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All Journal Jurnal Ilmiah Edunomika (JIE) Jurnal Manajemen Pelayanan Hotel Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Cahaya Mandalika JURNAL PENGABDIAN KEPADA MASYARAKAT CAHAYA MANDALIKA (ABDIMANDALIKA) Industrial and Domestic Waste Management Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Mekar Jurnal Menata Jurnal Ekonomika Manajemen Dan Bisnis Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Journal of Business and Management Inaba Journal of Community Research & Engagement (JCRE)
Sukmamedian, Haufi
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The Role of Whatsapp Business Application in Improving the Service Performance of Front Office Staff of Four Points By Sheraton Hotel Batam Junita, Junita; Sukmamedian, Haufi; Lubis, Arina Luthfini; Supardi, Supardi
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080207

Abstract

Effective communication is crucial in the hospitality industry, yet there remain gaps in understanding how digital tools influence service quality and guest satisfaction. This study investigates the impact of WhatsApp Business on communication practices and service delivery at Four Points by Sheraton Batam. With the rapid evolution of technology, the hospitality sector must adapt to meet contemporary guest expectations. Utilizing a qualitative research approach, data were gathered through in-depth interviews and observations of staff and guest interactions over a three-month period. Findings reveal that WhatsApp Business significantly enhances responsiveness, streamlining communication between staff and guests. Staff reported that the application facilitated quicker resolutions of guest requests and complaints, ultimately contributing to a more positive overall experience. Moreover, the study found that effective use of WhatsApp Business improved accessibility, making it easier for guests to voice their needs. While these results are promising, the research also highlights that factors such as staff training, management commitment to customer service, and existing operational protocols play critical roles in determining overall service quality. This study underscores the relevance of integrating digital communication tools within the hospitality sector and provides insights applicable to other service-oriented fields, including school counseling. In conclusion, the adoption of digital tools like WhatsApp Business can substantially elevate guest experiences, aligning with contemporary expectations in the digital age. However, limitations such as a small sample size and the focus on a single hotel indicate the need for further research to explore the long-term effects of digital communication tools in enhancing service quality within the hospitality industry.
HALAL METAVERSE TOURISM: STRATEGY TO CREATE INDONESIA AS THE CENTER FOR ISLAMIC TOURISM IN THE WORLD Sukmamedian, Haufi; Ilham, Wahyudi
JURNAL ILMIAH EDUNOMIKA Vol 8, No 3 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i3.14725

Abstract

Abstract Tourism in Indonesia is an important economic sector. In this modern era, rapid technological developments have had a major impact on various sectors, including the tourism industry. Apart from being an economic engine, tourism is considered capable of reducing unemployment. In the national economy, tourism is a sector that is expected to increase the country's foreign exchange earnings. Indonesia is listed as the country with the second largest Muslim population in the world after Pakistan, which is expected to become a skilled driver of halal tourism in developing destinations. After the Covid-19 pandemic, tourism in Indonesia declined. Based on a Statista report, the world tourism sector lost 100.8 million jobs in 2020. Asia Pacific was the tourist area most affected by the pandemic, which lost 63.4 million jobs. One effort to restore tourism in Indonesia is by implementing metaverse tourism innovation as an effort to restore the tourism sector post-pandemic, especially to suppress the phenomenon of overtourism. Metaverse technology can help all aspects of life in the economic, educational and business sectors. It is hoped that the use of Metaverse technology can become a strategy to make Indonesia a center for Islamic tourism in the world. This research is qualitative research with a descriptive approach. Researchers use research data in the form of secondary data obtained from a number of credible sources such as scientific articles, books and a number of other sources that are credible and commonly used in research. These data were analyzed using analytical tools with stages of data collection, data selection, data reduction and drawing conclusions. Keywords: Halal Metaverse Tourism, Indonesia, Tourism
Barista And Mixology Business Development Training For The Student Community In Barelang Prison, Batam City Dailami; Thamdzir, Moh.; Sukmamedian, Haufi; Irwansyah Rezeki, Syailendra Reza; Ulum Lubis, Taufik Bachrul
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.329

Abstract

The Barista and Mixology Business Development Training is a program designed to teach participants basic and advanced skills in two main areas: barista (coffee preparation) and mixology (preparation of alcoholic and non-alcoholic beverages). The main objective is to improve the quality and expertise in managing and developing businesses in these sectors. This training typically covers various topics, such as Barista Skills, Espresso coffee-making techniques, Latte art (the art of creating pictures on coffee with milk), Introduction to different types of coffee and how to choose them, Techniques for serving and interacting with customers, Mixology, Fundamentals of beverage preparation (both alcoholic and non-alcoholic), Combining ingredients and drink recipes, Aesthetics and presentation of beverages, Compliance with regulations in the beverage industry, Business Management, Business planning and marketing strategies, Inventory and cost management, Interpersonal skills and customer service. The participants of this training usually include business owners, managers, or individuals interested in starting or improving their business in the coffee and beverage industry. This training can be conducted in the form of intensive workshops, seminars, or long-term courses, depending on the organizer and the program's objectives.
Tourism Awareness Socialization For Students At Of Madrasah Aliyah Industri Al-Jabar, Batam City Thandzir, Moh.; Dailami; Ilham, Wahyudi; Sukmamedian, Haufi; Pratama, Tito; Yusuf, Abd Rahmad
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.330

