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Analisis Kepuasan Pengguna SIMAK Menggunakan Metode Service Quality (Studi Kasus: STIMIK Sepuluh Nopember Papua) Khoe, Jorghen Okfrylan; Tatuhey, Emy L.; Pawan, Elvis
Progresif: Jurnal Ilmiah Komputer Vol 20, No 1: Februari 2024
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/progresif.v20i1.1416

Abstract

The Academic System (SIMAK) is a system used by universities, especially STIMIK Sepuluh Nopember Jayapura. SIMAK is used to record all academic activities, thereby assisting the campus in conducting management, be it student data collection, lecturer data collection, course data collection, schedule data collection, student KRS data collection, and other data related to the academic process. Since it was implemented in 2010, SIMAK has never evaluated the level of user satisfaction, so the campus does not yet know the level of user satisfaction with SIMAK. Therefore, the purpose of this study is to analyze the level of user satisfaction with the services provided by SIMAK. The method in this study is Service Quality (SERVQUAL) by using five dimensions and 21 variables. The results of this study indicate that all dimensions are negative, which means that the value of expectations is higher than the value of perception. In addition, of the 21 variables used, 4 variables have positive values, including clear website information (T2), easy-to-understand language (T4), speed/response in information (RES1), and response speed in meeting new facilities and technologies (RES2).Keywords: Service Quality; Satisfaction Level; Academic System AbstrakSistem Akademik (SIMAK) merupakan sebuah sistem yang digunakan oleh perguruan tinggi khususnya STIMIK Sepuluh Nopember Jayapura. SIMAK digunakan dalam mendata seluruh kegiatan akademik, sehingga membantu pihak kampus dalam melakukan manajemen, baik itu pendataan mahasiswa, pendataan dosen, pendataan matakuliah, pendataan jadwal, pendataan KRS mahasiswa dan pendataan lainnya yang berhubungan dengan proses akademik. Sejak diimplementasikan pada tahun 2010, SIMAK belum pernah dilakukan evaluasi terhadap tingkat kepuasan pengguna, sehingga pihak kampus belum mengetahui tingkat kepuasan pengguna terhadap SIMAK. Oleh sebab itu, tujuan dari penelitian ini adalah untuk melakukan analisa terhadap tingkat kepuasan pengguna terhadap layanan yang diberikan oleh SIMAK. Metode dalam penelitian ini adalah Service Quality (SERVQUAL) dengan menggunakan lima dimensi dan 21 variabel. Hasil dari penelitian ini menunjukkan bahwa, seluruh dimensi bernilai negative, yang artinya bahwa nilai dari harapan lebih tinggi dari nilai persepsi. Selain itu dari 21 variabel yang digunakan 4 variabel bernilai positif diantaranya adalah Informasi website jelas (T2), Bahasa yang mudah dipahami (T4), Kecepatan/respon dalam informasi (RES1), dan Kecepatan respon dalam memenuhi fasilitas dan teknologi baru (RES2).Kata kunci: Service Quality; Tingkat Kepuasan; Sistem Akademik 
Sistem Informasi Pantau ODP Covid-19 Kota Jayapura berbasis Website Tatuhey, Emy L.; Lahallo, Jim; Kungkung, Ajenkris
e-Jurnal JUSITI (Jurnal Sistem Informasi dan Teknologi Informasi) Vol. 12 No. 2 (2023): e-Jurnal JUSITI
Publisher : Universitas Dipa Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36774/jusiti.v12i2.1428

Abstract

Untuk mencegah penyebaran virus COVID-19 salah satu langkah yang dilakukan yaitu melakukan karantina bagi ODP (Orang Dalam Pemantauan) selama 14 hari dan memantau kesehatan selama karantina atau isolasi mandiri sesuai dengan panduan dari Kementrian Kesehatan Indonesia.Karantina dilakukan sebagai metode untuk membatasi seseorang yang di duga terinfeksi atau tertular covid-19 dikarenakan melakukan perjalanan dari daerah yang memiliki riwayat covid-19. Namun terkadang pemantauan tersebut tidak berjalan dengan baik karena puskesmas sebagai unit fasilitas kesehatan yang bertugas tidak memiliki alat untuk memantau ODP,masalah yang lain juga tidak terpantau apakah ODP tersebut memang benar melaksanakan karantina mandiri atau tidak.Penelitian ini menggunakan metode waterfall,dengan tahapan analisa data, tahapan desain perancangan menggunakan UML, tahapan implementasi dengan mengunakan bahasa pemrograman php dan tahapan testing menggunakan metode blackbox. Penelitian ini terbatas pada informasi ODP yang dapat monitoring puskesmas yang ada di wilayah kota jayapura. Hasil penelitian yaitu Petugas puskesmas akan memantau dan memonitoring proses isolasi mandiri melalui website dengan cara ODP akan mengisi data diri,riwayat perjalanan,serta kondisi kesehatan, sedangkan petugas puskesmas akan memonitoring dengan melihat informasi ODP yang sudah di input, lokasi dan foto ODP saat ini sehingga meyakinkan petugas bahwa ODP benar melakukan isolasi mandiri serta informasi jumlah ODP yang sudah menyelesaikan karantina maupun sementara melakukan karantina
Expert System for Disease Diagnosis in Pregnant Women Using Backward Chaining Method Yosefin Caltrin Odelia; Patmawati Hasan; Emy Lenora Tatuhey
International Journal Software Engineering and Computer Science (IJSECS) Vol. 5 No. 2 (2025): AUGUST 2025
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijsecs.v5i2.4498

