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All Journal JEA17: Jurnal Ekonomi Akuntansi Jurnal Manajemen JOURNAL OF SCIENCE AND SOCIAL RESEARCH MANAJEMEN DEWANTARA Jurnal Ilmiah Edunomika (JIE) JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Golden Ratio of Mapping Idea and Literature Format Journal of Management and Digital Business Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) International Journal Administration, Business & Organization Neo Journal of economy and social humanities Journal of Artificial Intelligence and Digital Business Research Horizon Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management JER JURNAL MANAJEMEN DAN BISNIS INDONESIA
Fitrianty, Rifda
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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The Influence of Workload, Change Management, and Sense of Belonging on Personnel Performance at the East Java Regional Police Inspectorate Kanti, Ati Nurmi; Rahayu, Sri; Suharto, Babun; Fitrianty, Rifda
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.5608

Abstract

This study investigates the effects of workload, change management, and sense of belonging on personnel performance at the East Java Regional Police Inspectorate. The increasing complexity of policing in the digital era requires internal oversight units to maintain high performance while adapting to organizational change and managing escalating task demands. This research employed a quantitative explanatory design using a census approach, involving 46 personnel as respondents. Primary data were collected through a structured questionnaire measured on a five-point Likert scale. Data were analyzed using multiple linear regression with the support of SPSS 25.0. The results indicate that workload has a negative and significant effect on personnel performance, suggesting that excessive task demands may reduce work effectiveness. In contrast, change management and sense of belonging have positive and significant effects on performance, demonstrating that structured organizational change and strong psychological attachment to the organization enhance personnel outcomes. Simultaneous testing confirms that workload, change management, and sense of belonging jointly exert a significant influence on personnel performance, with the model explaining 85.7% of performance variance. These findings highlight that personnel performance in an internal police oversight context is shaped by the interaction of operational pressure, organizational adaptability, and psychological factors. The study contributes to the human resource management and organizational behavior literature by providing empirical evidence from a law enforcement oversight setting and offers practical insights for improving performance through balanced workload management, effective change strategies, and the cultivation of a strong sense of belonging among personnel.
The Impact of Organizational Digital Transformation and HR Technology Adoption on Employee Performance at PT PAL Indonesia Anggraini, Mike Dian; Rahayu, Sri; Sundjoto, Sundjoto; Fitrianty, Rifda
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.5609

Abstract

This study examines the impact of organizational digital transformation and HR technology adoption on employee performance at PT PAL Indonesia, a state-owned enterprise operating in the maritime defense manufacturing sector. Using a quantitative explanatory approach, this research adopts a census design involving all 1,444 permanent employees as respondents. Data were collected through a structured questionnaire using a five-point Likert scale and analyzed using multiple linear regression with SPSS. The results demonstrate that organizational digital transformation has a positive and significant effect on employee performance, indicating that digitalized infrastructure, integrated systems, leadership support, and a supportive digital culture enhance employees’ productivity, work quality, and adaptability. In addition, HR technology adoption reflected in the use of human capital management systems, e-learning platforms, and digital performance management tools also shows a positive and significant influence on employee performance. Simultaneous testing confirms that both variables jointly form a coherent system that significantly explains variations in employee performance. The regression model exhibits strong explanatory power, with an R² value of 0.657, indicating that 65.7% of employee performance variance is explained by the model. These findings highlight that digital transformation yields optimal performance outcomes when supported by active employee adoption of HR technologies. The study contributes to the digital human resource management literature by providing empirical evidence from a large, labor-intensive manufacturing SOE context and offers practical insights for organizations seeking to implement human-centered digital transformation strategies to enhance sustainable employee performance.
EMPLOYEE PERFORMANCE ANALYSIS WITH MOTIVATION AS AN INTERVENING VARIABLE AT PT BRANTA INDO NIAGA. Werdimansyah, Farah; Hidayat, Rachmad; Rahayu, Sri; Fitrianty, Rifda
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 2 (2025): May 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i2.2992

