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All Journal JIK Jurnal Ilmu Komputer JUSIFO : Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika JITK (Jurnal Ilmu Pengetahuan dan Komputer) IKRA-ITH Informatika : Jurnal Komputer dan Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) JURNAL TEKNOLOGI DAN OPEN SOURCE Astonjadro CCIT (Creative Communication and Innovative Technology) Journal JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI JATI (Jurnal Mahasiswa Teknik Informatika) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) IAIC Transactions on Sustainable Digital Innovation (ITSDI) Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service ADI Pengabdian kepada Masyarakat Jurnal (ADIMAS Jurnal) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Impresi Indonesia Journal Of World Science International Journal of Islamic Education, Research and Multiculturalism (IJIERM) Jurnal Locus Penelitian dan Pengabdian Malcom: Indonesian Journal of Machine Learning and Computer Science Jurnal Indonesia Sosial Sains Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Asian Journal of Social and Humanities INOVTEK Polbeng - Seri Informatika Resocia: International Journal of Applied Research and Innovation Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI)
Gerry Firmansyah
Universitas Esa Unggul, Jakarta, Indonesia
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Evaluation of the Implementation of E-Government Public Service Aduan Konten Using E-Govqual, Importance Performance Analysis and Heuristic Evaluation (case study: Ministry of Communication and Information, APTIKA directorate) Nila Rusiardi Jayanti; Gerry Firmansyah; Nenden Siti Fatonah; Budi Tjahjono; Habibullah Akbar
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6640

Abstract

In the current condition of society that is critical in responding to everything, more public services are needed professional, effective, simple, transparent, timely, responsive. Efforts to improve the quality of public services cannot be separated from service evaluation. In order to improve the quality of public services, the Directorate General of Informatics Applications of the Ministry of Communications and Informatics established the Public Service for Aduan konten at the Directorate of Information Application Control (PAI) as a pilot project. So to evaluate the quality of public services, a bureaucratic reform program is carried out at the PAI Directorate through efforts to develop a zone of territorial integrity free from corruption and a clean bureaucratic area to serve. One of the evaluations carried out is for measuring service performance as mandated in the Regulation of the Minister of Administrative Reform Number 14 of 2017 concerning the Community Satisfaction Survey (SKM) on the Implementation of Public Services. This study aims to determine the service quality of the Content Complaint website using the e-Govqual method, while the IPA and heuristic evaluations are to determine the attributes that are priorities for improving service quality, as recommendations to public service providers for Aduan konten. To assess the service quality of the content complaint website, 6 dimensions and 21 e-Govqual attributes are used. Of the 300 respondents who were used as research samples, this study shows the results of the analysis of the level of conformity of the 6 dimensions are 98.03% (<100%) meaning that the public services provided by the Aduan konten website are not satisfactory to users or still not in accordance with user expectations. The result of the average value of the gap between expectations and performance shows the number -0.05 or < 0. With this gap, it can be said that the quality of public service performance of Aduan konten perceived by the public still does not meet what is expected. Attributes that need improvement are those in quadrant A (3 attributes) and quadrant C (8 attributes). Recommendations are given based on the literature/theory for attributes that need to be improved to improve the quality of public services for Aduan konten.
Evaluation of Academic Service Business Processes through a Business Process Improvement Approach (Case Study: Esa Unggul University Learning Administration Bureau) Sigit Purworaharjo; Gerry Firmansyah
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6207

