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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Sinkron : Jurnal dan Penelitian Teknik Informatika Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta JURNAL MEDIA INFORMATIKA BUDIDARMA Applied Information System and Management MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer The IJICS (International Journal of Informatics and Computer Science) JURIKOM (Jurnal Riset Komputer) Jurnal Manajemen Informatika dan Sistem Informasi Jurnal Informatika dan Rekayasa Elektronik Journal of Information Systems and Informatics Jambura Journal of Electrical and Electronics Engineering Jurnal Abdi Insani JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Sistem Komputer dan Informatika (JSON) JiTEKH (Jurnal Ilmiah Teknologi Harapan) International Journal of Engineering, Science and Information Technology Journal of Informatics Management and Information Technology KLIK: Kajian Ilmiah Informatika dan Komputer J-Com (Journal of Computer) Indonesian Journal of Networking and Security - IJNS IKA BINA EN PABOLO : PENGABDIAN KEPADA MASYARAKAT Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Pengabdian Masyarakat Bidang Sains dan Teknologi Innovative: Journal Of Social Science Research ETIK (Jurnal Elektronika Terapan dan Ilmu Komputer) KOPEMAS JPEMAS: Jurnal Pengabdian Kepada Masyarakat Edu Komputika Journal Pekayunan
Khairul Imtihan
STMIK Lombok
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Journal : Journal of Information Systems and Informatics

 1 
Enhancing Public Sector IT Governance through COBIT 2019: A Case Study on Service Continuity and Data Management in the Central Lombok Bagja, Amir; Amri, Zaenul; Imtihan, Khairul; Rodi, Muhamad; Rusniatun, Siska Yuni
Journal of Information System and Informatics Vol 6 No 4 (2024): December
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i4.924

Abstract

This study evaluates the IT governance maturity of the Central Lombok Civil Service Police Unit (Satpol PP) using the COBIT 2019 framework, focusing on improving service continuity and data security in a resource-constrained public sector context. The assessment, conducted across key domains such as service delivery, data security, and compliance, revealed that Satpol PP operates at Level 3 (Defined) maturity. While processes are documented and standardized, significant gaps remain in automation, proactive risk management, and real-time monitoring. These limitations hinder the organization's ability to optimize service continuity and safeguard sensitive data effectively. The study emphasizes the innovative application of COBIT 2019 in a resource-limited environment, demonstrating how the framework can be adapted to prioritize immediate needs while progressively advancing IT governance maturity. Key recommendations include automating monitoring systems, enhancing data security protocols, and implementing proactive risk management strategies. These findings contribute valuable insights into the challenges and solutions for IT governance in public institutions, providing a replicable model for similar organizations. Future research should explore the long-term impacts of these recommendations on IT governance maturity and service efficiency in other public sector contexts.
Enhancing User Satisfaction and Loyalty in MSMEs: The Role of Accounting Information Systems Imtihan, Khairul; Mardi, Mardi; Tantoni, Ahmad; Bagye, Wire; Zulkarnaen, Muhammad Fauzi
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.1044

Abstract

This study examines the impact of Accounting Information System (AIS) attributes on User Satisfaction, Decision-Making, and Loyalty among Micro, Small, and Medium Enterprises (MSMEs). The research evaluates how Content, System Quality, Information Quality, and User Characteristics influence satisfaction and decision-making, ultimately shaping user loyalty. A quantitative approach utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to analyze responses from 62 MSME operators in East Lombok, Indonesia. The findings indicate that Content and System Quality significantly enhance User Satisfaction and Decision-Making, which in turn mediate their effects on User Loyalty. Contrary to conventional expectations, Information Quality has a minimal impact, suggesting that MSMEs prioritize system usability and functionality over informational attributes. The study reinforces the critical mediating roles of satisfaction and decision-making, highlighting how system attributes influence behavioral outcomes. In practical terms, AIS should be designed with simplicity, reliability, and relevance to MSME needs, ensuring ease of adoption and operational efficiency. Policymakers are encouraged to promote digital literacy and provide affordable AIS solutions to accelerate adoption among MSMEs. Additionally, the study suggests that future research explore broader cultural and organizational dynamics affecting AIS adoption and employ mixed-method approaches for deeper insights into user behavior.
Evaluating Digital Readiness and Teachers’ Perceptions of a Digital Based Performance Appraisal System in Secondary Schools Karuniawan, Heru; Mutawalli, Lalu; Imtihan, Khairul
Journal of Information System and Informatics Vol 7 No 3 (2025): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i3.1212