Abstract

Healthcare providers treating pregnant women need reliable tools for accurate disease diagnosis. We created an expert system that assists doctors in identifying illnesses during pregnancy through backward chaining inference methods. The project involved collaboration with medical professionals at North Jayapura Health Center who shared their clinical expertise to develop the system. Our backward chaining method examines patient symptoms by working backward from potential diseases to find diagnostic matches. Through detailed interviews, healthcare professionals contributed their years of experience treating pregnant patients. We transformed their knowledge into diagnostic rules that help the system recommend possible diagnoses based on symptom patterns. The system serves as a decision support tool that helps doctors make quicker, more confident diagnostic choices. Many pregnancy-related diseases share similar symptoms, which can confuse even experienced practitioners. Our tool helps sort through these diagnostic challenges while preserving the doctor's authority in making final decisions. Evaluation showed the expert system significantly improved diagnostic performance in primary care settings. Many healthcare facilities lack access to specialists familiar with pregnancy complications. The system brings expert-level diagnostic knowledge to these underserved areas, improving patient care quality
Analisis Optimalisasi Meminimumkan Biaya Operasional Menggunakan Program Linier Melalui Metode Simpleks (Studi Kasus pada Pabrik Tahu Dan Tempe) Meylisa Kurdita; Heru Sutejo; Emy Lenora Tatuhey
Progresif: Jurnal Ilmiah Komputer Vol 21, No 2 (2025): Agustus
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/progresif.v21i2.2618

Abstract

This study discusses the optimization of operational costs at Apo Gudang Tofu and Tempe Factory using linear programming with the Simplex Method. The primary issue faced was the rising costs of raw materials and labor, affecting production efficiency. This study aimed to determine the optimal combination of resource allocation to minimize operational costs without reducing production capacity. The Simplex Method was applied in a mathematical model solved using QM for Windows software. The results indicated that balanced tofu and tempeh production achieved a minimum operational cost of Rp1,766,999,000. Sensitivity analysis showed that the obtained solution was stable, with a shadow price of zero, meaning minor constraint changes did not affect the optimization results. These findings support the application of linear programming in the soybean-based food industry and can serve as a reference for similar industries in managing production costs more efficiently.Keywords: Cost optimization; Linear programming; Simplex Method. AbstrakPenelitian ini membahas optimasi biaya operasional pada Pabrik Tahu dan Tempe Apo Gudang menggunakan pemrograman linier dengan metode Simpleks. Permasalahan utama yang dihadapi adalah meningkatnya biaya bahan baku dan tenaga kerja, yang mempengaruhi efisiensi produksi. Penelitian ini bertujuan untuk menentukan kombinasi optimal dalam alokasi sumber daya guna menekan biaya operasional tanpa mengurangi kapasitas produksi. Metode Simpleks diterapkan dalam model matematis yang diselesaikan menggunakan perangkat lunak QM for Windows. Hasil penelitian menunjukkan bahwa produksi tahu dan tempe yang seimbang menghasilkan biaya operasional minimum sebesar Rp1.766.999.000. Analisis sensitivitas menunjukkan bahwa solusi yang diperoleh stabil, dengan shadow price nol, sehingga perubahan kecil dalam kendala tidak berpengaruh terhadap hasil optimasi. Hasil ini mendukung penerapan pemrograman linier dalam industri makanan berbasis kedelai dan dapat menjadi referensi bagi industri serupa dalam mengelola biaya produksi secara lebih efisien.Kata kunci: Optimasi biaya; Pemrograman linier; Metode Simpleks.
ANALISIS KEPUASAN PENGGUNA FACEBOOK TERHADAP LAYANAN DAN KONTEN YANG TERSEDIA Astika Ramadani; Emy L. Tatuhey
JEBIMAN : Jurnal Ekonomi, Bisnis, Managemen dan Akuntansi Vol. 3 No. 1 (2025): JEBIMAN: Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi
Publisher : CV. ADIBA AISHA AMIRA

