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All Journal Journal Communication Spectrum: Capturing New Perspectives in Communication JURNAL PENDIDIKAN TAMBUSAI SASTRANESIA: Jurnal Program Studi Pendidikan Bahasa dan Sastra Indonesia Jurnal Manajemen Dirgantara Community Empowerment Jurnal Kepariwisataan Siwayang Journal: Publikasi Ilmiah Bidang Pariwisata, Kebudayaan, dan Antropologi Jurnal Manajemen Kuliner Publikasi Ilmiah Bidang Pengabdian Kepada Masyarakat (SIKEMAS) Jurnal Ilmiah Hospitality Management Jurnal Abdi Masyarakat Journal of Business on Hospitality and Tourism
Muliadiasa, Ketut
Institut Bisnis Dan Pariwisata Internasional
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Transportation Other

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ANALISIS VARIABEL TANGIBLE, RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY PADA DEPARTEMEN FRONT OFFICE GUNA PENINGKATAN KEPUASAN PELANGGAN Di HARRIS HOTEL DENPASAR I Wayan Kiki Sanjaya; Made Arya Astina; I Ketut Muliadiasa; Asmawih Asmawih; Mita Purnamasari
Jurnal Manajemen Dirgantara Vol 16 No 1 (2023): Jurnal Manajemen Dirgantara, Juli 2023
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v16i1.915

Abstract

Penelitian ini bertujuan untuk menganalisa kepuasan tamu di Harris Hotel terhadap kualitas pelayanan yang diterapkan oleh pihak Front Office serta untuk mengetahui tingkat pelayanan yang sudah diberikan kepada konsumen. Teknik pengumpulan data yang digunakan adalah dengan melakukan dokumentasi dan juga penyebaran kuisioner dengan 20 butir pertanyaan kepada 40 orang responden yaitu tamu yang menginap di Harris Hotel Denpasar dengan menggunakan teknik pengambilan sampel adalah non probability sampling (accidental sampling). Pengumpulan data menggunakan angket berdasarkan Skala Likert yang telah teruji validitas dan reliabilitasnya. Teknik analisis data yang digunakan pada penelitian ini adalah Uji T yang berdasarkan hasil analisis data diperoleh adanya penguatan variabel tangible, reliability, responsiveness, assurance, empathy yang terkait sangat erat dengan kepuasan pelayanan di kantor depan Harris Denpasar, sisanya dipengaruhi oleh faktor lain
INOVASI SERVICE BLUEPRINT PADA ERA PANDEMI COVID-19: STUDI KASUS DESA WISATA CARANGSARI I Ketut Muliadiasa; Ida Bagus Made Wiyasha
JURNAL KEPARIWISATAAN Vol 22 No 2 (2023): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v22i2.1022

Abstract

Consistency of service quality was a strategic factor in achieving sustainable tourism. This study aimed to design a service blueprint for tourist products in the Carangsari village. There were 4 (four) service blueprints intended as prototypes for the tugek mask dance, trekking, kecak dance, and accommodation services. The service blueprint was a flow chart of activities from the four tourist products the Carangsari tourist village offered. In the service blueprint protype there were 2 (two) factors studied: the sequence of tourist activities and the function of the service providers involved in the Carangsari tourist village. For the order of tourist activities, the design of a service blueprint was adjusted for each tourist product offered. The service provider function included 5 (five) functions applicable to all tourism products: physical evidence, customer actions, public service actions, back staff actions, and support and system actions. The head of the Carangsari tourism village, representing the tourism stakeholders of the Carangsari tourism village, expressed his appreciation for the design of the prototype of the service blueprint to provide consistency in the quality of service for tourists. The prototype of the service blueprint should be updated by the dynamics of the tourism industry. Due to time limitations, impacts and results of service blueprint prototype applications for four tourism products offered by Carangsari Tourism Village have not been evaluated. Conducting another research program to evaluate the effectiveness of service blueprint prototype applications is strongly suggested.
Pengembangan Kualitas Local Champion melalui Pelatihan Bahasa Inggris Travel Storytelling Ni Kadek Santi Dwi Mayani; Ida Ayu Putu Adrina Nareswari; Putu Sabda Jayendra; I Ketut Muliadiasa
Jurnal Abdi Masyarakat Vol. 3 No. 2 (2023): Jurnal Abdi Masyarakat
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jam.v3i2.53

