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All Journal Jurnal Simetris Jurnal Informatika dan Teknik Elektro Terapan Jurnal Sisfokom (Sistem Informasi dan Komputer) WIDYABHAKTI Jurnal Ilmiah Populer JURNAL MANAJEMEN BISNIS JOISIE (Journal Of Information Systems And Informatics Engineering) Journal of Information Systems and Informatics bit-Tech Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) JPKMI (Jurnal Pengabdian Kepada Masyarakat Indonesia) Jifosi Nusantara Science and Technology Proceedings Jurnal Pendidikan dan Teknologi Indonesia Jurnal Informatika dan Teknologi Komputer ( J-ICOM) International Journal Of Computer, Network Security and Information System (IJCONSIST) Journal of Computer Science and Information Systems (JCoInS) Journal of Governance and Administrative Reform Jurnal Sistem Informasi dan Bisnis Cerdas Eduvest - Journal of Universal Studies Scientica: Jurnal Ilmiah Sains dan Teknologi
Pratama, Arista
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Journal : Journal of Information Systems and Informatics

 1 
Evaluation Virtual Assistant Chatbot Acceptance with an Unified Technology Acceptance and Use of Technology-Based Model Sabila, Radhiya; Pratama, Arista; Safitri, Eristya Maya
Journal of Information System and Informatics Vol 6 No 2 (2024): June
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i2.744

Abstract

The virtual assistant chatbot in the MyTelkomsel application is a company's effort to achieve goals and improve business performance. Chatbot as a virtual assistant has advantages and disadvantages. Evaluating user acceptance of the Virtual Assistant Chatbot in the MyTelkomsel application is important to overcome so that users do not switch to using other products. One of the models used to evaluate user acceptance of information systems is the Unified Theory of Acceptance and Use of Technology (UTAUT). UTAUT is able to explain how the use of technology can be influenced by individual differences in use. The conclusion of this study is that the variables that influence the acceptance of the use of virtual assistant chatbots in the MyTelkomsel application consist of the greatest influence is shown in the effect of social influence on Behavioural intention with a value of 5,768. Then the second largest influence is the trust variable on behavioural intention with a value of 5,220. Meanwhile, the variable that has the smallest influence on behavioural intention is effort expectancy with a value of 5,134.
Co-Authors abda Taqiya, Namira Achmadha, Zharvi Adelia Sefri Larasati Adha, Didan Rizky Agussalim, Agussalim Alief, Muhammad Dian Nur Anggela, Vanesa Wanda Ardika Nurmawati, Ardika Artanto, Aphief Tri Asif Faroqi Cyndya, Cyndya Nandhany Damaira, Bfindah Darmawan, Akhmad Nabil Diva Dafina Amajida Dwi Permana, Abiyoga Erifiandi, Edwin Erwan Adi Saputro Fadillah, Ainun Rizkyani Fahroz Dwi Pratiwi Firdaus, Lintang Firosya, Ardilla Han Familiya Hanum, Apriliana Latifah Hilman, Muhammad Irwan Afandi , Mohammad Jannatuzzahra, Khoirunisa Junior, Dannie M. Mulay kusnarto, kusnarto Kusumaningayu, Apriliana Pramesinta Luh Putu Ratna Sundari Maya Safitri, Eristya Nisrina, Nasywa Agra Odilio Bintang Mutis, Aloysius Pratama, Muhammad Aldi Pulungan, Lawaahizh Hanifah Putra, Andre Yusuf Trisna Putra, Muhammad Rizki Erlangga Putri, Gizka Refyana Putri, Rhizma Elliza Rahma, Faradhiya Aulia Reza Fatahillah, Muhammad Ridwandono, Doddy Sabila, Radhiya Safira Az Zahrah, Alfi Safitri , Eristya Maya Safitri, Eristya Maya Saputra, Brahmantya Adi Saputra, Dimas Dicky Satria Kurniawan, Ade Shantika, Nurisa Rahma Sholihatin, Endang Sholihatin Sinaga, Dwianna Sukirmiyadi, Sukirmiyadi Suryantari, Putu Anggi Syawalina, Shanti Putri Tri Puspa Rinjeni Vianetra, Bayu Prasetya Wati, Seftin Fitri Ana Widya Pratiwi Wulansari, Anita