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Networking Governance in the Development of Urban Tourism Destination Areas in Bandung City: A Study on Kampung Pelangi 200 Latifah, Latifah; Purnomo, Purnomo; Nunung, Ai; Tati, Tati
Iapa Proceedings Conference 2024: AAPA-EROPA-AGPA-IAPA International Conference 2024 Towards World Class Bureaucracy
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2024.1141

Tourism always contributes to governance actors at the government, private and community levels, especially in improving the community's economy and increasing Regional Original Income (PAD). This research analyzes how networking governance is used in the construction and development of Kampung Pelangi 200 in Dago Village, Coblong District, Bandung City. The research method used is qualitative with data collection techniques in the form of direct interviews, observation and documentation studies, data analysis used in this research uses an interactive analysis approach, meanwhile for data validity in this research uses source triangulation. The results of the research show that the community in the Kampung Pelangi 200 area is able to build networks with various other actors such as the government, private sector and universities in developing urban tourism that they agree with. The actors go through several series of processes such as involving themselves in existing construction and development, building social ties. between the actors involved, manage the resources they have and take various decisions collectively using a deliberative approach.

Corruption in the digital bureaucratic service system (media studies in disclosure of corruption cases) Nunung, Ai; Latifah, Latifah; Fatihah, Dian Candra
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243639

Corruption still occurs even though the bureaucracy has transformed into a digital service system. Lately, the trend has become more rampant, involving all elements of service from the central to the regions, from high-ranking officials to field officers. Digitalization, which was initially implemented as a formula for preventing corruption, still opens wide gaps to be penetrated. The digital system that has been implemented has not been effective in preventing and eliminating the corrupt mentality of service delivery personnel. The digital era, which should be a moment of clean, open and responsible bureaucratic change, still has a long way to go. Based on that fact, this study aims to determine digitalization in bureaucratic services in preventing corruption. The method used in this study is descriptive qualitative, with media analysis studies to obtain data spread across three credible national online media networks. The results of the study show that corruption cases are still rife even though bureaucratic services have been transformed into a digital service system. In the implementation of the bureaucratic system, the media plays a very vital role as part of enforcing corruption laws and encouraging service personnel to act in a manner that is trustworthy, honest and responsible for their work.

Pemberdayaan Usaha Mikro, Kecil dan Menengah Oleh PT Wynettes Walden International Kota Bandung Sodikin; Nunung, Ai; Maulana Yusup, Rikki; Riza, Akmalul
Jurnal Identitas Vol 4 No 1 (2024): Jurnal Identitas
Publisher : Program Studi Administrasi Publik Fakultas Sosial dan Humaniora Universitas Muhammadiyah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52496/identitas.v4i1.594

Pemberdayaan Usaha Mikro Kecil dan Menengah (UMKM) adalah serangkaian usaha yang dilakukan untuk meningkatkan kapasitas dan daya saing usaha kecil sehingga mampu bertahan dan berkembang ditengah perkembangan teknologi. Berdasarkan Peraturan Pemerintah nomor 7 Tahun 2021 tentang Kemudahan, Pelindungan, dan Pemberdayaan Koperasi dan Usaha Mikro, Kecil, dan Menengah, Inplementasi dari Undang Undang Nomor 20 Tahun 2008 tentang UMKM. PT. WWI merupakan perusahaan swasta yang bekerjasama dengan pelaku UMKM dalam hal pemasaran poduk yang merupakan bagian dari pemberdayaan. Ketika pelaksanaannya terdapat hambatan-hambatan: Pertama, belum adanya keterlibatan dari pemerintah yang seharusnya menjadi pendamping dalam pelaksanaan pemberdayaan tersebut. Kedua, belum adanya perencanaan yang terencana dari PT Wynettes Walden International terkait pemberdayaan tersebut padahal akan berdampak baik terhadap kemajuan perusahaan maupun UMKM. Ketiga, Belum adanya sumber daya manusa yang memadai oleh PT. Wynettes Walden International untuk melakukan pemberdayaan UMKM yang semestinya. Tujuan penelitian ini adalah untuk mengetahui Pemberdayaan UMKM oleh PT WWI. Metode yang digunakan dalam penelitian ini adalah dengan deskriptif kualitatif dengan menggunakan data primer dan data sekunder, dalam hal ini Teknik pengumpulan data yang dilakukan yaitu dengan wawancara, observasi, dan dokumentasi. Hasil penelitian dapat diketahui bahwa pemberdayaan UMKM oleh PT. WWI belum terlaksana secara terorganisir dengan baik sesuai dengan teori tiga indikator untuk mengukur kinerja UMKM dengan 3 variabel yaitu pertumbuhan pelanggan, pertumbuhan pelanggan, pertumbuhan penjualan dan pertumbuhan keuntungan

