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All Journal Jurnal Nasional Pariwisata Jurnal Pengabdian Masyarakat AbdiMas Jurnal Kreativitas PKM Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Journal of Tourism Destination and Attraction Jurnal Hospitality dan Pariwisata Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Kepariwisataan: Jurnal Ilmiah Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Kajian Pariwisata dan Bisnis Perhotelan Journal FAME (Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Sadar Wisata: Jurnal Pariwisata JURNAL HOSPITALITI DAN PARIWISATA Jurnal Pengabdian dan Kewirausahaan JURNAL ILMIAH GLOBAL EDUCATION Jurnal Abdimas Terapan Destinesia : Jurnal Hospitaliti dan Pariwisata Journal of Innovation Research and Knowledge CONSEN: Indonesian Journal of Community Services and Engagement Jurnal Darmawisata Jurnal Abdimas Terapan Jurnal Communio: Jurnal Jurusan Ilmu Komunikasi INSANTA: JURNAL PENGABDIAN KEPADA MASYARAKAT RESLAJ: Religion Education Social Laa Roiba Journal Pesona Pariwisata International Journal of Tourism Sadar Wisata: Jurnal Pariwisata Bogor Hospitality Journal
Sofiani, Sofiani
Universitas Bunda Mulia, Jakarta, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Other

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Pemanfaatan IOT (Internet of Things) pada Pelayanan Bobocabin Puncak Bogor Terhadap Kepuasan Pelanggan Sofiani; Tatiana Putri Yulia
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 11 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i11.9574

Abstract

Internet of Things as a concept that connects physical devices to the internet, has provided new possibilities in tourism destination management, enhanced tourist experiences, and environmental monitoring. Start-up Bobobox provides a healing experience amidst the expanse of tea gardens in Puncak Bogor with a series of sophisticated internet of things technologies through Bobocabin, Bobocabin presents an easy check-in process. One of the accommodation companies that has implemented the IOT concept is bobocabin but we can see together that tourism prioritizes hospitality in providing services provided by staff to guests who come. With this shift, this study aims to explore the relationship between IOT and the sustainability and development of the tourism industry. The method used is descriptive quantitative by distributing questionnaires to guests who have stayed before. The ability of the internet of things to integrate several technologies such as the internet, wireless, ZigBee, Bluetooth, infrared, GRPS, 3G and 4G, has been proven to be efficient in increasing comfort for its users to carry out various activities inside or outside the hotel room, which ultimately forms a positive experience for guests during their stay.
PENGARUH ONLINE REVIEW TERHADAP KEPUTUSAN MENGINAP DI JEJARING HOTEL LOKAL TERBESAR DI INDONESIA SANTIKA GRUP Sofiani Sofiani
Bogor Hospitality Journal Vol 4 No 1 (2020): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v4i1.62

Abstract

The high internet usage in the country of Indonesia has made very significant changes in many ways, one of the very big changes in the habits of the Indonesian people who initially used booking activities more directly but now turn to using online ordering methods. This can benefit customers by making choices at online hotels on the internet. By developing it further, changing the pattern of hotel bookings today makes guests more careful in making reservations, guests can check the ratings of the hotel they will visit by just looking at the comments listed on the online review comments page of the online travel agent. The comments listed are made by previous guests who have enjoyed staying at this hotel so it is not uncommon that the comments listed determine the outcome of the stay decision. The study was conducted to analyze the interaction of its review dimensions, namely: the usefulness of online reviews, expertise reviews, timeliness of online reviews, online review volumes, online review valence (positive and negative), and completeness of online reviews on the decision to stay at the local Santika hotel Groups . The research method used is to discuss hypotheses developed based on related theories. Data were analyzed using multiple regression analysis. The results of this study found: The positive benefits of each dimension of useful online reviews, the expertise of reviewers, the timeliness of online reviews, positive online reviews, and the completeness of online reviews for stay results. There is a negative effect of online reviews on stay decisions, but there is no effect of online review volume on stay decisions. Keywords: Online review, Online Booking, Stay decision
Analisis Dampak Pengembangan Pariwisata Berkelanjutan di Kota Singkawang Sofiani Sofiani; Candy Maqdalene
Reslaj: Religion Education Social Laa Roiba Journal Vol. 8 No. 7 (2026): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v8i7.12142

