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All Journal Jurnal English Education: Jurnal Tadris Bahasa Inggris PUJANGGA: Jurnal Bahasa dan Sastra IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature Media Penelitian Pendidikan : Jurnal Penelitian dalam Bidang Pendidikan dan Pengajaran AL ISHLAH Jurnal Pendidikan J-IKA : Jurnal Ilmu Komunikasi Fakultas Ilmu Komunikasi Universitas BSI Bandung Wanastra : Jurnal Bahasa dan Sastra Voices of English Language Education Society Journal of Pragmatics Research IJOLTL (Indonesian Journal of Language Teaching and Linguistics) Jurnal Scientia Lingua Jurnal Abdimas Komunikasi dan Bahasa Indonesian Journal of Business, Accounting and Management UNNES International Conference on ELTLT Linguapedia J-CEKI Langua: Journal of Linguistics, Literature, and Language Education
Retno Rahayuningsih
Universitas Bina Sarana Informatika
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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EKSPRESI BAHASA INGGRIS YANG DIGUNAKAN SAAT BERKOMUNIKASI MELAYANI KELUHAN KONSUMEN DI BANK BTPN INDONESIA Yanti Rosalinah; Ibnu Subroto; Retno Rahayuningsih
J-IKA Vol 8, No 1 (2021): April 2021
Publisher : Lembaga Penelitian & Pengabdian Masyarakat Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (340.305 KB) | DOI: 10.31294/kom.v8i1.10261

Abstract

Abstrak_Tujuan dari penelitian ini adalah untuk mengetahui bagaimana cara memahami dan menangani keluhan pelanggan di Bank BTPN Indonesia. Penelitian ini dilakukan di Departemen Pelayanan Bank BTPN Indonesia. Data tersebut diambil melalui pengamatan langsung, wawancara dengan staf layanan pelanggan, data dari penelitian perpustakaan dan pelatihan kerja di Bank BTPN Indonesia Departemen Pelayanan. Kegiatan ini ada beberapa hal, yaitu: bagaimana memahami dan menangani keluhan pelanggan di PT Danafix Online Indonesia. Hasil penelitian ini menunjukkan bahwa: (1) staf layanan pelanggan dapat memahami keluhan pelanggan dengan respon cepat melalui ekspresi pelanggan, (2) staf layanan pelanggan lebih mudah menangani keluhan pelanggan dengan menggunakan ekspresi. Ekspresi Bahasa Inggris dapat digunakan untuk memahami pelanggan dalam bidang pelayanan. Menggunakan English Expression terhadap lawan bicara untuk memahami apa yang disampaikan atau yang dipermasalahkan maka akan mudah dalam menyelesaikan permasalahan tersebut.
Teaching Listening Through Podcast Retno Rahayuningsih; Yanti Rosalinah; Ibnu Subroto
Wanastra: Jurnal Bahasa dan Sastra Vol 13, No 2 (2021): September
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/w.v13i2.10924

Abstract

Listening is one of the skills in teaching English. Listening is not passive ability but active communication. Listening aims to understand and respond to what we hear. When we hear, we always give response either through direct spoken language or body language. To get maximum results, teachers must be able to use media that can facilitate and motivate students in the learning process of hearing. In this case, the media that is currently being used is podcast audio. Podcasts come from the words "iPod" and "broadcast" which produce audio and video files episodically that can be downloaded and listened to by personal computers, tablets, smart phones, or other audio/video device and listeners can listen and learn all the interesting material they need. The purpose of this study is to introduce the use of audio podcasts as a media portable for listening learning, in addition to this research aims to apply audio podcast media in the process of teaching English the 8th students at SMP 181 Jakarta. The teaching process through; interviews, observations, literary studies, and the internet. Additionally, to collect results from significant differences before and after using audio podcasts, the authors used pre-tests and post-tests during observation. The study's findings include: 1) the advantage of teaching Listen through audio podcasts is that authors find that podcasts can help students feel comfortable while they listen to questions. Students can repeat listening to missed or unheard sentences. 2) Through audio podcasts make it easy for teachers to teach students online without offline process, 3) through audio podcasts are very effective in improving students' ability in listening skills for the 8th students at SMP 181 Jakarta. Through the Audio Podcast, the author makes students enjoy and happy to listen. Because, audio podcasts make students easy to be applied
TEACHING RECOUNT TEXT THROUGH BRAINSTORMING (A Classroom Action Research at the 8th Grade Students of Madrasah Tsanawiyah Al-Husna Depok) Yanti - Rosalinah; Tiara Apriella; Aloysius Rangga Aditya Nalendra; Retno Rahayuningsih
Wanastra: Jurnal Bahasa dan Sastra Vol 12, No 1 (2020): March
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/w.v12i1.7579

