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PENGARUH BUDAYA ORGANISASI DAN KOMITMEN ORGANISASI TERHADAP KINERJA GURU DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MEDIASI DI KOTA SEMARANG -, Hendrajaya
Jurnal Dinamika Manajemen (Journal of Management Dynamics) Proceeding Madic 2015
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v0i0.4752

Abstract

ANALISIS KENDALA POTENSIAL PENERAPAN TOTAL QUALITY MANAGEMENT HOTEL PLAZA SEMARANG -, Hendrajaya
Jurnal Dinamika Manajemen Vol 2, No 1 (2011): March 2011 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i1.2485

Abstract

Penelitian ini bertujuan untuk menemukan faktor-faktor yang terbentuk dari kendala penerapan Total Quality Management (TQM), sebagai upaya untuk menganalisis masalah-masalah potensial dari penerapan TQM di Hotel Plaza, Semarang. Sampel dari penelitian ini sejumlah 65 karyawan Hotel Plaza, Semarang yang terdiri dari manajer dan staf. Teknik analisis menggunakan Faktor Analisis. Hasil penelitian menunjukkan, bahwa kendala potensial dari implementasi TQM dapat disimpulkan menjadi lima faktor, yaitu faktor inkonsistensi, visi-misi, transformasi budaya, manajerial dan manajemen kualitas. Penelitian ini memberikan rekomendasi bahwa peningkatan fungsi-fungsi korporat melalui optimalisasi kualitas sebagai strategi bisnis dan orientasi pada kepuasan konsumen dengan melibatkan seluruh anggota organisasi, akan menjadi dasar untuk memaksimalkan daya saing perusahaan dalam hal produk, layanan, SDM, lingkungan dan seluruh proses yang dapat mendukung upaya perbaikan produktivitas. This study aims to determine the constraint factors and to analyze the potential problems of TQM implementation of Plaza Semarang Hotel. The sample of 65 employees of TQM implementation of Plaza Semarang Hotel, consist of managers and staffs. Factor analysis is used to achieve the results of the potential constraint implementation of Total Quality Management which can be summarized into five factors, they are: the factor of inconsistencies, the factor of vision and mission, cultural transformation factors, managerial factors and the factors of quality management. In order to increase the corporate functions through the optimization of quality as a business strategy and to achieve customer satisfaction, this study suggests that all members of the organization should be involved by the company as on-going basis to maximize the competitiveness of the organization on products, services, human resources, environment and all processes that support productivity improvement.
Analisis Kendala Potensial Penerapan Total Quality Management Hotel Plaza Semarang -, Hendrajaya
JDM (Jurnal Dinamika Manajemen) Vol 2, No 1 (2011): March 2011 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i1.2485

Abstract

Penelitian ini bertujuan untuk menemukan faktor-faktor yang terbentuk dari kendala penerapan Total Quality Management (TQM), sebagai upaya untuk menganalisis masalah-masalah potensial dari penerapan TQM di Hotel Plaza, Semarang. Sampel dari penelitian ini sejumlah 65 karyawan Hotel Plaza, Semarang yang terdiri dari manajer dan staf. Teknik analisis menggunakan Faktor Analisis. Hasil penelitian menunjukkan, bahwa kendala potensial dari implementasi TQM dapat disimpulkan menjadi lima faktor, yaitu faktor inkonsistensi, visi-misi, transformasi budaya, manajerial dan manajemen kualitas. Penelitian ini memberikan rekomendasi bahwa peningkatan fungsi-fungsi korporat melalui optimalisasi kualitas sebagai strategi bisnis dan orientasi pada kepuasan konsumen dengan melibatkan seluruh anggota organisasi, akan menjadi dasar untuk memaksimalkan daya saing perusahaan dalam hal produk, layanan, SDM, lingkungan dan seluruh proses yang dapat mendukung upaya perbaikan produktivitas. This study aims to determine the constraint factors and to analyze the potential problems of TQM implementation of Plaza Semarang Hotel. The sample of 65 employees of TQM implementation of Plaza Semarang Hotel, consist of managers and staffs. Factor analysis is used to achieve the results of the potential constraint implementation of Total Quality Management which can be summarized into five factors, they are: the factor of inconsistencies, the factor of vision and mission, cultural transformation factors, managerial factors and the factors of quality management. In order to increase the corporate functions through the optimization of quality as a business strategy and to achieve customer satisfaction, this study suggests that all members of the organization should be involved by the company as on-going basis to maximize the competitiveness of the organization on products, services, human resources, environment and all processes that support productivity improvement.
THE ANALYSIS OF CRM STRATEGY ON COMPANY IMAGE Hendrajaya Hendrajaya
Jurnal Ekonomi dan Bisnis 2010: EKOBIS (Vol.11 No.2 2010)
Publisher : Department of Management, Faculty of Economics, Universitas Islam Sutan Agung, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ekobis.11.2.508-515

