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All Journal Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal Medika Cendikia (e-Journal) Jurnal Kacapuri : Jurnal Keilmuan Teknik Sipil Journal of Telenursing (JOTING) Economics and Digital Business Review Jurnal Ilmiah Wahana Pendidikan Kontigensi: Jurnal Ilmiah Manajemen Jurnal Pengabdian Masyarakat DEDIKASI Journal of Health and Nutrition Research Jurnal Keperawatan 'Aisyiyah Eduvest - Journal of Universal Studies Hut Publication Business and Management Jurnal Penelitian Teknik
Sulastini, Sulastini
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Journal : Hut Publication Business and Management

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Analysis of Employee Behavior in Improving the Quality of Hajj and Umrah Services in the Industry 4.0 and Society 5.0 Era at the Banjar Regency Office of the Ministry of Religious Affairs Maulana, Erfan; Khuzaini, Khuzai; Shaddiq, Syahrial; Junaidy, Junaidy; Irpan, M.; Surya, Adhi; Saputra, Riki Welli; Sulastini, Sulastini; Noor, Meitria Syahadatina; Auliah, Nurul
Hut Publication Business and Management Vol. 3 No. 1 (2023): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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Abstract

The public service provided by the Office of the Ministry of Religious Affairs (Kemenag) in Banjar Regency focuses on facilitating Hajj and Umrah services. With the continuous increase in the number of prospective Hajj pilgrims in Banjar Regency, it is essential to provide quality services. Employees need to exhibit behavioral competencies to address challenges in the current era, encompassing three aspects: employee behavior in communication and social skills, adaptability and task completion, and technological skills. This research aims to analyze employee behavior in enhancing the quality of Hajj and Umrah services in the era of Industry 4.0 and Society 5.0 at the Ministry of Religious Affairs office in Banjar Regency. This qualitative research adopts a cross- sectional approach conducted over one month. Twenty respondents were selected using convenience sampling. Data were collected, transcribed, translated, and then subjected to directed content analysis to identify main themes. It is observed that employees' behavior in communication and social skills, as well as adaptability and task completion aspects, have been implemented effectively. However, the technological skills aspect is deemed suboptimal. There is a need for improvement in technological skills and a shift in mindset among employees to address the challenges of Industry 4.0 and Society 5.0.
Co-Authors Aceng Ali Awaludin, Aceng Ali Awaludin Adelia F Fauzi, Adelia F Fauzi Alifa A Putri, Alifa A Putri Alvina Pebriyanti, Alvina Pebriyanti Andri, Andri Nugraha Anisa Silfia, Anisa Silfia Auliah, Nurul Badriyah, Suci Bambang Aditya Nugraha Bambang Aditya Nugraha, Bambang Aditya Nugraha Basuki , Breemer, Jacob Budi, Fredyanto Setya Budiarti, Kurniawan Dewi Cepi Supriadin, Cepi Supriadin Dervan S Rosadi, Dervan S Rosadi Devi Ratnasari, Devi Ratnasari Dian Octavia, Dian Octavia Dian Roslan Hidayat, Dian Roslan Hidayat Dimas Yusuf Abdul Karim, Dimas Yusuf Abdul Karim Eldessa Vava Rilla, Eldessa Vava Rilla Gusgus Ghraha Ramdhanie Gusgus Ghraha Ramdhanie, Gusgus Ghraha Ramdhanie Gusgus Ghraha Rhamdhanie, Gusgus Ghraha Rhamdhanie Hamzah Hamzah Hasbi Taobah Ramdani, Hasbi Taobah Ramdani Herlin Rusyani, Herlin Rusyani Husnurrofiq, Husnurrofiq Iin Patimah, Iin Patimah Irpan, M. Junaidy, Junaidy Khuzaini, Khuzai M T Bahtiar, M T Bahtiar Mahmud Yusuf Maskur Maskur Meitria Syahadatina Noor Muhammad Aminuddin, Muhammad Musyaffa, Muhammad Dzaky Nabila S Ramadani, Nabila S Ramadani Najwa Sabrina, Najwa Sabrina Nathania A Trixie, Nathania A Trixie Nurul Madinah, Rahmi Perceka, Andhika Lungguh Perdana, Muhammad Gunawan Putri Nuraropah, Putri Nuraropah Rahmatullah, G.M. Basyir Ramdani, Hasbi Taobah Regatta A Dharma, Regatta A Dharma Resky, Kartika Rudy Alfiyansah, Rudy Alfiyansah Sandra Pebrianti, Sandra Pebrianti Saputra, Riki Welli Sri Yekti Widadi, Sri Yekti Widadi Sulliyawati, Eti Surya, Adhi Susyanti, Susan Syahrial Shaddiq Tanti Suryawantie, Tanti Suryawantie Tantri Puspita, Tantri Puspita Taufik Huda, Taufik Huda Tiara A Mazaya, Tiara A Mazaya Unais Zamzami, Unais Zamzami Wahyudin Wahyudin Zahwa Z Lazuardy, Zahwa Z Lazuardy