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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Ihtiyath : Jurnal Manajemen Keuangan Syariah Journal Of Millennial Community BJRM (Bongaya Journal of Research in Management) KHIDMAH: Jurnal Pengabdian kepada Masyarakat (JUMPER) Jurnal Elektronik Pendidikan Matematika Tadulako Journal of Publicness Studies Al-Zaujiyyah: Jurnal Hukum Keluarga Islam
mukarramah
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Manajemen Retribusi Parkir Di Pasar Inpres Kota Palu Yuliastono, Muh. Fendy; Suasa; Mukarramah
JPS: Journal of Publicness Studies Vol 3 No 02 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/zrh0hn45

Abstract

This study was motivated by the suboptimal management of parking retribution at Inpres Market in Palu City, which has resulted in revenue leakage and weak supervision of parking attendants. The objective of this research is to describe the management of parking retribution at Inpres Market based on the management functions proposed by Henry Fayol, namely planning, organizing, commanding, coordinating, and controlling. This research employs a descriptive qualitative method, with data collected through observation, interviews, and documentation involving the Palu City Department of Transportation, parking attendants, traders, and service users. The findings show that, in terms of planning, revenue targets and official parking tickets have been established; however, their implementation remains ineffective, as many users do not receive official tickets. In terms of organizing, task distribution has been arranged, yet overlapping duties and an unclear work structure are still found. The directing aspect has not been carried out consistently, as guidance and supervision for attendants remain limited. Coordination among related stakeholders has not been optimal, while controlling mechanisms are still weak, resulting in potential revenue leakage. Overall, the management of parking retribution at Inpres Market has been implemented, but it has not been effective, thus requiring stronger supervision and the application of a digital-based payment system to improve transparency and increase local revenue.
Kualitas Pelayanan Administrasi Kependudukan  Di Kantor Camat Tomini  Kabupaten Parigi Moutong Nikmatusolikah; Mustainah; Mukarramah
JPS: Journal of Publicness Studies Vol 3 No 1 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/q8gt3a15

Abstract

This study aims to analyze the quality of population administration services at the Tomini District Office, Parigi Moutong Regency. The study employs the service quality theory developed by Zeithaml, Parasuraman, and Berry, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A descriptive qualitative approach was applied in this research. The study involved five informants selected through purposive sampling based on their involvement in and knowledge of the implementation of population administration services. Data were collected through observation, interviews, documentation, and triangulation to ensure data validity. The findings indicate that the quality of population administration services at the Tomini District Office has not yet reached an optimal level. The dimensions of reliability and responsiveness were assessed as relatively satisfactory, as reflected in the employees’ ability to perform their duties in accordance with established procedures and their responsiveness in serving the public. However, challenges were still identified within the assurance and empathy dimensions, including insufficient employee discipline, delays in attendance, and service attitudes that did not consistently demonstrate friendliness and attentiveness to community needs. Furthermore, the tangibles dimension revealed limitations in service-supporting facilities and infrastructure, such as inadequate waiting areas and suboptimal service facilities. The lack of public dissemination regarding administrative procedures and requirements was also found to hinder service effectiveness. Therefore, efforts to improve human resource capacity, upgrade service facilities, and strengthen information dissemination are essential to achieving more effective, transparent, and citizen-oriented population administration services that meet public expectations and enhance community satisfaction.
Co-Authors Abdul Rivai Amalia, Miftahul Amir, Nuragni Sakinah Andi Riska Andreani Syafaruddin Basir, A. Mega Lutfiah Cante, Slamet Riadi Citra Widyasari S Daswati Daswati Fajriani Azis Hidayah, Ummul Jubaidah Hasibuan Kartika Septiary Pratiwi Musa Mahfuzi Irwan Mar'atushaliha, Salsa Marina, Aurantia Mashuri H. Tahili Muh. Hasbi Muhammad Zulkarnain Munari Mustainah Nikmatusolikah Nurhalizah, Sitti Pathuddin Rahman Yakub Rahmawati Halim Ramlan, Pratiwi Rustam, Anisa Amalia Suasa Syahriani Syamsul Tamrin, A. Nurzakiyah Yuliastono, Muh. Fendy