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All Journal Jurnal Komunikasi Pembangunan Adi Widya : Jurnal Pengabdian Masyarakat SEIKO : Journal of Management & Business JIKE : Jurnal Ilmu Komunikasi Efek Jurnal Riset Komunikasi Jurnal Komunikasi Nusantara Jurnal Komunikasi Nusantara Jurnal Kajian Komunikasi dan Pembangunan Daerah Nivedana : Jurnal Komunikasi dan Bahasa Jurnal Ilmiah Wahana Pendidikan Journal of Research in Social Science and Humanities Jurnal Kommunity Online CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Dakwatussifa: Journal of Da'wah and Communication Jurnal Ilmiah Multidisiplin Innovative: Journal Of Social Science Research Priviet Social Sciences Journal Da'watuna: Journal of Communication and Islamic Broadcasting Journal of Community Empowerment Masyarakat Berkarya: Jurnal Pengabdian dan Perubahan Sosial INJECT Interdisciplinary Journal of Communication
Soegiarto, Asep
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Implementasi Pejabat Pengelola Informasi dan Dokumentasi (PPID) di Biro Komunikasi Hubungan Masyarakat Kementerian Koordinator Bidang Kemaritiman dan Investasi dalam Memberikan Pelayanan Publik Febrianeu, Annisa; Putriana, Muria; Soegiarto, Asep
Da'watuna: Journal of Communication and Islamic Broadcasting Vol. 4 No. 4 (2024): Da'watuna: Journal of Communication and Islamic Broadcasting (In Press)
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v4i4.3060

Abstract

This research aims to understand how the implementation by the Information and Documentation Management Officer (PPID) of the Coordinating Ministry for Maritime Affairs and Investment (Kemenko Marves) enhances the quality of public services. The government plays a crucial role and bears responsibility in various state aspects, one of which is information and communication. Therefore, Government Public Relations is vital as a communication bridge between the government and the public, aiming to provide clear, transparent, and accurate information to the community. The research employs qualitative methods with purposive sampling techniques, collecting data through interviews, observations, and documentation. This study applies the data analysis techniques popularized by Miles and Huberman (1984) and relates them to Edward III's theory, which analyzes four elements: communication, resources, disposition, and bureaucratic structure in policy implementation. The validity technique used in this research is source triangulation with the subjects being three informants related to the study. The results indicate that the PPID of Kemenko Marves has successfully improved the quality of public services and enhanced the government's image.
Crisis-handling patterns: A multi-case study in Indonesia Rosalina, Indah Fajar; Sari, Wina Puspita; Putriana, Muria; El Farabi, Qoryna Noer Seyma; Soegiarto, Asep; Salsabil, Ghina Balqis; Akhsan, Rivanda Kamil
Priviet Social Sciences Journal Vol. 5 No. 11 (2025): November 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i11.976

Abstract

This study examines crisis communication patterns in cross-sector organizations in Indonesia through case studies of GenFM, PT KAI Commuter, and KitaBisa. GenFM faced a reputational crisis following an on-air joke by a radio host that violated broadcasting ethics, KAI Commuter experienced a security breach of its Multi-Trip Card system that caused financial and reputational damage, and KitaBisa dealt with public allegations of non-transparent donation management. Using a descriptive qualitative approach and guided by Situational Crisis Communication Theory (SCCT), this research analyzes the types of crises, public attribution of responsibility, and communication strategies employed by each organization. Data were collected through in-depth interviews, observations, and secondary document analysis. The findings show that the three organizations adopted distinct communication patterns: KitaBisa emphasized transparency and empathy to restore trust; GenFM prioritized swift clarification and professionalism; and KAI Commuter implemented systematic, collaborative, and technically driven responses. All three rely heavily on digital platforms as primary communication channels. The study highlights that the effectiveness of crisis communication is determined by the alignment between strategies and the nature of the crisis, as well as the organization’s openness to addressing public concerns.
Communication Pattern Typologies in Human-AI Interaction: A Qualitative Thematic Analysis of Chatbot Conversational Dynamics Soegiarto, Asep; Imsa, Mentari Anugrah; Fatimah, Anggun Nadia; Harisaksono, Eko; Rumpaka, Aditya Gilang
INJECT (Interdisciplinary Journal of Communication) Vol. 11 No. 1 (2026)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v11i1.6499

Abstract

Artificial intelligence (AI)-powered chatbots have substantially reshaped the landscape of human-AI interaction, yet questions remain about the communicative behaviors users deploy in these exchanges and how they are shaped by AI system characteristics. This study investigates communication pattern typologies in human-chatbot interactions through qualitative thematic analysis of 150 conversation transcripts across customer service, mental health, and educational contexts. Grounded in social presence theory and affordance theory, and employing reflexive thematic analysis (Braun & Clarke, 2022) with an interpretivist-constructivist epistemological stance, this study identified five typologies of communication patterns: adaptive mirroring (prevalent across the majority of transcripts, 78.7%), emotional scaffolding (frequently manifested, 65.3%), contextual anchoring (emergent in a substantial portion of conversations, 58.0%), conversational repair mechanisms (present in a considerable minority, 42.7%), and trust-building narratives (identified in over one-third of transcripts, 37.3%). These figures reflect descriptive frequency counts indicating the proportion of transcripts in which each pattern was observed; they serve as organizational summaries, not statistical evidence, and patterns are not mutually exclusive. The distribution of these patterns varied across demographic groups and interaction contexts, with younger participants showing comparatively greater communicative flexibility. Results suggest that users deploy socially patterned communicative behaviors in AI-mediated contexts that extend beyond purely task-oriented exchanges. These findings carry implications for designing AI systems that are attentive to the relational and contextual dimensions of user communication in healthcare, education, and customer service.
Co-Authors Abdul Kholik Abdul Kholik Akhsan, Rivanda Kamil Al-Fallah, Sadila Syaumi Amanda Amanda Amelia, Ade Putri Nur Anggun Nadia Fatimah Anugrah Imsa, Mentari Azzahra, Chalissa Libna Dewi, Alfina Rahmah El Farabi, Qoryna Noer Seyma Fajar Rizki, Menati Fajar Saputra, Ghifari Aryapratama Farabi, Qoryna Noer Seima El Febrianeu, Annisa Hadinayu, Atmaradhifa Harianja, Tiurma Elisabet Harisaksono, Eko Imsa, Mentari Anugrah Khotimah, Melani Dwi Menati Fajar Rizki Najah, Shafa Shafira Noer Seyma, Qoryna Puspita Sari, Wina Putri, Amellia Putriana, Muria Qoryna Noer Seyma El Farabi Rosalina , Indah Fajar Rumpaka, Aditya Gilang Salsabil Rizkina, Putri Salsabil, Ghina Balqis sari, wina puspita Shifa Rusliani, Intan Sony Nugratama Hijrawadi Sylphania, Decency Ananda Wina Puspitasari, Wina Wulandari, Ismi Alivia