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All Journal Al-'Adalah International Journal of Nusantara Islam Jurnal Celtic Lisanuna: Jurnal Ilmu Bahasa Arab dan Pembelajarannya AL QUDS : Jurnal Studi Alquran dan Hadis Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Jurnal Ilmiah Lingua Idea Edukasi Islami: Jurnal Pendidikan Islam Amwaluna Jurnal Ekonomi dan Keuangan Syariah International Journal of Economics Development Research (IJEDR) Ta'lim al-'Arabiyyah: Jurnal Pendidikan Bahasa Arab dan Kebahasaaraban TARBAWY: Indonesian Journal of Islamic Education International Journal of Nusantara Islam Mizan: Journal of Islamic Law
Syihabudin, Syihabudin
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : International Journal of Economics Development Research (IJEDR)

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Strategic Analysis of Executive Competencies and Human Resource Development in the Kaliwatu Group, Batu Tourism City, East Java Meidiaputri, Riza Dwi; Soetjipto, Budi Eko; Syihabudin, Syihabudin
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.8795

Abstract

This research analyze the skills of staff and the human resource development strategy approaches at Kaliwatu Group, a top adventure tourism company in Bumiaji District, Batu, East Java. The study identifies employee knowledge, skills, and attitudes (KSAs), especially concerning whitewater rafting protocols specified in the Indonesian National Work Competency Standards (SKKNI) No. 62/2009 and No. 60/2024. This study utilizes a qualitative approach that includes interviews, site observations, and competency evaluations. Although most executive team members possess solid knowledge of operations, safety practices, and customer service, there are still gaps in advanced tourism management and regulation updates. The group's human resource strategy actively incorporates internal and external training, certification initiatives, and peer learning. Nevertheless, hiring tends to favour passion over formal qualifications or certifications, leading to inconsistencies in service quality. The results underscore the urgent need for ongoing, structured professional development to close existing competency voids, improve staff performance, and provide sustainable, high-quality tourism services. Suggestions involve enhancing training programs, aligning more closely with national criteria, expanding knowledge-sharing networks among local tourism experts, and collaborating with the local community.
Co-Authors Adawiah, Amalia Muazzah Ahmad Fatoni Asep Sopian Atsani Wulansari Budi Eko Soetjipto Delly Maulana Hadji Latif, Sahraman D. Handayani, Yolla Sukma Hasuri, Hasuri Istinganatul Ngulwiyah, Istinganatul Jayawarsa, A.A. Ketut ma'zumi, ma'zumi Ma’zumi Ma’zumi Meidiaputri, Riza Dwi Mira Mira Muhammad Kamil Najmudin Rahmi Nur Fauziah, Indah Saleh, Sujai Sri Waluyo Uli Wildan Nuryanto Wanto, Deri Wasehudin, Wasehudin Yayan M.A Nurbayan Zakaria Syafe’i