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All Journal JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH Alignment: Journal of Administration and Educational Management Musawa: Journal For Gender Studies Faktor Jurnal Ilmiah Kependidikan Jurnal Review Pendidikan dan Pengajaran (JRPP) FIKROH: JURNAL PEMIKIRAN DAN PENDIDIKAN ISLAM Jurnal PkM (Pengabdian kepada Masyarakat) Orien: Cakrawala Ilmiah Mahasiswa TERAPUTIK: Jurnal Bimbingan dan Konseling Jurnal Pengabdian Kepada Masyarakat Bangun Cipta, Rasa, & Karsa (Jurnal PKM BATASA) Fikroh: Jurnal Pemikiran dan Pendidikan Islam Guidance: Jurnal Bimbingan dan Konseling International Journal of Management, Innovation, and Education Jurnal Studi Al-Qur'an dan Tafsir
Anna Rufaidah
Universitas Indraprasta PGRI
Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : International Journal of Management, Innovation, and Education

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Assessing the Impact of ISO 21001 Implementation on the Quality and Efficiency of Distance Education at the University Anjani, Khairul Tri; Rufaidah, Anna
International Journal of Management, Innovation, and Education Vol 3, No 2 (2024): International Journal of Management, Innovation, and Education
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/ijmie.v3i2.12741

Abstract

In the era of digital transformation, distance education plays a pivotal role in expanding equitable access to higher education. Universitas Terbuka, as Indonesia’s leading open and distance learning institution, strives to enhance its service quality and student satisfaction through the adoption of the ISO 21001:2018 Educational Organization Management System. This study explores the implementation process of ISO 21001 at Universitas Terbuka and analyzes its impact on the quality of distance education services. Employing a qualitative case study approach, the research investigates the institution’s strategic initiatives, challenges, and outcomes related to ISO 21001 compliance. The findings reveal that the implementation of ISO 21001 has significantly improved operational efficiency, instructional quality, and student satisfaction. Moreover, it has strengthened organizational accountability and international recognition. This study highlights that the integration of ISO 21001 provides a systematic framework for continuous improvement, aligning institutional goals with global standards of educational excellence. The results are expected to serve as a reference for other higher education institutions seeking to implement ISO-based management systems to achieve sustainable educational quality.
Co-Authors Afiatin Nisa Ajeng Radyati Anjani, Khairul Tri Anjani, Khairul Tri Christine Masada Della Rizki Pratami Dewi Trisnowati Dian Renata Evi Fitriyanti Feby Rahmawati, Feby Hengki Satrianta Henny Suharyati Henny Suharyati Hirashit, Christine Masada Indah Rosyidah Sodik Joni Abdul Azis Krisnanda, Veno Dwi Kusuma, Arief Muda Marisa, Cindy Marta Sundari Nina Mardiana Permatasari, Rezky Prika Dewi Rabiyah Al Adawiyah Renata, Dian Rezky Permatasari Sabrina Dachmiati Satrianta, Hengki Sri Utami Sri Utami Susiati Susiati