Abstract

Abstract: PT. Branta Indo Niaga's output level, the company's sales and production have fallen over the last four years. This study aims to ascertain how transformational leadership affects PT. Branta Indo Niaga employees' motivation. to determine how PT. Branta Indo Niaga employees' performance is affected by transformational leadership.  to determine how motivation affects PT. Branta Indo Niaga's performance.  to ascertain how transformational leadership affects worker performance using PT. Branta Indo Niaga's motivation as an intervening variable. To confirm the association between variables, this study used quantitative analysis and variation-based or component-based structural equation modeling (SEM), specifically partial least squares, or PLS. All 39 employees of PT. Branta Indo Niaga comprise the population used in this study.  The sampling strategy is a saturated sample, meaning that all 39 employees of PT. Branta Indo Niaga are included. The study's findings demonstrate that PT. Branta Indo Niaga employees' motivation is significantly improved by transformational leadership. Employee performance at PT. Branta Indo Niaga is significantly improved by transformational leadership.  Employee performance at PT. Branta Indo Niaga is significantly improved by motivation.  The impact of transformative leadership on PT. Branta Indo Niaga employees' performance might be mitigated by motivation. Keyword: Human Resources, Transformational Leadership, Motivation, Employee Performance. Abstrak: Tingkat output PT. Branta Indo Niaga, penjualan dan produksi perusahaan telah turun selama empat tahun terakhir. Penelitian ini bertujuan untuk memastikan bagaimana kepemimpinan transformasional mempengaruhi motivasi karyawan PT. Branta Indo Niaga. untuk menentukan bagaimana kinerja karyawan PT. Branta Indo Niaga dipengaruhi oleh kepemimpinan transformasional. untuk menentukan bagaimana motivasi mempengaruhi kinerja PT. Branta Indo Niaga. untuk memastikan bagaimana kepemimpinan transformasional mempengaruhi kinerja pekerja dengan menggunakan motivasi PT. Branta Indo Niaga sebagai variabel intervening. Untuk mengkonfirmasi hubungan antara variabel, penelitian ini menggunakan analisis kuantitatif dan pemodelan persamaan struktural (SEM) berbasis variasi atau berbasis komponen, khususnya kuadrat terkecil parsial, atau PLS. Semua 39 karyawan PT. Branta Indo Niaga merupakan populasi yang digunakan dalam penelitian ini. Strategi pengambilan sampel adalah sampel jenuh, yang berarti bahwa semua 39 karyawan PT. Branta Indo Niaga disertakan. Temuan penelitian menunjukkan bahwa motivasi karyawan PT. Branta Indo Niaga ditingkatkan secara signifikan oleh kepemimpinan transformasional. Kinerja karyawan di PT. Branta Indo Niaga ditingkatkan secara signifikan oleh kepemimpinan transformasional. Kinerja karyawan di PT. Branta Indo Niaga ditingkatkan secara signifikan oleh motivasi. Dampak kepemimpinan transformatif terhadap kinerja karyawan PT. Branta Indo Niaga dapat dikurangi oleh motivasi. Kata kunci: Sumber Daya Manusia, Kepemimpinan Transformasional, Motivasi, Kinerja Karyawan.
The Influence of Human Resource Development, Competence, and Teamwork on the Performance of Account Representative (AR) Employees at KPP Madya Surabaya Khatami, Addienul; Rahayu, Sri; Sundjoto, Sundjoto; Fitrianty, Rifda
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 5 No. 2 (2026): FEBRUARY
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v5i2.2100

Abstract

Improving employee performance is critical for the Directorate General of Taxes (DGT), especially as it undergoes bureaucratic reform and service digitization. The Account Representative (AR) at the Surabaya Medium Tax Office (KPP Madya Surabaya) plays a vital frontline role in serving taxpayers and influencing national revenue. This research seeks to examine the extent to which Human Resource Development, Competence, and Teamwork shape the performance of Account Representative personnel at KPP Madya Surabaya. Employing a quantitative correlational approach, data were collected through a questionnaire that had undergone validity and reliability testing. The study involved 40 employees selected via a saturated sampling technique. Data analysis was conducted using multiple linear regression. The findings reveal that Human Resource Development and Competence do not exert a statistically significant influence on employee performance when assessed individually, whereas Teamwork demonstrates a significant partial effect. When evaluated collectively, all three independent variables significantly influence performance outcomes. The coefficient of determination (R²) of 0.588 indicates that Human Resource Development, Competence, and Teamwork collectively account for 58.8 percent of the variance in employee performance, with the remaining proportion attributable to factors beyond the scope of this research model. This study offers evidence-based recommendations for the DGT and Surabaya Medium Tax Office to design better-integrated HR policies, strengthen teamwork, and address competency gaps among Account Representatives, ultimately supporting reform, service quality, and revenue goals.
The Influence Of Communication, Confidence And Appearance On Service User Satisfaction At The Bangkalan Tax Service Office Primantoko, Radityo Angga; Rahayu, Sri; Fitrianty, Rifda
Neo Journal of economy and social humanities Vol 2 No 2 (2023): Neo Journal of Economy and Social Humanities, June 2023
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v2i2.107

Abstract

This study examines the influence between communication, confidence and appearance on service user satisfaction at the Bangkalan Tax Service Office. The population of this study were all taxpayers registered at KPP Pratama Bangkalan, totaling 86,815 taxpayers. The sampling technique is because the population is known, a cross-sectional sample is used, based on the sampling technique the researcher decides to take 96 respondents to be studied. The results showed that simultaneously the variables of communication, confidence and appearance had an effect on service user satisfaction at the Bangkalan Tax Service Office, while partially the variables of communication, confidence and appearance had a significant effect on service user satisfaction at the Bangkalan Tax Service Office.
Implementation Of The Employment Guarantee Program In An Effort To Improve The Psychological Well-Being Of Employees Of The South Sidoarjo Pratama Tax Service Office Rockyanto; Rahayu, Sri; Sundjoto; Fitrianty, Rifda
Neo Journal of economy and social humanities Vol 3 No 3 (2024): Neo Journal of economy and social humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v3i3.220

