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All Journal Jurnal Ilmiah Edunomika (JIE) Jurnal Manajemen Pelayanan Hotel Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Cahaya Mandalika JURNAL PENGABDIAN KEPADA MASYARAKAT CAHAYA MANDALIKA (ABDIMANDALIKA) Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Mekar Jurnal Menata Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Journal of Business and Management Inaba Journal of Community Research & Engagement (JCRE)
Sukmamedian, Haufi
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Veterinary Other

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The Influence of Service Quality on Visitor Satisfaction at Tiban Global Night Market Shopping Tourism in Batam Lapotulo, Nensi; Afriani, Miratia; Sukmamedian, Haufi; Saputra, Eryd
Jurnal Cahaya Mandalika ISSN 2721-4796 (online) Vol. 3 No. 3 (2022)
Publisher : Institut Penelitian Dan Pengambangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research is based on shopping tourism that is currently growing, where visitor satisfaction is a climax of shopping tourism that provided service quality. This research aims to find out the influence of service quality on visitor satisfaction at Tiban Global night market as a shopping tourism located in Batam City of Indonesia, by using quantitative methods. The respondents taken in this study were 76 respondents. The data analysis techniques used are classical assumption tests, partial hypothesis tests and determination coefficient (R2) tests. While the data used in the study is primary data with questionnaire filling which is shared directly with visitors. The results of this study found that data processed by statistical means showed service quality variables with indicators, physical evidence, responsiveness, reliability, assurance and empathy had a significant influence on visitor satisfaction variables where t-count values of 9,247 and t-tabels of 1,993 (9,247>1,993) and significant values of service quality of 0,000<0.05 which means H0 was rejected and Ha accepted. The research analyzed data found that reliability is the most positively responded indicator of service quality. Conformity to expectations is the most positively responded indicator of visitor satisfaction. Service quality significantly influences visitor satisfaction, as the t-count value is greater than the t-table value. The determinant coefficient test revealed that service quality has a significant influence on visitor satisfaction, with an R2 value of 53.6%. The research concludes that service quality has a significant impact on visitor satisfaction at the Tiban Global night market, but there are still other independent variables not examined in this study that influence the remaining 56.4% of visitor satisfaction.
WORKSHOP PELAYANAN PRIMA UNTUK MENINGKATKAN KINERJA DAN LOYALITAS BAGI STAF DI PACIFIC PALACE HOTEL BATAM Simatupang, Devid Trinaldo; Kurnia, Okki; Sukmamedian, Haufi; Suciadi, Prisila Natacia
Journal of Community Research & Engagement Vol. 1 No. 2 (2025): January 2025
Publisher : LPPM STIE Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60023/9b2p7773

Abstract

Kegiatan PKM ini menjadi inspirasi bagi staf Hotel Pacific agar memiliki kinerja dalam memberikan pelayanan kepada pelanggan dan menyajikan produk yang bermutu tinggi, sedangkan bagi usaha pelayanan prima diberikan dalam bentuk pelayanan yang maksimal demi kepuasan pelanggan. Pelayanan prima atau disebut juga excellent service mengedepankan kepuasan pelanggan di atas segalanya. Jika pelayanan perusahaan sudah memberi kesan yang bagus kepada konsumen maka tidak menutup kemungkinan perusahaan akan mendapatkan keuntungan dari promosi gratis mulut ke mulut. Dengan adanya pemahaman tentang pelayanan prima, staf Hotel Pacific Palace dapat mempersiapkan diri untuk bekerja di industri perhotelan yang semakin kompetitif dalam hal pelayanan. Mereka dapat meningkatkan kinerja dan keterampilan yang relevan dengan menaikkan standar suatu hotel. Kegiatan ini melibatkan mahasiswa dan dosen dalam menjalankan tri dharmanya.
HALAL METAVERSE TOURISM: STRATEGY TO CREATE INDONESIA AS THE CENTER FOR ISLAMIC TOURISM IN THE WORLD Sukmamedian, Haufi; Ilham, Wahyudi
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 3 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i3.14725

Abstract

Abstract Tourism in Indonesia is an important economic sector. In this modern era, rapid technological developments have had a major impact on various sectors, including the tourism industry. Apart from being an economic engine, tourism is considered capable of reducing unemployment. In the national economy, tourism is a sector that is expected to increase the country's foreign exchange earnings. Indonesia is listed as the country with the second largest Muslim population in the world after Pakistan, which is expected to become a skilled driver of halal tourism in developing destinations. After the Covid-19 pandemic, tourism in Indonesia declined. Based on a Statista report, the world tourism sector lost 100.8 million jobs in 2020. Asia Pacific was the tourist area most affected by the pandemic, which lost 63.4 million jobs. One effort to restore tourism in Indonesia is by implementing metaverse tourism innovation as an effort to restore the tourism sector post-pandemic, especially to suppress the phenomenon of overtourism. Metaverse technology can help all aspects of life in the economic, educational and business sectors. It is hoped that the use of Metaverse technology can become a strategy to make Indonesia a center for Islamic tourism in the world. This research is qualitative research with a descriptive approach. Researchers use research data in the form of secondary data obtained from a number of credible sources such as scientific articles, books and a number of other sources that are credible and commonly used in research. These data were analyzed using analytical tools with stages of data collection, data selection, data reduction and drawing conclusions. Keywords: Halal Metaverse Tourism, Indonesia, Tourism
PENGARUH FASILITAS DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN DI KAFE KEBOON KOPI BATAM Anggoro, Muhammad Roberto; Dailami, Dailami; Thandzir, Moh.; Alhamdi, Rezki; Irwansyah Rezeki, Syailendra Reza; Sukmamedian, Haufi
JURNAL MENATA Vol. 4 No. 2 (2025): NOVEMBER 2025
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmt.v4i2.418

