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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING JURNAL MEDIA INFORMATIKA BUDIDARMA INOVTEK Polbeng - Seri Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia JoMMiT : Jurnal Multi Media dan IT Jurnal Algoritma Malcom: Indonesian Journal of Machine Learning and Computer Science Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) The Indonesian Journal of Computer Science
Ahsyar, Tengku Khairil
Unknown Affiliation
Automotive Engineering Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Quality Evaluation of The SITASI Final Project System using Selected McCall Software Quality Factors Adillah, Suci Nur; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Anofrizen, Anofrizen; Marsal, Arif
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30675

Abstract

The Final Project Information System (SITASI) was developed to support academic administration processes. However, performance and usability issues continue to hinder its effectiveness, particularly during peak usage. This study aims to evaluate the quality of SITASI using the McCall Software Quality Model by focusing on five relevant operational factors: correctness, reliability, efficiency, integrity, and usability. The research employed a descriptive quantitative approach by distributing a validated user perception questionnaire to 72 students with active experience using SITASI. The instrument was tested for validity and reliability, with data analyzed using descriptive statistical techniques to evaluate the quality of the SITASI system. The results show that usability scored the highest at 86%, followed by correctness at 67.6%, reliability at 64.2%, integrity at 50.8%, and efficiency at 43.5%. These findings reveal strong user interface performance but expose technical limitations in speed and data security. The study concludes that while SITASI performs well in terms of usability, it requires substantial improvements in system responsiveness and integrity features. The results offer a structured evaluation of software quality and provide practical recommendations for developers to optimize performance and strengthen data protection. This study contributes a replicable framework for evaluating academic information systems in higher education environments.
Evaluating User Experience of SITASI System using HEART Metrics and Importance-Performance Analysis (IPA) Harmaniola, Elsa; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Anofrizen, Anofrizen; Marsal, Arif
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30691

Abstract

SITASI is a web-based system developed to help students manage references and citations for their final projects. Despite its importance, no comprehensive evaluation of the system’s user experience (UX) had been conducted. This study aims to evaluate the UX of SITASI used by students of the Information Systems Study Programme at UIN Suska Riau. Using a quantitative survey method, data were collected from 72 active students from the 2018-2021 cohorts through an online questionnaire. The evaluation was based on the five HEART Metrics dimensions: Happiness, Engagement, Adoption, Retention, and Task Success. Respondents were selected through random sampling using the Slovin formula. Data were analysed using SPSS version 30 for validity, reliability, and Importance-Performance Analysis (IPA). The HEART results indicated high usability levels across all dimensions, with Happiness and Retention scoring highest (73%) and Engagement lowest (70%). IPA showed an average suitability of 92%, with four indicators placed in Quadrant I, signifying urgent areas for improvement. These results serve as a foundation for actionable recommendations to enhance system satisfaction, improve performance, and develop a more user-centered and adaptive SITASI platform.
User Satisfaction in Public Sector Digital Transformation: A Critical EUCS Analysis of the E-Kinerja Application in Indragiri Hilir Regency Dermawan, Tri; Jazman, Muhammad; Ahsyar, Tengku Khairil; Saputra, Eki; Muttakin, Fitriani; Marsal, Arif
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 9 (2025): JPTI - September 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.1079