Abstract

Business Process Improvement is a systematic system framework that helps an organization in advancing or improving business processes. To find out the effectiveness of business processes running in academic service processes, it is necessary to evaluate and model existing business processes. The main objective of BPI is to improve business processes and ensure issues in an organization's business processes are handled properly. The use of BPMN is a tool for describing or modeling business process diagrams based on flow chart techniques, assembled to create graphical models of business operations where there are activities and flow controls that define the work order. The results of this study are to evaluate and improve on important functions in the learning administration bureau of Universitas Esa Unggul.
Co-Authors Achmad Randhy Hans Adhi Fernandes Gamaliel Adilah Widiasti Agam Aprianto Agung Mulyono Widodo Ahmad Mutedi Akbar, Habibullah Alandrian Surya Tantra Alandrian Surya Tantra Alexander Alexander, Alexander Alnino Dio Putera Alnino Dio Putera Amelia Sholikhaq Andriana, Dian Andrianto, Eko Andrih Setiawan Andriyanti Asianto Andriyanti Asianto Andriyanti Asianto Anisa Aulia Annazma Ghazalba Anwar Solihin, Muhamad Ardiansyah, Miri Arif Pami Setiaji Arisandi Langgeng Tardiana Asmara, Qiqi Aulia, Anisa Aurel Elviolita Putri Aurel Elviolita Putri Ayu Larasati Azizah, Anik Hanifa Azzam Robbani, Muhammad Bayu Sulistiyanto Ipung Sutejo Bob Tjahjono Budi Aribowo Budi Tjahjono Budi Tjahyono Budi Tjahyono Budi Tjahyono Catur Agus Sulistyo Devi Irawan Dian Fajar Septianto Dodo, La Dudy Fathan Ali Dwi Nurmawaty Dwi Nurmawaty Dwi Pamungkas, Eric Dwiaji, Lingga Dwiputra, Dedy Edi Kartawijaya Eric Dwi Pamungkas Farida Farida Fathan Ali, Dudy Fatonah, Nenden Siti Fernandes Gamaliel, Adhi Fiqar Haytsam Muhammad Dzul Qornain Ghazalba, Annazma Gilang Banuaji Gilang Romadhanu Tartila Gunawan, Sholeh Gusti Fachman Pramudi Habibullah Akbar Hadi, Muhammad Abdullah Hani Dewi Ariessanti Haryoto, Iin Sahuri Hendaryatna Hendaryatna Herwanto, Agus Husni Sastra Mihardja Husni Satra Mihardja Husni Satra Mihardja Ichwani, Arief Indriani Noor Hapsari Intan Setya Palupi Irawan, Devi Irsyadul Anam, Reza Ismiyati Meiharsiwi Kailani Ridwan, M Kartini Kevin Valeri Khairurrahman, Rifqi La Dodo Lingga Dwiaji Lisdiana Lisdiana Lisdiana Lisdiana M Bahrul Ulum, M Bahrul Marzuki Pilliang Master Maruahal Sidabutar Maulana, Syaban Meiharsiwi, Ismiyati Mochamad Afrihans Nurbayin Mochamad Welly Rosadi Muhammad Azzam Robbani Muhammad Ersa Arkhab Muhammad Fajrul Aslim Muhammad Hadi Arfian Muhammad Kailani Ridwan Munawar Muslih, Muhamad Mutedi, Ahmad Narul Sakron Nasihin, Anwar Nenden Siti Fatomah Nila Rusiardi Jayanti Nindyo Artha Dewantara Wardhana Noval Rizky Ramadhan Nugraha, William Nugroho Budhisantosa Popong Setiawati Popong Setiawati Putra, Sipky Jaya Rachman, Riyandi Patu Randhy Hans, Achmad Raynaldi Sandy Raynaldi Sandy Reza Irsyadul Anam Rifqi Khairurrahman Riris Septiana Sita Dewi Riya Widayanti Riyan Asep Susanto Rizky Yananda Rosnanto, Imam Rudy Setiawan Ryan Tri Pamungkas Sabri Alim Sakron, Narul Sandfreni Sea, Rona Aulia Wangsa Sholeh Gunawan Sigit Purworaharjo Siti Fatomah, Nenden Sri Redjeki Sugiyanti, Sri Dewi Suhatati Tjandra Suhendry, Mohammad Roffi Supardi Supardi Supriyade Supriyade Supriyade, Supriyade Syaban Maulana Syafika Zalfanissa Dila Syafika Zalfanissa Dila Trifina Sartamti Valencia Patrice Gracia Pangaribuan Wardhana, Nindyo Artha Dewantara Wibowo, Yudha Widiasti, Adilah Widodo, Agung Mulyo Widodo, Agung Mulyono Wijaya, Jacob S William Nugraha William Nugraha Pratama Laua Yessy Oktafriani Yoggy Montana Hendry Yudha Putra Hadjarati, Panji Ramadhan Yulhendri Yulhendri