Abstract

Geographically, Singkawang is classified as a relatively open area, especially the coastal areas, which are the fastest to change. With the improvement of transportation facilities and infrastructure, relations between community groups are increasingly intensive and they are increasingly mixing. The purpose of this study is to explore more deeply the potential for sustainable tourism development in Singkawang City which has its own uniqueness and characteristics. Then for the research method used is a qualitative method by making several reliable sources as informants and analyzing from various perspectives. The results of the study indicate that the 4A components in Singkawang City have generally been running well in increasing the interest of tourists to return. In terms of Attraction, there are new tourist attractions that have emerged. Tourist villages are also built and made as one of the tourist attractions, so that tourist attractions in the city of Singkawang are not monotonous and have many choices. Some of the tourist villages in the city of Singkawang are Batu Belimbing tourist villages, Binuo Garantukng are several tourist villages that are not too far from the city of Singkawang, around 5-7 km and have very beautiful natural potential. This is a special attraction for tourists to return to the city of Singkawang.
Excellence In Publlic Service Communication: Dari Penanganan Komplain Hingga Membangun Kepercayaan Publik di DPMPTSP Kota Tangerang Selatan Sofiani Sofiani; Virgitta Septyana; Randy Dhanka; Marvellyn Natali; Benaya Farellio Siloam; Jolin Yolanda Callista; Christina Tandaju
Insanta : Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 3 (2026): INSANTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : LPP ARROSYIDIN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61924/insanta.v4i3.242

Abstract

Dari program pengabdian kepada masyarakat (PKM) yang dilaksanakan Universitas Bunda Mulia untuk DPMPTSP Kota Tangerang Selatan terlihat bahwa pihak DPMPTSP Kota Tangerang Selatan harus mampu memberikan pelayanan yang cepat dan tepat kepada para pemohon. Dari berbagai media yang digunakan untuk sistem informasi atau menanggapi kebutuhan pemohon, masih terlihat beberapa kekurangan dalam memberikan jawaban, baik melalui WhatsApp, telepon, maupun media sosial. Beberapa solusi dan praktik langsung yang dilakukan saat kegiatan pengabdian memberikan pencerahan bagi para peserta pelatihan. Tim dosen Universitas Bunda Mulia memberikan sejumlah tips dan trik untuk membedakan pelayanan DPMPTSP Kota Tangerang Selatan agar dapat lebih maksimal dan tetap sopan. Dengan metode workshop interaktif, peserta dibekali keterampilan praktis untuk menangani keluhan secara profesional, komunikatif, dan solutif. Hasil kuesioner menunjukkan penilaian positif: aspek akuntabel (3,80) dan transparan (3,87) dinilai sangat baik, menandakan kegiatan terlaksana dengan pertanggungjawaban dan keterbukaan yang tinggi. Sementara aspek edukatif (3,93) dan objektif (3,97) masih perlu penguatan, terutama melalui simulasi kasus nyata dan instruksi yang lebih terstruktur. Secara keseluruhan, pelatihan ini berhasil meningkatkan kesadaran karyawan akan pentingnya standar pelayanan, sekaligus memperkuat kerja sama antara perguruan tinggi dan dunia industri dalam pengembangan sumber daya manusia yang kompeten dan berdaya saing.
“Pasti Ke Singkawang!”: Tourism-Oriented City Branding and the Role of Local Government in Promoting Sustainable Cultural Tourism Kevin Gustian Yulius; Sofiani Sofiani; Jimmy Muller Hasoloan Situmorang
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.4614

Abstract

This study examines the implementation of tourism-oriented city branding in Singkawang and the role of local government in promoting sustainable cultural tourism through community participation. As one of Indonesia’s most multicultural cities, Singkawang has introduced the brand “Pasti Ke Singkawang!” to position itself as a unique and attractive destination. The research adopts a qualitative case study approach, combining interviews, field observations, and document analysis. The findings reveal that while the branding initiative has increased tourist visibility, it remains largely top-down and event-focused. Key challenges include limited integration of communal cultural assets, lack of grassroots involvement, and untapped potential in using intellectual property tools such as Geographical Indications (GI). Comparisons with other Indonesian cities—Yogyakarta, Solo, Denpasar, and Pekalongan—highlight the importance of community engagement, cultural protection, and institutional innovation in sustainable tourism branding. The study concludes that Singkawang’s brand can be strengthened by transforming it into a participatory platform that supports local creatives, protects intangible heritage, and integrates place-based cultural products into tourism strategies. This research contributes conceptually to the discourse on city branding as a tool for inclusive governance and sustainable development.
Community-Based Cultural Tourism Potential In Karangturi Tourism Village, Lasem District, Rembang Regency Sofiani Sofiani; Kevin Gustian Yulius; Gracia Eugene Hardjasa
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol. 8 No. 1 (2025): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v8i1.265