Abstract

This study aimed at explaining both the direct and indirect influences of Customer RelationshipManagement strategy on company image through customer satisfaction. This researchwas conducted in service user customers of PT BGR Semarang. It used observation, questionnaireand documentation methods, while the data was analyzed using descriptive analysisand multiple linear regressions. From the research result, it was found that sig calculation0.013<0.05 in which H1 was confirmed and 0.21<0.05 in which H2 was confirmed; it meansthat there were positive influences of CRM on customer satisfaction and that there were positiveinfluence of CRM strategy on company image through customer satisfaction. The saidresearch result could be explained that the well-implemented CRM strategy would likely tocreate customer satisfaction. The suggestions the researcher could offer were. For the companyto improve CRM strategy approaches such as: (1) improving the use of marketing mix,particularly service product, (2) improving communication with customers periodically or onmonthly basis, (3) improving the service particularly that from employees and continuouslydeveloping the image by considering the aspects of: company’s social responsibility towardits environment and warehouse, innovating, in this case, by improving support equipmentsand devices, improving management quality, particularly HR.Keywords: Customer Relationship Management, Company Image, Customer Satisfaction
Pengaruh Kompetensi, Budaya Kerja dan Kepemimpinan Terhadap Kinerja Tenaga Pendidik Di Rindam Ix Udayana Joao Xavier Barreto Nunes; Hendrajaya .; Reny Apriliyani
ECONBANK: Journal of Economics and Banking Vol 3 No 2 (2021): October
Publisher : Sekolah Tinggi Ilmu Ekonomi Bank BPD Jateng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35829/econbank.v3i2.48

Abstract

Educators have a very important role for the development of human resources quality. Therefore, the performance of educators in the Rindam IX/Udayana needs to be considered. The performance of educators is the result of work both in quality and quantity achieved by an educator in carrying out the tasks for which they are responsible. The purpose of this study was to determine the effect of competence, work culture and leadership on the performance of educators at Rindam IX Udayana. The sample used in the study was 120 respondents. Data collection was done by using a questionnaire. The data analysis technique used in this research is multiple linear regression. The results of the analysis show that competence, work culture and leadership have a positive and significant effect on the performance of educators at Rindam IX Udayana. Increasing competence, good work culture and good leadership will improve the performance of educators at Rindam IX Udayana. The competence factor has the greatest influence on the performance of educators at Rindam IX Udayana. Therefore, educators are required to master teaching materials and have the ability to provide guidance to students, to be wiseand authoritative in addressing any problems or learning process in the Rindam IX Udayana.
The Strategy of Principle Leadership in Elevating Teaching Learning Process in School Agustina Setyaningsih; Yance Manoppo; Everhard Markiano Solissa; Najamuddin Petta Solong; Hendrajaya Hendrajaya
Journal on Education Vol 5 No 3 (2023): Journal on Education: Volume 5 Nomor 3 Tahun 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i3.1492

Abstract

The purpose of this study was to analyze the principal's leadership strategy in improving school quality, to determine the impact of implementing the principal's leadership strategy in improving school quality and to analyze the supporting and inhibiting factors for the implementation of the principal's leadership strategy and program in improving school quality in one of the private school in West Java. This research uses qualitative research methods. The steps taken in this research process include (1) determining the type of data, (2) determining data sources, (3) determining data collection methods and techniques, (4) determining data analysis techniques, and (5) checking techniques for validity testing data. The time of this research was carried out for 3 months starting from the first week of August until the end of October 2022. Within 3 months the researchers hoped to be able to collect the data needed to answer the problems in this study. The school principal has created useful and effective programs and strategies to improve quality schools. The strategies that have been formulated by the school principal referring to situational leadership theory in the R4 Leadership model (delegating/observing) have gone well and been carried out effectively and efficiently and are very influential for improving the quality of schools. The implementation of these programs and strategies continues to be intensively improved by the school. The impact of implementing the principal's leadership strategy and program can be seen from the school's achievements, namely in the academic and non-academic fields. The principal as a manager is capable of managing his school by dividing tasks and authorities and involving all interested parties.
Analysis The Influence of Price, Promotion, Distribution, Product Quality and Brand Image on Purchase Decision of Cereal Product Siti Patimah; Muhammad Hasyim; Saipul Al Sukri; Didit Hadayanti; Hendrajaya
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 1 (2023): Februari 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i1.928

