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All Journal Journal Communication Spectrum: Capturing New Perspectives in Communication JURNAL PENDIDIKAN TAMBUSAI SASTRANESIA: Jurnal Program Studi Pendidikan Bahasa dan Sastra Indonesia Jurnal Manajemen Dirgantara Community Empowerment Jurnal Kepariwisataan Jurnal Ilmiah Hospitality Management Jurnal Abdi Masyarakat Journal of Business on Hospitality and Tourism
Muliadiasa, Ketut
Institut Bisnis Dan Pariwisata Internasional
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Transportation Other

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ANALISIS VARIABEL TANGIBLE, RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY PADA DEPARTEMEN FRONT OFFICE GUNA PENINGKATAN KEPUASAN PELANGGAN Di HARRIS HOTEL DENPASAR I Wayan Kiki Sanjaya; Made Arya Astina; I Ketut Muliadiasa; Asmawih Asmawih; Mita Purnamasari
Jurnal Manajemen Dirgantara Vol 16 No 1 (2023): Jurnal Manajemen Dirgantara, Juli 2023
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v16i1.915

Abstract

Penelitian ini bertujuan untuk menganalisa kepuasan tamu di Harris Hotel terhadap kualitas pelayanan yang diterapkan oleh pihak Front Office serta untuk mengetahui tingkat pelayanan yang sudah diberikan kepada konsumen. Teknik pengumpulan data yang digunakan adalah dengan melakukan dokumentasi dan juga penyebaran kuisioner dengan 20 butir pertanyaan kepada 40 orang responden yaitu tamu yang menginap di Harris Hotel Denpasar dengan menggunakan teknik pengambilan sampel adalah non probability sampling (accidental sampling). Pengumpulan data menggunakan angket berdasarkan Skala Likert yang telah teruji validitas dan reliabilitasnya. Teknik analisis data yang digunakan pada penelitian ini adalah Uji T yang berdasarkan hasil analisis data diperoleh adanya penguatan variabel tangible, reliability, responsiveness, assurance, empathy yang terkait sangat erat dengan kepuasan pelayanan di kantor depan Harris Denpasar, sisanya dipengaruhi oleh faktor lain
INOVASI SERVICE BLUEPRINT PADA ERA PANDEMI COVID-19: STUDI KASUS DESA WISATA CARANGSARI I Ketut Muliadiasa; Ida Bagus Made Wiyasha
JURNAL KEPARIWISATAAN Vol 22 No 2 (2023): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v22i2.1022

Abstract

Consistency of service quality was a strategic factor in achieving sustainable tourism. This study aimed to design a service blueprint for tourist products in the Carangsari village. There were 4 (four) service blueprints intended as prototypes for the tugek mask dance, trekking, kecak dance, and accommodation services. The service blueprint was a flow chart of activities from the four tourist products the Carangsari tourist village offered. In the service blueprint protype there were 2 (two) factors studied: the sequence of tourist activities and the function of the service providers involved in the Carangsari tourist village. For the order of tourist activities, the design of a service blueprint was adjusted for each tourist product offered. The service provider function included 5 (five) functions applicable to all tourism products: physical evidence, customer actions, public service actions, back staff actions, and support and system actions. The head of the Carangsari tourism village, representing the tourism stakeholders of the Carangsari tourism village, expressed his appreciation for the design of the prototype of the service blueprint to provide consistency in the quality of service for tourists. The prototype of the service blueprint should be updated by the dynamics of the tourism industry. Due to time limitations, impacts and results of service blueprint prototype applications for four tourism products offered by Carangsari Tourism Village have not been evaluated. Conducting another research program to evaluate the effectiveness of service blueprint prototype applications is strongly suggested.
Pengembangan Kualitas Local Champion melalui Pelatihan Bahasa Inggris Travel Storytelling Ni Kadek Santi Dwi Mayani; Ida Ayu Putu Adrina Nareswari; Putu Sabda Jayendra; I Ketut Muliadiasa
Jurnal Abdi Masyarakat Vol. 3 No. 2 (2023): Jurnal Abdi Masyarakat
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jam.v3i2.53

