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All Journal AL ISHLAH Jurnal Pendidikan JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Jurnal Ilmiah ASET Jurnal Media Ekonomi (JURMEK) Journal Markcount Finance Jurnal Pendidikan Geografi Unpatti JENDELA PENGETAHUAN Jurnal Pengabdian kepada Masyarakat Arumbai Jurnal Media Ekonomi (JURMEK) Jurnal Pendidikan Ekonomi Jurnal Pengabdian kepada Masyarakat Arumbai
Rehatta, Geradin
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Religion Arts Humanities Astronomy Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Physics Social Sciences Transportation Other

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Exploring the Relationship between Trust, Academic Service Quality, and Student Satisfaction in the Faculty of Teacher Training and Education Lokolo, ‪Lamberthus J; Kempa, Rudolf; Rehatta, Geradin; lasaiba, Mohammad Amin
AL-ISHLAH: Jurnal Pendidikan Vol 16, No 3 (2024): AL-ISHLAH: JURNAL PENDIDIKAN
Publisher : STAI Hubbulwathan Duri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35445/alishlah.v16i3.5029

Abstract

Student satisfaction refers to the level of contentment experienced by students regarding various aspects of their educational experience, including the quality of academic services and student trust in development opportunities. This satisfaction is an essential indicator of educational institutions' success in meeting students' expectations and needs. This study aims to analyze and understand the determinants of student trust and the quality of educational services (tangible, empathy, reliability, responsiveness, assurance) on student satisfaction at the Faculty of Education and Teacher Training (FKIP) of Pattimura University, Ambon. This study adopts a quantitative approach to explore the relationship between independent and dependent variables. Utilizing a simple random sample, every member of the population has an equal chance of being selected from the 120 respondents analyzed using SPSS version 27. The hypothesis testing shows that Student Trust, Tangible, Reliability, Responsiveness, and Assurance were accepted; Empathy was rejected. Independent variables influence 56.1% of the dependent variable. The abstract's conclusion states that the independent variables explain 56.1% of the variation in the dependent variable, student satisfaction. Elaborate slightly on what this implies about the relationship between service quality dimensions and student satisfaction.
The Effect of Price on the Purchase Decision of Yamaha Motorcycle Parts at Ryan Motor Stores (a case study in Lateri Village, Baguala District, Ambon City) Louw, Sarah Aprilia; Papilaya, Josef; Rehatta, Geradin
Journal Markcount Finance Vol. 1 No. 2 (2023)
Publisher : Yayasan Pendidikan Islam Daarut Thufulah

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (367.899 KB) | DOI: 10.55849/jmf.v1i2.86

Abstract

This research aims to determine whether there is an effect of profitability, transfer pricing and capital intensity with tax avoidance as the control variable both simultaneously and partially. This study listed the Property and Real Estate sub-sector companies on the Indonesia Stock Exchange in 2017-2021, with a sample of 8 companies taken by purposive sampling. The research variables consist of independent variables: Profitability, Transfer Pricing, and Capital Intensity—research method aims to determine the relationship between two variables, one with another variable. The data used is secondary data. The collected data were analyzed using the SPSS Statistics 25 program. The results showed that only Profitability, Transfer Pricing, and Capital Intensity significantly affected the tax avoidance prediction. In contrast, companies did not have a significant effect on the prediction of tax avoidance.
The Influence of Product Layout on Purchasing Decisions at Alfamidi Minimarket Depok Lima, Desa Poka, Teluk Ambon District Facey, Rumi; Rehatta, Geradin; Sinay, Francisca Riconita
JENDELA PENGETAHUAN Vol 18 No 1 (2025): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp18iss1pp131-142

Abstract

This study aims to analyze the effect of product layout on purchasing decisions at Alfamidi Minimarket in Desa Poka. In this research, product layout is examined through three main indicators: room space allocation, placement of tables and chairs, and product positioning. Meanwhile, purchasing decisions are measured through several stages, including problem recognition, information search, alternative evaluation, purchase decision, and post-purchase behavior. The method used in this research is a quantitative approach utilizing simple linear regression to assess the relationship between the independent variable (layout) and the dependent variable (purchasing decisions). The results show that product layout has a positive and significant influence on purchasing decisions, contributing 34.3%. This finding indicates that a well-organized product layout can enhance shopping convenience, encourage impulse buying, and ultimately, increase customer satisfaction
Pengaruh Kepuasan Konsumen Terhadap Keputusan Pembelian Berulang Air Minum di Depot 3 Putri Kelurahan Waihoka Talpatty, Zakarias; Louhenapessy, William George; Rehatta, Geradin
Jurnal Pendidikan Geografi Unpatti Vol 4 No 1 (2025)
Publisher : Program Studi Pendidikan Geografi FKIP Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jpguvol4iss1pp23-37

