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The Role Of Brand Love As A Mediation Of Satisfaction And Loyalty Hayuningtias, Kristina Anindita; Basiya, Robertus; Putra, Harmanda Berima
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 30 No 2 (2023): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2023.30.2.9183

Abstract

This study aims to analyze the role of brand love in the relationship between satisfaction and loyalty. The sample size in this study was 174 respondents who were consumers of skin care products . Based on the results of data analysis using Structural Equation Modeling (SEM), it was found that satisfaction has a positive effect on brand love. Still, satisfaction has yet to be proven to affect consumer loyalty. Meanwhile, brand love proves to have a positive influence on loyalty. Furthermore, brand love does not mediate the relationship between satisfaction and loyalty. Key Words: satisfaction, brand love, loyalty.
LITERASI KEWIRAUSAHAAN DIGITAL ANAK PADA PANTI ASUHAN DAN PESANTREN YATIM TAHFIDHUL QUR’AN AL YASIRO Harmanda Berima Putra; Arief Himmawan Dwi Nugroho; Bambang Sutedjo
PROFICIO Vol. 5 No. 1 (2024): PROFICIO: Jurnal Abdimas FKIP UTP
Publisher : FKIP UNIVERSITAS TUNAS PEMBANGUNAN SURAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/jpf.v5i1.2966

Abstract

Panti Asuhan dan Pesantren Yatim Tahfidatul Qur”an Al_Yasiro merupakan salah satu tempat tinggal dan pembelajaran Agama Islam. Peserta dalam pengabdian ini adalah para santri di lingkungan Panti Asuhan dan Pesantren Yatim Tahfidatul Qur”an Al_Yasiro .Permasalahan yang dialami mitra ini adalah masih kecinya minat kewirausahaan pada para santri di lingkungan pondok pesantren Solusi yang ditawarkan adalah memberikan pemahaman mengenai kewirausahaan khususnya mengenai kewirausahaan digital kepada para santri. Tujuan dari kegiatan ini adalah memberikan pembekalan informasi kepada para santri agar dapat memiliki pemahaman mengenai kewirausahaan digital untuk dapat mengembangkan usaha di lingkungan Pondok Pesantren. Metode yang digunakan dalam pengabdian ini adalah metode kualitatif dengan cara observasi, wawancara dan ceramah penyampaian materi. Pemberian materi dasar mengenai konsep kewirusahaan digital, tren wirusahaan digital pada saat, pengelolaan keuangan kewirausahaan digital disajikan dalam pengabdian ini, Dengan adanya penyampaian materi konsep kewirusahaan digital, tren wirusahaan digital pada saat, pengelolaan keuangan kewirausahaan diharapkan dapat menjadi awal bagi para santri Panti Asuhan dan Pesantren Yatim Tahfidatul Qur”an Al_Yasiro dalam memulai kewirusahaan.
PELATIHAN PEMASARAN DIGITAL BAGI IBU-IBU PKK KELURAHAN TAMBAKREJO KECAMATAN GAYAMSARI Harmanda Berima Putra; Bambang Sutedjo; Suhana, Suhana
PROFICIO Vol. 5 No. 2 (2024): PROFICIO : Jurnal Abdimas FKIP UTP
Publisher : FKIP UNIVERSITAS TUNAS PEMBANGUNAN SURAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/jpf.v5i2.3628