Abstract

Abstract: Writing is one of skills in language teaching. There are some kinds of writing genres, one of them is Recount Text. Writing a recount text is helping in memorising about an events or experiences in a kind of sequences story by follow the generic structure of recount text, orientations, events, and reorientation. To make the content and purpose of writing recount texts is effectively fulfilled, the students are provided some guidelines and procedures. However, the way teacher provides the guidelines and procedures does not always get the success in teaching and learning writing. The writer used descriptive qualitative method because  the  data  analysis  is presented  descriptively. This study aims to apply Brainstorming techniques in teaching Recount Text English in 8th grade students at MTs.Al-Husna Depok. The teaching process through; interviews, observation, literature study, and the internet. Moreover,  in order to collect the result of the significant differences before and after of using Brainstorming Technique, the writer uses pre-test and post-test during the observation. The research findings include: 1)The students arranged the sentences into a good paragraph by answering the question who, what, when, where, why, and how. At last, for the second trying of using brainstorming, the students did the practice individually. 2)The advantages of teaching recount text through brainstorming are that the writer found that brainstroming could help the students feel at ease while they are writing. The students can manage their time for writing more efficiently. They could produce unpredictable words for their writing since brainstorming helps them generate ideas more effectively and release their anxiety that cause the writer’s block. 3) Using brainstorming technique is very effective in improving the students’ ability in writing recount text for the 8th grade students at MTs. Al-Husna Depok. By using brainstorming, the writer made the students enjoy writing. It because brainstorming is not a difficult technique to be applied. Keyword: Teaching, Speaking, Information Gap Technique
The Correlation Between Students’ Behavioral Engagement And Students’ Speaking Skill Delis Meta Tiana; Retno Rahayuningsih
Wanastra: Jurnal Bahasa dan Sastra Vol 14, No 1 (2022): March
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/wanastra.v14i1.11456

Abstract

The objective of the research is to find out whether there is any correlation between students’ behavioral engagement and students’ speaking skill. The research used quantitative approach and the method was correlational research. The population was the eighth-grade students of SMP Islam Malahayati Jakarta. The sample of 26 students were randomly selected. The data of the students’ behavioral engagement were collected by using the questionnaire which was adopted from Miserandino’s BEQ, while the data of students’ speaking skill were collected by using the speaking test which had been validated by the expert judgment. The result shows that there is a positive significant correlation between students’ behavioral engagement and their speaking skill. It can be proven from the result of rxy = 0.698 is higher than rtable = 0.388 and tcount = 4.770 is higher than ttable = 1.7109. Coefficient determination shows that (0.698)2×100% = 48.72% so that students’ behavioral engagement contributes 48.72% towards their speaking skill. It can be concluded that there is a positive significant correlation between students’ behavioral engagement and students’ speaking skill. It means that the students who engage behaviorally have good speaking skill and vice versa.
THE EFFECT OF READING HABIT AND VOCABULARY MASTERY TOWARDS STUDENTS’ READING COMPREHENSION (Survey at State Senior High School in Central Jakarta) Retno Rahayuningsih
Wanastra: Jurnal Bahasa dan Sastra Vol 12, No 2 (2020): September
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/w.v12i2.8458

