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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI PEMEDIASI (Survei pada Nasabah Tabungan Tamades pada PD BKK Karanganyar Cabang Kebakkramat) Mulyono, Rohwiyati &
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol 17, No 3 (2017): Ekonomi dan Kewirausahaan
Publisher : Universitas Slamet Riyadi

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This research aims to analyses the role of customer satisfaction as mediatingvariable of the effect service quality on customer loyalty. This study using sample of100 customers who have savings bank account of Tamades product owned PD BKKin Karanganyar of the Kebakkramat Branchs. To test hypothesis using path analysis.The result shows that (1) service quality has significance effect on customer loyalty,so the hypothesis 1 accepted; (2) service quality has significance effect on customersatisfaction, so the hypothesis 2 accepted; (3) customer satisfaction has significanceeffect on customer loyalty, so the hypothesis 3 accepted; (4) effect of service qualityon customer loyalty mediated customer satisfaction, so the hypothesis 4 accepted.Keywords: service quality, customer satisfaction, customer loyalty

PENGARUH REWARD TERHADAP KINERJA KARYAWAN: PERAN KEPUASAN KERJA DAN KOMITMEN ORGANISASIONAL SEBAGAI PEMEDIASI (Survei pada Karyawan Sales Force Otomotif di Wilayah Surakarta) Rohwiyati, Praptiestrini &
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol 18, No 4 (2018): Jurnal Ekonomi dan Kewirausahaan
Publisher : Universitas Slamet Riyadi

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This research aims to analyses effect (1) reward on job satisfaction (2) reward on the organizational commitment (3) reward on performance (4) job satisfaction on performance (5) organizational commitment on performance (6) reward on performance mediated by job satisfaction (7) reward on performance mediated organizational commitment. This research using samples of 70 automotive sales force in Surakarta region. To test the hypothesis using path analysis. The result shows that (1) reward has significance effect on job satisfaction; (2) reward has not significance effect on organizational commitment, (3) reward has significance effect on performance; (4) job satisfaction has significance effect on performance; (5) organizational commitment has significance effect on performance; (6) effect reward on sales force performance mediated by job satisfaction; (7) effect reward on sales force performance mediated by organizational commitment.Keywords: reward, job satisfaction, organizational commitment, sales force performance

PENGARUH KUALITAS SISTEM INFORMASI MANAJEMEN, LINGKUNGAN KERJA, DAN DESENTRALISASI TERHADAP KINERJA KARYAWAN DI PD. BKK CABANG KARANGANYAR Rohwiyati, Mulyono &
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol 18, No 2 (2018): Jurnal Ekonomi dan Kewirausahaan
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (271.469 KB)

This study aims to determine the effect quality of management information system, work environment and decentralization on employee performance in PD BKK Branch Karanganyar. Hypothesis in this study is quality of management information system, work environment and decentralization have a significant effect on employee performance in PD BKK Branch Karanganyar. This study using sample of 153 respondents. Data analysis technique using multiple linear regression. The results of this study that quality of management information system, work environment and decentralization have a significant effect on employee performance in PD BKK Branch Karanganyar.Keywords: quality of management information system, work environment, decentralization, performance.

Peran Perceived Value Dalam Memoderasi Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Kuliner Kota Barat Solo Rohwiyati Rohwiyati; Praptiestrini Praptiestrini
Jurnal REKOMEN (Riset Ekonomi Manajemen) Vol 4, No 1 (2020)
Publisher : Universitas Tidar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31002/rn.v4i1.2076

Competition in the culinary business in the city of Solo is currently very tight, and critical consumer demands are an important problem for entrepreneurs to always provide high satisfaction to customers. Service quality is not enough to satisfy customers, but it needs to be high value for customers. This study aims to analyze (1) effect service quality and perceived value on customer satisfaction; (2) effect perceived value on customer satisfaction; (3) effect service quality on customer satisfaction moderated of perceived value. This research using sample 100 customers who buy culinary in Kota Barat Solo Area. Data collecting with questionaire technique through validity and reliability test. The data analyse using regression linear analysis and absolute residual test, and previously the researcher using classical assumption test. Results of this research showed that (1) service quality have a significantly effect on customer satisfaction; (2) perceived value have a significantly effect on customer satisfaction; (3) perceived value has moderate the effect of service quality on customer satisfaction.

