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All Journal Jurnal Ilmu Manajemen (JIM) Al Tijarah JURISMA: Jurnal Riset Bisnis & Manajemen Journal of Humanities and Social Studies SULTANIST: Jurnal Manajemen dan Keuangan Maker: Jurnal Manajemen Valid Jurnal Ilmiah International Journal Of Science, Technology & Management (IJSTM) Jurnal Pengabdian kepada Masyarakat International Journal of Community Service Strategic: Journal of Management Sciences International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) International Journal of Entrepreneurship, Business, and Creative Economy International Journal of Entrepreneurship and Sustainability Studies
Nana Triapnita Nainggolan
Sekolah Tinggi Ilmu Ekonomi Sultan Agung
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Improving Literacy And Numeracy Of Students In Elementary And Junior High School Through Merdeka Belajar Kampus Merdeka (MBKM) Lie, Darwin; Ekana Nainggolan, Lora; Triapnita Nainggolan, Nana
International Journal Of Community Service Vol. 2 No. 3 (2022): August 2022 (Indonesia - Malaysia - Kamboja)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v2i3.117

Abstract

Merdeka Belajar-Kampus Merdeka (MBKM) Program aims to be the answer to realizing independent, flexible and quality learning in higher education in order to create an innovative, open and student-oriented learning culture. The MBKM policy relates to higher education learning activities that give students the right and freedom to study outside the program for three semesters which can be used for on-campus and/or extracurricular studies. Kampus Mengajar is part of the MBKM program which aims to provide opportunities for students to learn and personal development through activities outside the classroom. 3th Kampus Mengajar of 2022 will focus on improving literacy and numeracy skills in basic education. This context is getting stronger considering the condition of literacy and numeracy in Indonesia which is still low in line with efforts to increase literacy and numeracy as one of the national priority agendas. The Kampus Mengajar Program opens up space for students to be able to devote their skills and knowledge in helping these elementary and junior high school students. This program also provides opportunities for students to actualize their passion, enthusiasm, and desires.
Optimizing The Use of Social Media and The Importance of Financial Management For Smes/Smes In Pematang Siantar City Lie, Darwin; Triapnita Nainggolan, Nana; Ekana Nainggolan, Lora; Pandapotan Silitonga, Heri; Eka Putri, Debi
International Journal Of Community Service Vol. 3 No. 3 (2023): August 2023 (Indonesia - Malaysia - Philippines - South Korea )
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v3i3.194

Abstract

MSMEs are the foundation of the people's economy that supports the nation's economy. In Indonesia, MSMEs contribute a lot to the regional budget. The position of MSMEs is considered very significant because this sector is not only a source of livelihood, but also provides direct and indirect employment opportunities for people with relatively low levels of knowledge and skills. During Covid-19, MSMEs experienced a significant decline. Do not escape MSMEs in Pematangsiantar City. Many MSMEs are confused because their companies are hindered and cannot even develop. Globally, supply chains have weakened due to the impact of Covid-19 due to restrictions in several surrounding areas, commodity prices have fallen, and the possibility of a global economic crisis has increased. The urgency of carrying out this community service activity with the theme of the Workshop on Optimizing the Use of Social Media and the Importance of Financial Management for IKM/UKM Actors in Pematang Siantar City is to provide additional understanding and knowledge to IKM/UKM owners as well as strategies to increase turnover from sales made. The method used in carrying out this activity is through lectures and discussions related to the topic of service. The stages of implementing this event include opening and explaining social media that is often used by consumers, strategies for using social media, explaining the importance of financial management and existing financial reports for a business. After the community service activities are completed, follow-up interviews are conducted regarding the impact of the community service activities. In accordance with the results of the interviews, it is known that the understanding of SME/UKM actors regarding social media knowledge and financial management has increased by 90%.  
Developing a Business Model for Beginner Entrepreneurs for “Simalungun Maju” Tua Siregar, Robert; Ekana Nainggolan, Lora; Triapnita Nainggolan, Nana; Sjafei Purba, Djuli; O.P. Damanik, Elfina; Siregar, Junifer
International Journal Of Community Service Vol. 5 No. 3 (2025): August 2025 (Indonesia - Rusia - Malaysia)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v5i3.833

Abstract

In the era of globalization and rapidly changing technology, the role of entrepreneurship is increasingly important to create innovation, create jobs, develop infrastructure, and improve people's welfare. In the Indonesian economy, entrepreneurship can be one of the answers to encourage economic growth. This is because the economy of the Republic of Indonesia is now in the shadow of weakening purchasing power, which is influenced by rising interest rates and high inflation. For this reason, by continuing to increase entrepreneurship through the right policies and a conducive business environment, it is hoped that employment will be more wide-open, increase people's income and ultimately contribute to public consumption, thereby promoting sustainable and inclusive economic growth in Indonesia. This is the basis for community service activities in the form of business model development training for beginner entrepreneurs to be carried out. Located in three different sub-districts in Simalungun Regency, namely Bandar, Bosar Maligas and Bandar Masilam Districts, with the target of getting participants who will later be included in the advanced fostered members.
Pengaruh E-Service Quality dan Citra Perusahaan Terhadap Kepuasan Konsumen Pengguna Shopee (Studi Kasus Pada Masyarakat Kecamatan Siantar Martoba Kelurahan Naga Pita RT:003 RW:003) Darwin Lie; Sisca Sisca; Nana Triapnita Nainggolan; Christine Loist; Amelia Carlos Sumbayak
Strategic: Journal of Management Sciences Vol. 3 No. 1 (2023): Strategic: Journal of Management Sciences
Publisher : Program Studi Magister Ilmu Manajemen Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/strategic.v3i1.92

