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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Matematika: Jurnal Teori dan Terapan Jupiter MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) Sinkron : Jurnal dan Penelitian Teknik Informatika Swabumi (Suara Wawasan Sukabumi) : Ilmu Komputer, Manajemen, dan Sosial BAREKENG: Jurnal Ilmu Matematika dan Terapan ILKOM Jurnal Ilmiah JURNAL PETIK Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) JURTEKSI Jurnal Manajemen Informatika EDUMATIC: Jurnal Pendidikan Informatika Jurnal Sistem informasi dan informatika (SIMIKA) Diseminasi : Jurnal Pengabdian kepada Masyarakat Jurnal Teknik Informatika (JUTIF) Pekemas IPI Garut Mosharafa: Jurnal Pendidikan Matematika International Journal of Global Operations Research Decode: Jurnal Pendidikan Teknologi Informasi Journal of Informatics and Communication Technology (JICT) Journal of Informatics and Communication Technology (JICT)
Nurdiana, Dian
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Evaluating User Experience (UX) on Universitas Terbuka’s Website: A Combined Survey and GTMetrix Performance Analysis Putri, Mayang Anglingsari; Trihapningsari, Denisha; Nurdiana, Dian
MATICS: Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) Vol 17, No 1 (2025): MATICS
Publisher : Department of Informatics Engineering

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/mat.v17i1.32094

Abstract

The Universitas Terbuka (UT) website serves as the primary platform for providing academic services and information to students, lecturers, and the general public. However, as the number of users and the complexity of digital services increase, User Experience (UX) becomes a crucial aspect that influences the effectiveness and user satisfaction in accessing information and utilizing available features. This study aims to evaluate and analyze the user experience of the Universitas Terbuka website using a combined approach, incorporating survey questionnaires and web performance analysis. The urgency of this research lies in the need to ensure that the UT website delivers an optimal experience for its users, particularly in terms of ease of navigation, access speed, information clarity, and responsiveness across different devices. With the growing reliance on digital systems in distance learning, UX evaluation becomes a strategic step in identifying challenges and opportunities for improvement. The novelty of this study lies in its holistic approach, which integrates subjective user feedback from surveys with objective web performance analysis. The findings of this research are expected to provide concrete recommendations for enhancing the UX quality of the Universitas Terbuka website, thereby supporting the effectiveness of distance learning and improving access to academic services.
Co-Authors Adhi Susilo Adhi Susilo Adi, Puput Dani Prasetyo Adiprabowo, Tjahjo Amastini, Fitria Andri Suryadi Andri Suryadi Andri Suryadi Andri Suryadi Andri Suryadi Andri Suryadi Andri Suryadi, Andri Aprijani, Dwi Astuti Arival Dwi Saputro Chairunnisa, Madiha Dzakiyyah Demmy Dharma Bhakti Dian Nursantika Dian Rahadian Dini Nur Hakiki Dwi Astuti Aprijani Dwi Astuti Aprijani Eka Julianti Erman Arif Fajar Agus Saputro Hasanah, Siti Hadijah Imania, Kuntum An Nisa Imbuk Risnawati Ismalia Nur Hasanah Kitagawa, Akio Komuna, Avelyn Pingkan Kuntum An Nisa Imania Marsya Jelita Maulana, Muhamad Riyan Mayang Anglingsari Putri, Mayang Anglingsari Muhamad Riyan Maulana Muhammad Yassir Nasrulloh, iman Ridwan, Muhammad Yovie Rif'an, Muhammad Saharuna, Saharuna Saputro, Arival Dwi Satyawan, Arief Suryadi Siti Husnul Bariah Trihapningsari, Denisha Unggul Utan Sufandi Utama, Moh. Rizky Putra Aji Yuniar Purwanti