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All Journal Jurnal Ilmiah Edunomika (JIE) Jurnal Manajemen Pelayanan Hotel Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Cahaya Mandalika JURNAL PENGABDIAN KEPADA MASYARAKAT CAHAYA MANDALIKA (ABDIMANDALIKA) Industrial and Domestic Waste Management Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Mekar Jurnal Menata Jurnal Ekonomika Manajemen Dan Bisnis Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Journal of Business and Management Inaba Journal of Community Research & Engagement (JCRE)
Sukmamedian, Haufi
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The Influence of Service Quality on Visitor Satisfaction at Tiban Global Night Market Shopping Tourism in Batam Lapotulo, Nensi; Afriani, Miratia; Sukmamedian, Haufi; Saputra, Eryd
Jurnal Cahaya Mandalika ISSN 2721-4796 (online) Vol. 3 No. 3 (2022)
Publisher : Institut Penelitian Dan Pengambangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research is based on shopping tourism that is currently growing, where visitor satisfaction is a climax of shopping tourism that provided service quality. This research aims to find out the influence of service quality on visitor satisfaction at Tiban Global night market as a shopping tourism located in Batam City of Indonesia, by using quantitative methods. The respondents taken in this study were 76 respondents. The data analysis techniques used are classical assumption tests, partial hypothesis tests and determination coefficient (R2) tests. While the data used in the study is primary data with questionnaire filling which is shared directly with visitors. The results of this study found that data processed by statistical means showed service quality variables with indicators, physical evidence, responsiveness, reliability, assurance and empathy had a significant influence on visitor satisfaction variables where t-count values of 9,247 and t-tabels of 1,993 (9,247>1,993) and significant values of service quality of 0,000<0.05 which means H0 was rejected and Ha accepted. The research analyzed data found that reliability is the most positively responded indicator of service quality. Conformity to expectations is the most positively responded indicator of visitor satisfaction. Service quality significantly influences visitor satisfaction, as the t-count value is greater than the t-table value. The determinant coefficient test revealed that service quality has a significant influence on visitor satisfaction, with an R2 value of 53.6%. The research concludes that service quality has a significant impact on visitor satisfaction at the Tiban Global night market, but there are still other independent variables not examined in this study that influence the remaining 56.4% of visitor satisfaction.
WORKSHOP PELAYANAN PRIMA UNTUK MENINGKATKAN KINERJA DAN LOYALITAS BAGI STAF DI PACIFIC PALACE HOTEL BATAM Simatupang, Devid Trinaldo; Kurnia, Okki; Sukmamedian, Haufi; Suciadi, Prisila Natacia
Journal of Community Research & Engagement Vol. 1 No. 2 (2025): January 2025
Publisher : LPPM STIE Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60023/9b2p7773

Abstract

Kegiatan PKM ini menjadi inspirasi bagi staf Hotel Pacific agar memiliki kinerja dalam memberikan pelayanan kepada pelanggan dan menyajikan produk yang bermutu tinggi, sedangkan bagi usaha pelayanan prima diberikan dalam bentuk pelayanan yang maksimal demi kepuasan pelanggan. Pelayanan prima atau disebut juga excellent service mengedepankan kepuasan pelanggan di atas segalanya. Jika pelayanan perusahaan sudah memberi kesan yang bagus kepada konsumen maka tidak menutup kemungkinan perusahaan akan mendapatkan keuntungan dari promosi gratis mulut ke mulut. Dengan adanya pemahaman tentang pelayanan prima, staf Hotel Pacific Palace dapat mempersiapkan diri untuk bekerja di industri perhotelan yang semakin kompetitif dalam hal pelayanan. Mereka dapat meningkatkan kinerja dan keterampilan yang relevan dengan menaikkan standar suatu hotel. Kegiatan ini melibatkan mahasiswa dan dosen dalam menjalankan tri dharmanya.
HALAL METAVERSE TOURISM: STRATEGY TO CREATE INDONESIA AS THE CENTER FOR ISLAMIC TOURISM IN THE WORLD Sukmamedian, Haufi; Ilham, Wahyudi
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 3 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i3.14725

Abstract

Abstract Tourism in Indonesia is an important economic sector. In this modern era, rapid technological developments have had a major impact on various sectors, including the tourism industry. Apart from being an economic engine, tourism is considered capable of reducing unemployment. In the national economy, tourism is a sector that is expected to increase the country's foreign exchange earnings. Indonesia is listed as the country with the second largest Muslim population in the world after Pakistan, which is expected to become a skilled driver of halal tourism in developing destinations. After the Covid-19 pandemic, tourism in Indonesia declined. Based on a Statista report, the world tourism sector lost 100.8 million jobs in 2020. Asia Pacific was the tourist area most affected by the pandemic, which lost 63.4 million jobs. One effort to restore tourism in Indonesia is by implementing metaverse tourism innovation as an effort to restore the tourism sector post-pandemic, especially to suppress the phenomenon of overtourism. Metaverse technology can help all aspects of life in the economic, educational and business sectors. It is hoped that the use of Metaverse technology can become a strategy to make Indonesia a center for Islamic tourism in the world. This research is qualitative research with a descriptive approach. Researchers use research data in the form of secondary data obtained from a number of credible sources such as scientific articles, books and a number of other sources that are credible and commonly used in research. These data were analyzed using analytical tools with stages of data collection, data selection, data reduction and drawing conclusions. Keywords: Halal Metaverse Tourism, Indonesia, Tourism
PENGARUH FASILITAS DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN DI KAFE KEBOON KOPI BATAM Anggoro, Muhammad Roberto; Dailami, Dailami; Thandzir, Moh.; Alhamdi, Rezki; Irwansyah Rezeki, Syailendra Reza; Sukmamedian, Haufi
JURNAL MENATA Vol. 4 No. 2 (2025): NOVEMBER 2025
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmt.v4i2.418

