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OPTIMALISASI PRINSIP GOOD GOVERNANCE UNTUK MENINGKATKAN PELAYANAN PUBLIK DI KABUPATEN BIREUEN Fitri Ernalis; Taufik Jahidin; Yusrawati; Afriana; Muhammad Iqbal
Ekasakti Jurnal Penelitian dan Pengabdian Vol. 4 No. 1 (2024): (EJPP) Ekasakti Jurnal Penelitian & Pegabdian (November 2023 - April 2024)
Publisher : LPPM Universitas Ekasakti

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Abstract

The concept of good governance plays a crucial role in creating an effective, efficient, and independent local government, especially in the field of population administration. The Population and Civil Registration Office of Bireuen Regency strives to implement the principles of good governance but faces various challenges that hinder the optimization of public services. These challenges include the suboptimal performance of bureaucratic apparatus, a lack of transparency and accountability, and bureaucratic complexities that result in citizens feeling obstructed in meeting their administrative needs. Additionally, low participation from both the community and the private sector in policy-making and program evaluation creates a gap between the government, society, and private entities, often leading to policies that do not align with the expectations and needs of the people. This study aims to evaluate the implementation of the principles of good governance in the service of issuing electronic ID cards (e-KTP) at the Population and Civil Registration Office of Bireuen Regency. The method used is a qualitative approach, with analysis based on good governance principles according to the National Institute of Public Administration. The results of the study indicate that the implementation of good governance principles in public services, particularly in the issuance of e-KTP, has not been optimal. This is evident from the gap between established policies and the realities on the ground, where citizens still face various obstacles in accessing fast, transparent, and accountable services. Therefore, it is essential for the Population and Civil Registration Office to continually improve service quality, enhance community involvement, and ensure that good governance principles are consistently applied to create a better and more responsive government that meets the needs of the people.
Pengaruh Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Pelanggan (Studi Kasus pada Ayam Geprek Woow Matangglumpangdua) Maula, Rahmatul; Firmansyah, Denny; Diah, Muhammad; Afriana
Lentera : Jurnal Ilmiah Sains, Teknologi, Ekonomi, Sosial, dan Budaya Vol. 8 No. 2 (2024): LENTERA, MEI 2024
Publisher : LPPM Universitas Almuslim

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Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan promosi terhadap kepuasan pelanggan (Studi kasus pada ayam geprek woow matangglumpangdua). Penelitian ini menggunakan metode penelitian kuantitatif. Populasi dalam penelitian ini seluruh pelanggan rumah makan ayam geprek woow matangglumpangdua dan jumlah sampel sebanyak 100 orang. Data dikumpulkan dengan menyebarkan kuesioner. Berdasarkan hasil penelitian dengan pengujian hipotesis secara persial (uji t) menununjukkan bahwa variabel kualitas pelayanan (X1) memiliki nilai thitung sebesar 2,098 sedangkan ttabel sebesar 1,660. Hal ini menunjukkan thitung. >ttabel, maka hasil penelitian menolak HO dan menerima Ha. Variable promosi (X2) memilikinilai thitung sebesar 2,085 sedangkan ttabel sebesar 1,660. Hal ini menunjukkan thitung. >ttabel, maka hasil penelitian menolak HO dan menerima Ha. Maka dapat disimpulkan bahwa secara parsial variable kualitas pelayanan dan promosi masing-masing berpengaruh positif terhadap kepuasan pelanggan. Sedangkan berdasarkan pengujian hipotesis secara simultan (uji F), menunjukkan bahwa Fhitung sebesar 5,014 dengan tingkat signifikasi 0,006, sedangkan nilai Ftabel sebesar 3,09. Maka dapat ditulis Fhitung > Ftabel (5,014 > 3,09). Hal ini mengkonfirmasi penolakan HO dan menerima Ha yang bermakna bahwa secara bersama-sama variable kualitas pelayanan dan promosi berpengaruh signifikan terhadap kepuasan pelanggan
Co-Authors -, M Saleh Ahmad Syatir Anwir mk. Sulu Aprilandani Arianto, Tomi Aryani, Roza br Sitepu, Riski Anjeli Oktavia Diah, Muhammad Elmawati Evi Kurniawati Firmansyah, Denny Fitri Ernalis Hakim Muttaqim Hamdani Hidayati, Suci JAMALUDIN Jamba, Jamba Juliana Kadek Desi Martini Lilis M. Rasyidin Maula, Rahmatul Mohassagif Muhammad Iqbal MUHAMMAD RIZAL MUHTAR LUTFI Nelva Rolina Nudiatulhuda Mangun Nurmasyitah Putri Nur fahirah armiati Rita Yunus Rizal Saleh, M Shofia Nurun Alanur S Sukmawati Sukmawati Taufik Jahidin, Taufik Yosafat Yusrawati Yusrawati