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All Journal Syifa' MEDIKA: Jurnal Kedokteran dan Kesehatan Jurnal 'Aisyiyah Medika Babul Ilmi Jurnal Ilmiah Multi Science Kesehatan Jurnal Kesehatan Tambusai Lentera Perawat Journal of Innovative and Creativity
Murni, Nani Sari
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Biochemistry, Genetics & Molecular Biology Dentistry Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Kepuasan Pasien Terhadap Pelayanan Di Ruang Rawat Inap RSUD Lubai Ulu Kabupaten Muara Enim Sari, Rica Ratna; Murni, Nani Sari; Asiani, Gema; Suryanti, Dewi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2355

Abstract

Kepuasan pasien diukur berdasarkan lima dimensi kualitas pelayanan menurut model SERVQUAL, yaitu penampilan fisik (tangibility), keandalan (reliability), daya tanggap (responsiveness), jaminan keamanan (assurance), dan sikap peduli (empathy). Survei kepuasan masyarakat yang dilaksanakan pada tahun 2023 di RSUD Lubai Ulu menunjukkan persentase tingkat kepuasan pada unit rawat inap 80,84% dan pada tahun 2024 persentase tingkat kepuasan pada unit rawat inap 82,84%. Data tersebut menunjukan kepuasaan pasien masih dibawah standar mutu yang harus di capai sebesar 90%. Faktor-faktor seperti ketersediaan tenaga medis, fasilitas, kecepatan layanan, serta komunikasi antara tenaga kesehatan dan pasien menjadi elemen kunci yang perlu dianalisis lebih lanjut. Tujuan penelitian ini adalah dianalisisnya kepuasan pasien rawat inap terhadap pelayanan di RSUD Lubai Ulu Kabupaten Muara Enim Tahun 2025. Penelitian ini menggunakan metode kuantitatif dengan desain cross sectional. Populasi dalam penelitian ini adalah seluruh pasien rawat inap RSUD Lubai Ulu dengan jumlah sampel sebanyak 88 orang yang diambil dengan teknik purposive sampling. Penelitian dilaksanakan pada Bulan Mei 2025. Instrumen yang digunakan dalam penelitian ini adalah kuesioner. Hasil penelitian didapatkan ada hubungan antara keandalan dengan kepuasan pasien rawat inap dengan nilai p = 0,000; PR = 1,722. Hal ini mengindikasikan bahwa konsistensi dan ketepatan pelayanan menjadi faktor kunci dalam membentuk kepuasan pasien rawat inap. Disarankan kepada manajemen rumah sakit agar meningkatkan keandalan pelayanan melalui pelatihan dan evaluasi sistem yang berkesinambungan.
Analysis of factors affecting employee performance at Tugu Mulyo Community Health Center: A cross-sectional study Trida, Ayu Anggia; Murni, Nani Sari; Randana, M Prima Cakra
Lentera Perawat Vol. 6 No. 3 (2025): July - September (Issue in Progress)
Publisher : STIKes Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i3.486

Abstract

Background Employee performance at primary healthcare facilities is crucial for meeting the Minimum Service Standards. At Tugu Mulyo Health Center, several programs failed to meet national targets, allegedly due to poor staff performance. Objective This study aimed to analyze the factors influencing employee performance at Tugu Mulyo Health Center, Ogan Komering Ilir Regency. Methods A quantitative analytic study with a cross-sectional design was conducted involving all 74 health workers using total sampling. Data were collected via validated structured questionnaires covering variables such as competence, motivation, work experience, compensation, workload, and performance. Bivariate analysis was performed using Chi-square tests, and multivariate analysis applied logistic regression to identify dominant factors. Results Bivariate analysis found that only the competency variable had a statistically significant relationship with performance (p = 0.030). Multivariate logistic regression confirmed competency as the dominant factor (OR = 0.311; 95% CI: 0.118–0.819; p = 0.018), explaining 10.2% of the variance in employee performance (pseudo R² = 0.102). Other variables such as motivation, compensation, work experience, and workload were not significantly associated with performance. Conclusion Competency is the dominant factor affecting health worker performance at Tugu Mulyo Health Center. Improving employee competency is critical for achieving optimal performance.
A phenomenological study on factors influencing women of childbearing age in the use of intrauterine devices at Gumawang Community Health Center Lanida, Bella Putri; Murni, Nani Sari; Suryani, Lilis; Yusnilasari, Yusnilasari
Lentera Perawat Vol. 6 No. 3 (2025): July - September (Issue in Progress)
Publisher : STIKes Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i3.521