Abstract

Pengabdian masyarakat merupakan kolaborasi antara perguruan tinggi dan masyarakat desa untuk mengembangkan potensi wisata di desa tersebut. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan kemampuan dan pemberdayaan kelompok karang taruna di Desa Carangsari. Selain itu, pengabdian masyarakat ini juga bertujuan menjadi awal dari kegiatan pengembangan dan pendampingan desa wisata serta kegiatan lainnya antara IPB Internasional dan Desa Adat Carangsari, Petang, Badung. Pencapaian tujuan tersebut dilakukan dengan menggunakan metode diskusi, pelatihan, dan pendampingan. Model pendekatan yang telah dilakukan meliputi, model Participatory Rural Appraisal (PRA), Model Knowledge Transfer, dan Business model innovation. Hasil penelitian menunjukkan bahwa kegiatan pengabdian masyarakat sudah berlangsung dengan baik dan lancer. Program ini mampu memberikan motivasi kepada karang taruna Desa Carangsari dalam meningkatkan pengetahuan dan kemampuan dalam berbahasa Inggris. Adapun saran yang dapat diajukan dari hasil kegiatan pengabdian masyarakat, bagi karang taruna diharapkan memiliki motivasi dan senantiasa meningkatkan kepercayaan diri dalam berbahasa Inggris.   Community service is a collaboration between universities and village communities to develop tourism potential in the village. This community service activity aims to increase the capacity and empowerment of the youth group in Carangsari Village.Apar from that, this community service also aims to be the start of development and assistance activities for tourism villages and other activities between IPB International and the Carangsari Traditional Village, Petang, Badung. The achievement of these objectives is carried out using the method of discussion, training, and mentoring. The model approach that has been carried out includes, model Participatory Rural Appraisal (PRA), Model Knowledge Transfer, and Business model innovation. The results of the study show that community service activities have been going well and smoothly. This program is able to provide motivation to the youth organizations of Carangsari Village in increasing their knowledge and skills in English. As for suggestions that can be submitted from the results of community service activities, youth organizations are expected to have motivation and always increase confidence in speaking English.
DAMPAK PARIWISATA TERHADAP KUALITAS AIR DANAU BERATAN BERDASARKAN PARAMETER BOD DAN COD Arik Agustina; I Ketut Muliadiasa
JURNAL MANAJEMEN KULINER Vol. 2 No. 1 (2023): FEBRUARI 2023
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmn.v2i1.111

Abstract

The purpose of this study was to analyze the impact of tourism on the water quality of Lake Beratan based on BOD and COD parameters. This research method uses descriptive quantitative through environmental analysis. Lake Beratan water sampling was taken at 3 points, point 1 representing settlements and agriculture, point 2 representing the middle of the lake, and point 3 representing tourist areas. The data obtained was compared with the Class 1 Lake Water Quality Standards, Government Regulation Number 22 of 2021. The results showed that the BOD parameters still met the quality standards, so there were not too many organic pollutants in Lake Beratan. While the COD parameter exceeds the quality standard at all points. This shows that chemical pollutants originating from domestic activities around Lake Beratan such as agriculture using fertilizers and pesticides as well as tourism activities such as restaurants cause an increase in the COD value.
Kajian Beban Kerja pada Industri Perhotelan I Wayan Kiki Sanjaya; I Made Arya Astina; I Ketut Muliadiasa; Gusti Ayu Praminatih
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1171

Abstract

This research is motivated by the gap in the front office department team in carrying out their duties. The reality of complaints from guests due to the check-in and check-out process taking too long, as well as unfulfilled guest requests for previously booked rooms, does not seem to be in accordance with management's expectations. The purpose of this study was to analyze the workload of the receptionist/GSA, bellboy/BSA, telephone operator, and guest relation officer (GRO) at The Haven Seminyak Bali. The research conducted at The Haven Seminyak Bali used quantitative analysis techniques (descriptive statistics), consisting of workload analysis and workforce needs analysis. In obtaining data to support this research, interview techniques, questionnaire techniques, and documentation were used. The results of the study showed that the number of employees was insufficient to carry out the workload so that there was a shortage of employees in that section. As a result, when conditions are busy, severe conditions that are not ideal for working occur.
PENERAPAN HABITUS PADA POTENSI DAN MODEL PENGEMBANGAN WISATA SPIRITUAL ALAS METAPA DESA PENINJOAN, KECAMATAN TEMBUKU, KABUPATEN BANGLI I Ketut Muliadiasa; Ni Putu Isha Aprinica
SIWAYANG Journal: Publikasi Ilmiah Bidang Pariwisata, Kebudayaan, dan Antropologi Vol. 1 No. 2 (2022)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (224.24 KB) | DOI: 10.54443/siwayang.v1i2.191

