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Effect of Service Quality and Use of E-Service Technology on Customer Loyalty: A Case Study of Maxim in Aceh Marlizar, Marlizar; Agustina, Wulan; Bachtiar, Fandy; Mukhsinuddin, Mukhsinuddin
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2717

Abstract

This study aims to analyze the effect of service quality and use of e-service technology on customer satisfaction and customer loyalty of Maxim online transportation in Aceh. The study used Purba formula to select 96 respondents of total Maxim customers. The sampling technique used two-stage sampling, which was to determine districts/cities purposively and the city of Banda Aceh was obtained because the maxim was only in this city in the Aceh province. Furthermore, random sampling was used to determined respondents in the city of Banda Aceh. Data were obtained through questionnaires and path analysis using IBM SPSS v22 software. Data were obtained through questionnaires and analyzed using path analysis with software SPSS v22. The results reveal that customer satisfaction significantly and positively influence customer loyalty. Further, there is a significant influence on the causal relationship of service quality and the use of e-service technology on loyalty through customer satisfaction. This indicates that to boost customer loyalty, it is important to pay attention to service quality that can improve customer satisfaction.
Pengaruh Harga, Kepercayaan dan E-Wom Terhadap Minat Beli Ulang Permasi Textile Banda Aceh Maulidi, Syahrul; Marlizar; Al Rizky, Mahfud
Scientific Journal of Students Islamic Economics and Business Vol. 4 No. 2 (2023): JIMEBIS
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jimebis.v4i2.437

Abstract

This study aims to determine the effect of Price, Trust and Electrical Word Of Mouth simultaneously on repurchase interest at the Banda Aceh Textile Permasi Store. The method used is a causal associative method that aims to determine the influence or relationship between two or more variables in a study. Determination of this study sample using accidental sampling technique. The sample used in this study was 96 consumers in textile permasi Banda Aceh who had purchased products more than once and were willing to become respondents. The analysis method applied is multiple linear regression analysis. The results showed that the price partially affected the repurchase interest in Permasi Textile Banda Aceh. Trust partially affects repurchase interest in Permasi Textile Banda Aceh. Electric Word Of Mouth partially affects repurchase interest in Permasi Textile Banda Aceh. Price, Trust and E-WOM simultaneously affect repurchase interest in Banda Aceh textile permasi. The increase in repurchase interest is determined by Price, Trust and E-Wom the more affordable the price, the stronger the trust and the high E-Wom owned by business actors, the greater the opportunity for companies to increase consumer repurchase interest.
PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP KEPUASAN PELANGGAN PADA CAFÉ TUJUH SEMEJA TAKENGON Maulidi, Syahrul; Marlizar, Marlizar; Fitri, Zarina
Jurnal Ilmiah Manajemen Muhammadiyah Aceh Vol 14, No 2 (2024): Edisi Juli - Desember 2024
Publisher : Universitas Muhammadiyah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37598/jimma.v14i2.2094

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk dan harga terhadap kepuasan pelanggan pada Café Tujuh Semeja Takengon. Penentuan sampel penelitian ini menggunakan rumus purba. Sampel yang digunakan dalam penelitian ini sebanyak 96 pelanggan pada  Café Tujuh Semeja Takengon dan bersedia menjadi responden. Metode analisis yang diterapkan adalah analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa kualitas produk secara parsial berpengaruh terhadap kepuasan pelanggan pada Café Tujuh Semeja Takengon. Harga secara parsial berpengaruh terhadap kepuasan pelanggan pada Café Tujuh Semeja Takengon. Kualitas produk dan harga secara simulatan berpengaruh terhadap kepuasan pelanggan pada Café Tujuh Semeja Takengon. Peningkatan kepuasan pelanggan ditentukann oleh kualitas produk dan harga. Semakin bagus kualitas produk dan semakin terjangkaunya harga maka semakin besar peluang bagi  Café Tujuh Semeja Takengon dalam meningkatkan kepuasan pelanggan.
PENGARUH LITERASI KEUANGAN, KEMUDAHAN, DAN KEAMANAN TERHADAP KEPUTUSAN BERTRANSAKSI MENGGUNAKAN QRIS PADA UMKM DI BSI UMKM CENTER ACEH: Pengaruh Literasi Keuangan, Kemudahan, Dan Keamanan Terhadap Keputusan Bertransaksi Menggunakan Qris Pada UMKM Di Bsi UMKM Center Aceh Alfi Syahrin; Marlizar; Sulfitra
JOURNAL ISLAMIC ECONOMICS AD DIWAN Vol 4 No 2 (2025): AD DIWAN
Publisher : Program Studi Ekonomi Syariah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51192/ad.v4i2.1638