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh fasilitas dan citra merek terhadap keputusan pembelian di kafe keboon kopi Batam. Jenis peelitian ini merupakan penelittian metode kuantitatif dengan SPSS versi 22 sebagai alat analisisnya. Populasi dalam pennelitian ini adalah seluruh konsumen kafe keboon kopi Batam. Sampel yang digunakan sebanyak 100 sampel dengan rumus slovin. Teknik pengumpulan data dengan menyebar kuesioner kepada responden. Metode analisis data yang digunakan adalah dengan menganalisis regresi linear berganda kemudian dengan uji asumsi klasik yaitu dengan uji normalitas dan heteroskedastisitas, selanjutnya uji hipotesis dan uji koefisien determinasi. Hasil penelitian menunjukan bahwa fasilitas dan citra merek berpengaruh dan signifikan terhadap keputusan pembelian. Dapat dilihat dari uji hipotesis yaitu uji t dan uji f dimana pada nilai t hitung variabel fasilitas sebesar 2,888 lebih besar dari t tabel 1,66023 dan variabel citra merek sebesar 5,474 lebih besar dari t tabel 1,66023. Kemudian nilai f hitung sebesar 93,190 sedang f tabelnya 3,09. Jika F hitung melebihi F tabel, hipotesis nol (H0) diterima dan hipotesis alternatif (Ha) ditolak. Sebaliknya, bila F hitung kurang dari F tabel, (H0) ditolak dan (Ha) diterima. Selanjutnya untuk membuktikan bahwa variabel berpengaruh dapat dilihat dari hasil uji koefisien determinasi dimana nilai korelasi (R) untuk variabel fasilitas dan citra merek sebesar 0,810 dan nilai koefisien determinasi (R-Square) sebesar 0,655. Ini menunjukkan bahwa variabel fasilitas (X1) dan citra merek (X2) berpengaruh terhadap keputusan pembelian (Y).
Pengembangan Pola Perjalanan Paket Wisata Budaya dan Religi Berbasis Kearifan Lokal di Pulau Penyengat, Tanjung Pinang Ilham, Wahyudi; Sukmamedian, Haufi
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 6 No. 6 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Oktober-November 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i6.6601

Abstract

Penelitian ini bertujuan untuk merancang pola perjalanan paket wisata budaya dan religi yang berlandaskan kearifan lokal di Pulau Penyengat, Tanjung Pinang. Pendekatan penelitian yang digunakan adalah kualitatif, dengan teknik pengumpulan data melalui observasi lapangan, wawancara mendalam dengan tokoh masyarakat, pelaku wisata, serta wisatawan, dan ditunjang oleh studi dokumentasi. Hasil penelitian menunjukkan bahwa pola perjalanan wisata yang ada masih cenderung sporadis dan belum tersusun dalam kerangka tematik yang terintegrasi. Melalui analisis deskriptif-partisipatif, diperoleh rancangan pola perjalanan yang mengombinasikan model Base Site dan Chaining Loop, dengan mengintegrasikan destinasi sejarah, religi, dan budaya. Hasil validasi mengindikasikan tingkat penerimaan yang tinggi dengan skor rata-rata 4,6 dalam aspek kesesuaian dan kontribusi ekonomi. Pola perjalanan ini diharapkan mampu meningkatkan daya saing destinasi, memperkaya pengalaman wisatawan, serta mendorong pemberdayaan masyarakat lokal secara berkelanjutan.
Co-Authors Afriani, Miratia alhamdi, rezki Anggoro, Muhammad Roberto Asman Abnur, Asman Batti, Marlow Shane Br Pakpahan, Tiara Joy Disry DAILAMI Dailami - Eryd Saputra I Wayan Thariqy Kawakibi Pristiwasa Ilham, Wahyudi Irwansyah Rezeki, Syailendra Reza Jeslin, Jeslin Junita Junita Kurnia, Okki Lapotulo, Nensi Lubis, Arina Luthfini Malau, Lastaria Mikasari, Dewi Aurora Mulyadi Mulyadi Nensi Lapotulo Nyoman Budiartha R.M. Permatasari, Mustika Pratama, Tito Simatupang, Devid Trinaldo Simatupang, Violetta Cherryline Suciadi, Prisila Natacia Supardi Supardi Superwiratni Thamdzir, Moh Thamdzir, Moh. Thandzir, Moh Thandzir, Moh. Ulum Lubis, Taufik Bachrul Wahyudi Ilham Widi Hardini, Widi Wijaya, Hana Yusuf, Abd Rahmad Yusuf, Abd Rahman