Abstract

This study investigates the determinants influencing the adoption of digital based performance appraisal systems in secondary schools by integrating the Technology Acceptance Model (TAM) with the Technology Organization Environment (TOE) framework. A quantitative approach was employed, involving 103 teachers from junior and senior secondary schools, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and Importance Performance Map Analysis (IPMA). The results show that perceived ease of use strongly affects both perceived usefulness (β = 0.377, p = 0.007) and behavioral intention (β = 0.678, p < 0.001). Environmental readiness (β = 0.495, p < 0.001) and technological readiness (β = 0.357, p < 0.001) are significant predictors of perceived ease of use, while organizational readiness (β = 0.269, p = 0.013) significantly influences perceived usefulness. Conversely, the direct effect of perceived usefulness on behavioral intention was not significant (p = 0.142). The IPMA results emphasize that although environmental and technological readiness exhibit relatively high performance, they still present opportunities for improvement to enhance perceived ease of use. These findings highlight that strengthening usability, infrastructure, and organizational support is crucial for increasing teacher acceptance and ensuring the sustainable implementation of digital based performance appraisal systems in schools.
Integrating EUCS and TAM to Evaluate DAPODIK User Satisfaction and Use in Central Lombok Melyana Febrian; Khairul Imtihan; Sofiansyah Fadli
Journal of Information System and Informatics Vol 8 No 1 (2026): February
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i1.1426

Abstract

This study evaluates user satisfaction and post-adoption behavior toward the Data Pokok Pendidikan (DAPODIK) Information System by integrating the End-User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) within a mandatory public education system context. Although DAPODIK has been nationally enforced and widely implemented in Indonesia, empirical evidence explaining how system quality translates into user satisfaction, technology acceptance, and actual use remains limited, particularly at the local government level. A quantitative survey-based approach was employed involving 255 active DAPODIK users in Central Lombok Regency, Indonesia, collected between December 2025 and January 2026 using a five-point Likert-scale questionnaire. Data were analyzed using PLS-SEM, encompassing measurement model evaluation, structural model assessment, hypothesis testing, and moderation analysis of digital literacy. The findings indicate that format, ease of use, and timeliness significantly influence user satisfaction, whereas content and accuracy do not show significant effects. User satisfaction has a strong positive effect on perceived usefulness and perceived ease of use, while behavioral intention significantly predicts actual system use. The moderation analysis further reveals that digital literacy strengthens the relationship between technology acceptance and users’ attitudes toward system use. From a practical perspective, the results suggest that policymakers should prioritize interface format, usability simplification, and system responsiveness during data collection cycles to enhance user satisfaction and sustained system use.
Integrating SERVQUAL and ECM to Explain E-Wallet Satisfaction and Continuance in Semi-Urban and Rural Indonesia Juli Muslim Ihsan; Khairul Imtihan; Muhammad Fauzi Zulkarnaen
Journal of Information System and Informatics Vol 8 No 1 (2026): February
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i1.1458

Abstract

This study aims to analyze user satisfaction and continuance intention toward mobile payment applications in semi-urban and rural Indonesia by integrating the SERVQUAL framework and the Expectation–Confirmation Model (ECM). Although e-wallet adoption has increased rapidly, empirical evidence on post-adoption behavior in non-urban contexts remains limited. This study addresses this gap by examining how service quality, expectation, confirmation, and digital literacy shape satisfaction and continued usage. Using a quantitative survey, data were collected from 212 active DANA users in Central Lombok Regency during December 2025–January 2026 and analyzed using PLS-SEM with SmartPLS. The results show that among the five SERVQUAL dimensions, only empathy has a significant positive effect on user satisfaction. Expectation and confirmation significantly influence satisfaction, whereas perceived usefulness does not directly affect either satisfaction or continuance intention. User satisfaction and digital literacy significantly predict continuance intention, while the moderating effect of digital literacy is not supported. From a practical perspective, these findings indicate that providers should prioritize user assistance, communication, and expectation management rather than interface or technical attributes when serving semi-urban and rural markets. This study demonstrates that expectation fulfillment and relational-based service quality are more decisive for sustaining e-wallet usage than technical features in non-urban settings.
Linking IT Governance to Organizational Performance in Higher Education: The Role of Digital Capability and Organizational Agility Amrullah Amrullah; Khairul Imtihan; Baiq Yulia Fitriyani; Mardi; Muhamad Rodi
Journal of Information System and Informatics Vol 8 No 2 (2026): April
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i2.1581