PELATIHAN KETERAMPILAN KOMUNIKASI DAN PELAYANAN PELANGGAN BAGI PENGUSAHA PARIWISATA DI DESA WARNASARI: STRATEGI PENINGKATAN KUALITAS LAYANAN WISATA Gojali, Taufan; Permana, Ibar Adi; Nurvianti, Elmi; Setiawati, Popong; Nunung, Ai
JURNAL ABDIMAS PLJ Vol. 5 No. 1 (2025): JURNAL ABDIMAS PLJ, Juli 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v5i1.1610

The purpose of this Community Service (PKM) program is to provide knowledge and communication and customer service skills to tourism entrepreneurs in Desa Warnasari, Kecamatan Pengalengan, Kabupaten Bandung, West Java. The communication and customer service skills training program aimed at tourism entrepreneurs in Desa Warnasari was carried out as a strategy to improve the quality of tourism services. The training activities are designed with a participatory approach through lecture methods, role simulations, and question and answers. The results of the evaluation showed an increase in participants' understanding of the importance of interpersonal communication in the context of tourism services as well as improving attitudes and service practices to tourists. This training makes a significant contribution to shaping the image of a friendly and quality tourism destination, while strengthening local competitiveness in the midst of the growth of the tourism industry. These findings underscore the importance of investing in tourism human resource capacity development as an integral part of sustainable destination management strategies.

TANTANGAN DAN PELUANG IMPLEMENTASI AI DALAM LAYANAN PUBLIK (STUDI KUALITATIF DI KOTA BANDUNG) Safrizal Wildan, Ari; Nunung, Ai; Veranita, Mira; Framesthi, Dyah Bayu
JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Vol 4 No 1 (2025): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Publisher : PUBLISHER ABISATYA DINAMIKA ISWARA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58268/eb.v4i1.153

Digital transformation in the government sector encourages the adoption of Artificial Intelligence (AI) technology to improve the efficiency, transparency, and accessibility of public services. Bandung City as one of the pioneers of the Smart City concept has integrated AI in various aspects of public services, such as population administration, taxation, licensing, and public complaints. However, the implementation of AI still faces various challenges, including limited infrastructure, readiness of human resources (HR), immature regulations, and low levels of public trust in the security and effectiveness of AI-based systems. This study uses a case study method with a qualitative approach to explore the effectiveness of AI implementation in Bandung City. The results show that although AI has the potential to improve bureaucratic efficiency and service quality, the level of public acceptance is still low due to the lack of digital literacy and concerns about data security. Therefore, a strategy is needed to increase digital literacy, strengthen data protection regulations, and improve technological infrastructure so that AI can be adopted more widely and effectively in public services.

Implementasi Kebijakan Bantuan Sosial untuk Menginvestigasi Ketidaktepatan Sasaran Bantuan Sosial di Desa Rancaekek Kulon Kabupaten Bandung Nunung, Ai; Latifah, Latifah; Fatmawati, Fatmawati; Sulastri, Lalas
Jurnal Administrasi dan Kebijakan Publik Vol. 10 No. 1 (2025): April
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.10.1.62-82.2025

This study applies public policy to investigate the inaccuracy of targeting in the distribution of social assistance in Rancaekek Kulon Village, Bandung Regency. The purpose of this study is to find out how the implementation of social assistance policies is carried out in Rancaekek Kulon Village, what are the factors that cause inaccuracy in targeting in the distribution of social assistance and what is the role of village officials, implementing institutions, and the community in the process of data collection and distribution of social assistance. This study is qualitative and uses primary data with three categories, namely structured, semi-structured, and unstructured interviews, the aim is to understand how the implementation of policies and factors that support or hinder inaccuracy of targeting, including deficiencies in the recipient identification process and the role of village officials. The results of the study showed that there was no data update causing inaccuracy in the distribution of social assistance to the poor, this was due to inadequate implementing personnel, weak coordination between organizations and the implementing structure was not optimal, causing inaccurate targeting of social assistance distribution, so this led to a lack of public trust in village implementers. These findings are expected to provide guidance for stakeholders in improving the implementation of public policies in the distribution of social assistance in Rancaekek Kulon Village, Bandung Regency. Keywords: Implementation of public policy, inappropriate targeting, social assistance

Women's Transformational Leadership In Improving Public Services: A Systematic Review Rudiana, Rana; Nunung, Ai; Ratna H, Yunyun; Pujihartanti, Erna; Veranita, Mira
International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.507

This study addresses the limited scholarship on the specific contribution of women’s transformational leadership in enhancing public service quality. While prior research often examines women’s leadership or transformational leadership separately, few systematically explore their intersection in the public sector. To bridge this gap, a systematic narrative review was conducted on 11 selected articles retrieved through Elicit AI. Thematic and contextual analysis was employed to identify patterns, themes, and theoretical constructs across organizational and sectoral contexts. Findings reveal that women leaders consistently demonstrate the four core dimensions of transformational leadership: idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration. These practices foster inclusive, ethical, and innovative organizational cultures aligned with the demands of modern public service. However, contextual challenges such as organizational culture, social norms, gender stereotypes, and limited access to strategic roles shape the effectiveness of women’s leadership. Theoretically, this study contributes to leadership and gender scholarship by integrating transformational leadership theory into the domain of public administration. It underscores the importance of empathetic, participatory, and visionary leadership in advancing sustainable service reforms. Overall, the synthesis highlights how empowering women in transformational leadership roles enhances public service effectiveness and drives bureaucratic change, while calling for further research on intersectionality and cross-sectoral dynamics.

