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PERSEPSI PELANGGAN SEPERDUA KOPI SOLO TERHADAP KUALITAS PELAYANAN Putri, Nesia Margaretta; Hindra H, Nurnawati; Sihabuddin, Sihabuddin
Solidaritas Vol 8 No 2 (2024): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Abstract

Seperdua Kopi is one of the coffee shops located in Solo City, precisely at JL. Yos Sudarso No. 233, Kratonan, Serengan. Seperdua Kopi has a distinctive coffee taste resulting from a mixture of different coffee beans, such as its mainstay menu "Dailly Latte" which has a unique taste characteristic. This study was conducted to determine the perception of Seperdua Kopi Solo customers towards service quality. The theory used in this study is the perception theory according to Dedy Mulyana which states that perception is an internal process that allows us to choose, organize, and interpret stimuli from our environment and this process affects our behavior, the theory of service quality according to Tjiptono, namely service quality is a service or satisfaction service offered for sale. Service is a process consisting of a series of intangible activities that usually occur in interactions between consumers and service employees or physical resources, goods or service provider systems provided as solutions to consumer problems. This study is descriptive with qualitative methods. The results of this study conclude that Seperdua Kopi customer perceptions of service quality are positive and good. Customers are satisfied with the staff's ability to process the drink or food menu served to customers, the fast and responsive menu serving and ordering process, staff service that provides a friendly, polite and courteous attitude, staff concern in prioritizing customer needs and the comfort provided by staff through cleanliness and the atmosphere of the place. Keywords: Perception, Customer, Service Quality, Seperdua Kopi
Sosialisasi Pemahaman Komunikasi Antarbudaya dalam Menghadapi Culture Shock Bagi Mahasiswa Baru IMABA Yogyakarta Sihabuddin, Sihabuddin; Riyanto, Buddy
Jurnal Pengabdi Vol 8, No 1 (2025): April 2025
Publisher : Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jplp2km.v8i1.92419

Abstract

Keterampilan komunikasi antarbudaya sangatlah penting di berbagai sektor kehidupan. Maka dari itu keterampilan ini harus dimiliki siapapun tidak terkecuali mahasiswa perantau khususnya anggota Ikatan Mahasiswa Bata-Bata (IMABA) Yogyakarta. Tujuan pengabdian ini untuk memberikan pemahaman tentang komunikasi antarbudaya secara luas dan efektif serta memberikan pemahaman tentang bagaimana mengelola culture shock dan cara berkomunikasi antarbudaya yang efektif saat mengalami culture shock. Metode pengabdian ini memberikan sosialisasi kepada mahasiswa baru (IMABA) Yogyakarta dengan 35 peserta yang dikemas dengan bentuk FGD (Focus Group Discussion). Berdasarkan hasil evaluasi kegiatan pengabdian masyarakat ini, tim menilai bahwa pengabdian ini telah berjalan sesuai dengan yang direncanakan. Hal ini bisa dilihat dari mahasiswa baru yang mengikuti sosialisasi ini semakin menghargai perbedaan budaya dan pandai berkomunikasi antarbudaya termasuk dalam mengelola culture shock. Dampak pemahaman mahasiswa IMABA Yogyakarta terhadap komunikasi antarbudaya dan culture shock tentu sangat bermanfaat dalam kehidupan sehari-hari.
Komunikasi Pemasaran Desa Wisata Sendang Kun Gerit Gemolong Sragen Dalam Meningkatkan Kunjungan Wisatawan Sixnata, Rulhy Adhy; Suryo, Herning; Sihabuddin, Sihabuddin
Solidaritas Vol 9 No 1 (2025): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Abstract

Advances in communication and technology due to globalization have presented opportunitiesand challenges for the tourism sector in Indonesia. One of the developing destinations isSendang Kun Gerit, a natural bathing-based tourist attraction in Sragen Regency. Thisresearch aims to describe the marketing communication strategies implemented to increasethe number of visitors. This research uses a qualitative descriptive method with data collectiontechniques through interviews, observation and documentation. The research results show thatthe marketing communications implemented include online marketing via social media, publicrelations, personal selling, and sales promotions. The strategy contributed to an increase inthe number of tourists, especially during the holiday season. It is proven that every month thenumber of visitors increases and the busiest occurs in December 2024, reaching 35,231 peoplevisiting Sendang Kun Gerit.Keywords: Marketing Communications, tourism, Sendang Kun Gerit
KOMUNIKASI INTERPERSONAL ANTARA GURU DAN MURID TUNARUNGU DAN TUNAWICARA DI SEKOLAH LUAR BIASA AL ISHLAH JATISRONO Putra, Bintang Permata; Sihabuddin, Sihabuddin
Solidaritas Vol 9 No 1 (2025): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Abstract

