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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik JIKE : Jurnal Ilmu Komunikasi Efek Jurnal Pemberdayaan Masyarakat Universitas Al Azhar Indonesia Jurnal Ilmiah Ilmu Komunikasi Communique Jurnal Kajian Komunikasi dan Pembangunan Daerah Sadharananikarana: Jurnal Ilmiah Komunikasi Hindu Journal of Research in Social Science and Humanities Interaksi Peradaban: Jurnal Komunikasi dan Penyiaran Islam Jurnal Multidisiplin Dehasen (MUDE) Journal Media Public Relations Dakwatussifa: Journal of Da'wah and Communication Jurnal Pemberdayaan: Publikasi Hasil Pengabdian kepada Masyarakat (JPM ITTC ) Jurnal Ilmu Komunikasi Andalan Innovative: Journal Of Social Science Research Priviet Social Sciences Journal Da'watuna: Journal of Communication and Islamic Broadcasting J-CEKI
Putriana, Muria
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Strategi Komunikasi Dinas Kependudukan dan Pencatatan Sipil Kota Bogor dalam Meningkatkan Kesadaran Publik mengenai Administrasi Kependudukan Ayuningtias, Putri Indana; Putriana, Muria; Rosalina, Indah Fajar; Puspita Sari, Wina; Fatimah, Anggun Nadia
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.19576

Abstract

Administrasi kependudukan merupakan proses pencatatan data penduduk yang hasilnya berupa dokumen kependudukan seperti KTP, Kartu Keluarga dan Akta Kelahiran/Kematian, yang bertujuan untuk memberikan kepastian hukum serta akses terhadap layanan publik. Selain itu, administrasi kependudukan juga dimaksudkan untuk mendorong partisipasi aktif masyarakat dalam pelaksanaannya. Namun, di Kota Bogor masih ditemukan masyarakat yag mengurus dokumen ketika dibutuhkan serta belum memahami prosedur dan persyaratan pengurusannya. Hal ini terlihat dari komentar masyarakat yang muncul di akun resmi Instagram Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Bogor. Penelitian ini bertujuan untuk menganalisis starategi komunikasi yang dillakukan oleh Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Bogor dalam meningkatkan kesadaran publik mengenai administrasi kependudukan (adminduk). Metode penelitian yang digunakan adalah kualitatif deskriptif, melalui observasi, wawancara mendalam, dokumentasi dan studi kepustakaan. Teori yang digunakan dalam penelitian ini adalah perencanaan strategi komunikasi dari Laurie J. Wilson & Joseph D. Ogden serta unsur komunikasi dari Harold D. Lasswell. Hasil dari penelitian ini menunjukkan bahwa strategi komunikasi yang dilakukan Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Bogor melalui kegiatan sosialisasi baik secara langsung maupun melaui media berhasil meningkatkan pemahaman dan kesadaran masyarakat, masyarakat menunjukkan adanya keinginan untuk segera mengurus dokumen kependudukan sebagai bukti partisipasi aktif mereka dari layanan administrasi kependudukan. Namun, keinginan tersebut masih terhambat oleh adanya kendala pada waktu, terutama bagi masyarakat yang memiliki kesibukan untuk bekerja. Kata kunci: strategi komunikasi; sosialisasi; administrasi kependudukan; dokumen kependudukan.
Pengaruh Komunikasi Interpersonal Tourguide Terhadap Kepuasan Pengunjung di Taman Mini Indonesia Indah Sulistyo, Dandi; Putriana, Muria; Imsa, Mentari Anugrah; Sari, Wina Puspita
Journal Media Public Relations Vol. 4 No. 1 (2024): Journal Media Public Relations (JMP)
Publisher : Program Studi Ilmu Komunikasi Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jmp.v4i1.1637