Social Movement Innovation Berbasis Jabar Quick Response di Jawa Barat menggunakan Analisis Agile Governance Nunung, Ai; Latifah, Latifah; Fatmawati, Fatmawati
Kolaborasi : Jurnal Administrasi Publik Vol. 10 No. 3 (2024): Desember 2024
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v10i3.15671

This research aims to analyse the application of Agile governance principles in Jabar Quick Response as a channel for social and humanitarian complaints for the people of West Java. The research used descriptive qualitative research. The data sources in this study consist of primary data and secondary data. Data collection techniques used observation, interview, and document data collection methods. The results indicate that the implementation of Agile governance principles in Jabar Quick Response is still experiencing obstacles due to several existing problems. On the principle of Good Enough Governance, although governance is adapted to the organisational context, the main problem is the lack of human resources in Jabar Quick Response. For the principle of business-driven, although Jabar Quick Response has focused on business orientation, budget limitations hinder its enforcement. Meanwhile, on the human-focused principle, Jabar Quick Response has succeeded in making individuals, both members and communities, feel valued.

Administrative Dysfunction in Non-Quota Hajj Management: An Analysis of the 2025 Furoda Hajj Case in Indonesia Nunung, Ai; Latifah, Latifah; Fatmawati, Fatmawati
Publica: Jurnal Pemikiran Administrasi Negara Vol. 17 No. 2 (2025): Publica
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v17i2.49557

This study discusses the failure of public services in the implementation of non-quota Hajj (Furoda Hajj) in 2025 in Indonesia using an administrative analysis approach. The case of Haji Furoda 2025 reflects the dysfunction of the service, ranging from weak verification, lack of supervision by PIHK, to unclear rules in handling violations. This research uses a qualitative descriptive approach to provide an in-depth overview of the studied phenomenon. The Data Collection Technique through In-Depth Interviews was carried out in a semi-structured manner, including the affected Furoda Hajj pilgrims, PIHK Leaders, DPD Chairmen, and literature in the public policy and state administration. Data Analysis Technique: The data obtained is analyzed using the Miles and Huberman model interactive analysis technique. The results of the study show that the failure in the case of Haji Furoda stemmed from the failure of public services not only due to technical errors, but also due to institutions that were unable to manage, coordinate, and adapt. The implementation of non-quota hajj faces various administrative problems that are not accountable and unresponsive. Institutional failure can be seen in the inability to ensure accountability and successful outcomes. The data discrepancy between PIHK and the Hajj authorities shows weak public information management. In addition, poor inter-agency coordination and low administrative resilience make the bureaucracy fail to anticipate emergencies. Regulatory ambiguity and weak law enforcement further worsen the situation, opening up space for abuse of authority. This study recommends the need for governance reform of the implementation of non-quota hajj through clearer regulations, strict audit mechanisms, cross-agency data integration, empowerment of frontline workers, and service design oriented to the needs of pilgrims. This effort is important so that non-quota hajj services in the future are more transparent, accountable, and able to provide stronger protection for pilgrims.

Corruption in the digital bureaucratic service system (media studies in disclosure of corruption cases) Nunung, Ai; Latifah, Latifah; Fatihah, Dian Candra
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243639

Corruption still occurs even though the bureaucracy has transformed into a digital service system. Lately, the trend has become more rampant, involving all elements of service from the central to the regions, from high-ranking officials to field officers. Digitalization, which was initially implemented as a formula for preventing corruption, still opens wide gaps to be penetrated. The digital system that has been implemented has not been effective in preventing and eliminating the corrupt mentality of service delivery personnel. The digital era, which should be a moment of clean, open and responsible bureaucratic change, still has a long way to go. Based on that fact, this study aims to determine digitalization in bureaucratic services in preventing corruption. The method used in this study is descriptive qualitative, with media analysis studies to obtain data spread across three credible national online media networks. The results of the study show that corruption cases are still rife even though bureaucratic services have been transformed into a digital service system. In the implementation of the bureaucratic system, the media plays a very vital role as part of enforcing corruption laws and encouraging service personnel to act in a manner that is trustworthy, honest and responsible for their work.

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