Abstract

The purpose of this study is to analyze product quality partially affect the purchasing decision process, to analyze the price partially affect the purchasing decision process, to analyze promotions partially affect the purchasing decision process, to analyze distribution channels partially affect the purchasing decision process , to analyze brand image partially influence the cereal purchasing decision process and to analyze product quality, price, promotion, distribution channels and brand image simultaneously influence the purchasing decision process of Nestle Koko Krunch breakfast cereal. The conclusion of this study is that all exogenous variables have a positive effect on endogenous variables, both partially and simultaneously. Based on the results of the research conducted, it can be seen that product quality, price, promotion, distribution channels, and brand image simultaneously influence purchasing decisions. Thus, the higher the quality of the product offered, the price offered is competent and competitive, the better the promotion that is informed, the easier it is to obtain and the more evenly distributed the product distribution location itself and is complemented by a strong and positive brand image from potential customers, it will encourage consumers in making purchasing decisions for breakfast cereals.
The Analysis of Relationship between Job Satisfaction and Working Environment of Teachers in Islamic Private School Abdurrahman Sadikin; Erni Andriana; Abdul Manap; Akhmad Ramli; Hendrajaya Hendrajaya
Journal on Education Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The goal of this study is to investigate how the workplace environment affects teachers' job satisfaction in junior high schools. Between October and November 2022, this study was undertaken. The study's independent variable was the workplace environment, while the dependent variable was teacher job satisfaction. With a quantitative approach, this research methodology employs the ex-post facto method. Random sampling is the method used for sampling. The research tool utilized was a questionnaire with five different options for answers and a Likert scale score. While the t test is employed as a hypothesis test for the regression technique. The alternative hypothesis (Ha) proposed is accepted based on the results of calculating the hypothesis with the t test between the work environment and teacher job satisfaction in junior high schools. The value of t-count > t-table (6.047 > 1.682) indicates that the work environment has a significant impact on teacher job satisfaction in junior high schools. The findings of calculating the coefficient of determination also demonstrate that, in junior high schools, the working environment contributes 46.5% to teacher job satisfaction. The work of teachers should be closely supervised by principals, who should also encourage them and reward their accomplishments, both material and non-material, to improve the level of job satisfaction among teachers.
The Effect of Principal Managerial and Professionalism of Teachers on the Implementation of School-Based Management Slamet Riyadi; Ansori Ansori; Akhmad Ramli; Ratna Ayu Pawestri Kusuma Dewi; Hendrajaya Hendrajaya
Journal on Education Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i4.2181

Abstract

The goal of this study was to determine and evaluate the impact of teachers' professionalism and school leaders' managerial skills on the implementation of school-based management. Based on these goals, this study employs quantitative research techniques using a descriptive-inferential strategy. While primary data was gathered using a questionnaire instrument, secondary data were collected through observation, interviews, and documentation studies. Following that, the data was prepared and subjected to path analysis with a mixed multiple regression model. The research population consists of junior high school principals and instructors. The sampling strategy samples the entire population using the Slovin formula, which, rounded up, will result in a total of 150 samples. Following an analysis of the study's findings, it was discovered that managerial competence of school principals has a significant direct effect on teacher professionalism by 81.6%, a direct effect on school-based management by 77.4%, a direct effect on school-based management by 75.4%, and a combined significant direct effect on both teacher professionalism and managerial competence of school principals by 75.4%. Thus, the professionalism of teachers through the managerial skill of school principals has a 60.7% impact on management at the school.
The Analysis Effect of Organizational Communication and Self Development Program on Teacher Performance Esti Susiloningsih; Hendrajaya Hendrajaya; Yulius Luturmas; Muhamad Akbar; Amat Suroso
Journal on Education Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i4.2439

Abstract

Determine the relationship between organizational communication, training, and development, and teacher performance is one of the objectives of this study. 58 people totaled as respondents in this study, which used a saturation sample method. The basic data used in this study was collected through giving teachers questionnaires. The analysis approach used in this study, multiple linear regression, is carried out using the SPSS 22 program. The findings of this study suggest that training and development, organizational communication, and teacher effectiveness are all significantly impacted. Teachers' performance is concurrently greatly impacted by organizational communication, training, and growth.
Co-Authors Abdul Manap Abdurrahman Sadikin Agus Rofi’i Akhmad Ramli Ansori Ansori Bashori Bashori Didit Hadayanti Erni Andriana Esti Susiloningsih Evi Gusliana Firman Aziz Ilmi Noor Rahmad Joao Xavier Barreto Nunes Made Ayu Anggreni Maria Th, Aletta Dewi Muhamad Akbar Muhammad Hasyim Muktiarni, Muktiarni Najamuddin Petta Solong Nina Mistriani Perdy Karuru Phia Susanti Helyanan Ratna Ayu Dewi Renny Aprilliani Reny Apriliyani Saipul Al Sukri Salam Setiyawan Satato, Yuniarto Rahmad Sembiring, Darmawanta Setyaningsih , Agustina Siti Patimah Slamet Riyadi Solissa, Everhard Markiano suroso, amat Yance Manoppo Yulius Luturmas