Abstract

Karangturi Tourism, Lasem District, Rembang Regency, which is famous for its acculturation of Javanese and Chinese cultures, as well as the heritage of Lasem batik which is a symbol of local cultural identity. Lasem, known as "Little China" in Central Java, has rich historical and cultural values, where Lasem batik, with its distinctive motifs and colors, is the main tourist attraction. Although Karangturi Village has basic infrastructure such as hotels, hostels, and food stalls, the management of community-based tourism (CBT) is still not optimal. Limitations in local tourism management, promotion, and cultural preservation are challenges in developing this village as a culture-based tourism destination. This study aims to explore the potential of community-based cultural tourism in Karangturi Village and strategies that can increase active community participation in tourism management, with a focus on the integration of Lasem batik in the development of community-based tourism. This research will be conducted in Karangturi Village by involving various stakeholders, such as local communities, batik craftsmen, tourism business managers, and local government. Data were collected through Focus Group Discussions (FGD), semi-structured interviews, and field observations. The data obtained will be analyzed using thematic analysis, SWOT matrix. The results of the study show that Karangturi Lasem Tourism Village has a very strong cultural identity, especially in history, typical Chinese architecture, and unique Lasem batik. The existence of supporting facilities also provides added value for tourist comfort. However, challenges such as less than optimal transportation access and less than optimal promotion are obstacles that need to be overcome. Opportunities from the growing trend of cultural tourism and government support can be utilized with more aggressive and innovative marketing strategies. The contribution of this research is to make improvements in several sectors that are still less than optimal.
Service Excellence Training: Enhancing Professionalism in the Culinary Service Industry at Omboburi Space : Pelatihan Service Excellence: Peningkatan Profesionalisme Pelayanan di Industri Kuliner pada Omboburi Space Sofiani, Sofiani; Berutu, Feronika; Adijaja, Josephine Valerie; Maqdalena, Candy
CONSEN: Indonesian Journal of Community Services and Engagement Vol. 6 No. 1 (2026): Consen: Indonesian Journal of Community Services and Engagement
Publisher : Institut Riset dan Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57152/consen.v6i1.2653

Abstract

Service quality in the culinary industry is a key factor in creating customer satisfaction and business sustainability. Omboburi Space, as a hospitality-based creative space, still faces challenges related to inconsistencies in service standards, particularly in grooming, service sequence, and complaint handling due to differences in employees’ backgrounds. This community service program aims to enhance service professionalism through service excellence training using an interactive and practical approach. The activities included needs assessment, development of hospitality-based training materials, and an online workshop conducted via Zoom with 14 participants. The training covered personal grooming, service sequence, and complaint handling.  The results of the activity indicate an increase in employees' understanding and awareness of professional service standards, as reflected in the evaluation scores: Personal Grooming Understanding at 3.85, Service Sequence Execution at 3.78, Complaint Handling Ability at 4.00, and Professional Attitude Satisfaction at 3.92. This initiative demonstrates that industry-based training with a participatory approach is effective in enhancing human resource competencies in the hospitality sector and strengthening collaboration between higher education institutions and industry.
Co-Authors Adijaja, Josephine Valerie Angel Claudia Angela Merici Kurnia Nette Benaya Farellio Siloam Berutu, Feronika Candy Maqdalene Christina Tandaju Christopher Lourdes Palagiang Claudia, Angel Dessy Natalia Dessy Natalia DESSY NATALIA Dewantara Fachrureza Dewantara, Yudhiet Fajar Dhanka, Randy Djunaid, Ika Suryono Dwi Lolla Octavyan Erika Huang Eugenia , Valeri Febriany, Kim Felicia Tandi Gerald Adinugroho Gracia Eugene Hardjasa Gracia Eugene Hardjasa Hardjasa, Gracia Eugene Imam Ardiansyah Jesica Laurensia Jhoniawan , Jason Jimmy Muller Hasoloan Situmorang Jolin Yolanda Callista Kevin Gustian Yulius Kevin Hadrian Kristin Engjelima Julwinda Nomleni Lauren, Sandy Maqdalena, Candy Marvellyn Natali Metha, Metha Muhammad Sutiyadi Neysa Alicia Octavyan, Dwi Lolla Oktavianus, Rio Paulina Paulina Paulina Paulina Prawira, Nicky Narada Puspadewi, Roels Ni Made Sri Radella Paramitta Randy Dhanka Ricky Andrean Ritonga, Roozana Maria Ritongan, Roozana Maria ROSALINDA, ELVINA Rosanto, Stephanie Sally Suwandi Supina, Supina Tatiana Putri Yulia Tatiana Putri Yulia Tiffany Sudarmawan Vanesia Yolanda Virgitta Septyana Vishnuvardhana S Soeprapto Vishnuvardhana Soeprapto Vivian Octariana Vivian Octariana Yulia, Tatiana Putri Yulius, Kevin Gustian