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Saputra, Harius Eko
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Strategic management in improving employee performance pt. Riau agrindo agung Sari, Yuni Permata; Saputra, Harius Eko; Handayani, Tuti; Rikardo, Yanuar
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 2 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i2.1541

Abstract

This study aims to determine the management strategy in improving employee Performance at PT. Riau Agrindo Agung. This study used descriptive qualitative method. The data collection used is interview techniques, and documentation. Based on the results of the study it is known that: (1) Strengths owned by PT. Riau Agrindo Agung in improving employee performance are: (a) complete work facilities, (b) good quality of integrated human resources, (c) fully owned company legality. (2) Weaknesses owned by PT. Riau Agrindo Agung in improving employee performance are: (a) the location to access the plantation which is far from residential areas, (b) the distance between the divisional or abdeling offices to the estate office which is quite far. (3) Opportunities owned by PT. Riau Agrindo Agung in improving employee performance is: (a) Giving appreciation in the form of awards or certificates for employees, (b) Opening jobs for the community around the plantation location. (4) Threats owned by PT. Riau Agrindo Agung in Improving Employee Performance are: (a) miss communication between employees in terms of giving premi (overtime orders). (b) the theft rate of FFB is high so that the company is threatened with low production.
Quality Of Service During The Covid-19 Pandemic At Puskesmas, Karang Jaya District North Musirawas Amalik, Davika; Imanda, Antonio; Saputra, Harius Eko
SENGKUNI Journal (Social Science and Humanities Studies) Vol 2, No 2 (2021)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1981.841 KB) | DOI: 10.37638/sengkuni.2.2.99-108

Abstract

This study intends to determine the quality of service during the Covid-19 pandemic at the Karang Jaya District Health Center, North Musirawas Regency. This study uses a qualitative descriptive research method. The technique used is Accident Cluster Sampling, data collection techniques in this study are Observation, Interview, and Documentation According to Zeithaml et al (1990:63) there are seven dimensions of Service Quality: Tangible (Intangible), Medical equipment in the puskesmas is very lacking To carry out examinations and treatment of patients' illnesses, X-rays and ravid tests are not available, but they are limited in nature, there is only a laboratory for checking blood and patient diseases. So that people are disappointed with the limited facilities at the puskesmas. Reliability (Reliability) Treatments carried out by doctors and nurses are good because they have gone through a careful process starting with measuring body temperature, checking blood pressure and recording patient complaints before being examined by doctors. nurses in the treatment and examination of patients. The nurse in the treatment room and the examination is cool alone nagging with fellow friends so that the patient seems to be ignored, Assurance (Guarantee) Services and treatment carried out by nurses and doctors are not on time in providing services even though the service schedule and examination of patients' illnesses starts at 08 s /d 11:30 pm and Empaty . The services provided by the administration and doctors are very good with a friendly, polite and courteous attitude to greet patients when they pass in front of the patient. Meanwhile, nurses are less friendly and polite in front of patients, nurses do not greet patients in the waiting room at all.
Responsivitas pelayanan perusahaan umum daerah (perumda) air minum dalam melayani pemasangan Sambungan baru (Studi Pada Perumda Tirta Hidayah Kota Bengkulu) Aprianti, Resi Dwi; Lorita, Evi; Saputra, Harius Eko
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 11 No 1 (2024): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v11i1.6303

Abstract

This study aims to determine how the responsiveness of Regional Public Company Services (Perumda) Drinking Water Tirta Hidayah Bengkulu city in serving the new installation. This research uses a qualitative descriptive method. Data collection using observation, interview, and documentation techniques. Data analysis techniques use data reduction, data presentation and verification or making conclusion. The results showed that the responsiveness of Perumda Drinking Water Tirta Hidayah Bengkulu city in serving the new installation consisted of 5 (five) things, namely: (1) the presence or absence of complaints from users in the past year. In this case there are indeed complaints from users of new installation services related to the length of time for installation which is not in accordance with what was delivered by the officer; (2) The attitude of the officers in responding to the complaints has tried to serve as much as possible by being friendly, polite and courteous to users of new installation services; (3) Use of complaints as a reference for further service improvement. In this case the officers certainly make complaints from customers as a reference for further service improvement and find solutions to customer complaints; (4) The various actions of officers in providing satisfaction with new installation services are to reply to every complaint from incoming customers both online and verbally and innovate in conducting online services Sejam Ladas (One Hour Report Follow Up Completed); (5) Placement of service users in the service system is placed based on the order of the new installation registration queue.
Evaluasi Kebijakan Kartu Identitas Anak (KIA) Di Dinas Kependudukan Dan Pencatatan Sipil Kota Bengkulu Agustin, Ade; Saputra, Harius Eko; Rikardo, Yanuar
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 11 No 2 (2024): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v11i2.7393

