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All Journal Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Ma'ruf, Adnan
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Humanities

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KUALITAS PELAYANAN PUBLIK DI KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP Hasan, Puput; Razak, Andi Rosdianti; Ma'ruf, Adnan
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 4 (2024): Agustus 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i4.15730

Abstract

The aim of this research is to describe the quality of service at the Makassar City One-Stop Manunggal Administration System (SAMSAT) Office. The type of research is qualitative research. Informants in this research collected data using interviews, observation and documentation. The research results show that the quality of motor vehicle tax services at the Makassar City SAMSAT office seen from five dimensions, namely: tangible, reliability, responsiveness, assurance and empathy, is good. Makassar City SAMSAT has responded to taxpayer complaints when problems occur in the service process, has knowledge of the work they do and shows good cooperation in serving and being friendly and polite in providing services to taxpayers, they serve with a smile and speak good words so that taxpayers feel appreciated.
PERAN SATUAN POLISI PAMONG PRAJA DALAM PENERTIBAN PEDAGANG KAKI LIMA DI KABUPATEN BULUKUMBA Irfan Z, Muh; Mahsyar, Abdul; Ma'ruf, Adnan
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i1.17457

Abstract

This study aims to determine the role of the Bulukumba Regency Civil Service Police Unit in controlling street vendors in Bulukumba Regency in 2023. The type of research used in this study is qualitative and the type of research used is descriptive, where the type and type of research explain in detail how the role of Satpol PP in controlling street vendors in Bulukumba Regency. The results of the study revealed the role of the Bulukumba Regency Civil Service Police Unit as a regulatory role, its advantages include: the implementation of tasks has followed the applicable Standard Operating Procedures.
KUALITAS PELAYANAN PUBLIK DI KANTOR SATUAN PENYELENGGARA ADMINISTRASI SIM SATLANTAS POLRES TAKALAR Candra, Siti Widya; Hakim, Lukman; Ma'ruf, Adnan
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.17480

Abstract

This research aims to evaluate the quality of public services for making driving licenses at the Takalar Police traffic police driving license administration unit office by considering analysis of service costs, service facilities and service attitudes. The research method uses a descriptive qualitative approach where data is obtained through interviews, observations and documentation in the field involving various related parties such as traffic police officers and SIM service users who have direct experience with services at the Takalar Police Traffic Unit. The results of the research show that the quality of public services at the Takalar Police traffic police office is influenced by several inhibiting factors such as service costs, service attitudes of officers, inadequate availability of facilities and still need to be improved. In-depth analysis of aspects that provide a comprehensive picture of the quality of public services at the Takalar Police Traffic Unit.
Co-Authors ., Haerana Abdul Kadir Abdul Mahsyar Akbar, A Muh Alwilah Amir Muhiddin, Amir Andi Rosdianti Razak, Andi Rosdianti Anita, Julia Sri Ansari, Isa Anugrah, Dian Anwar Parawangi, Anwar Budi Setiawati Burhanuddin Burhanuddin Candra, Siti Widya Faiza Asma, Andi Afifah Fatmawati, Fatmawati Hasan, Puput Irfan Z, Muh Jaelan Usman, Jaelan Kartini, Nur Malitasari Khatimah, Ridha Khusnul Lukman Hakim Mappamiring Mappamiring Maria Ulfa Mone, Ansyari Muh Ali Imran, Muh Ali Muhammad Yusuf Muhammadiyah, Muhammadiyah Munawara, Munawara Nasriani Nasriani Nirmala Nirmala, Nirmala Nur Aisyah Nur Wahid, Nur Putri, Nurfasani Rahmatia Rahmatia, Rahmatia Ramlah Ramlah Risdayanti, Risdayanti Riskasari Riskasari, Riskasari Saleh, Citra Puspita Serniati, Epi Indah Srianti Srianti, Srianti Sudarmi Sudarmi Sugeng Santoso Sukran, Sukran Sulfiyah, Alfiyana Syafruddin, Syafitri Syamsinar Syarifuddin, Amalia Tahir, MUH Tahir, Nurbiah Thahir, Muhammad Ardhyan Usman, Febryanti