Abstract

Tujuan pengabdian ini supaya pelaku UMKM dapat memiliki pemahaman mengenai menjalankan usaha dengan memahami pemasaran digital untuk dapat dikembangkan di lingkungan usaha Ibu-ibu PKK RW 03 Kelurahan Tambakrejo Kecamatan Gayamsari. Obyek pengabdian ini adalah ibu-ibu PKK para pelaku usaha di lingkungan RW 03 Kelurahan Tambakrejo Kecamatan Gayamsari Kota Semarang. Permasalahan yang dialami mitra ini adalah bagaimana mengembangkan usaha dengan memahami dari sisi pemasaran digital. Dalam hal ini ibu-ibu PKK membutuhkan pemahaman dan pelatihan pemasaran digital untuk meningkatkan usaha mereka. Solusi yang ditawarkan adalah memberikan pemahaman mengenai pemasaran digital untuk mengembangkan usaha. Metode yang digunakan dalam pengabdian ini adalah metode kualitatif dengan cara observasi, wawancara dan ceramah penyampaian materi. Pemberian materi dasar mengenai konsep kewirusahaan digital, tren wirusahaan digital pada saat, pengelolaan keuangan kewirausahaan digital disajikan dalam pengabdian ini. Dengan adanya penyampaian materi konsep kewirusahaan digital, tren wirusahaan digital pada saat ini, ibu-ibu PKK para pelaku usaha di lingkungan RW 03 Kelurahan Tambakrejo Kecamatan Gayamsari Kota Semarang dapat mengembangkan bisnisnya dengan lebih baik.
Pengaruh Persepsi Manfaat, Hedonic Motivation terhadap Penerimaan dalam Niat Gabung Membership Gym di Semarang Wisna Rizki Ramadan; Harmanda Berima Putra
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 12 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i12.4655

Abstract

This research aims to examine the effect of perceived benefits and hedonic motivation on the intention to join gym membership in Semarang. The research method used is a quantitative method. The data collection method used is an online quetioner survey with a questionnaire. The research sample is gym consumers in Semarang with a sample size of 151 people. The results of the SEM analysis using SMART PLS software show perceived benefits and hedonic motivation is proven to have a positive effect on the intention.
Pengaruh Nilai Iklan Smartphone terhadap Niat Beli Produk Wachid, Ainullah; Putra, Harmanda Berima
J-MAS (Jurnal Manajemen dan Sains) Vol 9, No 2 (2024): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v9i2.2022

Abstract

This study examines the influence of smartphone advertising value on product purchase intentions. This research uses quantitative methods by distributing online questionnaires to 151 Indonesian citizens without specific regional characteristics. The results of the analysis using regression analysis show that informativeness, entertainment and incentives are proven to have a positive effect on advertising value. Meanwhile, credibility and irritation were not proven to have a positive effect on advertising value. And finally, advertising value is also not proven to have a positive effect on purchase intention
SWACAM and the Future of Self-Service: a TAM Study of Perceptions, Attitudes, and Intentions to Use Ningsih, Artina; Putra, Harmanda Berima
Journal of Social Commerce Vol. 5 No. 3 (2025): Journal of Social Commerce
Publisher : Celebes Scholar pg

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56209/jommerce.v5i3.181

Abstract

This study aims to analyze customer acceptance of the SWACAM feature in the PLN Mobile application using the Technology Acceptance Model (TAM). Based on data from 181 postpaid customers at PLN UP3 Serpong, this research empirically investigates the impact of perceived ease of use and perceived usefulness on users' attitudes and their intention to use the SWACAM feature. The study employed Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. The findings reveal that both perceived ease of use and perceived usefulness significantly affect user attitudes and intentions. Attitude also mediates the relationship between perception and intention. These results provide practical insights for PLN to enhance the adoption of self-service technologies.
Peran Imbalan Hadiah dalam Meningkatkan Kepuasan dan Mengurangi Niat untuk Keluar Karyawan Azzahra, Marceline Diva Berlianda; Putra, Harmanda Berima
Serat Acitya Vol. 14 No. 2 (2025): Oktober:Jurnal Ilmiah Serat Acitya
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/wz3xe424