Abstract

Pengabdian masyarakat merupakan kolaborasi antara perguruan tinggi dan masyarakat desa untuk mengembangkan potensi wisata di desa tersebut. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan kemampuan dan pemberdayaan kelompok karang taruna di Desa Carangsari. Selain itu, pengabdian masyarakat ini juga bertujuan menjadi awal dari kegiatan pengembangan dan pendampingan desa wisata serta kegiatan lainnya antara IPB Internasional dan Desa Adat Carangsari, Petang, Badung. Pencapaian tujuan tersebut dilakukan dengan menggunakan metode diskusi, pelatihan, dan pendampingan. Model pendekatan yang telah dilakukan meliputi, model Participatory Rural Appraisal (PRA), Model Knowledge Transfer, dan Business model innovation. Hasil penelitian menunjukkan bahwa kegiatan pengabdian masyarakat sudah berlangsung dengan baik dan lancer. Program ini mampu memberikan motivasi kepada karang taruna Desa Carangsari dalam meningkatkan pengetahuan dan kemampuan dalam berbahasa Inggris. Adapun saran yang dapat diajukan dari hasil kegiatan pengabdian masyarakat, bagi karang taruna diharapkan memiliki motivasi dan senantiasa meningkatkan kepercayaan diri dalam berbahasa Inggris.   Community service is a collaboration between universities and village communities to develop tourism potential in the village. This community service activity aims to increase the capacity and empowerment of the youth group in Carangsari Village.Apar from that, this community service also aims to be the start of development and assistance activities for tourism villages and other activities between IPB International and the Carangsari Traditional Village, Petang, Badung. The achievement of these objectives is carried out using the method of discussion, training, and mentoring. The model approach that has been carried out includes, model Participatory Rural Appraisal (PRA), Model Knowledge Transfer, and Business model innovation. The results of the study show that community service activities have been going well and smoothly. This program is able to provide motivation to the youth organizations of Carangsari Village in increasing their knowledge and skills in English. As for suggestions that can be submitted from the results of community service activities, youth organizations are expected to have motivation and always increase confidence in speaking English.
Kajian Beban Kerja pada Industri Perhotelan I Wayan Kiki Sanjaya; I Made Arya Astina; I Ketut Muliadiasa; Gusti Ayu Praminatih
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1171

Abstract

This research is motivated by the gap in the front office department team in carrying out their duties. The reality of complaints from guests due to the check-in and check-out process taking too long, as well as unfulfilled guest requests for previously booked rooms, does not seem to be in accordance with management's expectations. The purpose of this study was to analyze the workload of the receptionist/GSA, bellboy/BSA, telephone operator, and guest relation officer (GRO) at The Haven Seminyak Bali. The research conducted at The Haven Seminyak Bali used quantitative analysis techniques (descriptive statistics), consisting of workload analysis and workforce needs analysis. In obtaining data to support this research, interview techniques, questionnaire techniques, and documentation were used. The results of the study showed that the number of employees was insufficient to carry out the workload so that there was a shortage of employees in that section. As a result, when conditions are busy, severe conditions that are not ideal for working occur.
Co-Authors Arik Agustina Asmawih Asmawih Astina, Made Arya GUSTI AYU PRAMINATIH I Gusti Ayu Eka Suwintari I Wayan Kiki Sanjaya Ida Ayu Putu Adrina Nareswari Ida Bagus Made Wiyasha Kadek Ayu Ekasani Komang Trisna Pratiwi Arcana Luh Eka Susanti Mita Purnamasari Ni Kadek Santi Dwi Mayani Ni Putu Isha Aprinica Putu Eka Wirawan Putu Sabda Jayendra Timotius Prastio Tunjungsari, Komang Ratih