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Merlyn Kurniawati
Universitas Nusa Cendana
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)

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ANALISIS EFEKTIVITAS MEDIA CHANNEL DIGITAL DALAM MENDORONG BRAND AWARENESS PT. GOJEK INDONESIA AREA BALI Moensaku, Familya Maria D.L.; Kurniawati, Merlyn; Riwu, Yonas F; Fanggidae, Rolland E.
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 2 (2025): Edisi Mei - Agustus 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i2.5973

Abstract

The study aims to analyze the effectiveness of digital media channels used to increase brand awareness at PT. Gojek Indonesia Area Bali with a digital community based marketing strategy amid increasingly competitive on-demand services. Bali, as an international tourist destination, has heterogeneous consumer characteristics, including local residents and domestic and foreign tourists. Gojek, in the midst of digitalization, leverages social media platforms such as Instagram, TikTok, and YouTube, and utilizes community based content tailored to promotional campaigns that align with the characteristics of local users, culture, and tourists in Bali to build closer relationships and strengthen the brand image among consumers. The research approach uses a sequential exploratory mixed-method combining in depth interviews and participatory observation (qualitative) with a Likert scale survey of active social media users in Bali (quantitative). The effectiveness of digital media channels is then analyzed through three marketing effectiveness indicators by Smith et al. (2023), namely outcome-based (final results in the form of increased brand awareness, new users, and subscription transaction conversions), process-based (content strategy and digital campaign management), and impact-based (engagement rate). The research results indicate that community marketing integrated with digital media and local culture can significantly increase Gojek's brand awareness. User-generated content (UGC) and digital word-of-mouth marketing (eWOM) have proven to expand campaign reach and enhance user emotional engagement. This study contributes to the development of community-based digital marketing strategies in on-demand services and offers practical implications for Gojek to optimize a more personalized, relevant, and contextual digital approach in the Bali region.
Co-Authors ADHAR, ADHAR Aman, Dominikus K T Aman, Dominikus K.T Amtiran, Paulina Y Amtiran, Paulina Yurita Anakay, Yuninra Aplunggi, Tesabela Wulandari Bagung, Valerya Krista Dewi Bari, Ricky Ricard Benu, Yohanes R Bere, Fransiska Bere, Teresita Noviyanti Bukka, Maria Florensia Yosefin Bunga, Markus Christin Anggy Venny Saba D, Yosefina K I D D Dhae, Yosefina K I D D Djawa, Dimas Prayoga Efandri Agustian Fanggidae, Apriana H.J. Fanggidae, Ronald Patrick Costantin Firdayanti, Firdayanti Foenay, Christien C. Hae, Mensen Mone Hale, Hironimus Hamin, Alfianus Hibur, George Noveril Hunin, Stevy Basthiani Immanuel Sihombing, Midian Jachielin H. Lada Kapitan, Niche Lestary Kore, Paulina Lada, Jachielin H. Lae, Arianto M Laga, Mart Lodia Lapudooh, Albert Alan Ledoh, Hoven Anderias Lia Nur Fadhilah Maley, Nindy M S Mamun, Gabriel E L Manehat, Kristiana Mannoradja, Stifanny Magdalin Marisi, Marisi Maru, Euphrasia Yosefina Masan, Cornelis Dedy Meto, Yohanes Moensaku, Familya M.D. Moensaku, Familya Maria D.L. Muku Usu, Maria Yosefina Musdalifa Musdalifa Nastiti, Dyah Wahyu Ndoluanak, Elwa Ni Putu Nursiani Nilan, Odilia Letek Pah, Gracia Herawati Pingak, Rando Yufren Putri, Salva Kemala Rame Hau, Beryl Jabin Rolland E. Fanggidae Salean, Debryana Y Salean, Debryana Y. Sepa, Filemonia Seran, Maria Oktaviani Siokain, Sherly Soka, Virginia Charmelita Sudrajat, Nur Ihsan Arif Taek, Adela Johirputri Taolin, Alvaro Jackrizal Tarsusius Timuneno Tefu, Umi Yuliana Timuneno, Tarsisius Tuan, Stefani Inge I Tukan, Veronika Lady Diana Tulun, Wilhelmus Tungga, Aditiya Fortuna Un, Yustinus Andri Setyo Waleng, Marta C S L Wio, Elizabeth Sancha Yonas F Riwu Yuri Sandra Fa’ah