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All Journal Buletin Studi Ekonomi Jurnal Ekonomi : Journal of Economic Jurnal Mirai Management Jurnal Sinar Manajemen JURNAL MANAJEMEN Primanomics : Jurnal Ekonomi & Bisnis J-MAS (Jurnal Manajemen dan Sains) JURNAL PENDIDIKAN TAMBUSAI Journal of Economic, Management, Accounting and Technology (JEMATech) EQIEN - JURNAL EKONOMI DAN BISNIS YUME : Journal of Management DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Jurnal Ecoment Global: Kajian Bisnis dan Manajemen ACCOUNTHIK : Journal of Accounting and Finance Syntax Idea Buana Ilmu Jurnal Abdi Insani Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah JPEKBM (Jurnal Pendidikan Ekonomi, Kewirausahaan, Bisnis dan Manajemen) Value : Journal of Management and Business Jurnal Ilmiah Wahana Pendidikan Movere Journal Transformasi Manageria: Journal of Islamic Education Management Economicus: Jurnal Ekonomi dan Manajemen AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Innovative: Journal Of Social Science Research
KUSNANTO, DANANG
Universitas Singaperbangsa Karawang
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Journal : Al-Kharaj: Jurnal Ekonomi, Keuangan

 1 
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Loyal Mega Naliyah Syahfitri; Danang Kusnanto
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 4 No 1 (2022): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (591.837 KB) | DOI: 10.47467/alkharaj.v4i1.567

Abstract

The study aims to find out, explain, and analyze a phenomenon about the influence of service quality on customer satisfaction that has an impact on customer loyalty (case study of IndiHome in Karawang district during the Covid-19 pandemic). This research was conducted using descriptive and verification methods, namely knowing, explaining, analyzing and testing hypotheses, as well as making conclusions and suggestions. The sample was carried out using incidental sampling with a sample of 316 respondents from an average population of 1,494 customers each month. The results of this study indicate that the Quality of Service at IndiHome, Karawang Regency, is in good criteria. IndiHome Customer Satisfaction in Karawang Regency is in the satisfied criteria. IndiHome Customer Loyalty in Karawang Regency is in the loyal criteria. There is a direct and significant effect between service quality and customer satisfaction by 64%. There is a direct and significant effect between customer satisfaction and customer loyalty of 68.6%. There is an indirect effect of service quality on customer loyalty through customer satisfaction of 66.24%.
Pengaruh Brand Ambassador dan E-Wom terhadap Brand Image Pelembab Pond’s: Leilani, Elvina Rosa; Kusnanto, Danang
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 6 No 3 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i3.4980

Abstract

This study aims to investigate the impact of brand ambassadors and electronic word-of-mouth (E-WOM) on the brand image of Pond's moisturiser products. A descriptive and verification approach method was used in this study, which was combined with a quantitative approach. The questionnaire was directed to 347 respondents who are followers of the @pondsindonesia Instagram account. The results of the analysis show that the use of Brand Ambassadors and E-WOM has a positive impact on Pond's Brand Image. Furthermore, it was found that Brand Ambassadors have a more dominant influence in shaping consumers' positive perceptions of the brand. This research provides a deeper understanding of how the influence of marketing elements such as Brand Ambassadors and E-WOM can affect brand image on social media platforms. Keywords: Brand Ambassador; E-Wom; Brand Image
Co-Authors Abdul Holik Abidzar Achmadtyar Fazrul Haq Aditya Ryan Pradipta Alam, Muhammad Nur Alfina Agustin Ananda Nabilaturrahmah Asep Maulana, Asep Athaullah, Salsabilla Danu Ruenda Ekawaty, Novian Eman Sulaeman Eman Sulaeman Fahmi, Ilyan Sandrian Fazrul Haq, Abidzar Achmadtyar Hamzah, Darryl Pratama Arman Hawignyo Hawignyo Heni Pujiastuti Herawati Herawati Herawati Herawati huda, Syamsul Huda I Gusti Agung Komang Diafari Djuni Hartawan Ilyan Sandrian Fahmi Ina Ratnasari Joko Tri Susilo Kirom, Muhammad Fuaidil Leilani, Elvina Rosa Lengga Pramu Lestari Lugina Ahjan Wijaya Lulu Suwaryu Luthfiyyah, Shinta Mangandar Sitanggang Mega Naliyah Syahfitri Mega Naliyah Syahfitri Mohamad Ardwian Fizkiana Mohammad Frisky Fachry Muhamad Ari Maulana Muhammad Nur Alam Ninda Meidiani Nugraha Nugraha Nurhalimah Nurhalimah Nurul Azizah OKTAVIANY, RISKA AYU Pamungkas Satya Putra Paramitha, Febyana Pascal Sidqi Lubis Pradipta, Aditya Ryan Putra, Erlangga Dwi Rahayu, Yustiani rahma, rida Rahman, Zaidan Al Ramsena, Ramsena Rani Apriani Rizke Wiliyanti Rizke Wiliyanti Salsa Nur Supiyanti Salsabila Triadi Salsyabila, Shafira Ramadhanti Saputra, Cepi Hanafi Shafira Ramadhanti Salsyabila Sisi Sarah Siska Dwi Rahayu Soni Okabrian Soni Okabrian Sufi, Dimas Maulana Surya, Qothifah Delanis Tanti Pratiwi Tjitrayudha, Marcel Triadi, Salsabila Wahyu Prasetyo Yoga Prasetyo Wibowo Yustiani Rahayu Zaidan Al Rahman