Abstract

This study examines how IT governance contributes to organizational performance through information systems (IS) success, digital capability, and organizational agility in higher education institutions. It addresses a critical gap by exploring why improvements in IT governance and system quality do not always translate into higher organizational capabilities and performance. A quantitative survey was conducted with 342 respondents from higher education institutions in Nusa Tenggara Barat (NTB), Indonesia, and analyzed using PLS-SEM. The results show that IT governance significantly improves system, information, and service quality. However, these dimensions do not significantly influence digital capability, and digital capability does not significantly affect organizational agility. Instead, organizational agility is the only construct that significantly enhances organizational performance, while IT governance shows no direct effect. These findings suggest that IT value creation is not linear but depends on the organization’s ability to translate technological resources into adaptive capabilities. This study provides empirical evidence on the indirect role of IT governance and offers a contextual clarification of IS success and digital capability relationships within NTB higher education institutions.
Co-Authors - STMIK Lombok, Hasyim Asyari Abdul Muhid Abdul Muhid, Abdul Ahmad Susan Pardiansyah Ahmad Tantoni Aman, Azwar Amir Bagja Amrina Rosada Amrina Rosada, Amrina Amrullah Amrullah Amrullah Amrullah Anti Susilawati Ardiansyah, Maulana ari azhari ari azhari ari azhari, ari azhari Ashari , Maulana Asri, Nurul Aulia Azhari Baiq Wulandari Baiq Yulia Fitriyani Baiq Yulia Fitriyani Dian Nitami Didik Supriadi Dina Fadila Edi Kurniawan Ernawati Ernawati Fadila, Dina Fadli, Sofiansyah Fahmi, Hairul Fendi Prayadi Fitriyani, Baiq Yulia Hadawiyah, Rabiatul Haerani, Kiki Hairul Fahmi Hairul Fahmi Hairul Fahmi Handayani, Layli Hardianti, Neli Hasri, Hairul Hasyim Asyari Heri Agus Sasriadi Hetty Rohayani Hidayat, Rahmat Hidayat Hodia, Maelani Husnul Khotimah Ichwan Purwata Ikhwani, Novita Susiana Juli Muslim Ihsan Karuniawan, Heru Khairan marzuki LALU GALUH FIRMAN SIHABULLAH Lalu Mutawalli Leni Sefvia Mahni Pitriyawati Mansur Mardi Mardi Mardi Mardi Mardi Maulana Ashari Melyana Febrian Mesran, Mesran Mohamad Taufan Azri Zaen Mohammad Taufan Asri Zaen Muhamad Fauzi Zulkarnaen Muhamad Hasyim Basri Muhamad Rodi Muhammad Fauzi Zulkarnaen Muhammad Harun Arrosyid Muhammad Lukman Muhammad Salehudin Nitami, Dian Nizar Haris Novita Susiana Ikhwani Nursaka Putra Nurul Aulia Asri Pajrin, Gumilar Samsul Partogi Simanjuntak Putri, Juliyantika Ayudita Rohana Rohana Rohati Rusniatun, Siska Yuni Sa'adati, Yuan Siti Fatmah Sofiansyah Fadli Sofiansyah Fadli Tantoni, Ahmad Uyunun Lusiana Uyunun Lusiana Wafiah Murniati Wira Bakti Wire Bagye Wire Bagye Wire Bagye Wire Bagye, Wire Bagye Yusroaini, Yusroaini Zaenul Amri Zulkarnaen, Mohamad Fauzi