Abstract

This study aims to analyze the influence of financial literacy, ease of use, and security on the decision to transact using QRIS among MSMEs (Micro, Small, and Medium Enterprises) at the BSI MSME Center in Aceh, both partially and simultaneously. The research employs a quantitative approach with descriptive and causal methods. Data were collected through questionnaires distributed to 84 MSME respondents at the BSI MSME Center in Aceh, selected using purposive sampling techniques. Data analysis includes validity and reliability tests, multiple linear regression analysis, and partial and simultaneous hypothesis testing. The results reveal that financial literacy does not have a significant partial effect on the decision to transact using QRIS, while ease of use has a positive and significant partial effect. Security also does not significantly influence the decision to transact. However, simultaneously, financial literacy, ease of use, and security significantly influence the decision to transact using QRIS. The implications of this study highlight the importance of enhancing the ease of use of QRIS through interface simplification and user training, as well as strengthening financial literacy and security to support the adoption of digital payment technologies among MSMEs. These findings can serve as a reference for Bank Syariah Indonesia, the government, and payment service providers in designing educational programs and technological advancements to promote QRIS usage in the MSME sector.
Islamic Tourism Development Strategy: Integrating Local Wisdom and Digital Innovation Marlizar, Marlizar; Lastri, Surna; Erlinda, Erlinda
Share: Jurnal Ekonomi dan Keuangan Islam Vol. 14 No. 1 (2025)
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share.v14i1.26234

Abstract

With its rich cultural heritage and strong religious identity, Aceh Province, Indonesia, has a strategic opportunity for Islamic tourism development. Combining local wisdom and digitalization can create distinctive experiences, boosting visitor numbers and improving community income and welfare. However, significant challenges persist, including limited attraction diversification, inadequate human resources, minimal digital promotion, and insufficient government support and stakeholder coordination. This study aims to formulate a strategic framework for the development of Islamic tourism destinations in Banda Aceh City by integrating local wisdom and digital technologies to enhance community income. Employing a qualitative approach, the study conducted in-depth interviews with nine key informants, including government officials, tourism practitioners, and business actors. The data were analyzed using NVivo 15 software. The results reveal that tourism in Banda Aceh suffers from a lack of innovation, low human resource competence, and the absence of regulatory instruments such as the Regional Tourism Development Master Plan (RIPPARDA) and halal certification. The proposed strategies include collaborative RIPPARDA development, targeted human resource capacity-building, digital marketing, local wisdom-based festival creation, and enhanced policy and stakeholder support. These findings underscore the need for integrated, cross-sector efforts to optimize the potential of halal tourism in supporting inclusive local economic development.========================================================================================================ABSTRAK – Strategi Pengembangan Pariwisata Syariah: Integrasi Kearifan Lokal dan Inovasi Digital. Dengan kekayaan warisan budaya dan identitas keagamaannya yang kuat, Aceh memiliki peluang besar untuk pengembangan pariwisata syariah. Penggabungkan kearifan lokal dengan digitalisasi dapat menciptakan pengalaman unik wisatawan, meningkatkan jumlah pengunjung, serta memperbaiki pendapatan dan kesejahteraan masyarakat. Namun dalam implementasinya terdapat sejumlah tantangan seperti kurangnya diversifikasi daya tarik wisata, rendahnya kapasitas sumber daya manusia, minimnya promosi digital, serta kurangnya dukungan pemerintah dan sinergi antar pemangku kepentingan. Penelitian ini bertujuan untuk merumuskan strategi pengembangan destinasi pariwisata Islam berbasis kearifan lokal dan teknologi digital untuk meningkatkan pendapatan masyarakat di Kota Banda Aceh. Penelitian ini menggunakan pendekatan kualitatif dengan melakukan wawancara mendalam terhadap sembilan informan kunci yang terdiri dari praktisi, pejabat pemerintah, dan pelaku usaha pariwisata yang kemudian dianalisis dengan software NVivo 15. Hasil penelitian menunjukkan bahwa pariwisata di Banda Aceh masih cenderung monoton, sumber daya manusia belum kompeten, serta belum adanya regulasi spesifik seperti Rencana Induk Pengembangan Pariwisata Daerah (RIPPARDA) dan sertifikasi halal. Strategi yang disarankan meliputi penyusunan RIPPARDA secara kolaboratif, penguatan kapasitas sumber daya manusia, promosi digital, pengembangan festival berbasis kearifan lokal, serta dukungan kebijakan dan kerja sama antar pemangku kepentingan. Temuan ini menekankan pentingnya upaya lintas sektor yang terintegrasi untuk mengoptimalkan potensi pariwisata halal dalam mendorong pembangunan ekonomi lokal yang inklusif. 
Implementation of village fund allocation in reducing stunting in children Noviyanti, Rini; Abdullah, Asnawi; Ali, Marlizar
Malahayati International Journal of Nursing and Health Science Vol. 8 No. 7 (2025): Volume 8 Number 7
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v8i7.982

