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All Journal Indonesian Journal for Health Sciences (IJHS) Jurnal Ilmiah Manusia dan Kesehatan Jurnal Abmas Negeri (JAGRI) Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Al Gizzai: Public Health Nutrition Journal Abdimas Mandalika Sulolipu: Media Komunikasi Sivitas Akademika dan Masyarakat
Sari, Rasidah Wahyuni
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Other

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Exploration Of BPJS Health Patients' Experiences In Accessing Primary Health Services Izzah, Nurul; Majid, Makhrajani; linda, Nur; Rusman, Ayu Dwi Putri; Sari, Rasidah Wahyuni
Indonesian Journal of Health Science Vol 10 No 1 (2026): March
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ijhs.v10i1.12276

Abstract

Primary healthcare services are the initial access point for BPJS Kesehatan participants in the Indonesian healthcare system. However, the public still complains about various obstacles such as limited facilities, long waiting times, limited medication, and suboptimal healthcare services. This study aims to explore the experiences of BPJS patients in accessing services at the Lapadde Community Health Center in Parepare City. This study used a qualitative phenomenological approach through in-depth interviews with 16 informants. Data analysis was conducted using MAXQDA with coding and thematic methods. The results showed that patients considered the facilities inadequate, especially medical equipment and room comfort. Long waiting times were due to limited staff and high number of visits. Medication services were carried out according to procedures, but the types and stock were limited. Healthcare workers were considered friendly and communicative, although interaction was limited due to queues and limited human resources. In conclusion, BPJS patients still face obstacles in primary care, so improvements in facilities, queue management, medication availability, and communication training for healthcare workers are needed to support responsive and quality services.
Co-Authors amir, rahmi Ananda, Sri Reski Anggraeny, Rini Ayu Dwi Putri Rusman Debiyanti, Risma Dwiyanti, Novita Fahreza, Muhammad Danu Fajriah, Siti Haniarti, Haniarti Hasnaeni hasnaeni, Hasnaeni Hengky, Henni Kumaladewi IZZAH, NURUL Kiplan, Muh. Linda, Nur Makhrajani Majid Makmur, Najwa Aulia Meiresa, Melda Muin, Herlina Mutiah Mutiah Nadia, Reski Natasia, Dita Nur Aziza Nurlinda Nurul Mutmainnah Putra, Reyhan Ananda Putri, Anggi Maharani Syah Rahmat Zarkasyi R Raihan, Muhammad Fahri Saputra, Andre Saputra, Hendrik Suaib, Chintya Najwa Ananta Sulaiman, Zulkarnain Syukri, Fitriyani T, Ruslang Thasim, Sukmawati Usman Usman Wahyuddin Wahyuddin Wulandari H, Atikah