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh fasilitas dan citra merek terhadap keputusan pembelian di kafe keboon kopi Batam. Jenis peelitian ini merupakan penelittian metode kuantitatif dengan SPSS versi 22 sebagai alat analisisnya. Populasi dalam pennelitian ini adalah seluruh konsumen kafe keboon kopi Batam. Sampel yang digunakan sebanyak 100 sampel dengan rumus slovin. Teknik pengumpulan data dengan menyebar kuesioner kepada responden. Metode analisis data yang digunakan adalah dengan menganalisis regresi linear berganda kemudian dengan uji asumsi klasik yaitu dengan uji normalitas dan heteroskedastisitas, selanjutnya uji hipotesis dan uji koefisien determinasi. Hasil penelitian menunjukan bahwa fasilitas dan citra merek berpengaruh dan signifikan terhadap keputusan pembelian. Dapat dilihat dari uji hipotesis yaitu uji t dan uji f dimana pada nilai t hitung variabel fasilitas sebesar 2,888 lebih besar dari t tabel 1,66023 dan variabel citra merek sebesar 5,474 lebih besar dari t tabel 1,66023. Kemudian nilai f hitung sebesar 93,190 sedang f tabelnya 3,09. Jika F hitung melebihi F tabel, hipotesis nol (H0) diterima dan hipotesis alternatif (Ha) ditolak. Sebaliknya, bila F hitung kurang dari F tabel, (H0) ditolak dan (Ha) diterima. Selanjutnya untuk membuktikan bahwa variabel berpengaruh dapat dilihat dari hasil uji koefisien determinasi dimana nilai korelasi (R) untuk variabel fasilitas dan citra merek sebesar 0,810 dan nilai koefisien determinasi (R-Square) sebesar 0,655. Ini menunjukkan bahwa variabel fasilitas (X1) dan citra merek (X2) berpengaruh terhadap keputusan pembelian (Y).
Handover Of Printers As An Effort To Improve Administrative Support Facilities For Teachers And Students At Al-Azhar Private High School, Batam Dailami; Pratama, Tito; Alhamdi, Rezki; Thamdzir, Moh.; Sipayung, Natal Olotua; Rais, Syafruddin; Maldin, Siska Amelia; Ilham, Wahyudi; Irwansyah R, Syailendra Reza; Sukmamedian, Haufi; Yusuf, Abd Rahmad
JURNAL KEKER WISATA Vol. 4 No. 1 (2026): JANUARI 2026
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v4i1.463

Abstract

This community service activity aims to improve administrative support facilities at Al-Azhar Private High School Batam through the delivery of printers as a form of support for teaching and learning activities and school administration management. The problem faced by the school is the limited document printing facilities which has an impact on delays in the administrative process and the preparation of academic reports. Through this activity, the PKM implementation team coordinates with the school to distribute assistance in the form of a multifunctional printer unit that can be used by teachers and students in supporting administrative and academic activities. The implementation method includes a needs survey, equipment handover, and short training on the use of printers effectively and efficiently. The results of the activity show that the addition of this facility has a positive impact on the smooth school administration process, increases the efficiency of teachers' working time, and makes it easier for students to print learning documents. With this activity, it is hoped that it can strengthen cooperation between higher education institutions and high schools in an effort to improve the quality of education.
Optimalisasi Potensi Daya Tarik Wisata Religi Masjid Raya Sultan Mahmud Riayat Syah Kota Batam Dailami, Dailami; Thandzir, Moh.; Pristiwasa, I Wayan Thariqy Kawakibi; Sukmamedian, Haufi; Lubis, Taufik Bachrul Ulum; Rhomadani, Muhammad
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 4 No. 1 (2025): Januari - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v4i1.2795