Abstract

is an initiative aimed at increasing awareness and understanding among the public and stakeholders regarding sustainable tourism practices. This program emphasizes education and information on the importance of preserving the environment, respecting local cultures, and supporting the economies of communities involved in the tourism industry. Through education, training, and advocacy, this initiative seeks to encourage responsible behavior from all parties involved in tourism activities, with the goal of creating long-term positive impacts on tourism destinations as a whole
Enhancing Service Quality At Mai (Madrasah Aliyah Industry) Al-Jabar Batam Through Service Management Training Lapotulo, Nensi; I Wayan Thariqy Kawakibi Pristiwasa; Sukmamedian, Haufi; Thandzir, Moh; Dailami, Dailami; Yusuf, Abd Rahman
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.350

Abstract

This community service activity aims to improve the understanding, skills, and attitudes of teachers, administrative staff, and students regarding excellent service implementation. This training employed the participatory action research (PAR) method, which actively involves all stakeholders in planning, executing, and evaluating the activity. The results indicate significant improvements in participants' understanding of the essential concepts of excellent service, including reliability (accuracy), responsiveness (quick response), empathy (emotional learning), assurance (trustworthiness), and tangibles (physical evidence). Participants experienced a shift in perspective, recognizing that excellent service is not merely administrative routines but a professional responsibility for building trust and satisfaction among service recipients. The training also highlighted a paradigm shift from traditional approaches to more participatory and solution-oriented practices, fostering a collaborative culture of continuous service improvement. Through simulations, case studies, and group discussions, participants were equipped with practical skills to apply excellent service concepts effectively. The impact of this training is reflected in improved service quality at MA Industri Al-Jabar, which contributes to enhancing the institution's credibility and satisfaction among students, parents, and the broader community. The findings emphasize the need for sustainable and ongoing training to ensure that excellent service becomes a core cultural practice within educational institutions.
ANALISIS PENERAPAN POTONGAN HARGA (DISKON) TERHADAP VOLUME PENJUALAN DI MR.B COFFEE BATAM Jeslin, Jeslin; Dailami, Dailami; Thandzir, Moh.; Mikasari, Dewi Aurora; Irwansyah Rezeki, Syailendra Reza; Sukmamedian, Haufi
JURNAL MENATA Vol. 4 No. 1 (2025): MEI 2025
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmt.v4i1.361

Abstract

Volume penjualan ialah jumlah hasil produk yang dihasilkan atau kegiatan penjualan yang didapatkan dari transaksi dengan ukuran tertentu. Salah satu strategi promosi yang sudah teruji dan banyak dilakukan adalah melakukan pada coffeeshop potongan harga (diskon) untuk menarik perhatian konsumen. Setiap konsumen menyukai potongan harga. Karena potongan harga tidak hanya menguntungkan konsumen namun juga menguntungkan bisnis itu sendiri. Rumusan masalah pada penelitian ini yaitu untuk mengetahui bagaimana Analisis penerapan potongan harga (diskon) terhadap volume penjualan di Mr.B Coffee Batam. Penelitian ini menggunakan metode kualitatif dengan analisis SWOT. Teknik pengumpulan data dilakukan melalui wawancara dengan owner, waiters dan pengunjung.Teknik analisis data yang digunakan adalah pengumpulan data, reduksi data, triangulasi data, analisis strategi SWOT. Dari hasil wawancara yang dilakukan, observasi, dokumentasi terdapat 8 kekuatan yang pertama pelayanan yang ramah, kualitas produk tetap terjaga, varian menu waffle menjadi unggulan, lokasi strategis, rasa minuman yang enak, mendapatkan rating tinggi di aplikasi ojek online, selanjutnya ditemukan 5 kelemahan yaitu ruangan tidak terlalu besar, menu tidak bervariasi, produk yang sering dilakukan potongan harga hanya 2 jenis minuman dan potongan harga yang terlalu sering bisa menurunkan persepsi eksklusivitas dan kualitas. Hasil selanjutnya peluang ditemukan 4 yaitu promosi produk baru, kerjasama dengan mitra bisnis local dan terdapat 3 ancaman yaitu penurunan margin keuntungan, ketergantungan konsumen pada potongan harga dan persaingan dengan coffeeshop lain. Berdasarkan gambar 4.4 titik koordinat berada di area kuadran II yaitu Strategi ST (Strenght-Threat) mengandalkan kekuatan internal yang dimiliki oleh organisasi agar dapat mengatasi atau mengurangi dampak dari ancaman yang ada di lingkungan eksternal.
Restaurant Understanding Training For Students At Al-Jabar Private Vocational School Batam Pratama, Tito; Dailami, Dailami; Thandzir, Moh.; Sukmamedian, Haufi; Ulum Lubis, Taufik Bachrul
JURNAL KEKER WISATA Vol. 3 No. 2 (2025): JULI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i2.400

