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All Journal Jurnal Simetris Jurnal Informatika dan Teknik Elektro Terapan Sistemasi: Jurnal Sistem Informasi Jurnal Sisfokom (Sistem Informasi dan Komputer) WIDYABHAKTI Jurnal Ilmiah Populer JURNAL MANAJEMEN BISNIS JOISIE (Journal Of Information Systems And Informatics Engineering) Journal of Information Systems and Informatics bit-Tech Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) JPKMI (Jurnal Pengabdian Kepada Masyarakat Indonesia) Jurnal Layanan Masyarakat (Journal of Public Service) Jifosi Nusantara Science and Technology Proceedings Jurnal Pendidikan dan Teknologi Indonesia Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Jurnal Ilmiah Wahana Pendidikan International Journal Of Computer, Network Security and Information System (IJCONSIST) AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Journal of Computer Science and Information Systems (JCoInS) Journal of Governance and Administrative Reform Jurnal Sistem Informasi dan Bisnis Cerdas Eduvest - Journal of Universal Studies ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi
Pratama, Arista
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Journal : Journal of Information Systems and Informatics

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Evaluation Virtual Assistant Chatbot Acceptance with an Unified Technology Acceptance and Use of Technology-Based Model Sabila, Radhiya; Pratama, Arista; Safitri, Eristya Maya
Journal of Information System and Informatics Vol 6 No 2 (2024): June
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i2.744

Abstract

The virtual assistant chatbot in the MyTelkomsel application is a company's effort to achieve goals and improve business performance. Chatbot as a virtual assistant has advantages and disadvantages. Evaluating user acceptance of the Virtual Assistant Chatbot in the MyTelkomsel application is important to overcome so that users do not switch to using other products. One of the models used to evaluate user acceptance of information systems is the Unified Theory of Acceptance and Use of Technology (UTAUT). UTAUT is able to explain how the use of technology can be influenced by individual differences in use. The conclusion of this study is that the variables that influence the acceptance of the use of virtual assistant chatbots in the MyTelkomsel application consist of the greatest influence is shown in the effect of social influence on Behavioural intention with a value of 5,768. Then the second largest influence is the trust variable on behavioural intention with a value of 5,220. Meanwhile, the variable that has the smallest influence on behavioural intention is effort expectancy with a value of 5,134.
Co-Authors abda Taqiya, Namira Achmadha, Zharvi Adelia Sefri Larasati Adha, Didan Rizky Agussalim, Agussalim Alief, Muhammad Dian Nur Angelina Naibaho, Anna Vita Anggela, Vanesa Wanda Ardika Nurmawati, Ardika Artanto, Aphief Tri Asif Faroqi Cholid Fadil Cyndya, Cyndya Nandhany Damaira, Bfindah Darmawan, Akhmad Nabil Diva Dafina Amajida Dwi Permana, Abiyoga Elfirdaus, Ivana Endang Sholihatin Erifiandi, Edwin Erwan Adi Saputro Fadillah, Ainun Rizkyani Fahroz Dwi Pratiwi Faradila, Anggita Firdaus, Lintang Firosya, Ardilla Han Familiya Hanum, Apriliana Latifah Harnit Putri, Callista Harun Al Rasyid Harya, Gyska Indah Hilman, Muhammad Jannatuzzahra, Khoirunisa Junior, Dannie M. Mulay kusnarto, kusnarto Kusuma Dewi, Faradila Kusumaningayu, Apriliana Pramesinta Leilani, Ailsa Belinda Luh Putu Ratna Sundari Maya Safitri, Eristya Mohamad Irwan Afandi Muhdi, Nalini Nanang Haryono Nisrina, Nasywa Agra Noor, Talenta Ekklesia Odilio Bintang Mutis, Aloysius Pratama, Muhammad Aldi Pulungan, Lawaahizh Hanifah Putra, Andre Yusuf Trisna Putra, Muhammad Rizki Erlangga Putri, Gizka Refyana Putri, Rhizma Elliza Putri, Syachla Malikha Rahma, Faradhiya Aulia Reza Fatahillah, Muhammad Ridwandono, Doddy Sabila, Radhiya Safira Az Zahrah, Alfi Safitri , Eristya Maya Safitri, Eristya Maya Saputra, Brahmantya Adi Saputra, Dimas Dicky Satria Kurniawan, Ade Shantika, Nurisa Rahma Sholihatin, Endang Sholihatin Sinaga, Dwianna Sukirmiyadi, Sukirmiyadi Suryantari, Putu Anggi Suwandi, Safitri Pradhista Swasti, Ika Korika Syawalina, Shanti Putri Tri Puspa Rinjeni Vianetra, Bayu Prasetya Virdha Rahma Aulia Wanti Mindari Wati, Seftin Fitri Ana Widya Pratiwi Wulansari, Anita