Pengaruh Aspek Tangibles, Responsiveness, Assurance dan Emphaty dalam Pelayanan Perbaikan Terhadap Kepuasan Pelanggan di Kantor Pusat Perusahaan Daerah Air Minum (Pdam) Kabupaten Karanganyar Fajar Wahyu Karyadi; Kim Budiwinarto; R Rohwiyati; Roch Mulyani; Astrid Widayani
JURNAL AKUNTANSI DAN MANAJEMEN MUTIARA MADANI Vol 6 No 2 (2018): Jurnal Akuntansi dan Manajemen Mutiara Madani
Publisher : SEKOLAH TINGGI ILMU EKONOMI NGANJUK

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In this research has the objective to determine the effect tangible aspects, responsiveness, assurance and empathy in service improvements to customer satisfaction in the Perusahaan Daerah Air Minum (PDAM) Karanganyar either partially or simultaneously. The hypothesis in this study are: Suspected tangible aspects, responsiveness, assurance and empathy in service improvements significant effect on customer satisfaction in the Perusahaan Daerah Air Minum (PDAM) Karanganyar either partially or simultaneously. Necessary data in this study are primary data obtained by questionnaire from a sample of 52 respondents. Analysis of the data used in this research is multiple linear regression,t test, F test and coefficient of determination. The results of data analysis in this study can be concluded that the tangible aspects, responsiveness, assurance and empathy in service improvements significant effect on customer satisfaction in the Perusahaan Daerah Air Minum (PDAM) Karanganyar either partially or simultaneously.

Pengaruh Extrinsic Reward terhadap Kepuasan Kerja Karyawan dengan Motivasi sebagai Variabel Mediasi (Studi pada Karyawan Restoran Mie Gacoan Surakarta) R Rohwiyati
JURNAL AKUNTANSI DAN MANAJEMEN MUTIARA MADANI Vol 7 No 2 (2019): Jurnal Akuntansi dan Manajemen Mutiara Madani
Publisher : SEKOLAH TINGGI ILMU EKONOMI NGANJUK

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The problem of this study that job satisfaction is declining, this is indicated by the high level of absenteeism and labor turnover. This research aims to analyses (1) significance effect of extrinsic reward on employee motivation (2) significance effect of extrinsic reward on employee job satisfaction (3) significance effect of motivation on employee job satisfaction (4) effect of extrinsic reward on employee job satisfaction, through motivation as mediating variable. This research using samples of 93 employee of the Mie Gacoan Restaurant in Surakarta city. Data collecting with questionnaire technique through validity and reliability test. To test the hypothesis using path analysis. Findings (1) extrinsic reward has significance effect on motivation, (2) extrinsic reward has significance effect on employee job satisfaction, (3) motivation has significance effect on employee job satisfaction, (4) motivation mediates the effect of extrinsic reward on employee job satisfaction. The contribution of this research can be used as a leadership policy to pay more attention to extrinsic rewards that can increase employee motivation and job satisfaction. This research can contribute to the development of human resource literature and as a reference for similar research.

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI PEMEDIASI (Survei pada Nasabah Tabungan Tamades pada PD BKK Karanganyar Cabang Kebakkramat) Rohwiyati & Mulyono
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol. 17 No. 3 (2017): Jurnal Ekonomi dan Kewirausahaan : September
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (105.132 KB)

This research aims to analyses the role of customer satisfaction as mediatingvariable of the effect service quality on customer loyalty. This study using sample of100 customers who have savings bank account of Tamades product owned PD BKKin Karanganyar of the Kebakkramat Branchs. To test hypothesis using path analysis.The result shows that (1) service quality has significance effect on customer loyalty,so the hypothesis 1 accepted; (2) service quality has significance effect on customersatisfaction, so the hypothesis 2 accepted; (3) customer satisfaction has significanceeffect on customer loyalty, so the hypothesis 3 accepted; (4) effect of service qualityon customer loyalty mediated customer satisfaction, so the hypothesis 4 accepted.Keywords: service quality, customer satisfaction, customer loyalty

PENGARUH KUALITAS SISTEM INFORMASI MANAJEMEN, LINGKUNGAN KERJA, DAN DESENTRALISASI TERHADAP KINERJA KARYAWAN DI PD. BKK CABANG KARANGANYAR Mulyono & Rohwiyati
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol. 18 No. 2 (2018): Jurnal Ekonomi dan Kewirausahaan : Juny
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (271.469 KB)

This study aims to determine the effect quality of management information system, work environment and decentralization on employee performance in PD BKK Branch Karanganyar. Hypothesis in this study is quality of management information system, work environment and decentralization have a significant effect on employee performance in PD BKK Branch Karanganyar. This study using sample of 153 respondents. Data analysis technique using multiple linear regression. The results of this study that quality of management information system, work environment and decentralization have a significant effect on employee performance in PD BKK Branch Karanganyar.Keywords: quality of management information system, work environment, decentralization, performance.