Abstract

Penelitian ini bertujuan untuk mengevaluasi dampak komunikasi interpersonal tourguide pada kepuasan pengunjung di Taman Mini Indonesia Indah serta mengamati partisipasi pengunjung dalam interaksi mereka dengan tourguide. Hipotesis penelitian ini menyatakan bahwa ada keterkaitan yang signifikan antara komunikasi interpersonal tourguide dengan tingkat kepuasan pengunjung di Taman Mini Indonesia Indah. Metode penelitian yang digunakan adalah kuantitatif deskriptif. Populasi penelitian ini mencapai 267.952 ribu dan sampel yang diambil berjumlah 100 responden, dihitung menggunakan rumus slovin. Accidental sampling  adalah teknik pengambilan sampel yang dipilih adalah. Hasil penelitian memperlihatkan nilai uji korelasi Pearson sebesar 0,770 dengan tingkat signifikansi 0,001. Hasil ini menegaskan bahwa komunikasi interpersonal tourguide berhubungan positif dengan kepuasan pengunjung di Taman Mini Indonesia Indah. Dari analisis regresi linear sederhana, ditemukan bahwa nilai signifikansi adalah 0,001, sehingga hipotesis Ha dapat diterima, yang menyatakan bahwa terdapat hubungan yang positif dan signifikan antara komunikasi interpersonal tourguide dengan tingkat kepuasan pengunjung. Berdasarkan temuan ini, semakin efektif komunikasi interpersonal yang dilakukan oleh tourguide, semakin tinggi tingkat kepuasan pengunjung di Taman Mini Indonesia Indah, semakin besar kemungkinan pengunjung untuk merasa puas dengan kunjungan mereka.
Pola Komunikasi Tutor dengan Anak Jalanan di Sekolah Alternatif Anak Jalanan (SAAJA) Jakarta Selatan Safitri, Annisa Putri; Sari, Wina Puspita; Putriana, Muria
Da'watuna: Journal of Communication and Islamic Broadcasting Vol. 4 No. 4 (2024): Da'watuna: Journal of Communication and Islamic Broadcasting (In Press)
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v4i4.2966

Abstract

In the context of Street Children Schools, communication is not only between parents and children but also involves interactions between children and tutors. This study aims to identify the communication patterns used by tutors with street children at the Alternative Street Children School (SAAJA) and the challenges encountered. Using a qualitative approach and descriptive method, data were collected through interviews and observations. Purposive sampling was employed to select informants, focusing on the Alternative Street Children School Foundation, Tutors Mrs. Nunung and Mrs. Iin, and the street children of SAAJA. Both primary and secondary data sources were utilized. Data analysis followed three stages: data reduction, data presentation, and conclusion drawing. Validity was ensured through source and technique triangulation. The study found that the wheel and star communication patterns are used by tutors at SAAJA, proving effective in the teaching process through two-way communication. Challenges faced by SAAJA include issues with teaching staff and the students' external environment. Overall, the study concludes that there is positive feedback and effective daily communication between tutors and street children during the learning process, with well-established communication patterns.
Implementasi Pejabat Pengelola Informasi dan Dokumentasi (PPID) di Biro Komunikasi Hubungan Masyarakat Kementerian Koordinator Bidang Kemaritiman dan Investasi dalam Memberikan Pelayanan Publik Febrianeu, Annisa; Putriana, Muria; Soegiarto, Asep
Da'watuna: Journal of Communication and Islamic Broadcasting Vol. 4 No. 4 (2024): Da'watuna: Journal of Communication and Islamic Broadcasting (In Press)
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v4i4.3060

Abstract

This research aims to understand how the implementation by the Information and Documentation Management Officer (PPID) of the Coordinating Ministry for Maritime Affairs and Investment (Kemenko Marves) enhances the quality of public services. The government plays a crucial role and bears responsibility in various state aspects, one of which is information and communication. Therefore, Government Public Relations is vital as a communication bridge between the government and the public, aiming to provide clear, transparent, and accurate information to the community. The research employs qualitative methods with purposive sampling techniques, collecting data through interviews, observations, and documentation. This study applies the data analysis techniques popularized by Miles and Huberman (1984) and relates them to Edward III's theory, which analyzes four elements: communication, resources, disposition, and bureaucratic structure in policy implementation. The validity technique used in this research is source triangulation with the subjects being three informants related to the study. The results indicate that the PPID of Kemenko Marves has successfully improved the quality of public services and enhanced the government's image.
Crisis-handling patterns: A multi-case study in Indonesia Rosalina, Indah Fajar; Sari, Wina Puspita; Putriana, Muria; El Farabi, Qoryna Noer Seyma; Soegiarto, Asep; Salsabil, Ghina Balqis; Akhsan, Rivanda Kamil
Priviet Social Sciences Journal Vol. 5 No. 11 (2025): November 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i11.976

