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All Journal Journal The Winners Jurnal Kebijakan dan Administrasi Publik JURNAL ILMU PEMERINTAHAN jurnal niara ARISTO Nyimak: Journal of Communication Jurnal Bina Praja Jurnal ASPIKOM Digital Zone: Jurnal Teknologi Informasi dan Komunikasi Jurnal Public Policy The Journal of Society and Media Prosiding Seminar Nasional Sains Teknologi dan Inovasi Indonesia (Senastindo) Journal Of World Science JKAP (Jurnal Kebijakan dan Administrasi Publik) Jurnal Studi Pemerintahan Society
Younus, Muhammad
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Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Public Health Social Sciences Other

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Trends and Challenges of Digital Transformation in the Public Sector: Policy Implications for Improving Public Services in Indonesian Fitriani, Fitriani; Nurmandi, Achmad; Lawelai, Herman; Kasiwi, Aulia Nur; Younus, Muhammad
ARISTO Vol 13 No 2 (2025): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v13i2.11288

Abstract

This research explores trends, challenges and innovations in digital transformation in the public sector, with a focus on its implications in Indonesia. The objectives of this study are to evaluate operational efficiency improvements in public services generated by digital transformation, identify challenges in the implementation of digital technologies, and provide policy recommendations to ensure the sustainability of technology adoption in the Indonesian public sector. The methodology used included a literature review and data analysis from the Scopus database, which was analyzed using VOSviewer to identify key patterns and trends in digital technology adoption in the public sector. The results show that the success of digital transformation depends not only on the adoption of new technologies, but also requires structural changes and organizational culture. Key challenges include resistance to change, the digital divide between urban and rural areas, and infrastructure limitations. This research provides policy recommendations that can accelerate the adoption of digital technologies in Indonesia, particularly through cross-sector collaboration and infrastructure improvements. The findings are expected to serve as a reference for policymakers and practitioners to strengthen the digitalization of public services in a sustainable manner. This research still has several limitations, such as the absence of field studies that directly test the effectiveness of digital transformation in the public sector, as well as analysis of regulations and human resource readiness that still need to be deepened. In addition, the mapping of digitalization trends in Indonesia is still limited to secondary data. For this reason, future research is recommended to conduct surveys or direct interviews with policy makers, strengthen policy analysis, and compare the implementation of digital transformation in other countries so that the strategies formulated are more appropriate and contextual for Indonesia.
Analyzing Digital Maturity as an Implementation to Assess the Responsiveness of E-Government Wiranto, Dwi; Nurmandi, Achmad; Lawelai, Herman; Younus, Muhammad; Suardi, Wahdania
Journal The Winners Vol. 26 No. 2 (2025): Journal The Winners (In Progress)
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v26i2.12970

Abstract

The research analyzed digital maturity in assessing the responsiveness of e-government services. The research is driven by the issue that many governments struggle to deliver responsive and efficient digital services due to uneven levels of digital maturity. Technological infrastructure gaps, limited digital competencies, and rigid bureaucratic processes hinder the creation of adaptive e-government systems. Using a scientometric analysis method, the research evaluated literature published from 2019 to 2024, sourced from the Scopus database, and employed RStudio and CiteSpace tools for data visualization and trend mapping. The findings reveal that high levels of digital maturity significantly improved public service efficiency, transparency, and citizen engagement. These improvements are achieved through effective integration of digital technology, organizational transformation, and citizen-centered service design. The research also identifies persistent challenges, such as low digital literacy, infrastructure inequality, resistance to change, and data security concerns, all of which obstruct the realization of responsive e-government. The research contributed originality through a multidimensional approach, offering a strategic framework to evaluate e-government effectiveness using digital maturity indicators such as accessibility, service quality, and public satisfaction. It emphasizes the need for sustained investment in infrastructure, digital literacy programs, and cross-sector collaboration involving the government, private sector, and civil society. Additionally, it identifies opportunities for future research to explore how emerging technologies—such as artificial intelligence, blockchain, and big data—can enhance transparency, efficiency, and inclusivity in public services. Overall, the research positions digital maturity as a key enabler of adaptive and effective governance in the digital era.
Co-Authors Achmad Nurmandi Aliy, Muhammad Firyal Aulia Nur Kasiwi, Aulia Nur Dyah Mutiarin, Dyah Dylian, Rijkad Omar Eka Rahmawati, Dian Eko Priyo Purnomo Fahrisky, Agi Fitriani Fitriani Gul, Hajira Helen Dian Fridayani, Helen Dian Herman Lawelai Isnadi, Yuli Jokhio, Amjad Ali Kartika Putri, Aulia Misran Misran Misran Muchamad Zaenuri Nur, Utami Purwaningsih, Titin Putrianto, Leoni Indah R. F. Novienty, Dharayani Eka Raza, Syed Shakir Rehman, Abdul Rina Lestari Riski, Riski Rohrohmana, Nurainni Soomro, Ashfaque Hussain Suardi, Wahdania Suswanta Syaftiani, Mella Ulung Pribadi, Ulung Wahdaniyah, Nurul Widyasari, Sindy Wiranto, Dwi Zulkifli, Zarina Zuly Qodir