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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI PEMEDIASI (Survei pada Nasabah Tabungan Tamades pada PD BKK Karanganyar Cabang Kebakkramat) Mulyono, Rohwiyati &
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol 17, No 3 (2017): Ekonomi dan Kewirausahaan
Publisher : Universitas Slamet Riyadi

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Abstract

This research aims to analyses the role of customer satisfaction as mediatingvariable of the effect service quality on customer loyalty. This study using sample of100 customers who have savings bank account of Tamades product owned PD BKKin Karanganyar of the Kebakkramat Branchs. To test hypothesis using path analysis.The result shows that (1) service quality has significance effect on customer loyalty,so the hypothesis 1 accepted; (2) service quality has significance effect on customersatisfaction, so the hypothesis 2 accepted; (3) customer satisfaction has significanceeffect on customer loyalty, so the hypothesis 3 accepted; (4) effect of service qualityon customer loyalty mediated customer satisfaction, so the hypothesis 4 accepted.Keywords: service quality, customer satisfaction, customer loyalty
PENGARUH REWARD TERHADAP KINERJA KARYAWAN: PERAN KEPUASAN KERJA DAN KOMITMEN ORGANISASIONAL SEBAGAI PEMEDIASI (Survei pada Karyawan Sales Force Otomotif di Wilayah Surakarta) Rohwiyati, Praptiestrini &
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol 18, No 4 (2018): Jurnal Ekonomi dan Kewirausahaan
Publisher : Universitas Slamet Riyadi

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Abstract

This research aims to analyses effect (1) reward on job satisfaction (2) reward on the organizational commitment (3) reward on performance (4) job satisfaction on performance (5) organizational commitment on performance (6) reward on performance mediated by job satisfaction (7) reward on performance mediated organizational commitment. This research using samples of 70 automotive sales force in Surakarta region. To test the hypothesis using path analysis. The result shows that (1) reward has significance effect on job satisfaction; (2) reward has not significance effect on organizational commitment, (3) reward has significance effect on performance; (4) job satisfaction has significance effect on performance; (5) organizational commitment has significance effect on performance; (6) effect reward on sales force performance mediated by job satisfaction; (7) effect reward on sales force performance mediated by organizational commitment.Keywords: reward, job satisfaction, organizational commitment, sales force performance
PENGARUH KUALITAS SISTEM INFORMASI MANAJEMEN, LINGKUNGAN KERJA, DAN DESENTRALISASI TERHADAP KINERJA KARYAWAN DI PD. BKK CABANG KARANGANYAR Rohwiyati, Mulyono &
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol 18, No 2 (2018): Jurnal Ekonomi dan Kewirausahaan
Publisher : Universitas Slamet Riyadi

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Abstract

This study aims to determine the effect quality of management information system, work environment and decentralization on employee performance in PD BKK Branch Karanganyar. Hypothesis in this study is quality of management information system, work environment and decentralization have a significant effect on employee performance in PD BKK Branch Karanganyar. This study using sample of 153 respondents. Data analysis technique using multiple linear regression. The results of this study that quality of management information system, work environment and decentralization have a significant effect on employee performance in PD BKK Branch Karanganyar.Keywords: quality of management information system, work environment, decentralization, performance.
PKM: Penyuluhan tentang Peningkatan Pengelolaan Sumber Daya Manusia pada Muda Tama Gallery, Tumang, Boyolali Fadilah, Novi Siti; Pujiani, Dewi; Sarsiti, Sarsiti; Trisnowati, Juni; Suryati, Suryati; Praptiestrini, Praptiestrini; Rohwiyati, Rohwiyati; Widiastuti, Erni; Danarwati, Yanti Sri; Surendra, Arya
Adi Widya : Jurnal Pengabdian Masyarakat Vol 7 No 2 (2023): Adi Widya: Jurnal Pengabdian Masyarakat
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/awpm.v7i2.9854