Analisis Faktor-Faktor Yang Mempengaruhi Penggunaan Informasi Akuntansi Berbasis E-Commerce pada UMKM (Studi Kasus pada Usaha Mikro, Kecil, dan Menengah di Kabupaten Wonogiri) Sulistya Sulistya; Rohwiyati Rohwiyati; Indrian Supheni
JURNAL AKUNTANSI DAN MANAJEMEN MUTIARA MADANI Vol 10 No 2 (2022): Jurnal Akuntansi dan Manajemen Mutiara Madani
Publisher : SEKOLAH TINGGI ILMU EKONOMI NGANJUK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59330/ojsmadani.v10i2.142

MSMEs are one of the business pillars that have an important role in the ‎Indonesian economy as evidenced by their contribution to GDP of 61.07% or ‎equivalent to 8,573.89 trillion rupiahs. In this all-digital era, MSME activities are ‎already using e-commerce in the transaction process. One of the things that affect ‎the performance of MSMEs is the recording of financial accounting related to ‎business decision-making such as investment and so on. Accounting knowledge, ‎business scale, and education level of MSME business owners are factors that ‎influence the use of e-commerce-based accounting information in MSMEs. The purpose of this ‎study was to find out the influence of knowledge, business scale, and level of ‎education on the use of e-commerce-based accounting information in MSMEs. ‎The data analysis method used was multiple linear analysis with a sample of ‎MSMEs that have used e-commerce-based accounting information in Wonogiri ‎Regency. The results obtained were the significance value of accounting ‎knowledge was 0.006 <0.05, which means this variable had a significant and ‎positive influence on the use of e-commerce-based accounting information. The ‎significance value of the business scale was 0.000 <0.05, which means this ‎variable had a significant and positive influence on the use of e-commerce-based ‎accounting information. The significance value of education level was 0.000 ‎‎<0.05, which means this variable had a significant and positive influence on the ‎use of e-commerce-based accounting information. The conclusion obtained is that ‎the three variables, namely accounting knowledge, business scale, and level of ‎education had a significant and simultaneous influence on the use of e-commerce-‎based accounting information with a significance value of 0.000 <0.05.‎

PENYULUHAN PENGEMBANGAN MOTIVASI WIRAUSAHA BUDIDAYA TANAMAN OBAT KELUARGA (TOGA) PADA KELOMPOK WANITA TANI (KWT) DESA SEWUREJO KECAMATAN MOJOGEDANG KABUPATEN KARANGANYAR Praptiestrini; Rohwiyati
SURAKARTA ABDIMAS JOURNAL Vol. 1 No. 1 (2022): Surakarta Abdimas Journal
Publisher : FAKULTAS EKONOMI UNIVERSITAS SURAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/saj.v1i1.94

Penyuluhan pengembangan motivasi wirausaha budidaya Tanaman Obat Keluarga (TOGA) pada Kelompok Wanita Tani (KWT) di Desa Sewurejo Kecamatan Mojogedang Kabupaten Karanganyar bertujuan untuk meningkatkan pemberdayaan wanita agar mampu memberikan sumbangan manfaat ekonomi dan menambah penghasian keluarga. Kegiatan ini diselenggarakan pada hari Rabu, 7 Maret 2018 di Balai Desa Sewurejo dengan peserta sebanyak 25 orang. Metode pelaksanaan kegiatan dilakukan dengan ceramah, tanya jawab, serta diskusi. Respon masyarakat sangat baik terhadap kegiatan tersebut dan mengakui bahwa dapat meningkatkan kesadaran dalam memanfaatkan pekarangan dan alam sekitar untuk pengembangan dan budidaya tanaman obat keluarga yang mampu membawa pada peningkatan kesejahteraan keluarga. Kata kunci: penyuluhan, tanaman obat keluarga, manfaat ekonomi Abstract Counseling on the development of entrepreneurial motivation for family medicinal plant cultivation (TOGA) in the female farmer group (KWT) in Sewurejo Village, Mojogedang District, Karanganyar Regency aims to increase women’s empowerment to be able to contribute economic benefit and increase family income. This activity was held on Wednesday, March 7th, 2018 at the Sewurejo Village Hall with 25 participants. The method of implementing activities is carried out by speech session, question and answers session, and discussion. The community has responded very well these activities and acknowledges that it can increase awareness in utilizing the yard and surrounding nature for the development and cultivation of family medicinal plants which could lead to increase family welfare. Keywords: counseling, family medicinal plants, economic benefit

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