Abstract

Customer satisfaction is a key factor influencing repeat purchase decisions, particularly in the refill drinking water industry. This study aims to analyze the influence of customer satisfaction on repeat purchase decisions at Depot 3 Putri, Waihoka Subdistrict. The study employed a quantitative approach using a survey method, with data collected through questionnaires distributed to 100 respondents. Data analysis was conducted using simple linear regression with the assistance of SPSS 22. The results showed that customer satisfaction had a significant effect on repeat purchase decisions, as indicated by a t-value of 11.623, which is greater than the t-table value of 1.66055, and a significance level of 0.000 < 0.05. The regression model obtained was Y = 9.302 + 0.678X, indicating that each one-unit increase in customer satisfaction leads to a 0.678 increase in repeat purchase decisions. The R Square value of 0.580 suggests that 58% of the variation in repeat purchase decisions is explained by customer satisfaction, while the remaining 42% is influenced by other factors not examined in this study. In conclusion, the higher the level of customer satisfaction with service and water quality, the greater the likelihood of repeat purchases.
Pelatihan Revisi Visi dan Misi Berdasarkan Rapor Pendidikan bagi Guru SD Inpres Lateri Rehatta, Geradin; Manuhuttu, Silvia; Tomasoa, Theodora Florence
Jurnal Pengabdian Arumbai Vol 2 No 1 (2024)
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/arumbai.vol2.iss1.pp36-48

Abstract

Vision and mission revision training is an important aspect in developing the quality of education in elementary schools. This abstract presents a comprehensive overview of the study conducted on the community service process in vision and mission revision training based on education report card analysis for elementary school teachers. This study involves various stages, starting from an introduction to the importance of vision and mission revision to disseminating information to related stakeholders. This study introduces the importance of vision and mission revision training as an initial step in improving the quality of education. By identifying needs through analysis of education report card results, schools can determine areas that require improvement. The training process involving the selection of the right training team, interactive workshops, and mentoring, allows teachers to gain a deep understanding of the new vision and mission and the skills needed to apply them in daily practice. Evaluation of the implementation of the revised vision and mission is an important step in assessing its impact on the quality of education. This includes measuring teacher and student performance after implementation, as well as disseminating information to all related stakeholders. Overall, this study emphasizes the importance of collaboration, open communication, and involvement of the entire education community in improving the education system
"The Influence of Lifestyle on Consumptive Behavior Among Economics Education Students of the 2019-2020 Cohort Umasangaji, Anisa; Louhenapessy, William George; Rehatta, Geradin
JENDELA PENGETAHUAN Vol 16 No 2 (2023): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp16iss2pp164-173

Abstract

This study aims to determine how to manage village finances through Village Fund Allocation (ADD) and whether it is by the financial management cycle based on the Regulation of the Minister of Home Affairs Number 113 of 2014. The type of research used in this research is descriptive research with a qualitative approach. The subjects in this study were the government staff of Elpaputih Village and the Elpaputih Village Community, who were involved in village development. The data collection techniques used in this study Were interviews and documentation. The results of this study indicate that Elpaputih Village is a village that is in village financial management or Village Fund Allocation Management (ADD) by the Minister of Home Affairs Regulation Number 113 of 2014 regarding Planning, Implementation, Administration, Reporting, and UpcomingAccountanbility because the financial management cycle based on the Ministry of Home Affair number 113 of 2014 is a reference for the Elpaputih Village government in managing village finances of managing village fund allocations
Factors Influencing Entrepreneurship in Kamarian Village, Kairatu Subdistrict, SBB Regency Tauran, Imanuela; Rehatta, Geradin; Sinay, Fransisca Riconita
JENDELA PENGETAHUAN Vol 17 No 1 (2024): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp17iss1pp113-124

Abstract

This research aims to investigate the factors influencing entrepreneurial interest in the community of Negeri Kamarian using a quantitative method and a positivistic approach. The study's population consists of entrepreneurs in the village, with a non-random sample of 40 individuals. The research variables include Self-Motivation (X1) and Family Environment (X2) as independent variables and Entrepreneurial Interest (Y) as the dependent variable, measured using a Likert scale. Primary data were collected through a closed questionnaire, followed by instrument validity and reliability tests. The results of the multiple regression analysis indicate that Self-Motivation significantly influences Entrepreneurial Interest, suggesting that the higher an individual's self-motivation, the greater their interest in entrepreneurship. On the other hand, the Family Environment does not significantly influence Entrepreneurial Interest. Nevertheless, simultaneously, Self-Motivation and the Family Environment jointly affect Entrepreneurial Interest with a significance level reaching 0.000.
The Influence of Second-hand Clothing Product Quality on Consumer Satisfaction at Mardika Market, Ambon City Kaimudin, Umiyati; Louhenapessy, William George M; Rehatta, Geradin
JENDELA PENGETAHUAN Vol 18 No 1 (2025): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp18iss1pp36-48

