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Navigating digital tourism governance: a case study of branding strategies in the Mandalika special economic zones Zitri, Ilham; Rifaid, Rifaid; Lestanata, Yudhi; Kurniawan, Cahyadi
Otoritas : Jurnal Ilmu Pemerintahan Vol. 14 No. 1 (2024): (April 2024)
Publisher : Department of Government Studies, Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ojip.v14i1.12423

Abstract

The purpose of this research is to analyze how digital Tourism on Branding the Mandalika Special Region in West Nusa Tenggara; this investigation uses a descriptive methodology combined with a qualitative approach, as well as previously published literature and online news sources as well as secondary data obtained from related agencies. Most importantly, take advantage of the Nvivo 12 plus program to analyze the data results. The findings of this study indicate that the use of information and communication technology to promote Special Economic Zones through digital tourism, utilizing platforms such as websites, YouTube, Facebook, TikTok, Instagram, and the West Nusa Tenggara Tourism Office website, is a viable strategy for increasing tourism. Indonesian tourism industry. ITDC and National Council of Special Economic Zones websites. Government Regulation Number 52 of 2014 identifies two main focus topics, namely tourism areas and special economic areas, and prioritizes several initiatives. Development management in accordance with statutory regulations. PP Number 40 of 2021 discusses three important things: human resources and infrastructure, two facilities, and SEZ convenience for three commercial organizations. The finding of human resources and infrastructure is considered to be the main driver for branding the Mandalika Special Economic Zone in this policy.
The Effect of Cultivation Age on The Carginan Content of Seaweed (Kappaphycus alvarezii) in Beach of Ekas, Lombok Timur District Rifaid, Rifaid; Cokrowati, Nunik; Scabra, Andre Rachmat
Jurnal Media Akuakultur Indonesia Vol 3 No 1 (2023): Indonesian Journal of Aquaculture Medium
Publisher : Program Studi Budidaya Perairan Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/mediaakuakultur.v3i1.2319

Abstract

West Nusa Tenggara Province has potential seaweed resources. This study aims to analyze the yield of carrageenan at different cultivation ages. West nusa tenggara province has an area for seaweed cultivation of 25,206.6 ha. The area is spread over the districts of East Lombok, west Lombok, central Lombok, Sumbawa, Dompu, Bima, the city of Mataram, the city of Bima, west Sumbawa and north Lombok. Seaweed is a chlorophyll plant and is classified as a low-level plant that has no true roots, stems or leaves, but only resembles a stem called a thalus. This research was conducted in Ekas Bay, Ekas Buana Village, Jerowaru District, East Lombok, and West Nusa Tenggara. This study used a completely randomized design (CRD) with 4 treatments: P1: 15 days, P2: 25 days, P3: 35 days, and P4: 45 days. The yield of K. alvarezii carrageenan obtained the highest score in treatment (P4), which was 53.4%. The chlorophyll content of K. alvarezii seaweed obtained the highest value in treatment (P4), namely 5.1 mg/L. Based on the results of research data analysis, it was found that the different cultivation ages of Kappaphycus alvarezii had a significant effect on absolute growth, specific growth and no significant effect on carrageenan content. In this study, the P4 treatment (45 days) obtained an absolute growth of 149 g, a specific growth of 5.46%, and a carrageenan content of 53.4%, and the best chlorophyll content value was 5.1 mg/L. The conclusion of this study is the best maintenance in this study, namely treatment P4 (45 days) obtained absolute growth of 149 grams, specific growth of 5.46%, and carrageenan content of 53.4%, and the best value of chlorophyll content is 5.1 mg /l.
Implementation of E-Government Policy from Governor Muhammad Zainul Madji (TGB) Era to Governor Zulkieflimansyah Era in West Nusa Tenggara Province Zitri, Ilham; Rifaid, Rifaid; Lestanata, Yudhi
ARISTO Vol 11 No 1 (2023): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v11i1.5322

Abstract

This article tries to explain the implementation of e-Government policies from Governor Muhammad Zainul Madji (TGB) era to Governor Zulkieflimansyah (Bang Zul). Four dimensions are measured to determine whether the implementation of e-government in the era of Muhammad Zainal Madji is well implemented, namely, the Policy, Institutional, Planning, and Application dimensions. In contrast, the Zulkieflimansyah era is measured by the Policy Domain, Governance Domain, and Service Domain. It uses a comparative descriptive method with a qualitative approach and using literature analysis. The results of the study show that the e-government policy of the NTB Province from the Muhammad Zainul Madji Era to the Zulkieflimansyah Era shows the results of "Very Poor, "less," and "Good" with a National 5 rating in 2020 in the implementation of electronic-based government.
Utilization of NTB Care Information Technology as a Public Complaint Media for West Nusa Tenggara Rifaid, Rifaid; Hadi, Ayatullah; Hidayatullah, Hidayatullah; Subandi, Azwar
ARISTO Vol 12 No 1 (2024): Januari
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v12i1.6078

