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Journal : Asian Journal of Management Analytics

The Role of Product Quality, Customer Reviews, Ratings, and E-WOM in Shaping Purchase Decisions for Skintific Products on Shopee Putri, Dea Yosiana; Astuti, Herni Justiana; Handayani, Erna; Haryanto, Totok
Asian Journal of Management Analytics Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i1.12573

Abstract

This study analyzes the impact of product quality, online customer reviews, customer ratings, and e-WOM on purchasing decisions for Skintific products on Shopee. Using a quantitative approach, this study involved 100 students from three of the largest universities in Purwokerto who had purchased Skintific products. The sample was selected through purposive sampling. The results showed that product quality and online customer reviews significantly influenced purchasing decisions, surpassing the impact of customer ratings and e-WOM. E-WOM was found to have no significant impact, providing a new perspective on digital marketing strategies on Shopee. This study contributes to a deeper understanding of consumer behavior in e-commerce, by emphasizing the important role of product quality and reviews in shaping purchasing decisions.
The Influence of Work-Life Balance and Compensation on Performance Using Job Satisfaction in Nurses at Cilacap Regional Hospital Azizah, Lisda Fathul; Purnadi, Purnadi; Bagis, Fatmah; Haryanto, Totok
Asian Journal of Management Analytics Vol. 4 No. 3 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i3.14969

Abstract

Nurse performance is still a factor that needs to be considered and improved, especially in the health service sector in Cilacap, Indonesia. This study has the aim to determine the effects of work-life balance and compensation on performance, with a mediating variable, which is job satisfaction. The questionnaire was given directly using a quantitative approach with a sampling technique using purposive sampling. The population in this study was 215 and the sample used was 140 respondents from nurses at Cilacap Regional Hospital. This study used SEM-PLS to analyze the data. The findings showed that, even though compensation did not have a direct effect on performance and work-life balance did not have a direct effect on job satisfaction, both had significant effects on job satisfaction, which means there is a positive relationship between work-life balance with compensation on performance through job satisfaction.