Abstract

The selection of alternative tourism development is one form that can be done in realizing tourism development by exploring the natural potential of the countryside into a tourist village. The quality of life of the community can be seen from the lifestyle which is the main ingredient. Building a tourist village which must be able to explore the unique potential of the village so that it has a characteristic that can motivate tourists in the future. The involvement of local communities in the development of tourist villages is a very appropriate form of formulation for the sustainability of the development of the tourist village. The spiritual tourism village of Alas Metapa Paninjoan has a lot of potential that can be developed but has not been explored optimally. The natural potential of natural and spiritual tourism objects. The crafts of the people of Paninjoan Tourism Village are in the form of farming and gardening in addition to traders who produce very adequate oyster mushrooms. The attractions that become the attraction of the Paninjoan tourist village are visiting people's homes to see firsthand the making of oyster mushrooms and the packaging process in addition to visiting Pancoran 11 with soft holy water and the Alas Metapa Temple, Bukit Hill and Pondok Mahapraja.
PENGUATAN STRUKTUR ORGANISASI DAN PEMASARAN DIGITAL DALAM OPTIMALISASI DESA WISATA DI KABUPATEN BADUNG I Made Darsana; Gusti Made Suka Arnawa; I Made Astrama; Ni Wayan Rena Mariani; I Ketut Muliadiasa; Gede Eka Wahyu
Publikasi Ilmiah Bidang Pengabdian Kepada Masyarakat (SIKEMAS) Vol. 3 No. 2 (2024): Artikel Pengabdian bulan Juli-September 2024
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/sikemas.v3i2.2448

Abstract

Desa wisata di Kabupaten Badung, Bali, memiliki potensi besar untuk meningkatkan perekonomian lokal dan melestarikan budaya. Meskipun demikian, pengelolaan yang kurang optimal dan kelembagaan yang belum terstruktur dengan baik menjadi tantangan utama dalam pengembangan desa wisata. Penelitian ini bertujuan untuk menganalisis kondisi kelembagaan desa wisata serta mengidentifikasi strategi yang diperlukan untuk optimalisasi pengelolaan. Metode yang digunakan meliputi survei, diskusi kelompok terfokus, dan pelatihan manajemen pariwisata bagi kelompok sadar wisata (Pokdarwis). Hasil penelitian menunjukkan bahwa penguatan struktur organisasi, peningkatan infrastruktur, dan promosi digital merupakan langkah penting dalam mengatasi tantangan yang ada. Selain itu, kolaborasi antara pemerintah, masyarakat, dan akademisi sangat diperlukan untuk menciptakan ekosistem pariwisata yang berkelanjutan. Dengan menerapkan strategi pemasaran digital dan pelatihan berkelanjutan, diharapkan desa-desa wisata di Kabupaten Badung dapat berkembang secara berkelanjutan dan memberikan manfaat ekonomi serta sosial bagi masyarakat setempat.
PERANCANGAN BRANDING DESTINASI PARIWISATA MELALUI SDM BERKUALITAS ALAS METAPA DESA PENINJOAN, KABUPATEN BANGLI Arik Agustina; Ni Putu Isha Aprinica; I Ketut Muliadiasa; Yoga Setiawan
Publikasi Ilmiah Bidang Pengabdian Kepada Masyarakat (SIKEMAS) Vol. 3 No. 3 (2024): Artikel Pengabdian bulan Oktober-Desember 2024
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/sikemas.v3i3.2449

Abstract

Desa Peninjoan memiliki potensi wisata alam yang kaya dan unik namun belum mampu menarik perhatian wisatawan secara maksimal. Urgensi penelitian ini adalah mengidentifikasi rancangan strategi branding destinasi pariwisata melalui pengembangan sumber daya manusia (SDM) berkualitas di Desa Penenjoan, Kabupaten Bangli. Teknik pengumpulan data yang digunakan adalah observasi, wawancara, dan studi dokumentasi serta kuesioner. Penelitian ini berfokus pada perancangan sebuah brand destinasi pariwisata yang kuat dan efektif untuk meningkatkan daya tarik Desa Peninjoan sebagai tujuan wisata.
Co-Authors Arik Agustina Asmawih Asmawih Astina, Made Arya Gede Eka Wahyu, Gede Eka GUSTI AYU PRAMINATIH Gusti Made Suka Arnawa I Gusti Ayu Eka Suwintari I Made Astrama I Made Darsana I Wayan Kiki Sanjaya Ida Ayu Putu Adrina Nareswari Ida Bagus Made Wiyasha Kadek Ayu Ekasani Komang Trisna Pratiwi Arcana Luh Eka Susanti Mita Purnamasari Ni Kadek Santi Dwi Mayani Ni Putu Isha Aprinica Ni Wayan Rena Mariani Putu Eka Wirawan Putu Sabda Jayendra Timotius Prastio Tunjungsari, Komang Ratih Yoga Setiawan