Abstract

Background: The Intrauterine Device (IUD) is one of the most effective long-acting reversible contraceptives, yet its utilization remains low in Indonesia, including at Gumawang Community Health Center, Ogan Komering Ulu Timur District. Predisposing factors such as knowledge, beliefs, and cultural perceptions are believed to contribute to the low uptake of IUDs. Objective: This study aimed to analyze the factors influencing IUD use among women of reproductive age. Methods: A qualitative study with a phenomenological approach was conducted to explore participants’ experiences and perceptions. Data were collected through in-depth interviews and focus group discussions (FGDs) involving 17 informants, including IUD acceptors, non-IUD acceptors, unmet need groups, health workers, and family planning program officers. Data analysis employed reduction, data presentation, and conclusion drawing, supported by source triangulation to ensure trustworthiness. Results: Three major themes emerged: (1) knowledge—variations in understanding IUD definition, duration, benefits, and side effects; (2) beliefs—dominated by fear, shame, and mixed religious views; and (3) culture—community myths and narratives surrounding IUD safety that shape perceptions negatively. These findings demonstrate that misinformation and limited exposure strongly influence decision-making regarding IUD adoption. Conclusion: Knowledge, beliefs, and cultural perceptions significantly affect women’s decisions to use IUDs. Strengthening health education, counseling, and partnerships with community and religious leaders is essential to counter misinformation and improve IUD acceptance.
Analysis of patient satisfaction with electronic medical record services at general hospital: A cross-sectional study Aristian, Muhamad Tito; Murni, Nani Sari; Zaman, Chairil
Lentera Perawat Vol. 6 No. 3 (2025): July - September (Issue in Progress)
Publisher : STIKes Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i3.536

Abstract

Background Patient satisfaction is a critical indicator for evaluating the quality of healthcare services, including electronic medical record (EMR) services in hospitals. As one of the main healthcare providers in Ogan Komering Ilir Regency, Tugu Jaya Regional General Hospital has not yet provided specific data regarding patient satisfaction in its registration unit. Objective This study aimed to analyze factors associated with patient satisfaction with electronic medical record services in the registration unit. Methods A quantitative study with a cross-sectional design was conducted. The study population consisted of all patients registered at the hospital registration unit between January and April 2025. A total of 93 respondents were selected using purposive sampling based on inclusion and exclusion criteria. Data were collected through a structured questionnaire that had been tested for validity and reliability. Data analysis was performed using univariate analysis, bivariate analysis with Chi-square test, and multivariate analysis with multiple logistic regression. Results The findings indicated that education, tangibles, empathy, and assurance were significantly associated with patient satisfaction (p<0.05). Multivariate analysis revealed that tangibles (OR=3.93; 95% CI: 1.44–10.74) and assurance (OR=3.61; 95% CI: 1.15–11.31) were the dominant predictors of patient dissatisfaction. Conclusion Patient satisfaction with electronic medical record services in the registration unit of general hospital was significantly influenced by the dimensions of tangibles, empathy, and assurance, with tangibles identified as the dominant factor. Efforts to improve patient satisfaction should prioritize enhancing physical facilities, fostering empathetic attitudes, and strengthening trust through professional and reliable services.
Co-Authors Abdillah, Novandra Ariani, Debby Utami Siska Aristian, Muhamad Tito Atma Deviliawati Baharudin, Kemas Dianita Ekawati Elyana, Wina Enggar Prasetyo, Enggar Febriyanti, Erlina Fitrianti, Tri Gema Asiani Gema Asiani Harokan, Ali Heroine, Nova Kesumaputri, Bebbi Arisya Lanida, Bella Putri Liana, Yunita Lilis Suryani Linda Marni Mardianita, Mardianita Marlina Marlina Marlioka, Yusi Pangestika, Hanggayu Randana, M Prima Cakra Randana, Muhammad Prima Cakra Rikasari, Dian Rosnita Rosnita Sari, Rica Ratna Sartika, Tri Sayati, Dewi Suliati, Peniza Suryanti, Dewi Syafriati, Nyayu Eka Trida, Ayu Anggia Wahyudi, Arie Wulandari, Fitri Wahyuni Yusnilasari, Yusnilasari Zaman, Chairil