Abstract

This research is a kind of survey and aims to find out and analyze empirically the effect of reading habit and vocabulary mastery towards student’s reading comprehension. The observed population of this research in state senior high school students in Central Jakarta. The sample was gained through simple random sampling. The gained data was then analyzed by using correlation technique and multiple regressions. Previously, the prerequisite tests before examining the regression test must be accomplished, such as normality test and linearity test. The result of this research is there are any significant effects of reading habit and vocabulary mastery altogether towards students’ reading comprehension at State Senior High School in Central Jakarta
The Effect of Budgetary Slack, Organizational Commitment, Compensation, Human Capital and Governance on the Financial Performance of the Bureau Facilities and Logistic Construction of the POLRI Retno Rahayuningsih; Nursanita Nasution; Rimi Gusliana Mais
Indonesian Journal of Business, Accounting and Management (IJBAM) Vol 3 No 2 (2020): [IJBAM] Indonesian Journal of Business, Accounting and Management Vol. 03 No. 02
Publisher : BPJP - STEI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (464.262 KB) | DOI: 10.36406/ijbam.v3i2.606

Abstract

This study aims to examine whether the effect of Budgetary Slack , Organizational Commitment , Compensation, Human Capital, and Governance on the financial performance of the Bureau of Logistics Facilities and Construction of the Police Headquarters (Case Study at the Bureau of Logistics Facilities and Construction at the Police Headquarters). Research is using the type of research causality approach is quantitative, which was measured by using a method based regression linear multiple with SPSS version 25.00. The population of the research this is the Institute of Logistics Police in the whole of Indonesia. The sample is determined based of Logistics Facilities and Construction of the Police Headquarters. The data used in this study are primary data. The data collection technique used a questionnaire which was distributed to 50 respondents. Testing the hypothesis by using test T and test F. The results of the study prove that (1) Budgetary Slack has an effect on the financial performance of the Police Headquarters Logistics Facilities and Construction Bureau, (2) Organizational Commitment has no effect on the financial performance of the Police Headquarters Logistics Facilities and Construction Bureau, (3) Compensation has no effect on the Facility Bureau financial performance. And Construction Logistics Headquarters of Police, (4) Human Capital affect on the performance of financial Bureau of facilities and Construction Logistics Headquarters of Police , (5) Governanceno effect on the performance of financial Bureau of facilities and Construction Logistics Headquarters Police.
INCREASING WORD COMPREHENSION BY USING CROSSWORD PUZZLE GAME AT THE EIGHT GRADES OF SMPN 273 JAKARTA Retno Rahayuningsih; Ary Iswanto Wibowo; Delish Meta Tiana
Lingua Vol 18 No 2 (2022): Lingua: Jurnal Pendidikan Bahasa
Publisher : Fakultas Keguruan dan Ilmu Pendidikan | Universitas Islam As-Syafi'iyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34005/lingua.v18i2.1995

Abstract

Word comprehension is the essential learning for students to learn English well and correctly, because it is the way to improve the students’ English vocabulary mastery to can practice the students’ ability in understand the reading text English well and correctly. The problem the writer had outlined in this research deals largely with the study of reading. The subject of this research was twenty-eight students at the eighth grades of SMPN 273 Jakarta. The design of the research was classroom action research. It was conducted in two cycles; in cycle I was done with two meeting and cycle II was done with two meetings. In this research the students were given pre-test before treatment and post-test after treatment. The research aimed to find out whether the used crossword puzzle game technique could increase word comprehension the students in English mastery. The data collection technique in this research was observation, field note, test, and documentation. The purposes of given pre-test and post-test are to know how far the students’ word comprehend in English before and after being given treatment. The criteria of students’ who got score at least 70. The class could be said successful in achieving the material if 85% of the students in that class got score at least 70 and they had activation at class more than 50%. The average of pre-test score in cycle I was 65 or 10 students got pass score, and post-test 1 70.7 or 16 students got good score and the average post-test 2 in cycle II was 77.8 or 24 students got good score. This fact showed that teaching English by using crossword puzzle game technique can increase word comprehension in reading English
THE SCHOOL FOR GOOD AND EVIL: THE LAST EVER AFTER NOVEL BY SOMAN CHAINANI Yanti Rosalinah; Ibnu Subroto; Retno Rahayuningsih; Tias Mawarni
Jurnal Scientia Vol. 12 No. 02 (2023): Education, Sosial science and Planning technique, edition March-May 2023
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v12i02.1591