Abstract

The aim of this community service is to identify the problems of the partner, Copper Crafts Muda Tama Gallery, Tumang, Boyolali and provide scientific solutions. The service team identified that the number of craftsmen was starting to decline due to the tendency of the younger generation to prefer to pursue business as marketers. The team uses the extension method to share knowledge with partner communities. Human Resources Management can be carried out in several ways apart from continuing to maintain good direction efforts at each stage of production, establishing controlled production procedures, evaluating employee work results, and developing employees in terms of reward and punishment; The service team proposed that the company collaborate with several vocational schools with a concentration in arts and crafts. This is important so that this skill does not become extinct, and in fact so that it can grow in terms of manufacturing and the number of craftsmen. The result of this activity is an increase in the understanding of partners (owners of Muda Tama Gallery) in managing human resources so that there is no shortage/loss of craftsmen. Another output is an article in this journal
PENGARUH DISIPLIN KERJA, KOMPENSASI, DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI PDAM KABUPATEN SRAGEN Rohwiyati, Rohwiyati; Sulistya, Sulistya; Azizah, Intan Nur
Surakarta Management Journal VOLUME 5 NO. 2 DESEMBER 2023
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/smj.v5i2.1212

Abstract

This study aims to determine the effect of work discipline, compensation and work environment on the performance of PDAM Employees, Sragen Regency in 2022. This research was conducted to determine the effect both partially and simultaneously. This research is a quantitative case study. Primary data was obtained from research by distributing questionnaires to research respondents. The research population was 275 respondents, with sampling using the Simple Random Sampling technique, so the number of samples in this study was 73 respondents. Data analysis technique used is multiple linear regression test, f test, t test, and test the coefficient of determination. The results of this study indicate that partially the work discipline and compensation variables have a positive and significant effect on employee performance, while the work environment variable has a negative and significant effect on employee performance. Work discipline, compensation, and work environment variables simultaneously have a significant effect on employee performance. The influence of work discipline, compensation, and work environment variables is 58.5%.
ANALISIS PENGARUH IKLIM ORGANISASI, KOMPETENSI KARYAWAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN ADMINISTRASI DI PT. AIR MANCUR SURAKARTA Anari, Sahar; Rohwiyati, Rohwiyati
Surakarta Management Journal VOLUME 2 NO. 1 JUNI 2020
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (412.319 KB) | DOI: 10.52429/smj.v2i1.400

Abstract

In this study the author has the objective to determine the effect of organizational climate, employee competence, and motivation on the performance of employees in PT. Air Mancur Surakarta either partially or simultaneously. The hypothesis in this study are: Suspected organizational climate, employee competence, and motivation have significant effect on the performance of employees in PT. Air Mancur Surakarta either partially or simultaneously. The data required in this research is primary data obtained from questionnaires distributed to respondents. The analysis technique used in this study using multiple linear regression, t test, F test and test the coefficient of determination. Results of data analysis in this study it can be concluded that the organizational climate, employee competence, and motivation have significant effect on the performance of employees in PT. Air Mancur Surakarta either partially or simultaneously. 
ANALISIS PENGARUH REPEAT ORDER, PELABELAN HALAL, DAN PEREKRUTAN MEMBER TERHADAP VOLUME PENJUALAN PADA PT. ORINDO ALAM AYU CABANG YOGYAKARTA Aini, Laila Nur; Rohwiyati, Rohwiyati
Surakarta Management Journal VOLUME 3 NO. 1 JUNI 2021
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (284.454 KB) | DOI: 10.52429/smj.v3i1.632

Abstract

In this study the authors have the aim to determine the effect of repeat orders, halal labeling and member recruitment on sales volume at PT. Orindo Alam Ayu Yogyakarta Branch, both partially and simultaneously. The data needed in this study is primary data. Primary data obtained by the questionnaire method of a sample of 100 respondents. Analysis of the data used in this research is multiple linear regression test, t test, F test and coefficient of determination test. The results of data analysis in this study can be concluded that repeat orders, halal labeling and member recruitment have a positive and significant effect on sales volume at PT. Orindo Alam Ayu Yogyakarta Branch.
PENGARUH GAYA KEPEMIMPINAN, MOTIVASI KERJA, DAN KINERJA KARYAWAN TERHADAP KUALITAS PRODUK KABEL BODY MOBIL PADA PT. KARANGANYAR INDO AUTO SYSTEMS Sulistya, Sulistya; Rohwiyati, Rohwiyati
Surakarta Management Journal VOLUME 5 NO.1 JUNI 2023
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/smj.v5i1.1110

