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All Journal JURNAL PENDIDIKAN EKONOMI: Jurnal Ilmiah Ilmu Pendidikan, Ilmu Ekonomi dan Ilmu Sosial JMM (Jurnal Masyarakat Mandiri) OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Manajemen Perhotelan dan Pariwisata Indonesian Journal of Economics and Management Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa
Rahayu, Enik
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Persepsi Pengguna terhadap Kinerja Sistem Pembayaran Tiket dalam Mendukung Manajemen Keuangan BRT Trans Jateng Hidayatunnisa, Adelia; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3048

Abstract

This article aims to analyze users’ perceptions and satisfaction with the performance of the ticket payment system in supporting the financial management of BRT Trans Jateng. The problem is focused on the extent to which the non-cash payment system is able to meet users’ expectations while functioning as an instrument for control, transparency, and efficiency in public transportation financial management. To address this issue, the study adopts an integrative approach based on the Technology Acceptance Model, user satisfaction theory, and public sector financial management concepts. Data were collected through in-depth interviews with users and managers of BRT Trans Jateng, field observations, and supporting documentation, and were analyzed qualitatively using a thematic analysis approach. The findings indicate that the performance of the non-cash payment system not only shapes user satisfaction through aspects of convenience, speed, and security, but also contributes to enhancing transparency and accuracy in financial management. This study reveals that the integration between payment system performance and financial management functions is a key factor in improving the quality of public transportation services. The novelty of this research lies in the integration of user satisfaction and financial management perspectives within a unified analytical framework, which have previously been examined separately. This study concludes that the BRT Trans Jateng ticket payment system functions not only as a transaction tool but also as a strategic mechanism supporting effective and sustainable financial governance.
Co-Authors A, Asnar Juliandri P Aji, Widi Maulana Kurnia Ani Puspitasari Ardhian Ayu Hardiani, Wenefrida Arum, Desta Puspita Aryaningtyas, Aurillia Triani Ayu Rahayu Bakti, Asri Rani Prasetia Bambang Guritno Dewi Astuti Dewi, Idah Kusuma Fau, Karolina Giawa, Bernad Adi Juang Eho Gulo, William Wanseven Gulo, Wita Retenia Hadi, Firno Halawa, Intan Trimei Handayani, Aprilliana Dwi Hanif, Muhammad Fakhri Harefa, Arniman Hendrajaya Hia, Natalia Nofita Hidayatunnisa, Adelia JAMROH, JAMROH Laia, Sari Hati Laraswati Lase, Mencari Maria TH, Alleta Dewi Miftah, Rizki Ndruru, Supardin Nehe, Elisabeth Yusri Ratna Prabowo, Bayu Ade Purnomo, Pungky Dios Putra, Muhammad Azhar Putri, Julian Andriani Rahmawati, Lely Oktavia Ramadhani, Rahayu Rizki Renny Aprilliyani Risyanti, Yustina Denik Riyanto, Agung Sarahono, Herti Trilianti Septa Intiar Setyaningtyas, Margaretha Sihura, Agnes Elsy Wardhany Sunarko, Isnu Hadi Sunarno Sunarno Supriyadi, Andhi Syamsul Hadi Telaumbanua, Derita Telaumbanua, Rani Farnida Waruwu, Firman Waruwu, lisma Waruwu, Septi Rita Christiani Yuliamir, Henry Yustina, Denik Zendrato, Mesaria