Abstract

The Child Identity Card (KIA) is a program launched by the Directorate General of Population and Civil Registration (Ditjen Dukcapil) in accordance with Permendagri Number 2 of 2016 concerning KIA, implementation at Disdukcapil of Bengkulu City on January 01, 2019. KIA is the same identity card as KTP, in its implementation KIA is given to children aged 0-17 years as proof of identity, but in 2023 the achievement of KIA was only 51.31% of the national achievement target of 75%. The purpose of this study is to evaluate the Child Identity Card (KIA) Policy at the Population and Civil Registration Office of Bengkulu City, with the Evaluation theory using Wayne Parsons' theory in Utari (2021: 30), namely Formative Evaluation and Summative Evaluation. Using Qualitative Research Methods with 5 informants. Data collection techniques using primary data and secondary data, based on the results of the study, it is known that it is not quite optimal: seen from the aspect of target achievement, it has not yet reached the target, there has been no socialization by invitation to the sub-district and village communities, but has worked with schools, hospital midwives, and RT / Urban Village. The budget factor is the lack of budget in the implementation of the MCH program, thus making the socialization (communication, information, and education) not running optimally. In terms of services, it has been carried out in accordance with applicable standard service procedures, from the aspect of resources it is still lacking but in terms of quality it is adequate, and in terms of the impact of benefits before and after the KIA program was implemented, previously there was no child identity card that could be carried everywhere similar to Identity Card as proof of the child's identity when experiencing adverse events and making it easier for children to gain access to public services such as in the fields of education, health, banking, transportation and immigration.
Evaluasi Kebijakan Penyelenggaraan Posyandu Di Desa Lawang Agung Kabupaten Bengkulu Selatan Sanora, Endah; Lorita, Evi; Saputra, Harius Eko
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 11 No 2 (2024): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v11i2.7396

Abstract

This research aims to find out evaluation of policy on Posyandu organization in Lawang Agung Village, South Bengkulu Regency. Data collection techniques are carried out by means of interviews, observation, and documentation. After the research results were obtained, they were analyzed by collecting data, reducing data, presenting data and drawing conclusions. The informants in this study is 7 people consisting of 3 key informants and 4 main informants. The theory used in this research according to Wayne Parsons (2008: 549-552), there are two types of policy evaluation models used, namely Formative Evaluation and Summative Evaluation. Based on the research results, conclusions can be drawn, namely: 1. Formative Evaluation a. The integration of posyandu program in Lawang Agung village follows the guidelines of the Minister of Home Affairs Regulation No. 19 of 2011. b. Posyandu services are carried out with 5-table system in accordance with the provisions (DEPKES RI 2006), where tables 1-IV are the duties of cadres. While table V is a professional such as Doctors, Midwives, Nutrition Team, Kesling & Kespro and Nurses. d. The resources needed are human resources, facilities and infrastructure, additional food and budget funds, where the health fund budget is taken from 10% of APBD and ADD funds. 2. Summative Evaluation, a. Comparison of public health before and after the posyandu program is implemented, the comparison can be seen from the postnatal maternal mortality rate (MMR), infant mortality rate (IMR), as well as an increase in the community's healthy and clean lifestyle. b. The impact of the intervention on one main group or group that is not a control, no adverse effects have been found so far, there is only cooperation from the village government, Health Center and Health Office. c. Comparing what happened with what might have happened without intervention, the cooperation carried out is part of the functions and duties of the obligations of the village head. d. Regional division policy is based on the functions and duties of the village head. Regional division policy is based on population and village area so that the aim is to facilitate program implementation.
Evaluasi Kebijakan Program BPJS Gratis Di Kota Bengkulu Sianturi, Mega Wati; Saputra, Harius Eko; Yusuarsono, Yusuarsono; Lorita, Evi
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 11 No 2 (2024): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v11i2.7399