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pemberian imbalan hadiah terhadap niat untuk keluar karyawan, baik secara langsung maupun tidak langsung melalui kepuasan kerja sebagai variabel mediasi. Fenomena turnover intention menjadi tantangan yang signifikan bagi perusahaan, terutama di industri otomotif yang memiliki tingkat persaingan tinggi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 121 karyawan tetap dari berbagai perusahaan otomotif di Kota Semarang. Teknik pengambilan sampel yang digunakan adalah purposive sampling, dan pengumpulan data dilakukan melalui kuesioner daring. Hasil analisis Structural Equation Modeling - Partial Least Squares,  menunjukkan bahwa pemberian imbalan hadiah berpengaruh positif signifikan terhadap kepuasan kerja. Namun, pemberian imbalan hadiah juga menunjukkan pengaruh positif terhadap niat untuk keluar. Sementara itu, kepuasan kerja terbukti memiliki pengaruh negatif terhadap niat untuk keluar, dan memediasi hubungan antara imbalan hadiah dan niat untuk keluar. Temuan ini memberikan implikasi penting bagi manajemen SDM bahwa pemberian imbalan perlu disertai dengan strategi peningkatan kualitas kerja dan kesejahteraan psikologis agar dapat menurunkan niat keluar secara efektif.
Pengaruh Kepemimpinan Autentik CEO Terhadap Komitmen Afektif dan Symmetrical Internal Communication: Studi pada Perusahan Plywood Temanggung Chike Amanda Selsa; Harmanda Berima Putra
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 12 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i12.4565

Abstract

This study aims to examine the influence of CEO authentic leadership on symmetrical internal communication and employee affective commitment in the context of a plywood company. This research uses quantitative methods by distributing questionnaires to 190 plywood company workers around Temanggung. The results of analysis using regression analysis show that authentic leadership has a positive effect on affective commitment and symmetrical internal communication in the context of plywood companies in Temanggung.
Influence of Memorable Culinary Experience on Revisit Intention Mediated by Place Identity in Semarang Kodriyah, Laela; Putra, Harmanda Berima
DIALEKTIKA: Jurnal Ekonomi dan Ilmu Sosial Vol 9 No 2 (2024): Dialektika: Jurnal Ekonomi dan Ilmu Sosial
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/dialektika.v9i2.3995

Abstract

This research aims to examine the influence of memorable culinary tourism experiences on revisit intention directly and indirectly through the mediating role of place identity. The research method used is a quantitative method. A sample of 162 people was obtained through the use of a purposive sampling method which took into account certain characteristics in the collection process. The data collection technique in this research is a questionnaire in the form of a Google Form. data analysis using Structural Equation Modeling Smart PLS. The results showed that a memorable culinary tourism experience has been proven to have a positive influence on place identity, however, place identity has not been proven to have a positive influence on revisit intention and there is no proven mediating role for place identity.
Kualitas Layanan dan Citra Perusahaan Terhadap Kepuasan Pengguna Jasa Pelayanan Kesehatan RS Hermina Semarang amalia, Reza; Putra, Harmanda Berima
Jurnal E-Bis Vol 9 No 2 (2025): Vol.9 No.2 2025
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/e-bis.v9i2.2577

Abstract

ABSTRACT The increasingly competitive health service competition requires hospitals to continue to improve the quality of service and strengthen the image of the institution in order to maintain patient satisfaction. This study aims to analyze the effect of service quality and corporate image on user satisfaction at Hermina Pandanaran Hospital, Semarang. This study uses a quantitative approach with 180 patients selected through purposive sampling techniques. Data collection was carried out through questionnaires, and data analysis used multiple linear regression with the help of SPSS version 23. The results of the study indicate that service quality and corporate image have a positive and significant effect on patient satisfaction. The dimensions of service quality assessed include reliability, empathy, assurance, and accessibility, while corporate image includes the values and personality of the institution. The average value of respondents shows a good perception of the hospital's service and reputation. This study concludes that consistent improvement in service quality and positive corporate image are key factors in creating patient loyalty and satisfaction. These findings can be a strategic basis for hospital management in improving services and maintaining public trust. ii. Keywords: service quality, corporate image, patient satisfaction, hospital