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All Journal TEKNIK INFORMATIKA RABIT: Jurnal Teknologi dan Sistem Informasi Univrab JurTI (JURNAL TEKNOLOGI INFORMASI) Journal on Education JOURNAL OF SCIENCE AND SOCIAL RESEARCH AL-ULUM: JURNAL SAINS DAN TEKNOLOGI Jurnal Sistem Informasi Kaputama (JSIK) Technologia: Jurnal Ilmiah TEKNOKOM : Jurnal Teknologi dan Rekayasa Sistem Komputer Jurnal Ilmiah Sains dan Teknologi JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) INFOKUM TIN: TERAPAN INFORMATIKA NUSANTARA RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Jurnal Abdi Mas Adzkia Bulletin of Computer Science Research Journal of Dinda : Data Science, Information Technology, and Data Analytics Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Sains dan Teknologi Jurnal Pendidikan, Sains dan Teknologi Jurnal Manajemen Informatika dan Bisnis Digital Journal Of Indonesian Social Society Jurnal Ilmiah Multidisiplin Nusantara Gudang Jurnal Multidisiplin Ilmu El-Mujtama: Jurnal Pengabdian Masyarakat Jurnal Hukum dan Pembangunan
Adnan Buyung Nasution
Universitas Islam Negeri Sumatera Utara
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Journal : Bulletin of Computer Science Research

 1 
Perancangan Sistem Pelaporan Keluhan Pelanggan Berbasis Website Menggunakan Metode Waterfall Adnan Buyung Nasution; Lubis, Bayu Fadhli Erlangga; Nurul Amanda Khairani Lubis; Friska Andriani
Bulletin of Computer Science Research Vol. 4 No. 1 (2023): December 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v4i1.318

Abstract

The development of information technology has created devices that can help complete work very easily. Nowadays, many agencies and organizations use technology to complete tasks and work, one of which is keeping records using technology in providing services to customers who want to make complaints. Tirtanadi Medan Regional Drinking Water Company (PDAM) is a regional company in the province of North Sumatra. PDAM's waste water marketing branch itself was established in 2019. This is in line with the issuance of Medan Mayor Regulation No. 29 of 2019. PDAM Tirtanadi's Waste Water Marketing Branch receives customer complaints every day. PDAM Tirtanadi's Waste Water Marketing Branch still operates the system. manual, namely recording all customer complaints using a book and storing the files in a cupboard. This makes it difficult for contact parties and technicians to find data which continues to increase every time. The solution to the problems that occur at PDAM Tirtanadi Waste Water Marketing Branch is building a Website-Based Customer Complaint Reporting System at PDAM Tirtanadi Waste Water Marketing Branch which is part of the objectives of this research. This system was developed using the waterfall method. The results of this research created a Website-Based Customer Complaint Reporting System which is expected to make it easier for people to find customer complaint data and help technicians to speed up the process of repairing problems that occur to PDAM Tirtanadi Waste Water Marketing Branch customers.
Co-Authors Abdul Muhyi Abdul Razaq Adetya Maharani Marpaung admin admin, admin Alfasyahri Zaki Ali Ikhwan Anggy Permata Sari Aninda Muliani Aninda Mulyani Harahap ARYA PRATAMA DAMANIK Dian Putri Kinanti Disnu Panggabean Dwika Sherliyanda Dwiky Guntara Fauziatun Husnah Friska Andriani Guntara, Dwiky haryanzelina bancin Hasan Basri Hasypa Aulia Ibnu Faisal Ilka Zufria Irma Listiani Lubis, Bayu Fadhli Erlangga M Fakhriza M. Fakhriza Maimanah Salsabila Nasution Mhd. Aria Agung Widodo mira aripin panjaitan Muhamad Alda Muhammad Dedi Irawan Muhammad Fakhriza Muhammad Ridho Fasya Muhammad Syafiq Raihan Muzaddidah, Cahaya Caya Myra Thasandra Nadya Fatyana Nasution, Muhammad Irwan Padli Nisfa Laili Nurul Amanda Khairani Lubis Nurul Zuriandini Rahma Dipa Salsabil Raissa Amanda Putri Roy Surya Fikriadi Samsudin, Samsudin Satria Habibi Ritonga Septia Ona Sutra Silvia Kartika Sinta Dara Efita Suendri, Suendri Syaidah Fiddarain T Sabrina Taufiqurrahman Triase Triase Triase Triase Wahyu Sofianda Wanda Audiansyah Wini Istya Sari Yunita Dwi Cahaya