Abstract

This article tries to explain the use of information technology for the NTB Care application as a digital media for responding to public complaints. Three dimensions are measured to determine the effective implementation of NTB Care in resolving public complaint services: the Ease of Use dimension, the Trust dimension and the Reliability dimension. The research uses a comparative descriptive method with a qualitative approach and literature analysis by collecting data from official NTB government documents, the NTB Care data center, the NTB Care Website, the NTB care Facebook, and other literature related to NTB Care. The results showed that the use of the NTB Care application as a medium for responding to public complaints was good and received excellent public trust, but the obstacles faced were in the agency that became the goal of the problems raised by the community, the average response time for OPD in handling complaints that come in 1-120 days. There is no clarity regarding reports that have not been followed up on to be resolved. NTB Care is an application as a forum to accommodate the community's aspirations; then, the NTB Care admin will forward public complaints to the relevant agency or OPD based on the complaint problem who entered NTB Care.
Servqual Model in Tourism Development in the Mandalika Special Economic Zone Arliani, Suci; Hendra Nazwin , Asfarony; Mustamin, Mustamin; Rifaid, Rifaid; Octastefani , Theresia
ARISTO Vol 14 No 1 (2026): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.12569

Abstract

The Mandalika Special Economic Zone (SEZ) is considered a very important tourism destination. However, its management faces problems such as the centralization of ITDC authority, limited community participation, and poor service quality in various areas.  In this situation, service quality evaluation must be carried out comprehensively using an approach that can see multi-actor dynamics.  The purpose of this study is to examine how the application of the SERVQUAL model helps improve tourism service quality in the Mandalika SEZ and to identify how ITDC, the Central Lombok Tourism Office, and Pokdarwis contribute to the five main dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The method used is a descriptive qualitative approach with in-depth interview and participatory observation techniques, thematic analysis assisted by NVivo 12 Plus.  The results show that ITDC authorities dominate the tangibles dimension through infrastructure development and area aesthetics, while trust, responsiveness, assurance, and empathy are more influenced by regional institutional capacity and community empowerment, including human resource training, provision of information centers, organization of cultural activities, and development of community-based ecotourism. The results show that physical development is not the only factor contributing to service quality improvement; institutional coordination, investment in human resources, and strengthening the role of the community are all factors that contribute to service quality improvement.  This study finds that SERVQUAL has the ability to explain the configuration of Mandalika's service governance and serves as the basis for a more inclusive and sustainable service improvement model in destinations with a multi-actor structure. Keywords: Servqual Model Service Quality; Mandalika SEZ; Sustainable Tourism; Community empowerment;
Peran Kesbangpol dalam Menangani Konflik antar Ormas di Kabupaten Lombok Timur Fachrurrozi, Muhammad; Hadi, Ayatullah; Rifaid, Rifaid
JURNAL ILMIAH DETUBUYA Vol. 2 No. 3 (2025): June
Publisher : Visi Pencerah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64581/jid.v2i3.69

Abstract

Konflik antar Ormas di Kabupaten Lombok Timur masih banyak terjadi. Pembinaan terhadap Ormas harus dilakukan secara bertahap sesuai dengan tugas dan fungsi Kesbangpol. Dalam enanganan konflik ini masih membuat masyarakat dari Ormas kurang paham terkait maksud dan tujuan pembinaan yang dilakukan Kesbangpol. Hal ini membuat peneliti ingin meneliti peran Kesbangpol dalam menangani Konflik antar Ormas di Kabupaten Lombok Timur. Metode yang digunakan yaitu pendekatan kualitatif dan mengumpulkan data dengan wawancara. Penelitian ini memberikan hasil dimana masih terdapat banyak konflik antar Ormas yang terjadi, kemudian penanganan dari pemerintah sangat diperluhkan. Kesbangpol dalam hal ini merupakan bagian dari pemerintah berperan penting dalam mengatasi konflik dengan cara yang sesuai dengan aturan seperti melakukan Observasi, Deteksi Dini, dan Mediasi. Sehingga peran Kesbangpol dalam menangani konflik antar Ormas dinilai sudah cukup baik dengan berbagai proses dan tahapan yang sesuai dengan peraturan dan regulasi yang berlaku. Maka dari itu dapat disimpulkan bahwa peran Kesbangpol dalam menangani Konflik antar Ormas di Kabupaten Lombok Timur yaitu Observasi, Deteksi Dini, dan Mediasi.