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Journal : Journal of Organizational and Human Resource Development Strategies

The Effect of Influencer Endorsement, Online Customer Reviews, and Brand Image to Purchase Intention Mediated by Customer Trust in Online Shopping Activities on Tiktok Permatasari, Harnung Indah; Wahyudi, Lilik
Journal of Organizational and Human Resource Development Strategies Vol. 1 No. 01 (2024): Journal of Organizational and Human Resource Development Strategies
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/ohds.v1i01.682

Abstract

In shopping online, information plays a key role in decision-making. EWOM, Electronic word of mouth can be used as a reliable source of information. Consumer information is searched for by looking at customer reviews and influencer reviews. They represent various experiences and evaluations of a product that can be taken into consideration. Apart from these two things, Brand Image is also questionable whether it is still influential amidst the many EWOMs circulating. This study aims to examine the effect of influencer endorsements, online customer reviews, and brand image on purchase intentions mediated by trust. In this research, quantitative research was carried out and data were processed from 333 respondents from an online survey spread throughout Indonesia. SEM analyzed the collected data in SmatPLS. The results of the study show that online customer reviews and brand image have an effect on purchase intention and trust, but influencer endorsements do not.
The Intention to Buy Halal Skincare for Men: A Case Study on Kahf Face Wash Product Kurniastuti, Amelia; Wahyudi, Lilik
Journal of Organizational and Human Resource Development Strategies Vol. 2 No. 01 (2025): Journal of Organizational and Human Resource Development Strategies
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/ohds.v2i01.961

Abstract

This study aims to determine the effect of perceived value, perceived risk, brand image, halal certification, and religiosity on beliefs, attitudes, halal awareness, and purchase intentions of halal products. Especially the Kahf brand face wash. The research population is those who are included in the category of Muslim men with an age range of 15-40 years. Its coverage area covers many cities in Indonesia. The analytical test method uses Structural Equation Modeling or SEM with SmartPLS 3. The samples studied were 284 respondents and were taken using purposive sampling techniques. The results of this study found that 8 out of 11 hypotheses were accepted. The accepted hypotheses include the influence of perception on trust, brand image on trust, religiosity on attitudes, halal certification on halal awareness, trust on purchase intentions, trust on attitudes, halal awareness on attitudes, and attitudes on purchase intentions. While the other 3 hypotheses, namely the effect of risk perception on trust, brand image on attitudes, and halal awareness on purchase intention, were found to have no significant effect, or in other words rejected.