Article Per Year (5 Year)
p-Index From 2021 - 2026
2.282
P-Index
This Author published in this journals
All Journal Jurnal Pengabdian Masyarakat AbdiMas Archives Pharmacia Journal of Applied Nursing and Health E-Amal: Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Jamu
Hurit, Hermanus Ehe
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Dentistry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Medicine & Pharmacology Neuroscience Nursing Public Health Veterinary

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Patient Satisfaction with Outpatient Pharmaceutical Services Under the National Health Insurance Scheme in Indonesia: A Cross-Sectional Study Hurit, Hermanus Ehe; Putri, Andini Adinda; Bachri, Nurjannah
Journal of Applied Nursing and Health Vol. 8 No. 1 (2026): Journal of Applied Nursing and Health
Publisher : Chakra Brahmanda Lentera Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55018/janh.v8i1.485

Abstract

Background: The utilization of Indonesia’s National Health Insurance Scheme has increased. However, evidence on patient satisfaction with pharmaceutical services under national health insurance schemes in low- and middle-income countries, particularly using the SERVQUAL framework, remains limited. This gap is important, as Indonesia’s National Health Insurance Scheme patient characteristics may shape perceptions of service quality and inform targeted service improvement strategies. This study aimed to analyze the relationship between Indonesia’s National Health Insurance Scheme patient characteristics and satisfaction with outpatient pharmaceutical services. Methods: A quantitative cross-sectional study was conducted and reported in accordance with the STROBE guidelines. The study involved Indonesia’s National Health Insurance Scheme outpatients at the Pharmacy Installation of Dr. Suyoto Hospital, Jakarta, in 2023, who met the inclusion criteria (aged ≥18 years, received pharmaceutical services, and provided informed consent). Data were collected using a SERVQUAL questionnaire assessing five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. Patient characteristics (gender, age, education, and occupation) were analyzed as independent variables, while satisfaction served as the dependent variable. Associations were examined using Spearman’s rank correlation test. Results: Significant and strong correlations were found between patient satisfaction and age (ρ = 0.71; p < 0.001) as well as education level (ρ = 0.70; p < 0.001). Gender and occupation demonstrated statistically significant but weak associations with satisfaction. Conclusion: Satisfaction with outpatient pharmaceutical services among Indonesia’s National Health Insurance Scheme patients is significantly associated with specific demographic characteristics, particularly age and education. These findings underscore the importance of patient-centered service improvement strategies, with an emphasis on enhancing responsiveness and pharmaceutical communication to improve the quality of Indonesia’s National Health Insurance Scheme services sustainably.
Co-Authors Abna, Inherni Marti agung setiawan Alfiyah, Siti Anantya, Catur Andani, Dhea Julia Antonius Dewanto Purnomo Aprilita Rina Yanti Atilah, Niken Tri Rachmah Ayuni, Dewi Sartika Azzuhra, Hanifah Nur Eden, Yonathan FAJRIANI, NUZUL HILHAMI, HILHAMI Limas, Ayu Linda Handayani, Linda Manuelim, Karin Mellova Amir Muda, Cut Alia Keumala Nafa, Muhammat Khairun Nur, Syurya Muhammad Nurjannah Bachri, Nurjannah Pertiwi, Ratih Dyah Puspitalena, Ayu Putra, Muh Dewa Putri, Andini Adinda Putri, Dara Andini Ramadhani, Rizki Dwi Reinaldo Pradana Salsabilla, Ersa Salsabillah, Salsabillah Sauri, Robby Rijal Setiawan, Miftahul Ilmy Surjana, Vernant