Abstract

This research aims to find out Policy Evaluation of Free BPJS Program in Bengkulu City. Data collection techniques are carried out by means of observation, interviews and documentation. Data analysis techniques by means of data reduction, data presentation and drawing conclusion. The informants in this study amounted to 10 people consisting of 4 key informants and 6 main informants. The theory used in this research is the theory of evaluation models according to Wayne Parsons (in Yessi Utari 2021: 30). There are two types of policy evaluation models used, namely Formative Evaluation and Summative Evaluation. Based on the research results, conclusions can be drawn, namely: 1. Formative Evaluation: a. The purpose of this free BPJS program is to prosper the people of Bengkulu city in the health sector. b. Background of Free BPJS Policy, this free BPJS program is based on Mayor Regulation no.14 of 2022. c. Free BPJS Policy Formulated in Bengkulu City, this policy is a mandate from the 1945 Constitution and the Indonesian Law No.17 of 2023 concerning health. d. The funding allocated for Free BPJS Program is from APBD funds taken from the cigarette tax based on the Indonesian Minister of Finance Regulation no.128/PMK.07/2018 and Governor Regulation no.11 of 2017. e. Implementation of Free BPJS Program Policy in Bengkulu City, this free BPJS policy has provisions, namely Identity Card and Family Card who are domiciled in Bengkulu City, as well as Certificate of Indigence from Urban Village. f. The Relevance of Free BPJS Program among the People of Bengkulu City is still less relevant, especially in terms of service at health facilities when seeking treatment, it is still a little slow in health consultations or taking medicine. g. The service quality is quite good and very helpful. The service quality is quite good and very helpful to the community. h. The problem felt is the sudden deactivation of membership and the registration of online services for parents who are difficult to understand. i. Free BPJS program should improve facilities and services at the first health facility. 2. Summative Evaluation: a. This program helps the community in the health sector. b. The success of free BPJS program has been quite successful because many people in Bengkulu City have been helped. c. This Free BPJS has helped the community to seek treatment. d. The obstacles or challenges felt are the system of free BPJS program. The obstacles or challenges felt are the application system and people who transfer their residence. e. The budget evaluation is felt to be right on target but for the evaluation of human resources it is determined by credentials..
Kinerja Pegawai Tata Usaha SMA Negeri Keberbakatan Olahraga Provinsi Bengkulu Mustika, Yola; Saputra, Harius Eko; Maryaningsih, Maryaningsih; Kader, Bando Amin C.
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 11 No 2 (2024): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v11i2.7401

Abstract

Organizational performance is a crucial factor in effective resource utilization and strategic decision making that supports growth. Performance evaluation includes comparison with internal and external standards and peer organizations. Factors such as managerial skills, work system effectiveness, motivation, and employee job satisfaction play a significant role in achieving organizational goals. Factors such as managerial skills, work system effectiveness, motivation, and employee job satisfaction play a significant role in achieving organizational goals. Quality service in education contributes to customer satisfaction and achievement of educational goals. School administration has crusial role as administrative services, plays an important role in supporting the educational process. This study was used a qualitative method with a critical paradigm and data was collected through observation, interviews and documentation. This study evaluated the performance of administrative staff at SMA Keberbakatan Olahraga (Sports Talent High School) in Bengkulu Province by focusing on six main indicators: work quality, work quantity, timeliness, effectiveness, and commitment. The study found that the quality of work of administrative staff at this school was very good, characterized by neat and timely administration management. Although there was a slight delay in collecting some documents, overall administration management met the established standards. The high quantity of work reflects the productivity of administrative staff who demonstrate significant commitment to their duties. Despite slight delays in the submission of some documents, the overall administration management meets the established standards. The high quantity of work reflects the productivity of the administration staff who demonstrate significant commitment to their duties. High work quantity reflects the productivity of administrative staff who demonstrate significant commitment to their duties. Timeliness in completing administrative tasks is also considered high, contributing positively to the smooth operation of the school. Effectiveness in resource use was enhanced through effective communication between staff, which supports coordination and achievement of school goals. Employee commitment was supported by training and development programs, although there is a need for improvement in work facilities. Overall, the performance of administrative staff at this high school is very good, playing an important role in supporting the smooth running of school activities and achieving the set educational goals..
ANALISIS RESPONSIVITAS PELAYANAN BERBASIS WEB E-PPID DI KOMISI PEMILIHAN UMUM PROVINSI BENGKULU Putria, Nelsa Septian; Saputra, Harius Eko; Saputra, Maryaningsih
Triwikrama: Jurnal Ilmu Sosial Vol. 6 No. 1 (2024): Triwikrama: Jurnal Ilmu Sosial
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6578/triwikrama.v6i1.8050