Abstract

The accelerated global push for digitalized public services places immense pressure on government agencies to ensure the effectiveness and user acceptance of new information systems. This study critically investigates user satisfaction with the E-Kinerja application, a pivotal e-performance management system implemented at the Regional Personnel and Human Resource Development Agency (BKPSDM) of Indragiri Hilir Regency. Utilizing the well-established End-User Computing Satisfaction (EUCS) model, encompassing content, accuracy, format, ease of use, and timeliness dimensions, this research employs a quantitative approach. Data were collected via questionnaires from 36 active users (total population) and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) in SmartPLS. The findings reveal a nuanced and unexpected pattern of influence: only the Content (T-Statistic = 2.002, p<0.05) and Timeliness (T-Statistic = 2.433, p<0.05) dimensions significantly and positively impact user satisfaction. Crucially, Accuracy, Format, and Ease of Use did not exhibit a statistically significant influence. The model explained a substantial 76.7% of user satisfaction variance. This counter-intuitive outcome challenges generalized EUCS applicability in mandatory government contexts, suggesting that user priorities in public sector performance systems may uniquely emphasize core utility and promptness over aesthetic or perceived ease. These findings offer critical insights for public administrators prioritizing IT investments and contribute to refining the theoretical understanding of EUCS dynamics in specific organizational environments. Recommendations include prioritizing content quality and timely information delivery, while re-evaluating the perceived importance of other dimensions in similar government settings.
Perbandingan Usability Aplikasi Transportasi Online Berdasarkan User Experience Menggunakan Metode Usability Testing Fauzi, Rahmad; Megawati; Angraini; Ahsyar, Tengku Khairil
The Indonesian Journal of Computer Science Vol. 13 No. 4 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i4.4169

Abstract

Transportasi online merupakan salah satu perkembangan layanan terkini. Dengan tingginya mobilitas penduduk di Indonesia membuat perusahaan transportasi online berlomba memberikan jenis layanan yang sama sehingga menimbulkan persaingan antar perusahaan transportasi online seperti Gojek dan Maxim. Para pengguna mengeluhkan bahwa peta aplikasi tidak diperbarui dan terkadang mengalami kesalahan sistem. Penelitian ini menggunakan metode usability testing sebagai pengukuran user experience. Usability Testing merupakan metode mengukur efisiensi, kemudahan dipelajari, dan kemampuan untuk mengingat bagaimana berinteraksi tanpa kesulitan atau kesalahan. Penelitian ini bertujuan untuk mengetahui perbedaan usability testing pada aplikasi Gojek & Maxim berdasarkan pengalaman pengguna. Hasil dari penelitian ini menunjukkan bahwa pada kedua aplikasi variabel Efficiency, Memorability, Satisfaction mendapatkan nilai rata-rata diatas 3,00 yang tergolong kategori tinggi, sedangkan variabel Errors aplikasi maxim memiliki perbedaan signifikan dengan nilai 2,85 kategori sedang. Secara keseluruhan terdapat perbedaan usability testing pada aplikasi Gojek dan Maxim berdasarkan pengalaman pengguna di wilayah Kota Pekanbaru.
ANALISA LAYANAN WEBSITE BADAN PUSAT STATISTIKA KOTA PEKANBARU TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE E-S-QUAL Ningsih, Widiah; Ahsyar, Tengku Khairil; Angraini, Angraini; Syaifullah, Syaifullah
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 8 No 1 (2024)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v8i1.4126

Abstract

Perkembangan teknologi saat ini telah membuat website menjadi komponen yang sangat penting. Penggunaan TI pada website juga banyak digunakan seperti pada instansi pemerintahan. Salah satu penerapan website pada instansi pemerintah diterapkan pada Badan Pusat Statistika (BPS) Kota Pekanbaru. Namun, dalam penginplementasi penggunaan website BPS Kota Pekanbaru ditemukan kendala diantaranya yaitu, Situs website belum sepenuhnya memudahkan untuk menemukan apa yang dibutuhkan pengguna, Informasi di website belum di atur dengan baik, website belum menjawab pertanyaan dalam waktu yang tepat, website belum memungkinkan pengguna untuk mengaksesnya dengan cepat. Dengan demikian, penelitian ini bertujuan untuk menganalisis persepsi atau sudut pandang pengguna yang melihat situs web BPS Kota Pekanbaru. Penelitian ini menggunakan metode E-S-Qual dengan 4 dimensi, yaitu Efficiency, Fulfillment, System Availability, and Privacy dan 23 items. Hasil penelitian menunjukkan bahwa dua variabel hipotesis berpengaruh; variabel privasi memiliki nilai T-statistic 2,027, dan variabel System Availability dengan nilai T-statistic 5,099 dimana kedua variabel tersebut nilai T-Statistic diatas nilai T-tabel > 1.96. Hal ini memberikan pengaruh positif dan signifikan kepuasan pengguna terhadap website BPS Kota Pekanbaru dalam menjaga privacy dan keberlangsungan akses pengguna website.
DEVELOPMENT OF AUGMENTED REALITY APPLICATION FOR GEOMETRY LEARNING USING THE MARKER BASED TRACKING METHOD Pratama, Pangeran Fadillah; Hamzah, Muhammad Luthfi; Idria Maita; Megawati, Megawati; Ahsyar, Tengku Khairil
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.1928

