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All Journal Jurnal Siasat Bisnis Jurnal Manajemen Bisnis JAM : Jurnal Aplikasi Manajemen JBTI : Jurnal Bisnis : Teori dan Implementasi JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Manajemen Pelayanan Publik Syntax Literate: Jurnal Ilmiah Indonesia Indonesian Journal of Strategic Management Almana : Jurnal Manajemen dan Bisnis Jurnal E-Bis: Ekonomi Bisnis Jurnal Ekuilnomi Jurnal Disrupsi Bisnis Indo-MathEdu Intellectuals Journal Conference Proceedings International Conference on Education Innovation and Social Science Atestasi : Jurnal Ilmiah Akuntansi Indonesian Journal of Strategic Management (IJSM)
Pratminingsih, Sri Astuti
Unknown Affiliation
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Transportation Other

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Consumer Behaviour in Online Travel: How Does Continuous Purchase Behaviour Formed in Digital Age? Pratminingsih, Sri Astuti; Zulganef, Zulganef; Purwaningdyah, Sri Wiludjeng Sunu; Syafie, Nur Aima
Jurnal Manajemen Bisnis Vol. 15 No. 1: March 2024
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.v15i1.19755

Abstract

Research aims: This study aims to understand the role of perceived ease of use, information service function, consumer expectation, and user satisfaction in determining continuous purchase behavior in online travel application users, while considers consumer experience as a moderating variable.Design/Methodology/Approach: This study is carried out using quantitative approach. The data is collected by distributing online questionnaire to users of e-travel application in West Java, Indonesia chosen using purposive sampling. The data is processed using Structural Equation Modeling with Partial Least Square (SEM PLS).Research findings: The results indicate that perceived ease of use, information service function, consumer expectation, and user satisfaction can explain customers’ continuous purchase behavior. In addition, consumer experience can moderate the relationship between user satisfaction and continuous purchase behavior, by which higher experience strengthens the relationship. Theoretical Contribution/Originality: This study contributes to enrich the understanding of how user satisfaction affects continuous purchase behavior by looking at the variables of perceived ease of use, information service function, and user expectation.Practitioners/Policy Implications: This study can be of interest to service providers, especially e-travel application, to provide a good, easy to understand services, as well as information and comfort for its users to remain loyal in using the application.Research Limitations/Implications: This study is only limited to one object, namely users of e-travel application. Future research can use different objects and consider additional variables such as review credibility and perceived enjoyment in determining continuous purchase behavior.
The Mediating Role of Public Service Managerial Capability and Adaptive Service Innovation in the Relationship between Citizen Orientation and Public Entrepreneurship toward Public Service Performance: Evidence from Creative Public Service Organizations in West Java, Indonesia Asmala, Tuti; Kartawan, Kartawan; Sutisna, Deden; Pratminingsih, Sri Astuti
Jurnal Manajemen Pelayanan Publik Vol 10, No 1 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i1.68087

Abstract

This study examined how citizen orientation and public entrepreneurship affect public service performance through public service managerial capability and adaptive service innovation. Guided by the Resource-Based View, Dynamic Capabilities Theory, and Public Value Theory, it argued that citizen-centric and entrepreneurial orientations improved service outcomes when converted into managerial and innovative capacities. Using a quantitative explanatory design, data were collected from 334 managers and administrators in creative and cultural public service organizations across 27 cities and regencies in West Java, Indonesia. These included government cultural centers, vocational training institutions, creative economy agencies, and public-private partnerships. Structural Equation Modeling (SEM) with AMOS 24 tested the hypothesized relationships. The findings indicated that citizen orientation and public entrepreneurship significantly strengthen managerial capability and adaptive service innovation, which subsequently improve service performance. Both mediators exhibit significant partial and sequential mediation effects, confirming their joint role as dynamic mechanisms linking strategy to performance. The study expanded understanding of how creative public organizations can translate strategic orientations into improved service delivery and provides insights for policymakers and administrators to develop managerial capability and foster innovation in public service systems.
Co-Authors ., Zulganef Brahmana, Sunardi. S Dadang Suhardi Deden Sutisna Eriana Astuty Febrianti, R. Adjeng Mariana Hadi, Belani Asmara Hamdani, Maulana Juningsih, Juningsih Kartawan, Kartawan Listianawati, Titin Lusiana, Desi Mahendra, Allana Veda Mahmudah, Nji Raden Laila Mariana Rachmawati Mariana, R. Adjeng Maulana, Adrian Munggaran, Audilla Putri Ningrum, Risya Lestari Purwaningdyah, Sri Wiludjeng Sunu Rashela, Windy Sulaeman, Tina Emillia Supriatno, Gun Gun Suryana Suryana Syafie, Nur Aima Tuti Asmala Wibowo, Teguh Solih Setiyo Widyatami, Kania Yuliana, Lady Zulganef , Zulganef Zulganef Zulganef Zulganef, Zulganef -