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All Journal E-Journal Home Economic and Tourism ENGINEERING Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat Musawa : Jurnal Studi Gender dan Islam INVOTEK: Jurnal Inovasi Vokasional dan Teknologi International Journal of Educational Dynamics (IJEDS) Journal of Nonformal Education and Community Empowerment Jurnal Pendidikan dan Keluarga Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Stamina Toba: Journal of Tourism, Hospitality, and Destination Journal of Community Service Jurnal Pendidikan dan Perhotelan Jurnal bintang manajemen Jurnal Pengabdian Masyarakat Olahraga dan Kesehatan Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Kajian Pariwisata dan Perhotelan
Waryono .
Universitas Negeri Padang
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Tinjauan tentang Fasilitas Homestay Di Kawasan Saribu Rumah Gadang Kabupaten Solok Tuti Utari; Waryono
Jurnal Kajian Pariwisata Dan Perhotelan Vol. 2 No. 1 (2024): Mei-Agustus 2024
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jkph.v2i1.1536

Abstract

Tourism is an activity that stimulates the economy by creating jobs, where homestays act as accommodation that offers local experiences. The Saribu Rumah Gadang area in South Solok, West Sumatra, is a leading cultural tourism destination which is famous for its traditional Minang Kabau houses. Even though its popularity is increasing, challenges such as narrow road access, lack of standard facilities in homestays, and the lack of supporting facilities such as information boards, are obstacles that must be overcome to increase tourist attraction and comfort. This research uses a qualitative descriptive method, where data is collected naturally without comparing or looking for relationships between variables. The research was carried out at the Saribu Rumah Gadang Homestay Area, South Solok, West Sumatra, in July-August 2024. Informants were selected using snowball sampling techniques, involving the Tourism Office, managers and homestay owners. This research reveals that the facilities at the Saribu Rumah Gadang Homestay area have several advantages and disadvantages. Access to homestays is generally adequate, although some homestays have narrow access and lack of signage. The majority of homestays have good air ventilation, but lighting varies. Bedrooms in homestays are equipped with clean bedding, although not all homestays provide wardrobes, room keys or dressing table facilities. The bathroom is generally attached to the homestay and has sufficient facilities, although some facilities such as towel rails and closed trash cans are still lacking. The kitchen and dining room in the homestay are generally clean and well maintained, while the living room is equipped with adequate tables and chairs. However, the availability of supporting facilities such as signage is still limited, because homestay owners consider it not very important.
ANALISIS LOYALITAS KERJA KARYAWAN DI UNP HOTEL & CONVENTION CENTER PADANG Aldhinata, Biaggi; Waryono
Jurnal Pendidikan dan Perhotelan (JPP) Vol. 4 No. 2 (2024): JURNAL PENDIDIKAN DAN PERHOTELAN
Publisher : Family Welfare Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JPPV4i2.05

Abstract

Penelitian ini dilatarbelakangi karena terdapat permasalahan yang terjadi mengenai loyalitas para karyawan di UNP Hotel & Convention Center Padang. Tujuan penelitian ini adalah menganalisis loyalitas karyawan di UNP Hotel & Convention Center Padang yang ditinjau dari indikator: 1) Ketaatan atau kepatuhan, 2) Bertanggung jawab, 3) Pengabdian, dan 4) Kejujuran. Penelitian ini bersifat deskriptif dengan data kualitatif yang diperoleh melalui teknik observasi, wawancara, dan dokumentasi, dengan informan penelitian dipilih menggunakan teknik purposive sampling dan snowball sampling. Setelah itu, data dianalisis melalui reduksi data, penyajian data, pengambilan kesimpulan dan verifikasi. Secara keseluruhan, hasil penelitian menunjukkan bahwa analisis loyalitas kerja karyawan UNP Hotel & Convention Center Padang ditinjau dari indikator: 1) Ketaatan atau kepatuhan, hasil penelitian menunjukkan bahwa sebagian karyawan belum sepenuhnya mematuhi peraturan yang berlaku, seperti ketepatan waktu dan penggunaan seragam yang sesuai. 2) Bertanggung jawab, para karyawan telah menunjukkan sikap tanggung jawab dengan melaksanakan job desk sesuai instruksi dan melakukan overhandle kepada karyawan shift berikutnya. 3) Pengabdian, karyawan menunjukkan pengabdian dengan siap melakukan overtime dan bekerja pada hari libur demi kepentingan hotel. 4) Kejujuran, karyawan UNP Hotel & Convention Center Padang menunjukkan kejujuran dalam pekerjaan mereka, baik dalam berkomunikasi maupun dalam menjaga kualitas produk dan layanan. Kata kunci: Hotel, Karyawan hotel, Loyalitas karyawan
Pengaruh Kualitas Pelayanan dan Harga Terhadap Minat Berkunjung Kembali di Café Damar Shaker Padang Baru Juliani Juliani; Waryono Waryono
Jurnal bintang manajemen Vol. 3 No. 2 (2025): Juni : Jurnal Bintang Manajemen (JUBIMA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v2i3.3306

