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All Journal Jurnal Simetris Jurnal Informatika dan Teknik Elektro Terapan Sistemasi: Jurnal Sistem Informasi Jurnal Sisfokom (Sistem Informasi dan Komputer) WIDYABHAKTI Jurnal Ilmiah Populer Jurnal Riset Informatika JURNAL MANAJEMEN BISNIS JOISIE (Journal Of Information Systems And Informatics Engineering) Journal of Information Systems and Informatics bit-Tech Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) JPKMI (Jurnal Pengabdian Kepada Masyarakat Indonesia) Jurnal Layanan Masyarakat (Journal of Public Service) Jifosi Nusantara Science and Technology Proceedings Jurnal Pendidikan dan Teknologi Indonesia Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Jurnal Ilmiah Wahana Pendidikan International Journal Of Computer, Network Security and Information System (IJCONSIST) AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Journal of Computer Science and Information Systems (JCoInS) Journal of Governance and Administrative Reform Jurnal Sistem Informasi dan Bisnis Cerdas Eduvest - Journal of Universal Studies MDP Student Conference ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi
Pratama, Arista
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Journal : Jurnal Riset Informatika

 1 
Behavior Analysis on PLN Mobile Users Using UTAUT Method Paramita S., Amanda; Pratama, Arista; Wulansari, Anita
Jurnal Riset Informatika Vol. 5 No. 1 (2022): December 2022
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v5i1.203

Abstract

The advancement of information technology is currently accelerating in all aspects of life. The presence of information technology, which is constantly evolving, makes it easier for users to use information systems. Technological advancements show that information technology is not currently required for businesses or organizations. PT. PLN (Persero) is a State-Owned Enterprise (BUMN) in the electricity sector that controls, supplies, and serves the community's electricity needs. PT. PLN (Persero) is committed to improving electricity services for all customers. PT. PLN (Persero) provides innovation through the PLN Mobile Application to improve electrical services. The PLN Mobile Application provides users with up-to-date information on electricity services, allows them to register independently based on their needs, and calculates costs. This research aimed to identify the behavioral factors influencing users' acceptance of the PLN Mobile Application. The UTAUT model was used for the research, and it was modified with seven variables: performance expectation, effort expectation, social influence, facilitating conditions, trust, information quality, and behavioral Intention. Sampling using the Probability Sampling Technique, with Random Sampling as the sampling type. The sample size was 400 Surabaya City respondents who used the PLN Mobile Application. SEM-PLS and SmartPls 3 software were used to analyze research data. According to the research finding, the factors influencing Behavioral Intention or user behavior on the PLN Mobile Application were Performance Expectancy, Effort Expectancy, Facilitating Conditions, and Social Influence (p-value 0, 05). In contrast, Trust and Information Quality had no positive and insignificant effect on Behavioral Intention.
Co-Authors abda Taqiya, Namira Achmadha, Zharvi Adelia Sefri Larasati Adha, Didan Rizky Agussalim, Agussalim Alief, Muhammad Dian Nur Angelina Naibaho, Anna Vita Anggela, Vanesa Wanda Ardika Nurmawati, Ardika Artanto, Aphief Tri Asif Faroqi Asif Faroqi, Asif Cholid Fadil Cyndya, Cyndya Nandhany Damaira, Bfindah Diva Dafina Amajida Dwi Permana, Abiyoga Elfirdaus, Ivana Endang Sholihatin Erifiandi, Edwin Erwan Adi Saputro Fadillah, Ainun Rizkyani Fahroz Dwi Pratiwi Faradila, Anggita Firosya, Ardilla Han Familiya Hanum, Apriliana Latifah Harnit Putri, Callista Harun Al Rasyid Harya, Gyska Indah Hilman, Muhammad Irsyadhie, Muhammad Rafi Junior, Dannie M. Mulay kusnarto, kusnarto Kusuma Dewi, Faradila Kusumaningayu, Apriliana Pramesinta Leilani, Ailsa Belinda Lestari, Cynthia Widya Luh Putu Ratna Sundari Maya Safitri, Eristya Meirina, Filda Dwi Mohamad Irwan Afandi Muhdi, Nalini Nanang Haryono Naufal, Muhammad Rakha Nisrina, Nasywa Agra Noor, Talenta Ekklesia Odilio Bintang Mutis, Aloysius Paramita S., Amanda Prasasti Karunia Farista Ananto Pulungan, Lawaahizh Hanifah Putra, Andre Yusuf Trisna Putra, Muhammad Rizki Erlangga Putri, Gizka Refyana Putri, Rhizma Elliza Putri, Syachla Malikha Rahma, Faradhiya Aulia Reza Fatahillah, Muhammad Ridwandono, Doddy Sabila, Radhiya Safira Az Zahrah, Alfi Safitri , Eristya Maya Safitri, Eristya Maya Saputra, Brahmantya Adi Saputra, Dimas Dicky Sasongko, Septiono Raka Wahyu Satria Kurniawan, Ade Setiawan, Muhammad Surya Adhi Shantika, Nurisa Rahma Sholihatin, Endang Sholihatin Sillehu, Fidyah Salsabila Putri Sinaga, Dwianna Sukirmiyadi, Sukirmiyadi Suryantari, Putu Anggi Suwandi, Safitri Pradhista Swasti, Ika Korika Tri Puspa Rinjeni Vianetra, Bayu Prasetya Virdha Rahma Aulia Wanti Mindari Wati, Seftin Fitri Ana Widya Pratiwi Wulansari, Anita