Abstract

This study aims to analyze the impact of second-hand clothing quality on consumer satisfaction. Product quality was evaluated through performance, aesthetics, and durability indicators, assessed using questionnaires distributed to 50 respondents. The research employed a quantitative approach with simple linear regression analysis. The results indicated that second-hand clothing quality has a significant effect on consumer satisfaction, with a coefficient of determination of 30.3%. These findings suggest that consumers tend to be more satisfied when the quality of second-hand clothing meets or exceeds their expectations. This study emphasizes the importance of product quality in enhancing consumer satisfaction and provides recommendations for sellers to maintain quality standards and product transparency. The study also offers insights for businesses on sustainable marketing strategies in the second-hand clothing industry
The Influence of Product Quality and Price on Purchasing Decisions at Indogrosir Shopping Center in Ambon Matdoan, Istiqamah; Louhenapessy, William George M; Rehatta, Geradin
JENDELA PENGETAHUAN Vol 18 No 1 (2025): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp18iss1pp154-168

Abstract

This research aims to analyze the influence of product quality and price on purchasing decisions at the Indogrosir shopping centre in Ambon. The research method used is quantitative with a survey approach. Data were collected through questionnaires distributed to consumers shopping at Indogrosir. Data analysis was conducted using multiple linear regression to determine the simultaneous and partial effects of product quality and price variables on purchasing decisions. The results indicate that both product quality and price simultaneously significantly affect purchasing decisions. However, price has a more dominant influence compared to product quality. Consumers are more likely to consider affordable prices that align with the expected product quality. Therefore, it is important for Indogrosir to continuously improve its pricing strategy and maintain product quality to enhance customer loyalty and competitiveness in the retail market
Analysis of Employee Performance on Customer Satisfaction Levels in Motor Vehicle Washing Services at CV Tirta Mandiri, Nusaniwe District, Ambon City Hayoto, Dewi Justia; Wairisal, Paulus Liberthy; Rehatta, Geradin
JENDELA PENGETAHUAN Vol 18 No 1 (2025): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp18iss1pp169-181

Abstract

This study aims to analyze the influence of employee performance on customer satisfaction in motor vehicle washing services at CV Tirta Mandiri, Nusaniwe District, Ambon City. Employee performance in this study encompasses various aspects, including punctuality, quality of washing results, as well as interaction and attitude towards consumers. The research method applied is a quantitative survey using questionnaires distributed to consumers as respondents. The data obtained were analyzed using simple linear regression to determine the relationship between employee performance and customer satisfaction. The results indicate that employee performance has a significant and positive effect on customer satisfaction levels. These findings suggest that the better the performance displayed by employees, the higher the satisfaction level perceived by customers. Moreover, aspects such as punctuality and the quality of washing results are crucial factors in determining customer satisfaction. This study highlights the importance of enhancing employee performance in vehicle washing services to improve the overall customer experience. In conclusion, improvements and training in both technical and communication skills for employees are highly recommended to support efforts in boosting customer loyalty and retention
Co-Authors Amjad Salong Anmama, Yuliati Asi, Karmila Dahe, Zalma Facey, Rumi Hayoto, Dewi Justia Kaimudin, Umiyati Larwuy, Marthon Lefteuw, Rosalina Letelay, Ance Lokolo, ‪Lamberthus J Louhenapessy, William George Louhenapessy, William George M Louhenapessy, William George Mozes Louw, Sarah Aprilia Lumapelemey, Indri Manuhuttu, Silvia Manuputty, Nathalya Vinisya Matdoan, Istiqamah Mohammad Amin Lasaiba Nudin, Randi Papilaya, Josef Papilaya, Josep Pelamonia, Merryl Rudolf Kempa, Rudolf Rumamina, Carlos Sahusilawane, Stevie Siahaya, Marizol Sinay, Francisca R. Sinay, Francisca Riconita Sinay, Fransisca Riconita Talpatty, Zakarias Tauran, Imanuela Tomasoa, Theodora Florence Umasangaji, Anisa Victry Erlitha Picauly, Victry Erlitha Wairisal, Paulus Liberthy Wakim, Chirsmona