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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis JIKSI (Jurnal Ilmu Komputer dan Sistem Informasi) Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Journal of Research in Business, Economics, and Education Jurnal Amanat Agung International Journal Of Science, Technology & Management (IJSTM) Kalbiscientia Jurnal Sains dan Teknologi Verbum Christi CoMPHI Journal : Community Medicine and Public Health of Indonesia Journal TABGHA Jurnal Manajemen dan Pemasaran Jasa Jurnal Imparta Ceddi Journal of Information System and Technology (JST) Beatitudes: Jurnal Pengabdian Kepada Masyarakat Masyarakat Pariwisata: Journal of Community Services in Tourism Neurona Jurnal Yada The Indonesian Journal of General Medicine Cylinder : Jurnal Ilmiah Teknik Mesin Computer & Science Industrial Engineering Journal
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Journal : Computer

 1 
PERANCANGAN APLIKASI WEB PORTAL WARGA UNTUK KELUHAN DAN DISKUSI MENGGUNAKAN METODE SCRUM Steven; Saragih, Saut Pintubipar
Computer Science and Industrial Engineering Vol 12 No 1 (2025): Comasi Vol 12 No 1
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v12i1.9530

Abstract

Advances in information technology provide great opportunities to improve public services, especially in managing public complaints. In Perumahan Nusa Jaya, Kelurahan Sungai Panas, Batam City, which is a community with high social interaction, complaint management is currently still done manually through WhatsApp groups. This approach faces challenges, including lack of focused attention, difficulty tracking complaint status, limited documentation, and lack of transparency. Survey data revealed that most residents consider the current system ineffective and needs innovation. This study proposes the design of a citizen portal web application to streamline the management of complaints and community discussions. This system aims to record complaints periodically, track progress in resolution, provide organized documentation, and increase transparency and accountability for RT/RW administrators. This development follows the Scrum methodology, allows for iterative improvement, and uses the Unified Modeling Language (UML) for process modeling. The interface designed using Figma ensures a user-friendly experience. The proposed application will improve efficiency, transparency, and citizen satisfaction in managing public services in Perumahan Nusa Jaya. By integrating modern technology, this initiative is in line with sustainable development goals, which encourage better community-level governance.
Co-Authors Agung Sasongko Ali Mustopa, Ali Anita Callista Chanda Vedalla Putra Charles Tan Depari, Genesis Sembiring Dewi, Dewa Ayu Liona Dhevin Ghoward Eka Desy Purnama Ghoward, Dhevin Halim Agung Heru Wijayanto Ariandono Hery Winoto TJ Huang, Jen Peng Immanuel Zai Intan Suriyanti Jason Johanes Prawira Johannes Hutabarat Joseph, Eugene Kelvin Khairani, Rafida Laidy, Yenny Mario Marten Darmawan Morina, Shella Muhammad Sony Maulana Mulyasari, Tri Marthy Ng Thian Way Ni Putu Sudewi, Ni Putu Nurul Fadilah, Nurul Pagan Pambudi Pasaribu, George Rudi Hartono Prehatin Trirahayu Ningrum Purba, Gomgom Ravi Manisha Ricky, Benediktus Samsi, Irvan Saragih, Saut Pintubipar Setiawan, Vincent Sincihu, Yudhiakuari Sipayung, Andy Suhendra Suhendra Sutoyo, Patricia Angelie Viny Christanti M Yenny Laidy Yulfiswandi