Abstract

The Sultan Mahmud Riayat Syah Grand Mosque is one of the religious tourism icons in Batam City, known for its historical value, grand architectural design, and strong socio-religious functions. However, its potential as a religious tourism destination has not been fully optimized. This study aims to identify the mosque’s potential, analyze the inhibiting factors in its development, and formulate optimization strategies within the context of religious tourism. A qualitative-descriptive approach was used, with data collected through field observations, interviews with mosque administrators and visitors, and literature studies. The results show that the mosque has strengths in architecture, strategic location, and regular religious activities. However, lack of promotion, limited tourism-supporting facilities, and the absence of integration into city tourism packages are the main obstacles. Optimization strategies include improving supporting infrastructure, digital promotion, collaboration with travel agencies, and community involvement. With these strategies, the Sultan Mahmud Riayat Syah Grand Mosque has the potential to become a leading religious tourism center in the Riau Islands region and beyond.
Peran Masyarakat dalam Pengembangan Wisata Pulau Putri di Kelurahan Sambau, Nongsa, Kota Batam Pratama, Tito; ., Dailami; Alhamdi, Rezki; Thamdzir, Moh.; Sipayung, Natal Olotua; Rais, Syafruddin; Maldin, Siska Amelia; Ilham, Wahyudi; Irwansyah Rezeki, Syalendra Reza; Sukmamedian, Haufi; Ariansya, Bojes; Irmalya, Gita
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 4 No. 2 (2025): Juli-Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v4i2.3714

Abstract

This study aims to identify and analyze the role of the community in the development of tourism on Putri Island, located in Sambau Village, Nongsa District, Batam City. Community-based tourism development is key to creating a sustainable tourism destination and providing economic, social, and cultural impacts for the local community. The research method used is descriptive qualitative, with data collection techniques through observation, interviews, and documentation of local residents, tourism managers, and local government officials. The research results show that communities play a crucial role in tourism development, both as key actors in tourism activities, providers of tourism services and facilities, and guardians of the local environment and culture. However, several obstacles remain, such as limited knowledge of tourism management, minimal promotion, and insufficient government support. Efforts made by communities to address these challenges include raising awareness of the importance of togetherness, tourism skills training, and strengthening collaboration between communities, the government, and the private sector. This study concludes that active community participation is a key factor in the successful development of Putri Island tourism. Therefore, ongoing support from various parties is needed to ensure Putri Island's development into a leading, competitive, and sustainable tourist destination.
Assessing Waste Management and Green Technology Adoption in Enhancing Sustainable Tourism at Jabal Arafah Mosque Batam Indonesia Lapotulo, Nensi; Wardani, Yudha; Pristiwasa, I Wayan Thariqy Kawakibi; Sukmamedian, Haufi; Hardini, Widi; Cherryline, Violetta; Fransiska, Mischella
Industrial and Domestic Waste Management Volume 5 - Issue 2 - 2025
Publisher : Tecno Scientifica Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53623/idwm.v5i2.936

Abstract

The rapid growth of religious tourism contributed to increased economic and social activities but also created environmental pressures, particularly related to increased waste volume and resource use in spiritually based tourist destinations. Jabal Arafah Mosque (MJA) in Batam City, as an icon of religious tourism, faced challenges in maintaining environmental sustainability due to the high intensity of visits. In contrast, empirical studies integrating waste management and the adoption of green technology within religious tourism were still limited. This study aimed to analyse the partial and simultaneous effects of waste management implementation and green technology adoption on sustainable tourism performance at MJA. The study used a quantitative, causal-associative design involving 50 respondents, including managers, operational officers, stakeholders, traders, and visitors. Data collection was carried out using a structured questionnaire, and the data were analysed using multiple linear regression in SPSS. The analysis results showed that the implementation of waste management (β = 0.562; p < 0.001) and the adoption of green technology (β = 0.368; p = 0.005) had positive and significant effects on sustainable tourism performance, with waste management as the dominant variable. The model explained 75.8% of the variation in sustainable tourism performance (R² = 0.758). These findings confirmed that strengthening a structured waste management system, supported by the implementation of green technology, was a key strategy for improving environmental sustainability and the quality of management of religious tourism destinations.
Co-Authors ., Dailami Afriani, Miratia alhamdi, rezki Anggoro, Muhammad Roberto Ariansya, Bojes Asman Abnur, Asman Batti, Marlow Shane Br Pakpahan, Tiara Joy Disry Cherryline, Violetta DAILAMI Dailami - Eryd Saputra Fransiska, Mischella I Wayan Thariqy Kawakibi Pristiwasa Ilham, Wahyudi Irmalya, Gita Irwansyah R, Syailendra Reza Irwansyah Rezeki, Syailendra Reza Irwansyah Rezeki, Syalendra Reza Jeslin, Jeslin Junita Junita Kurnia, Okki Lapotulo, Nensi Lubis, Arina Luthfini Lubis, Taufik Bachrul Ulum Malau, Lastaria Maldin, Siska Amelia Mikasari, Dewi Aurora Mulyadi Mulyadi Nensi Lapotulo Nyoman Budiartha R.M. Permatasari, Mustika Pratama, Tito Pristiwasa, I Wayan Thariqy Kawakibi Rhomadani, Muhammad Simatupang, Devid Trinaldo Simatupang, Violetta Cherryline Sipayung, Natal Olotua Suciadi, Prisila Natacia Supardi Supardi Superwiratni Syafruddin Rais, Syafruddin Thamdzir, Moh Thamdzir, Moh. Thandzir, Moh Thandzir, Moh. Ulum Lubis, Taufik Bachrul Wahyudi Ilham Widi Hardini, Widi Wijaya, Hana Yudha Wardani Yusuf, Abd Rahmad Yusuf, Abd Rahman