Abstract

Restaurant Understanding Training is an educational activity designed to equip students with basic knowledge and skills regarding the world of work in the restaurant sector. The training material includes an introduction to types of restaurants, service standards, work procedures, cleanliness management, and professional ethics in serving customers. Through this training, participants are expected to be able to understand the workflow in the restaurant industry and increase their readiness to face the world of work and entrepreneurship in the culinary sector
Management Training On Tourism Development For Students At The Industrial May Of Al-Jabar Batam Thandzir, Moh.; Dailami, Dailami; Pratama, Tito; Sukmamedian, Haufi; Ilham, Wahyudi; Yusuf, Abd Rahmad
JURNAL KEKER WISATA Vol. 3 No. 2 (2025): JULI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i2.404

Abstract

Management Training on Tourism Development is an educational activity that aims to increase the knowledge and skills of participants, especially MA students, in the field of tourism. This activity includes material on the basics of tourism management, destination development strategies, tourism promotion, as well as the role of the younger generation in supporting the local tourism sector. Through this training, participants are expected to be able to understand the importance of good management in supporting the progress of the tourism industry and be ready to become active actors or supporters in tourism development in their respective regions
PELATIHAN KETERAMPILAN DAN PENGETAHUAN HANDUK LEMBAB (OSHIBORI) Lapotulo, Nensi; Sukmamedian, Haufi; Mulyadi, Mulyadi
JURNAL KEKER WISATA Vol. 2 No. 1 (2024): JANUARI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i1.211

Abstract

Moist towel (osihibori) skills and knowledge training aims to increase knowledge and skills in making and managing it. Oshibori is wet towel used to clean hands in hotels, restaurants and other public places. This training was carried out with the aim of improving service quality and guest satisfaction. Skills and knowledge training consists of understanding, folding techniques and presentation techniques. Training is carried out using lecture, demonstration and direct practice methods. The results show that participants can improve their knowledge and skills in managing oshibori well.  
PENGEMBANGAN PARIWISATA BERBASIS ECOTOURISM DI SITU GUNUNG SUKABUMI Sukmamedian, Haufi
JURNAL MANAJEMEN KULINER Vol. 1 No. 1 (2022): FEBRUARI 2022
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmn.v1i1.6

Abstract

Ecotourism is a tourist trip to an environment, both natural and artificial, as well as existing culture, which is informative and participatory, which aims to ensure the preservation of nature and socio-culture. So, ecotourism activities directly provide access for everyone to see, know, and enjoy the natural, intellectual and cultural experiences of the local community. This research is quantitative descriptive research with tools or instruments to measure, among others: observation, documentation, interviews and questionnaires. This research uses Important Performance Analysis, Customer Satisfaction Analysis and SWOT Analysis methods which are tools to assess the level of importance and performance of Situ Gunung attractions, visitor satisfaction with the performance of Situ Gunung managers and the formulation of development strategies for Situ Gunung managers, then the average value The average level was analyzed on the Importance-Performance Matrix, Customer Satisfaction analysis and SWOT sample and the population is Situ Gunung visitors.
Co-Authors ., Dailami Afriani, Miratia alhamdi, rezki Anggoro, Muhammad Roberto Ariansya, Bojes Asman Abnur, Asman Batti, Marlow Shane Br Pakpahan, Tiara Joy Disry Cherryline, Violetta DAILAMI Dailami - Eryd Saputra Fransiska, Mischella I Wayan Thariqy Kawakibi Pristiwasa Ilham, Wahyudi Irmalya, Gita Irwansyah R, Syailendra Reza Irwansyah Rezeki, Syailendra Reza Irwansyah Rezeki, Syalendra Reza Jeslin, Jeslin Junita Junita Kurnia, Okki Lapotulo, Nensi Lubis, Arina Luthfini Lubis, Taufik Bachrul Ulum Malau, Lastaria Maldin, Siska Amelia Mikasari, Dewi Aurora Mulyadi Mulyadi Nensi Lapotulo Nyoman Budiartha R.M. Permatasari, Mustika Pratama, Tito Pristiwasa, I Wayan Thariqy Kawakibi Rhomadani, Muhammad Simatupang, Devid Trinaldo Simatupang, Violetta Cherryline Sipayung, Natal Olotua Suciadi, Prisila Natacia Supardi Supardi Superwiratni Syafruddin Rais, Syafruddin Thamdzir, Moh Thamdzir, Moh. Thandzir, Moh Thandzir, Moh. Ulum Lubis, Taufik Bachrul Wahyudi Ilham Widi Hardini, Widi Wijaya, Hana Yudha Wardani Yusuf, Abd Rahmad Yusuf, Abd Rahman