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All Journal Media Ilmu Kesehatan Bulletin of Counseling and Psychotherapy Intan Husada : Jurnal Ilmiah Keperawatan INTELEKTIVA Literatify : Trends in Library Development Jurnal Ilmu Pendidikan Dasar Indonesia Educate: Journal of Community Service in Education ADIBA: Journal of Education Proceeding of International Conference Health, Science And Technology (ICOHETECH) Prosiding Seminar Informasi Kesehatan Nasional Paradoks : Jurnal Ilmu Ekonomi Jurnal Kesehatan Republik Indonesia Jurnal Kesehatan Masyarakat Perkotaan Jurnal Akuntansi dan Keuangan
Marni
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Journal : Bulletin of Counseling and Psychotherapy

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Psychology-Based Empathic Communication Model in Nursing: A Model to Enhance Patient Trust and Satisfaction Yudhianto, Kresna Agung; Marni; Amin, Nur Azma
Bulletin of Counseling and Psychotherapy Vol. 7 No. 2 (2025): Bulletin of Counseling and Psychotherapy
Publisher : Kuras Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51214/002025071390000

Abstract

Effective communication between nurses and patients is essential in building therapeutic relationships, increasing patient trust, and enhancing satisfaction with healthcare services. This study employs a cross-sectional design to evaluate the impact of a psychology-based model of empathic communication in nursing on patient trust and satisfaction. The model, which emphasizes understanding, active listening, and emotional presence, is grounded in psychological principles that support patient-centered care. Data were collected through a structured survey administered to patients in healthcare settings in Indonesia and Malaysia. The study analyzes how empathic communication influences patient trust, reduces anxiety, and improves satisfaction with care. Findings indicate that implementing a structured empathic communication model significantly enhances nurse-patient interactions and contributes to better health outcomes. The results underscore the importance of integrating psychological principles into nursing communication practices to improve patient care quality.
Co-Authors Abdul Wahab Syakhrani Ady Irawan AM Agung Widiastuti Ahsan ALEAN KISTIANI H.S Amin, Nur Azma Anderias Umbu Roga Andi Yusuf Arifatul Khoirunissak Ayu Trysnawati Chaeruddin, Chaeruddin Dapries Banoet Dessy Nourma Siska Savitri Dewa, Patricia Putri Carenina Manuk Donna Setiawati Dwi Lestari Mukti Palupi Endang Puji Astuti Erwin Hadisantoso Fadira Nindya Akhirana Ferry Efendi Indra Yohanes Kiling Irvan Mulyadi Ishak Awaluddin Jihan Abrori Khaerunnisa Kresna Agung Yudhianto Kusumaningrum, Putri Nirmala Marleny P. Panis Marsudarinah Martin, Nelson Mawahda, Ainul Nurul McKenna, Lissa Muhammad langlang Tahta Raharja Nasrullah Noor Sari Aditiya Nurrakhmad, Bagus Perreira, Sebastio Pinto Baptista, Edinha da Silva Putri Alya Rifqi Rahmasari, Ikrima Soares, Domingos SRI WULANDARI Tawakkal Totok Wahyudi Valentina, Alda Dwi Wahyuningsih Zuschaiya, Diana