Abstract

The role of teachers in implementing innovative and creative learning models in the era of industrial revolution 4.0 is an important influence in attracting student’s attention to achieve learning goals. Student’s lack of interest and motivation to learn is a factor in the difficulty of understanding basic mathematical concepts, especially geometric material. Apart from that, it can be seen from the student’s enthusiasm for learning who easily get bored when studying using books alone. The aim of this research is to develop and apply an Android-based augmented reality (AR) application to increase student’s interest in learning and deliver more interactive material. This application uses a marker based tracking method which was developed using the Unity program. The results of application testing using a black box showed that all application features were used successfully without errors. The pre-test and post-test of 19 grade 6 students regarding understanding of geometry material before and after using AR obtained an increase from 60.53 to 86.84. The system usability scale (SUS) test was aimed at teachers and students by providing 10 statements to assess user satisfaction with the application which received a score of 77.84 in the acceptable category. Evaluation of application usability using 3 matrices, namely learnability, obtained a result of 94%, user efficiency in completing tasks was 0.19 goal /sec, and the error matrix obtained a value of 0.44.
EVALUATION OF USER EXPERIENCE OF MOBILE BANKING APPLICATIONS USING USER EXPERIENCE METHOD QUESTIONNAIRE (UEQ) AND HEURISTIC EVALUATION (HE) Novianti, Elzy; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Fronita, Mona
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2117

Abstract

One of the largest banks in Indonesia managed by the government is Bank Rakyat Indonesia. BRI is one of the banking institutions that implements a mobile banking system. Issues and disruptions in usability of the application, as indicated by survey results from users, have been identified. This research aims to evaluate the capability of the BRImo application to provide a positive user experience. In this research testing, two methods are applied: User Experience Questionnaire and Heuristic Evaluation. The results of the benchmark UEQ questionnaire testing show scores on the attractiveness scale at 1.61, efficiency at 1.76, and stimulation at 1.52, categorized as good, while scores from the perspicuity scale at 1.72, dependability at 1.48, and novelty at 0.75 are considered above average. Issues identified by experts with the BRImo application have the potential to hinder users. Based on the severity level testing results of 10 aspects of the method, Aesthetic and Minimalist Design received a rating of 2 (two), with a score of 1.66, indicating a need for improvement with low priority.
EVALUATION OF USER EXPERIENCE (UX) HNI MOBILE USING THE THINK ALOUD METHOD Revansa, Muhammad Dio; Angraini, Angraini; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2120

Abstract

User experience (UX) evaluation is important to determine the quality of a product or service. This research evaluates the UX of the HNI Mobile application using the think aloud method which asks users to express their thoughts while using the system. Involving 5 respondents who performed 10 task scenarios. The respondents' verbalization data, transcribed, and analyzed with NVIVO 12. The results obtained 5 main codes/themes of problems, namely profile editing, language features, member notifications, feature layout, and feature upgrades, which were visualized in a mind map. A retrospective probing technique was used to understand user difficulties. Although the main features functioned well, some respondents experienced difficulties in using the supporting features such as edit profile, change language, and access notifications. These findings provide input to improve the user experience of the HNI Mobile app in the future.
Analisis Keamanan Sistem Informasi Menggunakan Cobit 2019 pada Sistem Sawit Rakyat Online (SRO) Studi Kasus PTPN V Arifin, Hanifan; Angraini, Angraini; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.39650