Abstract

This research aims to assess how service quality and pricing affect the likelihood of returning to Café Damar Shaker Padang Baru. The study uses a quantitative approach with a causal associative model, employing a survey methodology. The research population comprises customers of Café Damar Shaker Padang Baru, with a sample size of 130 respondents. A non-probability sampling method, specifically purposive sampling, was used. The research instruments were tested for validity and reliability. Analysis included tests for normality, heteroscedasticity, and multicollinearity. Hypothesis testing was conducted using multiple linear regression and the coefficient of determination. Findings reveal that service quality, pricing, and the intention to revisit are all rated highly, with average scores of 4.64, 4.67, and 4.71 respectively. The multiple linear regression analysis produced an F value of 64.723 with a significance level of 0.000 (p < 0.05), confirming the validity of the regression model. The Adjusted R Square value of 0.497 indicates that service quality and pricing account for 49.7% of the variation in the intention to revisit Café Damar Shaker Padang Baru, while the remaining 50.3% is influenced by other factors not examined in this study. Consequently, the alternative hypothesis (Ha) is supported.
Pengaruh Customer Experience dan Customer Value terhadap Repurchase Intention di The Balcone Suites & Resort Liza Nuryanti; Waryono, Waryono
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 4 No. 2 (2025): Mei 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v4i2.5312

Abstract

This research is motivated by the phenomenon of repurchase intention caused by customer experience and customer value. The purpose of this study is to analyze the influence of customer experience and customer value on repurchase intention at The Balcone Suites & Resort. The research method used in this study is quantitative descriptive research with a causal-associative approach. The population of this study consisted of guests staying at The Balcone Suites & Resort, with a sample size of 120 respondents selected using Purposive sampling techniques. The study instrument used in this study was a questionnaire with a Likert scale. The data obtained were analyzed using SPSS version 26.00 and the results of the analysis are presented in tabular form. The results of this study are: Customer experience is rated 86.5% in the "very good" category, customer Value are rated 85.5% in the "very good" category and repurchase intention is rated 86.3% in the "very good" category. Multiple linear regression tests with T-tests for customer experience and customer value variables have an effect on the repurchase intention variable at The Balcone Suites & Resort. The F-test value of customer experience and customer value variables simultaneously has an effect on the repurchase intention variable at The Balcone Suites & Resort. The adjust R square value of 0,621 means that 62% of the customer experience (X1) and customer value (X2) variables influence repurchase intention variable (Y), while the remaining 38% is influenced by other factors outside this research model. The implementation of the results of this study is that the management of The Balcone Suites & Resort can improve the quality of services and facilities to ensure a positive guest experience, as well as evaluate pricing strategies to increase guest perceived value, thereby encouraging repeat purchase intentions.
Co-Authors Adha, Hari Nandio Aldhinata, Biaggi Amel, Jullei Aprilita Yulan Sari Biaggi Aldhinata Darmadi, Riki Davinky, Ikrar Emmy Budiartati Febrianti, Riri Febrina, Nini Ferdian, Feri FERNANDO, JOAN Ghurfah, Yahdi Al Harmawan, Violintikha Hasonagon, Rotua Ghani Heriyantara, Aditia Hijriyantomi Suyuthie Indrayeni, Wiwik Ira Meirina Chair Juita, Mentari Danny Juliani Juliani Junaidi, Novrial Kasmita Kasmita Komaini, Anton Kumalasari, Diah Oktryanti Kurniawan, Teddy Lagiyono . Layli, Rahmi Liliek Desmawati Liza Nuryanti M. Ilham Ma’rufah, Utami Marvidola, Triska Mega Pratiwi Morito, Dede Naserd, Yolanda Febriani Oktavianus, Irvan Pasaribu, Pasaribu Pratama, Randy Putra, Fiko Nanda Putri, Junita Sartika Putri, Mairihda Putri, Novia Sri Rafi, Zeranita Ramadhan, Rexa Priyatna W Ramadhani, Fredi Renato, Valdo Restia Audina Setiawati, Desi Eka Silfeni Silfeni Siswiyanti, Siswiyanti Surenda, Rian Syahrial Putra Tambuanan, Novia Kristina Tanjung, Nora Cetisia Trisna Putra Tusadiah, Halimah Tuti Utari Utami, Nidya Lovitha WIJAYA, ALI Wirnelis Syarif Wulandari, Kiki Rilia Youmil Abrian Youmil, Youmil Yuki Fitria Yuliana Yuliana Yusra, Widya Zelmiati, Zelmiati