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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Proceeding International Conference on Information Technology and Business Jurnal Kebijakan dan Administrasi Publik JURNAL EKONOMI DAN BISNIS AIRLANGGA JURNAL PENGABDIAN KEPADA MASYARAKAT JURNAL AKUNTANSI DAN BISNIS : Jurnal Program Studi Akuntansi Jurnal Manajemen Indonesia JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Primanomics : Jurnal Ekonomi & Bisnis J-MAS (Jurnal Manajemen dan Sains) Computer Based Information System Journal Jurnal Manajemen Pemasaran Magisma: Jurnal Ilmiah Ekonomi dan Bisnis eCo-Buss SABDAMAS BENING JURNAL ILMIAH MAKSITEK Journal of Community Service and Empowerment Jurnal Disrupsi Bisnis Dynamic Management Journal Jurnal Abdimas Bina Bangsa Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Puan Indonesia Dinamika Jurnal Pengabdian Sains dan Humaniora Proceeding National Conference Business, Management, and Accounting (NCBMA) Journal of Entrepreneur and Business e-Jurnal Apresiasi Ekonomi International Journal of Multidisciplinary Approach Research and Science Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Jurnal Pengabdian Barelang JKAP (Jurnal Kebijakan dan Administrasi Publik) Jurnal Bisnis Dan Manajemen: Bisman SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa Prosiding Seminar Nasional Ilmu Sosial dan Teknologi (SNISTEK)
Husda, Nur Elfi
Universitas Putera Batam
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Journal : computer based information system journal

 1 
ANALISA KUALITAS PELAYANAN SISTEM INFORMASI AKADEMIK TERHADAP KEPUASAN PENGGUNA SISTEM DI STMIK PUTERA BATAM Nur Elfi Husda
Computer Based Information System Journal Vol. 1 No. 1 (2013): CBIS Journal
Publisher : Universitas Putera Batam

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Abstract

STMIK Putera Batam is an University in Batam who always need to improve the quality of service for both students and faculty as users of the system. In the world of education, especially higher education, information technology into an organization's critical success factors in its development now requires serious treatment in terms of service to the users of educational services. Sistem Informasi Akademik (SIA) is a resource for all things in the form of information that are related to academic issues on campus. SIA than an information resource on campus, can also be used as a means of communication media between lecturer and students, students and students, lecturer with campus officials and anyone who is in the college environment. Problem formulation in this research is the extent of user satisfaction of SIA in STMIK Putera Batam, and what services the factors that most affect the satisfaction system in STMIK Putera Batam. The results showed that the quality of service that consists of 5 variables (Tangibles, Reliability, Responsiveness, Assurance and Empathy) influence on satisfaction of users of system in STMIK Putera Batam and partially there are two variables that significantly influence the system user satisfaction Responsiveness and Empathy. While the most dominant variable affecting the system of user satisfaction in STMIK Putera Batam system is variable Empathy. The relationship between the 5 variables of service quality (Tangibles, Reliability, Responsiveness, Assurance and Empathy) with the satisfaction of users of the system are included in the category of very strong correlation coefficient was found to be 73.4%, so there is a strong positive relationship between the variables of service quality and satisfaction of users of the system
Co-Authors Afriana, Afriana Angelika Rouli Sinaga ansori ansori Artika Mulia Sari Belan, Monika Samanthawina Billy Fransiscus CHAIRANI, SHERLY Darsono Darsono Deviyanti Deviyanti Devy Anggraini Diki Zukriadi Diksen, Diksen Fabiola, Fanie Faine Fabiola Febrianti, Rosi Feni Maryati Hairi, Muhammad Imam Akbar Hartadi, Nikie Hendrison Hendrison Jupriyatmoko Jupriyatmoko Juwintar Febriani Arwan Khairuddin Khairudin Khairudin Kiki Sumanti LA ODE MUHAMMAD TAUHA Lingga Angling Wulung Maryati, Feni Mayleni Michael Jibrael Rorong Muhammad Arif Rahman Muhammad Imam Akbar Hairi Muhammat Rasid Ridho Nuramaliafitrah . Nurhabsyina Nurhabsyina, Nurhabsyina Oktavia, Yunisa Okto Nopita Girsang Olivia novitasari simbolon Prasetia, Budi Rasid Ridho, Muhammad Realize, Realize Rexy Mainaki Rorong, Michael Jibrael Septi Heksiana siregar, gusnaini Siti Jamaliyah Sitompul, Nova Julianti Br Suhardianto Suhardianto Suhardianto Suhardianto Sulistyowati, Tussi Tio, Frankie Tussi Sulistyowati Vira Aulia Zakna Wulung, Lingga Angling You, Hendry Yunisa Oktavia Yunisa Oktavia Zakina, Nurul Zukriadi, Diki