Abstract

Objektif. Tujuan penelitian ini adalah untuk mengetahui gambaran e-service quality, citra perusahaan, dan kepuasan konsumen pada Pengguna Shopee (Studi Kasus pada Masyarakat Kecamatan Siantar Martoba). Untuk mengetahui pengaruh e-service quality dan citra perusahaan terhadap kepuasan konsumen pada Pengguna Shopee (Studi Kasus pada Masyarakat Kecamatan Siantar Martoba) baik secara simultan maupun parsial. Metode Riset. Penelitian ini menggunakan desain penelitian kepustakaan dan penelitian lapangan. Teknik analisis data terdiri dari uji normalitas, analisis deskriptif kualitatif, dan analisis deskriptif kuantitatif. Hasil. E-service quality dan citra perusahaan sudah baik serta kepuasan konsumen sudah puas. Terdapat pengaruh positif antara e-service quality dan citra perusahaan terhadap kepuasan konsumen baik secara simultan maupun parsial. Terdapat hubungan yang kuat dan positif antara e-service quality dan citra perusahaan dengan kepuasan konsumen. Kemudian tinggi rendahnya kepuasan konsumen dapat dijelaskan oleh e-service quality dan citra perusahaan. H0 ditolak, artinya terdapat pengaruh yang positif dan signifikan antara e-service quality dan citra perusahaan terhadap kepuasan konsumen baik secara simultan maupun parsial. Kesimpulan. Untuk meningkatkan e-service quality pada Shopee (Studi Kasus pada Masyarakat Kecamatan Siantar Martoba), sebaiknya perusahaan mengarahkan konsumen untuk memilih menu kerusakan produk pada saat ingin membeli produk yang mereka inginkan supaya, setiap konsumen yang menerima produk dengan kondisi yang rusak dapat menerima jaminan terkait produk yang mereka beli dan lebih cepat lagi dalam menanggapi setiap keluhan yang diberikan oleh para konsumen.. Untuk meningkatkan citra perusahaan pada Shopee (Studi Kasus pada Masyarakat Kecamatan Siantar Martoba), sebaiknya perusahaan memberikan keyakinan dengan memberi pelayanan yang baik agar konsumen memiliki pengalaman yang baik dalam berbelanja serta perusahaan memiliki nilai dan citra yang baik dibenak masyarakat luas.
SKILL DEVELOPMENT TRAINING FOR MSME ACTORS IN BANDAR AND BANDAR MASILAM DISTRICT, SIMALUNGUN REGENCY Sofiyan; Lora Ekana Nainggolan; Nana Triapnita Nainggolan; Darwin Lie; Robert Tua Siregar
International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Vol. 5 No. 3 (2025): November 2025 - February 2026
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19479570

Abstract

Skills and digital training for MSME actors is a strategic effort to improve competence in the use of digital technology to strengthen and develop businesses. The activity, which lasted for three days, from Monday, Dec 15, 2025 to Wednesday, Dec 17, 2025, aimed to equip participants with practical skills in the fields of digital marketing, financial management, and operational efficiency. The material includes the use of social media, digital systems, and marketing techniques according to market trends, so that it is expected to be able to increase the competitiveness, effectiveness, and sustainability of MSMEs in the midst of the challenges of globalization and digital transformation.
Co-Authors Acai Sudirman Ady Inrawan Amelia Carlos Sumbayak Ayu Suandani Br Silitonga, Della Novalin Butarbutar, Marisi Butarbutar, Novita Candra, Vivi Christine Loist Darwin Lie Debi Eka Putri Efendi Efendi Efendi, Efendi Erbin Chandra Eva Agustina Eva Agustina, Eva Fitri Yani Nasution Fitria Halim Fitria Halim Harini, Siti Hery Pandapotan Silitonga John Lidia John Lidia John Lidia Julyanthry Julyanthry Junifer Siregar Lenny Dermawan Sembiring Lora Ekana Nainggolan Martin Yehezkiel Sianipar Marto Silalahi Nasution, Fitri Yani O.P. Damanik, Elfina Pandapotan Silitonga, Heri Pandapotan Silitonga, Hery Robert Tua Siregar Robert Tua Siregar Robert Tua Siregar Rotua Siahaan Rotua Siahaan selly Selly Sherly Sherly Simamora, Solavide Siregar, Jhon Hendry Sisca Sisca Siti Harini Sjafei Purba, Djuli Sofiyan Sofiyan Sofiyan Suandani, Ayu Tua Siregar, Robert