Abstract

Background: The effective allocation of village funds has become a strategic approach to addressing stunting in rural communities. By investing in health, nutrition, sanitation, and educational programs, villages aim to improve maternal and child health outcomes, increase community awareness, and reduce the prevalence of stunting among children. Purpose: To analyze the implementation of village fund allocation in reducing stunting rates Method: A descriptive qualitative approach, specifically focusing on exploratory study. The study took place December 2024 - January 2025, in Peudada District, Aceh. Using total sampling 2 participants were selected, contributor informant inquired head of the stunting locus and head stunting reduction acceleration team. Data collection was carried out using in-depth interviews. The data were analysed using thematic analysis technique. Results: Village Funds have been instrumental in reducing stunting through programs targeting sanitation, supplementary food (PMT), Posyandu activities, direct cash assistance (BLT), and early childhood education (PAUD). Monitoring and evaluation by cadres and village midwives through home visits have improved children’s nutritional status and access to sanitation. Village cadres and officials, supported by the Stunting Committee (Komting), coordinate planning, budgeting, supervision, and community collaboration. Despite challenges such as budget constraints, uneven facility access, and low participation, strengthening coordination, diversifying programs, and applying innovative education methods are essential for sustainable stunting reduction, emphasizing the synergy between health and education sectors. Conclusion: Village officials contribute through budget planning, supervising cadres, and forming stunting committees to increase participation. Programs such as supplementary feeding, sanitation improvements, house rehabilitation, and PAUD have effectively reduced stunting and improved community quality of life.
Financial and Digital Literacy as Catalysts for MSMEs’ Business Sustainability: The Roles of Product Innovation and Creativity Lastri, Surna; Marlizar, Marlizar; Erlinda, Erlinda; Syamsidar, Syamsidar
International Journal of Business Economics (IJBE) Vol 7, No 1 (2025): SEPT 2025 - MARCH 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ijbe.v7i1.24486

Abstract

Purpose – This study aims to analyze the influence of financial literacy and digital literacy on the sustainability of Micro, Small, and Medium Enterprises (MSMEs) by positioning product creativity and product innovation as mediating mechanisms that explain the process of transforming knowledge-based literacy into business sustainability.Methodology – The research used a quantitative approach with a causal design. Data were collected through a structured questionnaire from 95 rattan handicraft MSME actors in Aceh Besar Regency, Indonesia. Data were analyzed using Partial Least Squares Structural Equation Modeling (SEM-PLS) to test the direct and indirect relationships between variables.Findings – The results showed that financial literacy and digital literacy had a positive and significant effect on product creativity and product innovation. Product innovation was found to have a positive and significant effect on business sustainability and to mediate the relationships between financial literacy and business sustainability and between digital literacy and business sustainability. In contrast, product creativity had no significant effect on business sustainability and did not function as a mediator. These findings indicate that financial and digital literacy do not automatically lead to business sustainability without an implementation process that involves product innovation.Originality/Novelty – This research contributes to literature by empirically distinguishing the role of creativity as the ideation stage and innovation as the implementation stage. It shows that product innovation is a key mechanism that transforms financial literacy and digital literacy into business sustainability in traditional industry-based MSMEs.Implications – The findings emphasize the importance of integrating financial literacy and digital literacy programs with efforts to strengthen product innovation capacity. From a practical perspective, the results offer a basis for developing innovation-oriented strategies and policies for MSMEs aimed at fostering long-term business sustainability.
Pengaruh Cita Rasa dan Promosi Melalui Media Sosial Terhadap Keputusan Pembelian Kopi Suhailan, Suhailan; Marlizar, Marlizar; Fuad, Ammar
Journal of Business and Economics Research (JBE) Vol 7 No 1 (2026): February 2026
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jbe.v7i1.9246