Abstract

This study examines crisis communication patterns in cross-sector organizations in Indonesia through case studies of GenFM, PT KAI Commuter, and KitaBisa. GenFM faced a reputational crisis following an on-air joke by a radio host that violated broadcasting ethics, KAI Commuter experienced a security breach of its Multi-Trip Card system that caused financial and reputational damage, and KitaBisa dealt with public allegations of non-transparent donation management. Using a descriptive qualitative approach and guided by Situational Crisis Communication Theory (SCCT), this research analyzes the types of crises, public attribution of responsibility, and communication strategies employed by each organization. Data were collected through in-depth interviews, observations, and secondary document analysis. The findings show that the three organizations adopted distinct communication patterns: KitaBisa emphasized transparency and empathy to restore trust; GenFM prioritized swift clarification and professionalism; and KAI Commuter implemented systematic, collaborative, and technically driven responses. All three rely heavily on digital platforms as primary communication channels. The study highlights that the effectiveness of crisis communication is determined by the alignment between strategies and the nature of the crisis, as well as the organization’s openness to addressing public concerns.
Co-Authors Abdul Kholik Abdul Kholik Adhani, Fadia Agustia, Mela Akhsan, Rivanda Kamil Al-Fallah, Sadila Syaumi Aldri Frinaldi Alfian, Rashidqi Alghoniyyu, Muhammad Faishal Amanda Amanda Amelia, Ade Putri Nur Anbiya, Muhammad Zulfan Andzani, Delvina Justitia Dwi Anggun Nadia Fatimah Artoma, Nazili Lukluana Ashlah, Ade Aulia Assyifa, Navira Sharen Avida, Caneyta Naeqris Ayuningtias, Putri Indana Ayyash, Yahya Bachtera, Rifki Azizan Bosma, Rauf Fatah Budiono, Riyaan Callula, Afiyah Disa Candra, Ghina Salsabila Claracynthia, Aqilah Clarissa, Joanna Atha Darmawan, Tjetjep Dewi, Andika Salsa El Farabi, Qoryna Noer Seyma Fadhlurrahman, Ahmad Rifqi Fahrizky, Ibnu Arya Farabi, Qoryna Noer Seima El Farabi, Qoryna Noer Seyma El Fardhudzi, Muhammad Fadril Fauzan, Nugraha Robby Febrianeu, Annisa Febriyani, Nadira Syfha Firdaus, Muhammad Reza Firdhan, Muhammad Fachrizal Ghania, Fanisa Azwa Hamzah, Ismail Astama Haritza, Muhammad Dzikri Hasna, Mintriati Himawan, Muhammad Ardi Imada, Alisha Imsa, Mentari Anugrah Juliananda, Aulia Kamaludin, Idzni Ramadhani Khansa, Najwa Aulia Kurnia, Salsabila Kusumah, Kayla Sulendra Martha, Abyan Dwi Maulia, Risa Maulidya, Farah Widari Menati Fajar Rizki Najah, Shafa Shafira Octavian, Alfareza Aditya Pamungkas, Bintang Fajar Paramita, Theresia Resa Pinkan, Sabrine Puspita Sari, Wina Putra, Bintang Viditya Putra, Gagak Indra Putri, Amelinda Septia Putri, Amellia Putri, Windy Amelia Rayhan, Mohamad Reyfaldi, Rananda Adrian Rizky, Galang Esa Sabila, Artati Putri Sadewo, Rio Safitri, Annisa Putri Salsabil, Ghina Balqis Saputro, Alysa Salwa Aufaa Sari, Lulu Kartika Yunita sari, wina puspita Seif, Akmal Fatih Selvyana, Anggun Seto, Tobias Aryo Sirait, Jasmine Jovita Khairunnisa Sirait, Naomi Jovanka Sitorus, Putri Yohana Soegiarto, Asep Sulistyarini, Dian Sulistyo, Dandi Sulthan, Nugraha Azka Surya, Beatrice Samantha Syahdan, Mohammad Arsha Tsabitahadi, Edina Tsuraya, Nashwa Wahyuni, Riska Amelia Widy, Alisya Sasqia Wihadi, Afriza Wina Puspita Sari Wina Puspitasari, Wina Wulandari, Ismi Alivia