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Abstract

This research aims to analyze Facebook user satisfaction with the services and content available in Jayapura, a crucial issue given Facebook's dominant role as a communication and interaction platform in today's digital era. This study adopts the End-User Computing Satisfaction (EUCS) model as its primary measurement framework, encompassing five critical dimensions: content, accuracy, format, ease of use, and timeliness. A quantitative research method was employed, with data collected through questionnaires distributed to 100 Facebook users in Jayapura, analyzed using a 5-point Likert scale. Validity test results indicate that all 14 questionnaire items are valid, with rcalculated values greater than rtable (0.245). The internal consistency of the instrument also proved reliable, evidenced by a Cronbach's Alpha value of 0.611491, categorized as acceptable. Based on the analysis of average scores per dimension, users demonstrated neutral to satisfied levels of satisfaction regarding Content (average 3.09), Ease of Use (average 2.99), and Timeliness (average 2.98). However, the Accuracy (average 2.91) and Format (average 2.97) dimensions tended towards a neutral level, with information accuracy being an area requiring further attention. This research is expected to provide valuable insights for Facebook developers to enhance platform quality to meet user expectations and maintain its relevance amidst fierce social media competition
PENGGUNAAN METODE WATERFALL DALAM PERANCANGAN SISTEM INFORMASI PENJUALAN TRIFTING Jered Imanuel Wanda; Emy L Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 2 No. 11 (2025): HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Publisher : ADISAM PUBLISHER

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Abstract

Clothing is a basic human necessity that continues to evolve with changing trends and lifestyles. One of the emerging trends today is thrifting, which refers to the buying and selling of second-hand clothing, increasingly popular among teenagers. OneTrif is a thrifting clothing sales platform based in Jayapura, Papua, designed to provide easier access for the community to branded clothing at affordable prices. However, its management faces several challenges, such as manual sales processes, difficulties in stock management, and a lack of transparency in transaction recording. To address these issues, a thrifting sales information system has been developed using the Waterfall methodology, which includes requirement analysis, system design, implementation, testing, and maintenance phases. The system design is structured using context diagrams, hierarchical diagrams, overview diagrams, and Entity Relationship Diagram (ERD) to ensure a clear and efficient process flow. The results of this study are expected to provide an optimal solution for OneTrif in managing transactions, speeding up sales processes, and enhancing user experience in digital thrifting shopping
SISTEM INFORMASI PENJUALAN PADA CAFE RUANGTU7U BERBASIS WEB Manda Manda; Emy L Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 2 No. 11 (2025): HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Publisher : ADISAM PUBLISHER

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Abstract

This study aims to design and develop a web-based sales information system at Ruangtu7u Café in Jayapura, Papua. The problem faced by the café is the sales transaction process which is still done manually, such as recording orders and payments made in a tabulation book, so it is prone to recording errors, data manipulation, and difficulties in managing raw material stock. To overcome these problems, a sales information system was developed using the Waterfall method, which consists of the stages of needs analysis, system design using UML, implementation with the PHP programming language and MySQL/phpMyAdmin database, testing using the Blackbox method, and system implementation and maintenance. The results of this study indicate that the information system built is able to improve operational efficiency, transaction accuracy, and ease in preparing sales reports and stock management. In addition, the system has an interface that is easy to use by cashiers and management. This study contributes to overcoming manual transaction problems and supporting the digitalization of sales management in the small and medium enterprise (SME) sector, especially in the culinary field
RANCANG BANGUN SISTEM INVENTORI BARANG PADA VENDOR DOKUMENTASI FILMYLAB JAYAPURA Fajar Sura Alfaruq; Emy L. Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 2 No. 11 (2025): HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Publisher : ADISAM PUBLISHER

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Abstract

FilmyLab Jayapura is a documentation service company that relies on equipment such as cameras and visual equipment. The absence of an inventory recording system causes frequent losses and irregularities in the use of equipment. This study aims to develop a web-based inventory information system to record borrowing and returning activities in real-time. The system is built using the Waterfall method through the stages of analysis, design (ERD and diagrams), implementation using PHP Laravel and MySQL, and blackbox testing. The implementation results show that the system is able to increase efficiency, transparency, and facilitate inventory monitoring through data management features, transactions, and visual reports
ANALISIS PENGARUH KUALITAS WEBSITE DUMAS PRESISI PENGADUAN MASYARAKAT TERHADAP KINERJA ANGGOTA POLRI DI WILAYAH HUKUM POLRES KEEROM POLDA PAPUA Ryan Aditya; Emy L. Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 2 No. 11 (2025): HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Publisher : ADISAM PUBLISHER

