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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Public Policy Devotion: Journal of Research and Community Service International Journal of Social Service and Research Indo-MathEdu Intellectuals Journal Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Indonesian Journal of Multidisciplinary Science Jurnal Locus Penelitian dan Pengabdian Journal of Social Science ATHENA: Journal of Social Culture and Society Indonesian Journal of Advanced Research (IJAR) Jurnal Multidisiplin Indonesia Journal Of Public Policy (Social Politics) Sciences (Polisci) Asian Journal of Social and Humanities Greenation International Journal of Law and Social Sciences Jurnal Pintar Pengabdian dan Pemberdayaan Masyarakat
Heryanto, Yanto
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Journal : Journal of Social Science

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The Effectiveness of the Labor Information System Website at the Cirebon Regency Labor Office Heryanto, Yanto; Noviyanti, Delia
Journal Of Social Science (JoSS) Vol 5 No 5 (2026): Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/wnz35n48

Abstract

The Cirebon Regency Manpower Office issued a public service innovation in the form of an  Employment Information System website which is an effort to support the implementation of e-government and improve the quality of employment services. However, in its implementation, there are still obstacles such as delays in updating information, limited human resources, and low utilization rates. This study aims to assess the extent of the effectiveness of the employment information system website and identify the inhibiting factors and efforts that occur in the implementation of  the website. The method used was a qualitative descriptive approach with data collection techniques through observation, interviews and documentation. Using the analysis of the theory of the effectiveness of the Campbell J.P. program, namely the success of the program, the success of the targets, satisfaction with the program, the level of input and output, and the achievement of overall goals. The results of the research  on the Employment Information System Website at the Manpower Office are quite effective in supporting public services, but there are those that are less effective in updating information, community utilization and human resources of website managers. Therefore, there is a need for a consistent improvement in information updates, strengthening website management, and developing interactive features so that the effectiveness of digital-based employment services can be continuously improved.
The Effectiveness of the SP4N-LAPOR Application in Managing Public Complaints at the Cirebon Regency Department of Communications and Information Technology Heryanto, Yanto; Nurbaetilah, Nira
Journal Of Social Science (JoSS) Vol 5 No 5 (2026): Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/p692yj66

Abstract

The advancement of information technology has transformed public service delivery, particularly through the implementation of e-government systems aimed at improving transparency, accountability, and efficiency. One such innovation in Indonesia is the SP4N-LAPOR application, which serves as a national platform for managing public complaints. However, its effectiveness at the local government level remains a critical issue. This study aims to analyze the effectiveness of the SP4N-LAPOR application in managing public complaints at the Cirebon Regency Communication and Information Office. This research employed a descriptive qualitative method, utilizing in-depth interviews, observations, and documentation as data collection techniques. Informants include application operators, community members, and IT experts, selected through purposive and accidental sampling. Data analysis follows stages of data reduction, data presentation, and conclusion drawing, with validity ensured through triangulation techniques. The findings reveal that while SP4N-LAPOR has functioned as an integrated complaint management system, its effectiveness is not yet optimal. Challenges include limited public awareness, weak inter-agency coordination, low digital literacy, and technical issues such as system errors. Based on the dimensions of organizational effectiveness goal achievement, integration, and adaptation the system has not fully met its intended objectives. In conclusion, improving effectiveness requires strengthening socialization, enhancing coordination among agencies, and upgrading technical infrastructure to support more responsive and inclusive public services.
Co-Authors Abdul Mannan, Siti Sofiyah Alam, Aditya Purnama Amelia, Gina Angga Pirmansah, Ferdi Apriliana, Alfita Asmawati, Yeti Asriani, Nora Aviyanti, Salsa Billa Nur Azahra, Diva Dwi Aziza Pratiwi, Nabilla Bharoto, Raden Mahendra Haryo Buser, Buser Deden Deden, Deden Destiana, Anggie Evariana, Dian Halimatusa’Dia, Anisa Hernanda, Willi Pranata Hernawan, Deni Hidayat, Moh Taufik Hidayat, Moh. Taufik Ikrar Budi Ipik Permana Irvan, Maulana Iskandar Zulkarnaen Khaerudin Imawan Kharunnisa Nazifah, Hilda Maharani, Liza Cristianli Marbella, Breenda Mariska, Nevi Muhit, Abdul Noviyanti, Delia Nur Hanifah Nurbaetilah, Nira Nurhaliza, Intan Nurjannatiya, Maudy Nursahidin Pangestu Manchini, Puji Prakasa, Septian Erianto Ramdan, Abdi Ratna Malinda, Liyana Rifai, Ifan Rizki Anditiana, Agnesa Rostanti, Elena Dwi Safi'i, Muhammad syamsul Salsabila, Gina Satriani, Dina Sri Wulandari Sutarjo, Moh Suwarsono, Hendri Taufik Hidayat, Moh Widya, Widhi Yuyun Wahyuni Zafira, Nadia Lutfi