ABSTRACT Communication is one of the most basic human activities in everyday life, which allows people to build relationships with each other. Humans are social creatures who depend on each other for survival. For people with disabilities, such as the deaf and speech impaired, or for those without, communication is very important. In essence, communication is a necessity for every individual. However, those who have disabilities rely on senses that still function well, even though they experience difficulties in communicating. In this research, the focus is on discussing interpersonal communication between teachers and deaf and speech-impaired students in interactions at the Al Ishlah Jatisrono special school. Using a qualitative descriptive method approach. And data is collected through observation, interviews and documentation. This research uses an instructional concept based on teachers' communication patterns with students. The results of this research indicate that interpersonal communication is assessed based on the effectiveness of interpersonal communication that occurs between teachers and deaf and speech impaired students. Keywords: Interpersonal Communication, Teachers, Deaf and Speech Impaired Students
PEMANFAATAN KONTEN INSTAGRAM SEBAGAI MEDIA PROMOSI DALAM MEMBANGUN BRAND AWARENESS PADA EVENT SOLO MARKET FEST Caesario, Much Rizky Dela; Astuti I, Andri; Sihabuddin, Sihabuddin
Solidaritas Vol 9 No 1 (2025): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Abstract

This study examines the use of Instagram content as a promotional medium to build brand awwareness for the solo market fest event. In the digital era, social media has become a primary tool in marketing strategies, especially Instagram, which has a wide reach and interactive features. This research employs a qualitative method with a descriptive approach. Data was collected through interviews with Solo Market Fest social media managers, visitors, and UMKM and thrifting tenants. The findings indicate that the promotional strategies implemented through engaging visual content, interactive features such as giveaways and polls, and the use of hashtags effectively enhance brand awareness. The application of the AISAS model (Attention, Interest, Search, Action, Share) in promotional strategies helps attract attention, increase audience interest, facilitate information searches, drive action, and expand promotional reach through content sharing. Thus, Instagram proves to be an effective platform for building brand awareness at the Solo Market Fest event. Additionally, this study finds that active user engagement in digital interactions on Instagram strengthens audience loyalty to the event. Instagram not only functions as a promotional medium but also as an effective communication tool for building a community and enhancing relationships between organizers, tenants, and visitors. Therefore, optimizing digital marketing strategies through Instagram can be a key factor in the success of similar events in the future.
KOMUNIKASI INTERPERSONAL JARAK JAUH MAHASISWA RANTAU ASAL KALIMANTAN FISIP UNISRI DENGAN ORANG TUA DALAM MENJAGA HUBUNGAN HARMONIS MELALUI WHATSAPP Umbaran, Febri; Sihabuddin, Sihabuddin
Solidaritas Vol 9 No 1 (2025): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Abstract

The development of communication technology has transformed the way individuals interact, including the relationships between Kalimantan-origin students studying at Slamet Riyadi University Surakarta and their parents. WhatsApp has become the primary medium for maintaining long-distance interpersonal communication between students and parents to preserve a harmonious relationship. This study aims to understand how long-distance interpersonal communication between children and parents helps maintain a harmonious relationship through WhatsApp. The research applies Joseph A. DeVito’s interpersonal communication theory, which emphasizes the importance of openness, empathy, support, a positive attitude, and equality in interpersonal interactions. The research method used is descriptive qualitative with a phenomenological approach. Data were collected through in-depth interviews with Kalimantan-origin students studying at the Faculty of Social and Political Sciences at Slamet Riyadi University Surakarta and their parents. The findings indicate that WhatsApp plays a crucial role in maintaining communication between students and parents. High-intensity communication through text messages, voice calls, and video calls enables students to stay emotionally connected with their parents. Elements of openness, empathy, support, a positive attitude, and equality serve as key aspects in sustaining a harmonious relationship. Despite challenges such as differences in communication patterns and technical disruptions, regular communication through WhatsApp helps students feel closer to their parents. Furthermore, students who engage in open communication with their parents tend to feel more supported and motivated in their lives away from home.komponen yang sama dengan di abstrak dalam versi bahasa Indonesia.
Komunikasi Antarpribadi Masyarakat Beda Agama di Surakarta: Perspektif Interaksionisme Simbolik Sihabuddin, Sihabuddin; Supriyadi, Agus; Widiyowati, Estu
Jurnal Komunikasi Islam Vol. 11 No. 1 (2021): June
Publisher : Departement of Islami Comuunication and Broadcasting, Faculty of Da'wah and Communication, State Islamic University of Sunan Ampel (UINSA) Surabaya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3113.186 KB) | DOI: 10.15642/jki.2021.11.1.225-242