Abstract

This study has objectivity towards the manipulative treatment carried out by the characters in the third novel The School for Good and Evil, namely The Last Ever After. Research on manipulative behavior is focused on the characters of Rafal and Sophie. The purpose of this study is to find out and warn readers about manipulative behavior in romantic relationships and how it can be dangerous for the victim. In doing this research, the writer uses several theories to classify each manipulative treatment performed by the characters. After knowing the signs and types of each manipulative treatment, the writer then analyzes how the treatment influences Sophie's character throughout the story. From the data that has been collected, it can be concluded that Sophie's character experiences an inability to trust herself in doing something and ultimately depends on Rafal in making decisions even though she knows that this is dangerous for other people safety.
Exploring the Proficiency of English Teachers in Digital Literacy Sri Arfani; Yanti Rosalinah; Ibnu Subroto; Retno Rahayuningsih; Rina Lestari
AL-ISHLAH: Jurnal Pendidikan Vol 15, No 4 (2023): AL-ISHLAH: JURNAL PENDIDIKAN
Publisher : STAI Hubbulwathan Duri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35445/alishlah.v15i4.4154

Abstract

In the post-pandemic era, teachers must have digital literacy skills to effectively teach and engage with their students in a virtual or hybrid learning environment. One problem with digital literacy and teachers in the post-pandemic era is that not all teachers may have the necessary skills and training to use technology for teaching and learning effectively. Building on these findings, this study aimed to investigate the digital literacy competence of English teachers and address the problems and challenges they face in the post-pandemic era. This study was conducted using a qualitative method with a descriptive analysis approach. The study was conducted in Bogor city, with data collected through a questionnaire administered from 25 English teachers in several senior high schools. The results suggest that most teachers have a high level of digital literacy in using technology to support learning, possibly due to the increasing emphasis on technology integration in education and the availability of professional development opportunities. However, there is still room for improvement in areas such as digital assessment, identifying credible sources, and recognizing risks associated with using digital tools safely. The findings also suggest that teachers with different levels of digital literacy have varying levels of understanding in areas such as copyright laws and collaboration.
Pembelajaran Persuasif dengan Pendekatan Andragogi untuk Pelatihan Bahasa Inggris bagi FKMT Jakarta Pusat Mustaqim, Andika Hendra; Rosalinah, Yanti; Subroto, Ibnu; Rahayuningsih, Retno
Jurnal Abdimas Komunikasi dan Bahasa Vol. 2 No. 2 (2022): Desember 2022
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/abdikom.v2i2.1664

Abstract

FKMT (Forum Komunikasi Majelis Taklim) merupakan komponen masyarakat sudah berkembang luas di masyarakat. Mereka merupakan komunitas yang menjadi bagian dari masyarakat bersifat spiritualitas dan pendidikan. Dengan begitu, tujuan utama pengabdian masyarakat ini adalah memberikan pelatihan bahasa Inggris bagi anggota FKMT. Adapun hasil dari pengadian masyarakat adalah pengabdian masyarakat ini juga mengembangkan metode pembelajaran persuasif dengan pendekatan train for trainer.. Pengabdian masyarakat berbasis riset juga menerapkan komponen pembelajaran andragogi berbasis komunitas. Pengabdian masyarakat ini juga berusaha mengembangkan komponen pembelajaran andragogi berbasis riset dan empiris yang sudah teruji karena sudah dipraktekkan.
Co-Authors akrimni, fida rika ALOYSIUS RANGGA ADITYA NALENDRA, ALOYSIUS RANGGA Andika Hendra Mustaqim, Andika Hendra Ary Iswanto Wibowo Delis Meta Tiana Dwi Puji Hastuti Hartono, Rudi Hendi Pratama Ibnu Subroto Ibnu Subroto Ibnu Subroto Nursanita Nursanita Ramdhani, Zulfi Rimi Gusliana Mais Rina Lestari Rudi Hartono Sasmita, Octaria Arni Sayyid Khairunas, Sayyid Sri Arfani Sri Wahyuni Subroto, Ibnu Tiara Apriella Tias Mawarni Wibowo, Ary Iswanto Yanti Rosalinah