Abstract

Labor social security is needed by informal sector workers or workers outside the relationship. One of the employment security programs established under the auspices of the DGT is CBB (Perkumpulan Cakti Budddhi Bhakti). This research examines what the implementation of the CBB employment guarantee program in the South Sidoarjo Pratama Tax Service Office looks like, then find out how to improve the psychological well-being of employees of the South Sidoarjo Pratama Tax Service Office, with the implementation of the CBB employment guarantee program and to find out effective strategies in realizing the implementation of the CBB employment guarantee program. This research was conducted on 5 resource persons representing each division in the South Sidoarjo Pratama Tax Service Office. This research uses descriptive qualitative research methods with a case study approach. The data collection method was carried out by interview. The results of the study found that the implementation of the CBB job guarantee program is quite good, but there are still obstacles in the field. One of them is the delivery of knowledge information about the CBB work guarantee program is still very minimal, the implementation of the CBB work guarantee program can improve the psychological well-being of employees of the South Sidoarjo Pratama Tax Service Office, and strategies that can be done to improve the implementation of the CBB work program, one of which is to involve the central party as the authority for this program, in socializing to all DGT employees without exception.
Ocean citizenship behavior sebagai variabel mediasi antara leader mindset dan kinerja karyawan di industri maritim Sururi, Muhammad; Rahayu, Sri; Fitrianty, Rifda
Journal of Management and Digital Business Vol. 5 No. 3 (2025): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v5i3.2659

Abstract

This study aims to comprehensively analyze the influence of leader mindset on ocean citizenship behavior and its implications on employee performance in the maritime sector, using the Structural Equation Modeling-Partial Least Squares approach. This approach was chosen for its ability to analyze complex structural models with latent variables and multidimensional causal relationships to explore how sustainability-oriented leadership mindsets and maritime ethics can drive pro-environmental and pro-social behaviors among employees. The results of the study showed that Leader Mindset had a positive and significant effect on OCB, Leader Mindset had a positive and significant effect on employee performance, OCB had a positive and significant effect on employee performance, and OCB was proven to mediate the relationship between Leader Mindset and employee performance. These findings confirm that visionary, innovative, and maritime ecosystem-conscious leadership encourages employee marine citizenship behaviors, which ultimately improve individual and organizational performance, so that the development of a leadership mindset and the formation of OCBs are important strategies to increase the effectiveness of maritime organizations.
Retensi karyawan sebagai mediator pengaruh talent management terhadap kinerja karyawan di perusahaan pelayaran nasional Rifa'i, Dian; Rahayu, Sri; Fitrianty, Rifda
Journal of Management and Digital Business Vol. 6 No. 1 (2026): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v6i1.2671

Abstract

This study aims to analyze the influence of talent management on employee performance in national shipping companies with employee retention as a mediating variable. This study uses a quantitative approach with the Structural Equation Modeling-Partial Least Squares (PLS-SEM) method using SmartPLS 3.0. The respondents in this study amounted to 130 employees who were selected through purposive sampling techniques, with the criteria of having worked for at least one year and being directly involved in the company's operational activities. Data processing is carried out through the evaluation stages of measurement models and structural models. The results of the study show that all the hypotheses proposed are accepted. Talent Management has a positive and significant effect on Employee Performance, as well as on Employee Retention. In addition, Employee Retention also has a positive effect on Employee Performance. The indirect effect test proves that Employee Retention mediates the influence of Talent Management on Employee Performance, showing that the more effective the company's talent management, the higher the retention and employee performance rates.
Co-Authors Afrian, Nurul Agus Sudono, Agus Alghamsah, Moch. Hasbi Anggraini, Mike Dian Arif Wibowo Babun Suharto Basith, Heryaas Cisilia, Magdalena Eko Wahyu Wibowo Febrianto, Dhimas Bagus Wahyu Harjanti, Wulandari Hidayatullah, Ali Holis, Nur Kanti, Ati Nurmi Khatami, Addienul Kurniawati, Dyah Ayu Kuswandi Kuswandi Mochamad Fatchurrohman Muhammad Gunawan Wibisono, Muhammad Gunawan Prasetyowati, Chandra Primantoko, Radityo Angga Purnomo, Risqy Sigit Purwanto Purwanto Purwati, Heni Kartika Indah Rachmad Hidayat RAHMATIKA, FERIZKA Ratna Dewi Rifa'i, Dian Rockyanto Rousita, Nor Handiah Sari, Rivamawati Milla Setiadi, Pompong B. SRI RAHAYU Sugiarti Sugiarti Sukmanto, Indria Sundjoto Sundjoto, Sundjoto Sururi, Muhammad Tri Haryanto Trilaksono, Suryo Purnomo Vilonia, Neyva Talitha Wahjoedi, Tri Wayan Kaweri, Ni Werdimansyah, Farah Widayati, Pipiet WINDY WINDY Yohana, Febrita Zunaidi, Imam