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Abstract

This study aims to analyze the influence of the quality of the Dumas Presisi public complaint website on the performance of police officers within the jurisdiction of Polres Keerom, using the End User Computing Satisfaction (EUCS) model. The research evaluates five core EUCS dimensions: content, accuracy, format, ease of use, and timeliness. A total of 92 community members and 26 police staff were selected as respondents through simple random sampling. Data were collected via questionnaires and analyzed using validity and reliability tests, as well as multiple linear regression. The results indicate that all EUCS dimensions significantly affect user satisfaction, with ease of use having the greatest impact (β = 0.362). Although content received the highest satisfaction score, timeliness was identified as the weakest aspect. Recommendations include enhancing the user interface, improving system speed and data accuracy, and providing regular training and system audits. These findings are expected to serve as a reference for improving digital public complaint services within the Indonesian National Police
ANALISIS PENGARUH KUALITAS WEBSITE E-LEARNING UJIAN ONLINE SMK PELAYARAN AMPARI JAYAPURA Natalia Betty Ansanay; Emy L. Tatuhey
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 3 No. 10 (2026): Humanitis (Jurnal Humaniora, Sosial dan Bisnis)
Publisher : ADISAM PUBLISHER

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Abstract

This study aims to evaluate end-user satisfaction with the online exam e-learning website at SMK Pelayaran Ampari Jayapura using the End User Computing Satisfaction (EUCS) method. The EUCS framework consists of five key variables: content, accuracy, format, ease of use, and timeliness. Data was collected through questionnaires distributed to 60 active students who had used the website for online examinations. The data analysis results show that the average scores for each variable are as follows: content 3.97; accuracy 3.88; format 3.85; ease of use 3.90; and timeliness 3.83. Among these variables, content received the highest score, indicating that the information presented on the system is perceived as relevant and useful by the users. On the other hand, timeliness obtained the lowest score, highlighting a need for improvement in the system’s responsiveness and punctuality in delivering information or access to exams. The overall average score of 3.89 suggests that users are generally satisfied with the system. Based on these findings, it is recommended that improvements focus on enhancing system performance, particularly in terms of access speed, exam scheduling, and user interface features to make the platform more interactive and responsive. The results of this study are expected to serve as strategic input for system developers and administrators in improving the quality of e-learning services, especially for the effective and efficient implementation of online assessments in vocational high school settings.
Co-Authors Ajenkris Kungkung Alifyaa, Adhyndha Ansanay, Natalia Betty Ardi, Muhamad Aryandi, Heryn Achmad Astika Ramadani Astika Ramadani Astika Ramadhani Astrin Aprilia Umasugi Astrin Aprilia Umasugi Atius mallo Bahar, Dimas Adhitya Bei, Sariaty H.Y. Boney Bun Dalton, Timothy Daniel Bienfield Manahan Siahaan Daniel Bienfield Manahan Siahaan de Queljoe, Desy Akwita Desy Akwita de Queljoe Duta Lazarus Duwila, Eda Iriyanti Elvis Pawan Esau Dude Estevina Carolina Bagre Fajar Sura Alfaruq Fajar Sura Alfaruq Febriana, Nur Alisa Fiqram putra Ghina Tripasha Grisye Fin Silahooy Hardiana Hardiana, Hardiana Helson Matuan Helson Matuan Heru Sutejo Indiri, Peronika Pan Irianto, Fadli Ramdhan Irpan Hilmi Jantu, Aventus Jeanny G Suwages Jered Imanuel Wanda Jered Imanuel Wanda Juan Philbert Artori Kris Khoe, Jorghen Okfrylan Kiswanto, Rahmat Haryadi Kungkung, Ajenkris Yanto Kungkung, Ajenkris Yanto Lahallo, Jim Manda Manda Manda, Manda Mantu, Ainun Mukhliza Maryen, Hana Rina Medina, Aulia Meilani, Putri Anisa Meylisa Kurdita Muhammad Risman Natalia Betty Ansanay Natalia Betty Ansanay Nikijuluw, Enjel sonia Murib Nourman Satya Irjanto Nugroho, Hidayat Kurnia Numberi, Ester Pasaribu, Victor Ramos Patmawati Hasan Pawan, Elvis Pawan, Elvis Pratiwi, S. Psewor, Rudolf Putri Anisa Meilani Ramadhan, Tsany Rafi Ramadhani, Astika Raman, Muhammad Rusadin, Fina Alvionita Ryan Aditya Ryan Aditya Salipadang, Evendi Sari, Yuyun Purnama Sere, Indriana Atoranna Setiawan, Andhika Thamrin, Rosiyati M.H Tukino Tulung, Revo Riantino Umasugi, Astrin Aprilia Victor Ohoiwurun Viona S. P. Rombot Wafumilena, Vanry Jhon Muda Walangitan, Rafaely Hesky Yosefin Caltrin Odelia Yusuf Patay