Abstract

This study aims to determine the influence of leadership style, work motivation and employee performance on the quality of car body cable products at PT. Karanganyar Indo Auto Systems both partially and simultaneously. This research uses quantitative methods and data collection techniques through observation, interviews and the distribution of questionnaires. The population in this study were employees of PT. Karanganyar Indo Auto Systems quallity assurance department/section. The sampling technique used was simple random sampling with a total of 58 respondents, where the sample size was determined through thearikunto formula. Data analysis using multiple linear regression analysis with IBM SPSS Statistical 22 test tool. The results showed that partially leadership style has a significant positive effect on product quality, partial work motivation has a significant positive effect on product quality, partially employee performance has a significant positive effect on product quality, simultaneously leadership style, work motivation and employee performance have a significant positive effect on product quality
PENGARUH PELATIHAN, PENGEMBANGAN, SERTA MOTIVASI KERJA TERHADAP KINERJA KARYAWAN KOPERASI PRIMKOPPOL SUKOHARJO TAHUN 2022 Purnomo, Khrisna Adhy; Rohwiyati, Rohwiyati; Sulistya, Sulistya
Surakarta Management Journal VOLUME 6 NO. 1 JUNI 2024
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/smj.v6i1.1324

Abstract

The purpose of this study was to find out and analyze the effect of training, HR development, motivation on the performance of the Primkoppol Sukoharjo Cooperative employees in 2022. The method used in this study was the sampling method from the population, the object of this study was the Work of the Primkoppol Sukoharjo Cooperative Employees. Data were processed using SPSS by testing validity, reliability, classic assumption test, t test, F test, and R2 test. In this study, 21 respondents were used. The results of this study are training (X1) has a positive and significant effect on employee performance (Y) employee performance which is proven to be true, the t value is 11,866 > 1,920 and the significance value is 0.003 1,920 and a significance value of 0.006 1,920 and a significance value of 0,000 2.93 with a significance of 0.000
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS TERHADAP MAMBER SEKOLAH PAPAN BAITUL MUAMALAT PONDOK AL HIKMAH NGAWEN KECAMATAN BLORA DENGAN KEPUASAN SEBAGAI MODERASI Rohwiyati, Rohwiyati; Harsono, Mugi
Surakarta Management Journal VOLUME 2 NO. 2 DESEMBER 2020
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (829.735 KB) | DOI: 10.52429/smj.v2i2.542

Abstract

In this study the authors have a goal to determine the influence of service quality as seen of tangibles, reliability, responsiveness, assurance and emphathy for member loyality, as well as moderating satisfaction in the effect of service quality on loyalty. Hypothesis in this research are: Suspected the service quality as seen of tangibles, reliability, responsiveness, assurance and emphathy have significan effect to member loyality, and satisfaction moderatedthe effect service quality as seen of tangibles, reliability, responsiveness, assurance and empathy to mamber loyalty, but satisfaction not mederated the effect service quality as seen of assurance and empathy to mamber loyalty. The data needed in this study is the primary data obtained by questionnaire method from the sample of 59 respondents. Data analysis used in this research is multiple linear regression test, t test, F test and coefficient of determination test. The results of data analysis in this study can be concluded that the service quality as seen of tangibles, reliability, responsiveness, assurance and emphathy have significan effect to member loyality, and satisfaction moderated the effect service quality as seen of tangibles, reliability, and responsiveness to mamber loyalty, but satisfaction not mederated the effect service quality as seen of assurance and empathy to mamber loyalty.