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Zulkarnaini Zulkarnaini
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Riau
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Journal : Cross-border

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IMPLEMENTASI PERATURAN WALIKOTA PEKANBARU NOMOR 19 TAHUN 2018 TENTANG PEDOMAN PENGELOLAAN PELAYANAN INFORMASI DAN DOKUMENTASI DI LINGKUNGAN PEMERINTAH KOTA PEKANBARU Mutiara Mahendra; Zulkarnaini Zulkarnaini
Cross-border Vol. 4 No. 2 (2021): Cross-border
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat Institut Agama Islam Sultan Muhammad Syafiuddin Sambas Kalimantan Barat

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The Information and Documentation Service Management Policy in the Government of Pekanbaru aims to improve the quality of information and documentation services. Everyone has the right to communicate and obtain public information to develop their personal and social environment, and the right to seek, obtain, possess and store information in order to find out, supervise, and participate in the process of state administration by the government. The purpose of this study is to determine the implementation of information and documentation service management policies and to determine the factors that hinder the implementation of these policies. This research uses purposive sampling technique with qualitative research using a descriptive approach and the required data both primary and secondary data are obtained through observation, interviews, and documentation, for further analysis. This study uses the MSN-Approach theory from Yulianto Kadji. The results of this study indicate that: first, the implementation of information and documentation service management policies within the Pekanbaru city government has not run optimally. Second, the inhibiting factors in implementing the policy are responsibility, facility and outreach
INOVASI JEMPUT LAYANI PENDERITA TBC (JELITA TBC) DI PUSKESMAS RAMBAH SAMO I KABUPATEN ROKAN HULU Yogi Arnas; Zulkarnaini Zulkarnaini
Cross-border Vol. 4 No. 2 (2021): Cross-border
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat Institut Agama Islam Sultan Muhammad Syafiuddin Sambas Kalimantan Barat

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Health services provided by local governments through puskesmas are basic needs for the community in addition to clothing, food and education. Through public health centers, the government provides health services and facilities to the community in realizing a healthy and prosperous society. One of the puskesmas that provides health services is the Rambah Samo I Health Center, Rokan Hulu Regency. Through JELITA TBC Innovation (Pick up and Serve TB Patients). The purpose of creating JELITA TBC Innovation is the low priority of TB disease prevention and making it easier for the community to get optimal health services. The purpose of this study was to determine the implementation of JELITA TBC innovation at the Rambah Samo I Health Center, Rokan Hulu Regency and identify factors that hindered the implementation of JELITA TBC innovation. This study uses the attribute theory of innovation success by Bugge in Pandi 2020, in which there are six indicators, namely: Governance and innovation, sources of ideas (source of ideas for innovation), innovation culture (innovation culture), objectives , out comes, expense and obstacles (goals, results, costs and obstacles), collecting innovation data for single innovation (collecting innovation data for single innovation). This type of research is a qualitative method with data collection techniques with interviews, observations, and documentation. The results of this study are that existing innovations have not gone well because there are still inhibiting factors in their implementation, namely the lack of socialization from the puskesmas, the lack of human resources at the puskesmas, and being constrained due to the covid-19 pandemic.
OPTIMALISASI PEMUNGUTAN RETRIBUSI PELAYANAN KEBERSIHAN DI KOTA PEKANBARU Rina Novi Safitri; Zulkarnaini Zulkarnaini
Cross-border Vol. 5 No. 1 (2022)
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat Institut Agama Islam Sultan Muhammad Syafiuddin Sambas Kalimantan Barat

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Abstract

This study aims to determine the extent to which the waste service retribution in Pekanbaru City runs optimally and the inhibiting factors it faces. Looking at the waste service retribution data for Pekanbaru City from 2017 to 2020, although it increases every year, the realization does not reach the predetermined target, therefore, it is necessary to optimize the waste service retribution in Pekanbaru City so that the realization of the waste service retribution is in accordance with the target set has been established. The optimization is carried out by looking at the collection of potential retribution data, its supervision, coordination and strategies for collecting retribution for waste services in Pekanbaru City. In addition, it must also pay attention to the number of retribution-collecting personnel, coordination between officers, the skills of officers and the role of the community in retribution for waste services. The theoretical concept used in this research is the optimization of retribution collection from Andriani in 2001. The research method used is qualitative with data collection techniques through interviews, observation and documentation. The results of this study are that there is still a need for optimal retribution for waste services in Pekanbaru City with the limited physical ability and skills of retribution collectors in collecting data and collecting retribution, and the role of the community is still lacking due to lack of coordination between garbage collectors and garbage retribution collectors. Of course, it is very influential on the realization of the waste service retribution in Pekanbaru City.
INOVASI PELAYANAN PAJAK MELALUI SMART TAX DI BAPENDA KOTA PEKANBARU Naada Rizki Syahdilla; Zulkarnaini Zulkarnaini
Cross-border Vol. 5 No. 2 (2022): Juli-Desember
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat Institut Agama Islam Sultan Muhammad Syafiuddin Sambas Kalimantan Barat

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Abstract

The Smart Tax application is an innovation of local tax services issued by the Pekanbaru City BAPENDA to improve local tax services that make it easier for taxpayers to get the desired local tax services. However, there are obstacles in implementing regional tax service innovations through Smart Tax at the Pekanbaru City BAPENDA, such as the limitations of downloading the Smart Tax application and there are still many taxpayers who do not know this Smart Tax application. This study aims to determine whether the innovation of tax services through Smart Tax at BAPENDA Pekanbaru City has been running well or not. The theory used in this study is the theory of innovation by Rogers in Suwarno with five indicators, namely relative advantage, suitability, complexity, trialability, and ease of observation. This research method uses qualitative methods with data collection techniques based on observations, interviews, and documentation. The results of this study indicate that the innovation of tax services through Smart Tax at BAPENDA Pekanbaru City has not gone well. The factors that hinder the implementation of this program are the server and downloading the Smart Tax application still limited and lack of budget for socialization of Smart Tax application in Pekanbaru City.
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