Abstract

This study aims to examine the effect of taste and social media promotion on purchasing decisions among consumers of Matrana Coffee in Banda Aceh City. A quantitative approach was employed, with data collected through questionnaires and documentation. The sample consisted of 96 Matrana Coffee consumers, determined using the Purba formula and selected through probability sampling techniques. Data were analyzed using multiple linear regression analysis with t-test and F-test procedures. The findings reveal that taste has a positive and significant effect on purchasing decisions, as indicated by a t value of 2.533, which exceeds the t table value of 1.986. This finding suggests that product taste quality is able to shape positive consumer perceptions, thereby encouraging purchasing decisions. Social media promotion also shows a positive and significant effect on purchasing decisions, with a t value of 15.507 and a significance level of 0.000, indicating that the intensity of promotional activities through social media can increase consumer interest in the product. Simultaneously, taste and social media promotion significantly influence purchasing decisions, as evidenced by an F value of 165.918 and a significance level of 0.000 (<0.05). These results highlight important practical implications for coffee business owners in formulating marketing strategies that emphasize product quality and optimize the use of social media as a promotional tool to enhance consumers’ purchasing decisions.
SOSIALISASI PEMAHAMAN JALUR DISTRIBUSI BARANG DAN JASA DALAM RANGKA PENGUATAN USAHA MIKRO KECIL DI KOTA BANDA ACEH Erlinda Erlinda; Marlizar Marlizar; Zuraidah Zuraidah; Agus Ariyanto; Lisnawati Lisnawati
JURNAL PENGABDIAN KEPADA MASYARAKAT BIDANG PENDIDIKAN Vol 3, No 2 (2021): OKTOBER 2021
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan kegiatan pengabdian kepada masyarakat ini adalah untuk mengedukasi masyarakat tentang bagaimana jalur distribusi barang dan jasa, dalam rangka penguatan usaha mikro kecil di Kota Banda Aceh. Pengabdian ini dilakukan dengan metode ceramah melalui sosialisasi pada masyarakat Gampong Atuek Jawo, Kecamatan Baiturrahman Kota Banda Aceh, dengan sasaran ibu-ibu yang bermukim di kawasan tersebut. Hasil dari pengabdian kepada masyarakayt ini diharapkan mampu memberikan kognisi, afeksi dan perubahan perilaku masyarakat karena adanya peningkatan kesadaran masyarakat akan pentingnya penguatan usaha mikro kecil lokal khususnya masyarakat di Gampong Ateuk Jawo dan Kota Banda Aceh pada umumnya. Penguatan usaha mikro kecil, berawal dari masyarakat dan berakhir pada masyarakat itu sendiri.
SOSIALISASI MEMBANGUN KESADARAN MASYARAKAT UNTUK MEMVIRALKAN DUSUN MON SINGET DESA KAJHU SEBAGAI DESTINASI WISATA BARU DI KABUPATEN ACEH BESAR Lisnawati Lisnawati; Marlizar Marlizar; Erlinda Erlinda; Zuraidah Zuraidah; Agus Ariyanto
JURNAL PENGABDIAN KEPADA MASYARAKAT BIDANG PENDIDIKAN Vol 4, No 1 (2022): APRIL 2022
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari kegiatan Pengabdian Kepada Masyarakat (PKM) ini adalah untuk memperluas wawasan dan pemberdayaan masyarakat sekitar terkait pengembangan desa wisata, serta meningkatkan kesadaran masyarakat akan pentingnya pengelolaan desa wisata. Metode dalam pengabdian masyarakat ini adalah metode analisis deskriptif dengan pendekatan kualitatif. Pelaksanaan program pemberdayaaan dilaksanakan melalui dua tahapan yaitu sosialisasi dan branding. Hasil dari pengabdian kepada masyarakat ini adalahmeningkatnya kesadaran masyarakat sekitar akan pentingnya desa wisata, dan berkeinginan untuk membentuk kelompok sadar wisata (POKDARWIS) serta akan memviralkan pantai dusun Mon Singet Gampong Kajhu Kecamatan Baitussalam Kabupaten Aceh Besar. Kata kunci: Manajemen Strategik, Pariwisata, UMKM, Desa Wisata The purpose of this Community Service (PKM) activity is to broaden the knowledge and empowerment of the surrounding community regarding the development of tourist villages, as well as increase public awareness of the importance of managing tourist villages. The method in this community service is a descriptive analysis method with a qualitative approach. The implementation of the empowerment program is carried out through two stages, namely socialization and branding. The result of this community service is the increasing awareness of the surrounding community about the importance of tourist villages, and the desire to form a tourism awareness group (POKDARWIS) and will make the beach of Mon Singet Village, Gampong Kajhu, Baitussalam District, Aceh Besar District viral.Keywords: Strategic Management, Tourism, UMKM, Tourism Village