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All Journal Jurnal Informatika dan Teknik Elektro Terapan KLIK (Kumpulan jurnaL Ilmu Komputer) (e-Journal) Faktor Exacta Jurnal TIPS : Jurnal Teknologi Informasi dan Komputer Politeknik Sekayu Journal of Engineering and Scientific Research (JESR) Jurnal Pengabdian Kepada Masyarakat Ungu ( Abdi Ke Ungu) International Journal of Electronics and Communications Systems Jurnal Ilmu Komputer dan Teknologi (IKOMTI) Prosiding Seminar Nasional Hasil Penelitian Sains, Teknik dan Aplikasi Industri Fakultas Teknik Universitas Lampung Electrician : Jurnal Rekayasa dan Teknologi Elektro Proceedings of International Conference on Multidisciplinary Engineering (ICOMDEN)
Pradipta, Rio Ariestia
Teknik Informatika Universitas Lampung
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Public Health

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Development of a Library Information Chatbot for Lampung University Based on Natural Language Processing Puput Budi Wintoro; Khairudin; Zulmiftah Huda; Rio Ariestia Pradipta
Proceedings of International Conference on Multidisciplinary Engineering (ICOMDEN) Vol. 2 (2024): Proceedings of International Conference on Multidisciplinary Engineering (ICOMDEN)
Publisher : Faculty of Engineering, Malikussaleh University

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Abstract

The University of Lampung (Unila) Library has over 86,783 registered patrons, with 12,329 active users, including faculty, students, staff, and external patrons. Services include verification, circulation, procurement, e-books, and journals. However, limited staff availability to respond to inquiries has negatively impacted service satisfaction. To address this issue, the implementation of chatbot technology is proposed as a solution. A chatbot simulates human conversation through text, voice, or visuals. There are two types: Flow-Based Chatbots, which follow a predetermined conversation flow, and Open-Ended Chatbots, capable of handling dynamic conversations. Development methods include Fixed Rule-Based and Machine Learning/Natural Language Processing (ML/NLP) Based Chatbots. This research aims to develop a Flow-Based Chatbot using ML/NLP on the Dialogflow platform, integrated with Unila Library's local database through a Python-based API, specifically FastAPI. The implementation of this chatbot is expected to enhance the responsiveness and availability of library services, ultimately increasing patron satisfaction.
Co-Authors Achmad Yahya Teguh Panuju Adilah Afifah Afriansyah, Aidil Ahmad Zikri Akbar, Gustian Ilham Anwar Sahid Azzah Shafiyyah Batubara, Mona Arif Budiyanto, Deny Dani Hamdani Deny Budiyanto Elysia Azhara Hedra Forda Nama, Gigih Gigih Forda Nama Gustian Ilham Akbar Hadi Prayitno Hadi Prayitno, Hadi Huda, Zulmiftah Humaira, Salsabila Irwan Irmawan Kadafi Eka Sakti Khairudin Liliyawati, Dwi M. Ridho Ulya Mahendra Pratama Mardiana Mardiana Mardiana Mardiana Mardiana Mardiana Mardiana, Mardiana Martinus Martinus Martinus, Martinus Maulana, Affan Meizano Ardhi Muhammad Meizano Ardhi Muhammad Mona Arif Batubara Mona Arif Muda Mona Arif Muda Batubara Muda, Mona Arif Muhammad, Meizano Ardhi Mulyawan, M Fikri Priadi, Raden Arum Puput Budi Wintoro Puput Budi Wintoro Puput Budi Wintoro Puput Budi Wintoro, Puput Budi Qais Ali Al-Nuzaili Resty Annisa Annisa Rizky Yulianto Sakti, Kadafi Eka Salsabila Humaira Shafiyyah, Azzah Sukmara, Bella Salsabilla Thorif Adnan Nafis Trisya Septiana Valerian, Arista Kirana Wahyu Eko Sulistiono Yulianto, Rizky Zikri, Ahmad Zulmiftah Huda