Abstract

Dengan adanya website e-PPID KPU Provinsi Bengkulu ini masyarakat bisa lebih tahu tentang kegiatan maupun program yang terlaksana, serta data yang lengkap dari KPU yang terpublikasikan maupun tidak bisa terpublikasikan. Terdapat menu yang masyarakat bisa menanyakan tentang program, data maupun pertanyaan yang lainnya di dalam menu website e-PPID tersebut. Adapun jenis peneltian yang digunakan adalah metode deskriptif dengan pendekatan kualitatif. Penelitian yang dilakukan ini hanya akan berfokus pada permasalahan penelitian yaitu hanya mencakup pada pembahasan mengenai responsivitas pelayanan berbasis website e-PPID di Komisi Pemilihan Umum Provinisi Bengkulu.Responsivitas pelayanan web e-PPID di KPU Provinsi Bengkulu menunjukkan hasil beragam. Dari segi sikap dan komunikasi, pelayanan dinilai baik, dengan interaksi yang ramah dan profesional, menciptakan kepercayaan dan kepuasan pengguna. Informasi yang diberikan akurat, relevan, dan sesuai permintaan, mencerminkan komitmen KPU dalam menjaga kualitas. Proses pelayanan juga cermat, memastikan informasi disampaikan dengan teliti. Namun, kecepatan pelayanan masih menjadi kekurangan, karena pengguna sering harus menunggu lama untuk mendapatkan informasi lengkap. Oleh karena itu, peningkatan kecepatan proses sangat penting agar masyarakat tidak perlu menunggu terlalu lama.
Pembimbingan Kepribadian Dan Kemandirian Klien Pemasyarakatan Di Bapas Klas II Bengkulu Lorita, Evi; Saputra, Harius Eko; Maryaningsih, Maryaningsih; C. Kader, Bando Amin; Dahlia, Dahlia; Nova, Nova
Jurnal Dehasen Untuk Negeri Vol 4 No 1 (2025): Januari
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v4i1.7840

Abstract

Community service means directly institutionalising the practice of science, technology, arts and culture in society through scientific methods such as the socialisation of the three dharmas of higher education and noble responsibilities in an effort to develop community skills in carrying them out. This community service activity was carried out at the Balai Pemasyarakatan (Bapas Kelas II Bengkulu), which carried out its activities at the BAPAS Klas II Bengkulu Halfway House Jl. Lintas Bengkulu-Kepahiang Desa Taba Pasemah Kec. Talang Empat Kab. Bengkulu Tengah. The target of this activity is Correctional Clients in Bapas Class II Bengkulu. This activity is carried out with the aim of providing Personality Guidance and Independence of Correctional Clients at BAPAS Class II Bengkulu. The benefits of the implementation of community service carried out by lecturers and students of the Public Administration Study Program for Correctional Clients at BAPAS Class II Bengkulu are to create correctional clients who are independent and have noble personalities, and can consciously realise the mistakes that have been made and promise with their own personality not to repeat the mistakes that have been made.
Analysis Of Implementation Of Posyandu Service Policy In Lawang Agung Village Lorita, Evi; Saputra, Harius Eko; Anggraini, Fitri
Journal of Research in Social Science and Humanities Vol 3, No 1 (2023)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v3i1.300

Abstract

This study aims to analyze the implementation of the Posyandu service policy in Lawang Agung Village, South Bengkulu Regency, with a focus on evaluating the success and challenges in its implementation. Using a qualitative descriptive approach, data were obtained through observation, interviews, and documentation from various informants, including health center officers, Posyandu cadres, and community service recipients. The policy evaluation was conducted based on the Wayne Parsons model, which includes formative and summative evaluations. The results of the study indicate that most Posyandu programs, such as maternal and child nutrition services, disease control, clean and healthy living behavior, and elderly health services, have been integrated and run effectively. However, several services such as Pos PAUD have not been optimally implemented due to lack of socialization and low public awareness. Summative evaluation indicates a significant increase in public health indicators, such as a decrease in maternal and infant mortality rates and increased awareness of healthy lifestyles. The success of this program is supported by the availability of human resources, additional food, facilities and infrastructure, and budget support from the village government. This study recommends increasing socialization and community participation to strengthen the effectiveness of Posyandu services in the future.
Co-Authors Agustin, Ade Amalik, Davika Amin, Bando Anjani, Nengsi Putri Antonio Imanda, Antonio Apriani, Insira Aprianti, Resi Dwi Aprilia, Wulan C. Kader, Bando Amin Dahlia Dahlia Desti Rohmatullah Evi Lorita, Evi Fitri Anggraini, Fitri Ihsan, Alhapis Imanda, Antonia IS, Tuti Handayani Jennifer, Cinthya Kader, Bando Amin C Kader, Bando Amin C. Larasati, Jesica Fitria Maryaningsih, Maryaningsih Mustika, Yola Nova Nova Permata, Syilva Dwi Intan Prima Astuti Handayani Purnama, Bimas Endo Putri, Salsahbilah Putria, Nelsa Septian Rikardo, Yanuar Sahara, Sherly Marta Sanora, Endah Saputra, Maryaningsih Sariningsih, Marida Sianturi, Mega Wati Sintia, Nopa Sulisman, Readi Sumantri, Muhammad Oky Wansyah, Agistio YANTO YANTO Yolani, Lendra Yuni Permata Sari, Yuni Permata Yusuarsono, Yusuarsono