Abstract

This study aims to analyse the interpersonal communication within multi-religious society in Gendingan village, Surakarta. Using a descriptive qualitative method and symbolic interactionalism approach, the findings indicate that a harmony produced by interpersonal communication amongst Gendingan society is a reflection of one's obedience to the religion and the result of the understanding to his/her religious. In addition, based on symbolic interaction perspective, it is found that, first, the communicator's response to communicants within multi-faith society affected by the environment. Second, the tolerance is allowed but it has remained limited, regardless reducing the meaning of tolerance. Third, there are changes of religious symbolic meaning that affect interpersonal communication actions within multi-religious communities.
Komunikasi Dialogis Pengurus Masjid An-Nur Asmil Surakarta Yang Berbeda Ormas Islam Sihabuddin, Sihabuddin; Widiyowati, Estu
Jurnal PIKMA : Publikasi Ilmu Komunikasi Media Dan Cinema Vol. 7 No. 1 (2024): September 2024
Publisher : Fakultas Ekonomi dan Ilmu Sosial Program Studi Ilmu Komunikasi Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/pikma.v7i1.1744

Abstract

Latar belakang penelitian ini ialah adanya hubungan yang harmonis antara para pengurus masjid An-Nur Asmil Surakarta meski antar pengurus masjid berbeda latar belakang organisasi Islamnya. Penelitian ini bertujuan untuk mengetahui bagaimana komunikasi dialogis yang terjadi antar pengurus masjid An-Nur Asmil Banjarsari Surakarta sehingga menciptakan hubungan yang harmonis meskipun antar pengurus terdiri dari berbagai ormas Islam. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan pendekatan studi kasus. Hasil penelitian menunjukan bahwa para pengurus masjid An-Nur Asmil saat melakukan komunikasi dialogis berpedoman pada tujuan utama dibangunnya masjid, yaitu untuk semua masyarakat tanpa melihat ormas Islamnya atau golongannya. Dari pedoman inilah para pengurus masjid saat berdialog mengesampingkan ego jika ada permasalahan dan mencari persamaan di antara perbedaan seperti perbedaan dalam praktik keagamaan. Sehingga terjadilah saling mendengarkan untuk saling memahami, saling menghargai, dan saling mengalah jika ada permasalahan yang dinilai rumit.
Legal Protection for the Partnership Agreement Parties Widaningsih, Widaningsih; Suhariningsih, Suhariningsih; Sihabuddin, Sihabuddin; Santoso, Budi
Al-Risalah Vol 22 No 1 (2022): June 2022
Publisher : Fakultas Syariah UIN Sulthan Thaha Saifuddin Jambi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30631/alrisalah.v22i1.1118

Abstract

Preparing the partnership agreement must comply with the rules for the parties to get guarantees and legal protection. The rules must meet the preliminary requirements, such as understanding the transaction object and background, compiling its outline, recognizing the partners, and formulating the agreement principles. The partnership agreement must also have a signature, as well as rights and obligations. This normative study aimed to analyze the partnership agreement rules as legal protection. The results showed that the partnership agreement rules contain all the parties need as legal certainty and protection.
Etika Public Speaking Antarbudaya Sihabuddin, Sihabuddin; Itasari, Andri Astuti
Da'watuna: Journal of Communication and Islamic Broadcasting Vol. 4 No. 3 (2024): Da'watuna: Journal of Communication and Islamic Broadcasting (In Press)
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v4i3.2179

Abstract

This research discusses intercultural public speaking ethics, which is a combination of public speaking ethics and intercultural communication ethics. The method used in this research is the library research method, in which researchers conduct research only on library collection materials related to intercultural public speaking ethics. The research results show that a public speaker is not only required to understand public speaking ethics but is also required to understand intercultural communication ethics so that public speakers can apply intercultural public speaking ethics. By applying intercultural public speaking ethics, public speaking with audiences of people from different cultural backgrounds can be effective. To apply intercultural public speaking ethics, public speakers must first learn the culture of their audience by first seeking information regarding what ethics are deemed permissible and not permissible. After studying the cultural ethics of the audience, the public speaker must enter that culture as if the public speaker is part of the members of that culture without leaving the public speaker's own cultural identity.