Abstract

One of the businesses that utilise information technology (IT), especially at PTPN V, is using the Sawit Rakyat Online (SRO) system, which is used to buy and sell oil palm seeds online. The SRO system has previously been attacked by malware. And there is also no related security for users and the system. Thus the need for Information System Security Analysis Using Cobit 2019 on the SRO System. 2019 COBIT framework is one of the frameworks used to analyse information system security in an organisation. Data collection through interviews and questionnaires with stakeholders, as well as data evaluation using the 2019 COBIT Framework used in this study, especially the DSS (Deliver, Service, and Support) area, with a focus on subdomain DSS05 (manage security services). The goal is to find out how secure the actual handling of the SRO information system at PTPN V is. This research looks at how secure the Sawit Rakyat Online (SRO) information system is at PT Perkebunan Nusantara V (PTPN V). This shows that DSS05.01 and DSS05.02 are at level 5, namely "Optimizing" On the other hand, DSS05.03, DSS05.04, DSS05.06, and DSS05.07 are at level 4 "Quantitative", and DSS05.05 is at the "Optimizing" level. And for the security level, it is at level 4 "Quantitative" because the total rating is 4.33. Although the SRO system meets the requirements of COBIT 2019, new ideas are still needed to deal with security risks.
Analisis Kepuasan Pengguna Aplikasi Jenius Menggunakan Metode End User Computing Satisfaction dan Importance Performance Analysis Trisya, Cintia Putri; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Fronita, Mona
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.40802

Abstract

Jenius is a digital bank owned by BTPN since 2016 and licensed by OJK. The Jenius application allows users to make payments, transactions and save money in the form of long-term deposits. In 2023, Jenius will have 5.2 million users, up from 4.4 million the previous year. However, users still face a number of problems in accessing the application, such as stopped transactions, difficulty verifying to get the OTP code, and difficulty contacting customer service. This research aims to evaluate the level of user satisfaction with the Jenius application using the End User Computing Satisfaction (EUCS) and Importance Performance Analysis (IPA) methods. The research results indicate that the level of user satisfaction is correlated with a level of conformity of 83%, indicating that the Jenius application has met user expectations because it is in the very satisfied category. Based on GAP calculations, all indicators have a negative value with an average of -0.919375, an assessment of the Jenius application reveals a gap between the quality of the services offered and user expectations. IPA quadrant analysis identified Relevance (C1) and Consistency (A2) as aspects requiring improvement. To maintain user satisfaction, factors such as Information Availability (T2), Attractiveness (F1), Neatness (F2), Clarity (F3), and user ease of use (E2).
Co-Authors Adillah, Suci Nur Afifah, Tiara Afrah Afilla, Dini Akhiril Anwar Harahap Al-Qadr, Nola Ardelia Alriwanda, A Ananda, Dhea Angraini Angraini Angraini Anofrizen Anofrizen Arif Marsal Arifin, Hanifan Aulia, Rian Ayulya, Agisti Mutiara Dermawan, Tri Eki Saputra Febi Nur Salisah Febriansyah, Yudhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Harmaniola, Elsa Idria Maita Ilhammi, Windy Tri Indriani, Monalisa Inggih Permana Irfan Faruqi, Nouval Jazman, Muhammad Kusuma, Muhammad Wira Ade Maulana, Rizki Azli MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Jazman Muhammad Naufal, Muhammad Muttakin, Fitriani Nazhifatunnisa, Nazhifatunnisa Ningsih, Widiah Novianti, Elzy Novita Sari Nurhadi, Muhammad Nurrahma, Intan Oktoriani, Della Permata, Nur Fitria Mita Praniffa, Anisya Caty Pratama, Pangeran Fadillah Rahmad Fauzi Rahmawita, Medyantiwi Raihan, Muhammad Renaldi, Rengga Revansa, Muhammad Dio Rice Novita Sakdiah, Gewik Siregar, Syafril Siti Monalisa Subakja, Triyawan Bagus Syaifullah Syaifullah Syaifullah Trisya, Cintia Putri Zarnelly Zarnelly